Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 9 ms 9 ms 9 ms gig7-2.fyvlncr-rtr1.nc.rr.com [24.88.225.100]
4 11 ms 10 ms 11 ms xe1-1-2.rlghncpop-rtr1.southeast.rr.com [24.93.6
4.32]
5 21 ms 23 ms 22 ms ae-3-0.cr0.dca10.tbone.rr.com [66.109.6.80]
6 20 ms 18 ms 19 ms 107.14.19.133
7 19 ms 19 ms 19 ms 107.14.16.34
8 21 ms 21 ms 30 ms cr2-tengig0-8-5-0.washington.savvis.net [204.70.
206.241]
9 25 ms 24 ms 26 ms cr2-te-0-3-1-0.nyr.savvis.net [204.70.192.2]
10 26 ms 25 ms 26 ms er1-te-2-1.newyorknyd.savvis.net [204.70.196.70]
11 34 ms 34 ms 32 ms msr1-te-0-3-0-0.bos.savvis.net [206.28.97.205]
12 31 ms 31 ms 31 ms 206.28.97.137
13 31 ms 32 ms 33 ms internap.Boston.savvis.net [208.172.51.230]
14 109 ms 37 ms 31 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
04]
15 32 ms 35 ms 34 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * 32 ms 32 ms 208.95.185.41
Ok so I finally got in and found something interesting. 20 duty officer assignments were supposed to be completed over next 8-32 hours. All completed over the course of 10 seconds and ALL OF THEM FAILED! Even a few with 100% completion rates -.- Yay perfect world entertainment. Keep up the good ****ing work.
I was able to get into the game for about 30-45 minutes but it started hanging when I went into the ESD Shipyard.
TRACERT from WI, USA (it seems to be looping at the end) :
Tracing route to launcher.startrekonline.com [208.95.185.44]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms *.*.*.*
2 9 ms 6 ms 7 ms *.*.*.*
3 7 ms 8 ms 8 ms csw01mazowi-gbe-9-46.mazo.wi.charter.com [96.34.21.14]
4 8 ms 11 ms 8 ms csw01barbwi-tge-1-1.barb.wi.charter.com [96.34.20.139]
5 12 ms 14 ms 12 ms crr02onlswi-tge-0-0-0-2.onls.wi.charter.com [96.34.16.40]
6 23 ms 21 ms 22 ms crr01onlswi-tge-0-3-0-12.onls.wi.charter.com [96.34.19.178]
7 21 ms 20 ms 40 ms crr01euclwi-tge-0-4-0-2.eucl.wi.charter.com [96.34.17.200]
8 21 ms 13 ms 22 ms bbr01euclwi-tge-0-1-0-0.eucl.wi.charter.com [96.34.2.144]
9 23 ms 22 ms 23 ms cer-edge-12.inet.qwest.net [72.166.170.245]
10 26 ms 22 ms 24 ms chp-brdr-03.inet.qwest.net [67.14.8.194]
11 24 ms 25 ms 74 ms 0.xe-10-3-0.BR1.CHI13.ALTER.NET [204.255.168.213]
12 49 ms 50 ms 49 ms 0.ge-7-0-0.XL4.BOS4.ALTER.NET [152.63.3.89]
13 50 ms 64 ms 51 ms POS7-0.GW5.BOS4.ALTER.NET [152.63.25.57]
14 68 ms 201 ms 169 ms internap-gw.customer.alter.net [65.207.236.58]
15 48 ms 50 ms 49 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
16 56 ms 77 ms 63 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
17 * * * Request timed out.
18 48 ms * * 208.95.185.44
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * 48 ms * 208.95.185.44
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * 47 ms * 208.95.185.44
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Tracing route to launcher.startrekonline.com [208.95.185.44]
over a maximum of 30 hops:
1 2 ms 8 ms 2 ms EXTREME [10.0.1.1]
2 4 ms 4 ms 4 ms L100.BSTNMA-VFTTP-140.verizon-gni.net
3 6 ms 14 ms 4 ms G10-0-1-1840.BSTNMA-LCR-08.verizon-gni.net [130.
81.104.62]
4 45 ms 7 ms 4 ms so-0-3-0-0.BOS-BB-RTR2.verizon-gni.net [130.81.2
9.254]
5 10 ms 9 ms 9 ms 0.ge-3-1-0.XL3.BOS4.ALTER.NET [152.63.20.217]
6 8 ms 10 ms 9 ms POS6-0.GW5.BOS4.ALTER.NET [152.63.25.69]
7 13 ms 12 ms 12 ms internap-gw.customer.alter.net [65.207.236.58]
8 11 ms 12 ms 14 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
1]
9 20 ms 15 ms 17 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * 14 ms * www.playstartrekonline.com [208.95.185.44]
15 * * 13 ms www.playstartrekonline.com [208.95.185.44]
Proxy options are under options right in the launcher. GL getting it open tho -.-
Got the launch page open and changed the proxy to eu...but now its saying i got proxy probs and i think it reset it....beside that i also have script probs now arghhhh wtf is goin on, this is a nightmare. I was thinking about putting money into the game haha thats right out the window now.
Ok, so number one: traceroute is about as useful as asking a shoe salesman about glasses.
Traceroute (without command line switches) uses a different packet than normal ping packets called an ICMP Echo packet, which anything it travels through can reply, and more often than not network devices block it now.
That being said, DNS appears to be misbehaving in some way but I can't quite detect what.
Now, the launcher itself is not the primary point of failure here, which is only more fuel to the fire on why most of these traceroutes don't really have much information.
130129 02:25:29 14 [1]: HTTP patching connected to stohttppatch.crypticstudios.com:80
130129 02:25:51 15 [1]: Using HTTP patching: server stohttppatch.crypticstudios.com port 80 prefix Startrek
130129 02:35:14 1 [1]: Using HTTP patching: server stohttppatch.crypticstudios.com port 80 prefix Startrek
130129 02:35:36 2 [1] ESC : Error: The patchclientlib is internally recording error code : 14\nThe connection to the server was lost - unexpectedly disconnected
130129 02:35:49 4 [1]: Using HTTP patching: server stohttppatch.crypticstudios.com port 80 prefix Startrek
130129 02:35:51 5 [1]: Syncing files
The server at stohttppatch.crypticstudios.com is (at least for me) causing my problems.
Now, using one of my own servers located at a datacenter in san antonio, I am able to have a field day connecting to it as much as I want. With my machine here at home in south florida, I can do nearly nothing.
The errors I am encountering ARE hop related, there is something wrong with the route. Since I'm in front of most routes by about 3 tiers from my server it traverses unobstructed.
For the sake of time and to ignore useless information, here is the traceroute that actually helps:
8 19 ms 19 ms 19 ms 74.175.192.166
9 21 ms 22 ms 23 ms 12.122.106.94
10 24 ms 23 ms 23 ms 12.122.155.169
11 32 ms 32 ms 33 ms 192.205.32.142
12 37 ms 37 ms 37 ms 144.232.12.146
13 50 ms 50 ms 49 ms 144.232.10.44
14 52 ms 51 ms 51 ms 144.232.20.15
15 76 ms 56 ms 57 ms 144.232.20.213
16 56 ms 56 ms 56 ms 144.232.19.107
17 60 ms 60 ms 60 ms 144.232.18.207
18 60 ms 60 ms 59 ms 144.232.21.13
19 61 ms 62 ms 62 ms 144.232.8.48
20 63 ms 62 ms 62 ms 144.223.45.50
21 63 ms 62 ms 63 ms 63.251.128.104
22 65 ms 71 ms 71 ms 216.52.61.78
23 * * * Request timed out.
216.52.61.78 is an internap router, best as I can tell its either a peering router or its a perimeter router into their datacenter... I don't know where cryptic's patch servers are.
My launcher is now not working i logged in and then system refused to load esd then when i logged out now the launcher will not work--whats up with that?
Fleet Admiral Richard L White
USS Independence NX-91117-M
Shadow Raiders
Ok, so number one: traceroute is about as useful as asking a shoe salesman about glasses.
Traceroute (without command line switches) uses a different packet than normal ping packets called an ICMP Echo packet, which anything it travels through can reply, and more often than not network devices block it now.
That being said, DNS appears to be misbehaving in some way but I can't quite detect what.
Now, the launcher itself is not the primary point of failure here, which is only more fuel to the fire on why most of these traceroutes don't really have much information.
130129 02:25:29 14 [1]: HTTP patching connected to stohttppatch.crypticstudios.com:80
130129 02:25:51 15 [1]: Using HTTP patching: server stohttppatch.crypticstudios.com port 80 prefix Startrek
130129 02:35:14 1 [1]: Using HTTP patching: server stohttppatch.crypticstudios.com port 80 prefix Startrek
130129 02:35:36 2 [1] ESC : Error: The patchclientlib is internally recording error code : 14\nThe connection to the server was lost - unexpectedly disconnected
130129 02:35:49 4 [1]: Using HTTP patching: server stohttppatch.crypticstudios.com port 80 prefix Startrek
130129 02:35:51 5 [1]: Syncing files
The server at stohttppatch.crypticstudios.com is (at least for me) causing my problems.
Now, using one of my own servers located at a datacenter in san antonio, I am able to have a field day connecting to it as much as I want. With my machine here at home in south florida, I can do nearly nothing.
The errors I am encountering ARE hop related, there is something wrong with the route. Since I'm in front of most routes by about 3 tiers from my server it traverses unobstructed.
For the sake of time and to ignore useless information, here is the traceroute that actually helps:
8 19 ms 19 ms 19 ms 74.175.192.166
9 21 ms 22 ms 23 ms 12.122.106.94
10 24 ms 23 ms 23 ms 12.122.155.169
11 32 ms 32 ms 33 ms 192.205.32.142
12 37 ms 37 ms 37 ms 144.232.12.146
13 50 ms 50 ms 49 ms 144.232.10.44
14 52 ms 51 ms 51 ms 144.232.20.15
15 76 ms 56 ms 57 ms 144.232.20.213
16 56 ms 56 ms 56 ms 144.232.19.107
17 60 ms 60 ms 60 ms 144.232.18.207
18 60 ms 60 ms 59 ms 144.232.21.13
19 61 ms 62 ms 62 ms 144.232.8.48
20 63 ms 62 ms 62 ms 144.223.45.50
21 63 ms 62 ms 63 ms 63.251.128.104
22 65 ms 71 ms 71 ms 216.52.61.78
23 * * * Request timed out.
216.52.61.78 is an internap router, best as I can tell its either a peering router or its a perimeter router into their datacenter... I don't know where cryptic's patch servers are.
it does seem to be a dns error of some sort. i keep getting a dns error myself. that could mean a router dns fail of some kind.
My Launcher is not frozen it seems the add itself is overlapping for some odd reason the logon process... Instead of the logon being in the center its in the upper left wherew the add to buy Zen promotion is... This is not normal. The Launcher is the Problem not the server time outs.
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms Wireless_Broadband_Router.home [********]
2 8 ms 6 ms 7 ms L100.BLTMMD-VFTTP-46.verizon-gni.net [96.244.246
.1]
3 11 ms 6 ms 7 ms G0-10-3-5.BLTMMD-LCR-22.verizon-gni.net [130.81.
215.138]
4 14 ms 13 ms 14 ms so-6-1-0-0.PHIL-BB-RTR2.verizon-gni.net [130.81.
199.4]
5 16 ms 14 ms 12 ms so-0-2-0-0.NWRK-BB-RTR2.verizon-gni.net [130.81.
7.186]
6 15 ms 16 ms 15 ms 0.xe-8-0-0.XL4.NYC1.ALTER.NET [152.63.5.217]
7 24 ms 24 ms 25 ms 0.ge-3-1-0.XL4.BOS4.ALTER.NET [152.63.20.218]
8 25 ms 21 ms 22 ms POS6-0.GW5.BOS4.ALTER.NET [152.63.25.69]
9 24 ms 24 ms 24 ms internap-gw.customer.alter.net [65.207.236.58]
10 25 ms 24 ms 24 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
1]
11 78 ms 72 ms 71 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * *
everything is dropping at the perfectworld gateway...come on guys take the hint.
My Launcher is not frozen it seems the add itself is overlapping for some odd reason the logon process... Instead of the logon being in the center its in the upper left wherew the add to buy Zen promotion is... This is not normal. The Launcher is the Problem not the server time outs.
The launcher loads from servers which appear to be having some issues. Just because you experience the issue in the launcher does not mean the problem is *with* the launcher.
My launcher is saying unable to establish connection to patch server or will load the screen to log in and never load the patch at the bottom of the game client window. It's not a ISP or a problem with your computer. Clearly, Cryptic has messed up again! I wish someone within the company would listen to their customers and get this game back up and running. With all the money you are making, we gamers shouldn't be having these problems trying to play the game!
I'm also having issues, I can connect through a VPN but when I try without the VPN the launcher won't even load completely. I'm in the Southeastern US.
it does seem to be a dns error of some sort. i keep getting a dns error myself. that could mean a router dns fail of some kind.
I did a little more digging and I'm no longer sure of the dns fail.
It turns out that PWE as a whole has datacenter space at the georgia facility I encountered the direct problem at.
Doing a bit of digging, the reverse hostname for the border device thats failing is "perfectworldent-4.border11.bsn.pnap.net."
Now... I should note that this hop responds. So, generally speaking a firewall or load balancer will be the next hop in the journey to whatever server(s) are behind it. Either way, the packet stops there and gets no further.
I'm done trying. I have to work and I have this thing called a LIFE. They want to play these games where they pick and choose who gets to play....so fine. They have the money so they win. I have never fully regretted paying for a lifer, but today I can honestly say it was a mistake. Ever since PWE took over, it's been downhill for this game. It was JUST showing promise after a year-long content drought, and then PWE decided to systematically destroy all existing potential. In so doing they have ignored the needs of their player base, sucked our wallets dry, and thrown the Trek universe to the wind. This perma-crash is a prelude to the death that many of us have been anticipating. Some have even been looking forward to it. It's hard to imaging this is a cooincidence when it's gone so far downhill so quickly.
Here's to STO. May the next Star Trek MMO be done by a better company.
My Old Blog about things that could and should have been added when I wrote it. Not sure what I want to do with it now. I'll just keep it available now that most of it is outdated.
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms router.belkin [**************]
2 8 ms 7 ms 11 ms 10.216.64.1
3 8 ms 12 ms 8 ms dtr03clvltn-tge-0-6-0-4.clvl.tn.charter.com [96.
34.70.28]
4 17 ms 9 ms 10 ms dtr04clvltn-tge-0-7-0-0.clvl.tn.charter.com [96.
34.69.223]
5 10 ms 9 ms 10 ms dtr01nsvltn-tge-0-6-0-1.nsvl.tn.charter.com [96.
34.70.116]
6 12 ms 9 ms 10 ms dtr02lbnntn-tge-0-6-0-1.lbnn.tn.charter.com [96.
34.71.135]
7 12 ms 11 ms 11 ms dtr01mmvltn-tge-0-5-0-1.mmvl.tn.charter.com [96.
34.70.83]
8 18 ms 18 ms 18 ms crr01kgpttn-tge-0-3-0-3.kgpt.tn.charter.com [96.
34.69.122]
9 19 ms 29 ms 19 ms crr02kgpttn-tge-0-0-0-4.kgpt.tn.charter.com [96.
34.71.81]
10 23 ms 24 ms 26 ms crr12spbgsc-tge-0-1-0-15.spbg.sc.charter.com [96
.34.64.88]
11 24 ms 28 ms 31 ms bbr01spbgsc-bue-4.spbg.sc.charter.com [96.34.2.5
0]
12 25 ms 25 ms 25 ms cha-b1-link.telia.net [213.248.86.173]
13 31 ms 32 ms 30 ms atl-bb1-link.telia.net [213.155.132.132]
14 32 ms 31 ms 31 ms sprint-ic-155360-atl-bb1.c.telia.net [80.239.161
.90]
15 30 ms 31 ms 31 ms sl-st21-atl-0-0.sprintlink.net [144.232.0.31]
16 32 ms 32 ms 32 ms sl-crs2-atl-0-4-0-0.sprintlink.net [144.232.18.1
34]
17 36 ms 35 ms 35 ms 144.232.5.211
18 52 ms 50 ms 50 ms 144.232.10.46
19 53 ms 54 ms 51 ms sl-crs2-rly-0-0-3-0.sprintlink.net [144.232.8.16
5]
20 67 ms 60 ms 63 ms sl-crs2-nyc-0-4-0-0.sprintlink.net [144.232.20.1
64]
21 88 ms 60 ms 61 ms sl-crs2-spr-0-0-2-0.sprintlink.net [144.232.25.2
3]
22 68 ms 67 ms 73 ms sl-st20-bos-0-0-0.sprintlink.net [144.232.8.48]
23 77 ms 74 ms 77 ms 208.30.215.82
24 167 ms 215 ms 354 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
04]
25 80 ms * * perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
26 * * * Request timed out.
27 * * * Request timed out.
28 * * 87 ms 208.95.185.41
Still not working in the US as well, NJ specifically. Loaded almost to the launch page then crashed. then reloaded and the same unable to patch error came up.
I give up. ill try back in a week or something, maybe. glad i didn't buy the zen i was going to this morning haha.
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 * 13 ms 101 ms CISCO69961 [192.168.1.1]
2 * * * Request timed out.
3 15 ms 54 ms 98 ms te0-0-0-6-1132.rlghnca-rtr1.nc.rr.com [66.26.46.
169]
4 18 ms 23 ms 81 ms ae19.rlghncpop-rtr1.southeast.rr.com [24.93.64.0
]
5 100 ms 46 ms 365 ms 107.14.19.44
6 * 175 ms * ae-2-0.pr0.dca10.tbone.rr.com [66.109.6.169]
7 32 ms 716 ms 33 ms 107.14.16.34
8 60 ms 101 ms 99 ms cr2-tengig0-7-3-0.washington.savvis.net [204.70.
197.246]
9 123 ms 101 ms 99 ms cr2-te-0-3-1-0.nyr.savvis.net [204.70.192.2]
10 124 ms 346 ms * er1-te-2-1.newyorknyd.savvis.net [204.70.196.70]
11 * 132 ms 100 ms msr1-te-0-3-0-0.bos.savvis.net [206.28.97.205]
12 50 ms 73 ms 100 ms 206.28.97.137
13 31 ms 32 ms 32 ms internap.Boston.savvis.net [208.172.51.230]
14 42 ms 40 ms 28 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
1]
15 45 ms 34 ms * perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
16 * * * Request timed out.
17 36 ms * * 208.95.185.41
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * 33 ms 208.95.185.41
At present I am unable to log on or patch, the launcher sometime comes up, sometimes doesn't. Everything worked fine this AM before the patch. As per Brandon's earlier post...
TRACERT RESULTS
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 8 ms 7 ms 7 ms 10.240.160.169
3 8 ms 8 ms 7 ms 67.59.232.249
4 8 ms 9 ms 8 ms rtr3-ge1-3.mhe.prnynj.cv.net [67.83.255.5]
5 9 ms 9 ms 11 ms 64.15.2.93
6 11 ms 9 ms 9 ms 451be089.cst.lightpath.net [65.19.120.137]
7 10 ms 10 ms 9 ms 166.63.145.113
8 11 ms 11 ms 11 ms cr2-te-0-7-3-0.newyork.savvis.net [204.70.224.25
0]
9 13 ms 74 ms 10 ms er1-te-2-1.newyorknyd.savvis.net [204.70.196.70]
10 16 ms 17 ms 33 ms msr1-te-0-3-0-0.bos.savvis.net [206.28.97.205]
11 15 ms 15 ms 16 ms 206.28.97.137
12 17 ms 15 ms 16 ms internap.Boston.savvis.net [208.172.51.230]
13 17 ms 16 ms 17 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
1]
14 17 ms 16 ms 16 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * 16 ms 18 ms 208.95.185.41
The team is investigating, but this does not seem to affect all players and may be regional. To help in the investigation, please run a tracert (instructions for this process here) pointing to launcher.startrekonline.com and copy/ paste your results in this thread if you're comfortable doing so and making sure you star out your local IP address.
Cheers,
Brandon =/\=
hey with all due respect what the heck where ya'll doing? i heard ya'll did maintenance today? why on a monday? thought it was thursday or friday that it was done
The Emperor isn't please with Cryptic apparent lack of progress for the Empire. Lord Vader is on his way
Is it standard policy in all MMOs to blame the customer or ISP rather than fix it on your end? The CS is as bad here as it is in SWTOR. It's been 12 hours since you made this new patch and the game has not worked since.
Don't just say you're aware and put up a tracer post, look into it and fix it. I put in $200 for a lifetime sub and spent a lot on c-points/zen.
Comments
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 9 ms 9 ms 9 ms gig7-2.fyvlncr-rtr1.nc.rr.com [24.88.225.100]
4 11 ms 10 ms 11 ms xe1-1-2.rlghncpop-rtr1.southeast.rr.com [24.93.6
4.32]
5 21 ms 23 ms 22 ms ae-3-0.cr0.dca10.tbone.rr.com [66.109.6.80]
6 20 ms 18 ms 19 ms 107.14.19.133
7 19 ms 19 ms 19 ms 107.14.16.34
8 21 ms 21 ms 30 ms cr2-tengig0-8-5-0.washington.savvis.net [204.70.
206.241]
9 25 ms 24 ms 26 ms cr2-te-0-3-1-0.nyr.savvis.net [204.70.192.2]
10 26 ms 25 ms 26 ms er1-te-2-1.newyorknyd.savvis.net [204.70.196.70]
11 34 ms 34 ms 32 ms msr1-te-0-3-0-0.bos.savvis.net [206.28.97.205]
12 31 ms 31 ms 31 ms 206.28.97.137
13 31 ms 32 ms 33 ms internap.Boston.savvis.net [208.172.51.230]
14 109 ms 37 ms 31 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
04]
15 32 ms 35 ms 34 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * 32 ms 32 ms 208.95.185.41
Trace complete.
TRACERT from WI, USA (it seems to be looping at the end) :
Tracing route to launcher.startrekonline.com [208.95.185.44]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms *.*.*.*
2 9 ms 6 ms 7 ms *.*.*.*
3 7 ms 8 ms 8 ms csw01mazowi-gbe-9-46.mazo.wi.charter.com [96.34.21.14]
4 8 ms 11 ms 8 ms csw01barbwi-tge-1-1.barb.wi.charter.com [96.34.20.139]
5 12 ms 14 ms 12 ms crr02onlswi-tge-0-0-0-2.onls.wi.charter.com [96.34.16.40]
6 23 ms 21 ms 22 ms crr01onlswi-tge-0-3-0-12.onls.wi.charter.com [96.34.19.178]
7 21 ms 20 ms 40 ms crr01euclwi-tge-0-4-0-2.eucl.wi.charter.com [96.34.17.200]
8 21 ms 13 ms 22 ms bbr01euclwi-tge-0-1-0-0.eucl.wi.charter.com [96.34.2.144]
9 23 ms 22 ms 23 ms cer-edge-12.inet.qwest.net [72.166.170.245]
10 26 ms 22 ms 24 ms chp-brdr-03.inet.qwest.net [67.14.8.194]
11 24 ms 25 ms 74 ms 0.xe-10-3-0.BR1.CHI13.ALTER.NET [204.255.168.213]
12 49 ms 50 ms 49 ms 0.ge-7-0-0.XL4.BOS4.ALTER.NET [152.63.3.89]
13 50 ms 64 ms 51 ms POS7-0.GW5.BOS4.ALTER.NET [152.63.25.57]
14 68 ms 201 ms 169 ms internap-gw.customer.alter.net [65.207.236.58]
15 48 ms 50 ms 49 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
16 56 ms 77 ms 63 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
17 * * * Request timed out.
18 48 ms * * 208.95.185.44
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * 48 ms * 208.95.185.44
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * 47 ms * 208.95.185.44
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>tracert launcher.startrekonline.com
Tracing route to launcher.startrekonline.com [208.95.185.44]
over a maximum of 30 hops:
1 2 ms 8 ms 2 ms EXTREME [10.0.1.1]
2 4 ms 4 ms 4 ms L100.BSTNMA-VFTTP-140.verizon-gni.net
3 6 ms 14 ms 4 ms G10-0-1-1840.BSTNMA-LCR-08.verizon-gni.net [130.
81.104.62]
4 45 ms 7 ms 4 ms so-0-3-0-0.BOS-BB-RTR2.verizon-gni.net [130.81.2
9.254]
5 10 ms 9 ms 9 ms 0.ge-3-1-0.XL3.BOS4.ALTER.NET [152.63.20.217]
6 8 ms 10 ms 9 ms POS6-0.GW5.BOS4.ALTER.NET [152.63.25.69]
7 13 ms 12 ms 12 ms internap-gw.customer.alter.net [65.207.236.58]
8 11 ms 12 ms 14 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
1]
9 20 ms 15 ms 17 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * 14 ms * www.playstartrekonline.com [208.95.185.44]
15 * * 13 ms www.playstartrekonline.com [208.95.185.44]
Trace complete.
C:\Windows\system32>
Got the launch page open and changed the proxy to eu...but now its saying i got proxy probs and i think it reset it....beside that i also have script probs now arghhhh wtf is goin on, this is a nightmare. I was thinking about putting money into the game haha thats right out the window now.
Traceroute (without command line switches) uses a different packet than normal ping packets called an ICMP Echo packet, which anything it travels through can reply, and more often than not network devices block it now.
That being said, DNS appears to be misbehaving in some way but I can't quite detect what.
Now, the launcher itself is not the primary point of failure here, which is only more fuel to the fire on why most of these traceroutes don't really have much information.
130129 02:25:29 14 [1]: HTTP patching connected to stohttppatch.crypticstudios.com:80
130129 02:25:51 15 [1]: Using HTTP patching: server stohttppatch.crypticstudios.com port 80 prefix Startrek
130129 02:35:14 1 [1]: Using HTTP patching: server stohttppatch.crypticstudios.com port 80 prefix Startrek
130129 02:35:36 2 [1] ESC : Error: The patchclientlib is internally recording error code : 14\nThe connection to the server was lost - unexpectedly disconnected
130129 02:35:49 4 [1]: Using HTTP patching: server stohttppatch.crypticstudios.com port 80 prefix Startrek
130129 02:35:51 5 [1]: Syncing files
The server at stohttppatch.crypticstudios.com is (at least for me) causing my problems.
Now, using one of my own servers located at a datacenter in san antonio, I am able to have a field day connecting to it as much as I want. With my machine here at home in south florida, I can do nearly nothing.
The errors I am encountering ARE hop related, there is something wrong with the route. Since I'm in front of most routes by about 3 tiers from my server it traverses unobstructed.
For the sake of time and to ignore useless information, here is the traceroute that actually helps:
8 19 ms 19 ms 19 ms 74.175.192.166
9 21 ms 22 ms 23 ms 12.122.106.94
10 24 ms 23 ms 23 ms 12.122.155.169
11 32 ms 32 ms 33 ms 192.205.32.142
12 37 ms 37 ms 37 ms 144.232.12.146
13 50 ms 50 ms 49 ms 144.232.10.44
14 52 ms 51 ms 51 ms 144.232.20.15
15 76 ms 56 ms 57 ms 144.232.20.213
16 56 ms 56 ms 56 ms 144.232.19.107
17 60 ms 60 ms 60 ms 144.232.18.207
18 60 ms 60 ms 59 ms 144.232.21.13
19 61 ms 62 ms 62 ms 144.232.8.48
20 63 ms 62 ms 62 ms 144.223.45.50
21 63 ms 62 ms 63 ms 63.251.128.104
22 65 ms 71 ms 71 ms 216.52.61.78
23 * * * Request timed out.
216.52.61.78 is an internap router, best as I can tell its either a peering router or its a perimeter router into their datacenter... I don't know where cryptic's patch servers are.
USS Independence NX-91117-M
Shadow Raiders
17 * 38 ms 38 ms sl-crs2-spr-0-0-2-0.sprintlink.net [144.232.25.23]
18 40 ms 49 ms 45 ms sl-st20-bos-0-0-0.sprintlink.net [144.232.8.48]
19 50 ms 52 ms 50 ms 208.30.215.82
20 49 ms 45 ms 39 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
21 50 ms 49 ms 54 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * 44 ms * launcher.startrekonline.com [208.95.185.44]
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * 39 ms 39 ms www.playstartrekonline.fr [208.95.185.44]
This leads to a frozen launcher. Stuck on "Loading Launcher" still. Guess I'm SOL since you're not indicating that this is still a problem.
it does seem to be a dns error of some sort. i keep getting a dns error myself. that could mean a router dns fail of some kind.
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\User>tracert patchserver.crypticstudios.com
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms Wireless_Broadband_Router.home [********]
2 8 ms 6 ms 7 ms L100.BLTMMD-VFTTP-46.verizon-gni.net [96.244.246
.1]
3 11 ms 6 ms 7 ms G0-10-3-5.BLTMMD-LCR-22.verizon-gni.net [130.81.
215.138]
4 14 ms 13 ms 14 ms so-6-1-0-0.PHIL-BB-RTR2.verizon-gni.net [130.81.
199.4]
5 16 ms 14 ms 12 ms so-0-2-0-0.NWRK-BB-RTR2.verizon-gni.net [130.81.
7.186]
6 15 ms 16 ms 15 ms 0.xe-8-0-0.XL4.NYC1.ALTER.NET [152.63.5.217]
7 24 ms 24 ms 25 ms 0.ge-3-1-0.XL4.BOS4.ALTER.NET [152.63.20.218]
8 25 ms 21 ms 22 ms POS6-0.GW5.BOS4.ALTER.NET [152.63.25.69]
9 24 ms 24 ms 24 ms internap-gw.customer.alter.net [65.207.236.58]
10 25 ms 24 ms 24 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
1]
11 78 ms 72 ms 71 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * *
everything is dropping at the perfectworld gateway...come on guys take the hint.
I did a little more digging and I'm no longer sure of the dns fail.
It turns out that PWE as a whole has datacenter space at the georgia facility I encountered the direct problem at.
Doing a bit of digging, the reverse hostname for the border device thats failing is "perfectworldent-4.border11.bsn.pnap.net."
Now... I should note that this hop responds. So, generally speaking a firewall or load balancer will be the next hop in the journey to whatever server(s) are behind it. Either way, the packet stops there and gets no further.
Here's to STO. May the next Star Trek MMO be done by a better company.
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>tracert patchserver.crypticstudios.com
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms router.belkin [**************]
2 8 ms 7 ms 11 ms 10.216.64.1
3 8 ms 12 ms 8 ms dtr03clvltn-tge-0-6-0-4.clvl.tn.charter.com [96.
34.70.28]
4 17 ms 9 ms 10 ms dtr04clvltn-tge-0-7-0-0.clvl.tn.charter.com [96.
34.69.223]
5 10 ms 9 ms 10 ms dtr01nsvltn-tge-0-6-0-1.nsvl.tn.charter.com [96.
34.70.116]
6 12 ms 9 ms 10 ms dtr02lbnntn-tge-0-6-0-1.lbnn.tn.charter.com [96.
34.71.135]
7 12 ms 11 ms 11 ms dtr01mmvltn-tge-0-5-0-1.mmvl.tn.charter.com [96.
34.70.83]
8 18 ms 18 ms 18 ms crr01kgpttn-tge-0-3-0-3.kgpt.tn.charter.com [96.
34.69.122]
9 19 ms 29 ms 19 ms crr02kgpttn-tge-0-0-0-4.kgpt.tn.charter.com [96.
34.71.81]
10 23 ms 24 ms 26 ms crr12spbgsc-tge-0-1-0-15.spbg.sc.charter.com [96
.34.64.88]
11 24 ms 28 ms 31 ms bbr01spbgsc-bue-4.spbg.sc.charter.com [96.34.2.5
0]
12 25 ms 25 ms 25 ms cha-b1-link.telia.net [213.248.86.173]
13 31 ms 32 ms 30 ms atl-bb1-link.telia.net [213.155.132.132]
14 32 ms 31 ms 31 ms sprint-ic-155360-atl-bb1.c.telia.net [80.239.161
.90]
15 30 ms 31 ms 31 ms sl-st21-atl-0-0.sprintlink.net [144.232.0.31]
16 32 ms 32 ms 32 ms sl-crs2-atl-0-4-0-0.sprintlink.net [144.232.18.1
34]
17 36 ms 35 ms 35 ms 144.232.5.211
18 52 ms 50 ms 50 ms 144.232.10.46
19 53 ms 54 ms 51 ms sl-crs2-rly-0-0-3-0.sprintlink.net [144.232.8.16
5]
20 67 ms 60 ms 63 ms sl-crs2-nyc-0-4-0-0.sprintlink.net [144.232.20.1
64]
21 88 ms 60 ms 61 ms sl-crs2-spr-0-0-2-0.sprintlink.net [144.232.25.2
3]
22 68 ms 67 ms 73 ms sl-st20-bos-0-0-0.sprintlink.net [144.232.8.48]
23 77 ms 74 ms 77 ms 208.30.215.82
24 167 ms 215 ms 354 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
04]
25 80 ms * * perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
26 * * * Request timed out.
27 * * * Request timed out.
28 * * 87 ms 208.95.185.41
Trace complete.
C:\Windows\system32>
I give up. ill try back in a week or something, maybe. glad i didn't buy the zen i was going to this morning haha.
Thanks
C:\Windows\system32>tracert patchserver.crypticstudios.com
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 * 13 ms 101 ms CISCO69961 [192.168.1.1]
2 * * * Request timed out.
3 15 ms 54 ms 98 ms te0-0-0-6-1132.rlghnca-rtr1.nc.rr.com [66.26.46.
169]
4 18 ms 23 ms 81 ms ae19.rlghncpop-rtr1.southeast.rr.com [24.93.64.0
]
5 100 ms 46 ms 365 ms 107.14.19.44
6 * 175 ms * ae-2-0.pr0.dca10.tbone.rr.com [66.109.6.169]
7 32 ms 716 ms 33 ms 107.14.16.34
8 60 ms 101 ms 99 ms cr2-tengig0-7-3-0.washington.savvis.net [204.70.
197.246]
9 123 ms 101 ms 99 ms cr2-te-0-3-1-0.nyr.savvis.net [204.70.192.2]
10 124 ms 346 ms * er1-te-2-1.newyorknyd.savvis.net [204.70.196.70]
11 * 132 ms 100 ms msr1-te-0-3-0-0.bos.savvis.net [206.28.97.205]
12 50 ms 73 ms 100 ms 206.28.97.137
13 31 ms 32 ms 32 ms internap.Boston.savvis.net [208.172.51.230]
14 42 ms 40 ms 28 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
1]
15 45 ms 34 ms * perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
16 * * * Request timed out.
17 36 ms * * 208.95.185.41
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * 33 ms 208.95.185.41
Trace complete.
TRACERT RESULTS
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Bruno>tracert patchserver.crypticstudios.com
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 8 ms 7 ms 7 ms 10.240.160.169
3 8 ms 8 ms 7 ms 67.59.232.249
4 8 ms 9 ms 8 ms rtr3-ge1-3.mhe.prnynj.cv.net [67.83.255.5]
5 9 ms 9 ms 11 ms 64.15.2.93
6 11 ms 9 ms 9 ms 451be089.cst.lightpath.net [65.19.120.137]
7 10 ms 10 ms 9 ms 166.63.145.113
8 11 ms 11 ms 11 ms cr2-te-0-7-3-0.newyork.savvis.net [204.70.224.25
0]
9 13 ms 74 ms 10 ms er1-te-2-1.newyorknyd.savvis.net [204.70.196.70]
10 16 ms 17 ms 33 ms msr1-te-0-3-0-0.bos.savvis.net [206.28.97.205]
11 15 ms 15 ms 16 ms 206.28.97.137
12 17 ms 15 ms 16 ms internap.Boston.savvis.net [208.172.51.230]
13 17 ms 16 ms 17 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
1]
14 17 ms 16 ms 16 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * 16 ms 18 ms 208.95.185.41
Trace complete.
NETTEST RESULTS
contacting nettest server..
Local IP: 69.120.185.130
Ping: 16.2 msec
Port: 80: 3194 KB/sec 76 KB/sec 3371 KB/sec 500
Port: 80: 2952 KB/sec 71 KB/sec 3108 KB/sec 500
Port: 443: 2975 KB/sec 71 KB/sec 3139 KB/sec 500
Port: 443: 3156 KB/sec 73 KB/sec 3331 KB/sec 500
Port: 7255: 2728 KB/sec 60 KB/sec 2876 KB/sec 500
Port: 7255: 2914 KB/sec 66 KB/sec 3074 KB/sec 500
Port: 7003: 2192 KB/sec 51 KB/sec 2310 KB/sec 500
Port: 7003: 2254 KB/sec 52 KB/sec 2377 KB/sec 500
Port: 7202: 2697 KB/sec 60 KB/sec 2838 KB/sec 500
Port: 7202: 2612 KB/sec 60 KB/sec 2754 KB/sec 500
Port: 7499: 2096 KB/sec 48 KB/sec 2209 KB/sec 500
Port: 7499: 13 KB/sec 0 KB/sec 14 KB/sec 500
Port: 80: 3012 KB/sec 69 KB/sec 3178 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit
Also my internet service provider is Cablevision/Optimum Online.
Please keep us all updated on this, I think we al know stuff happens, but this seems to be going on for a while now.
Thanks
BSG-Benne Gesserit Consortium
I'm sure it's working great in at least one universe... just not the one I seem to be in.
hey with all due respect what the heck where ya'll doing? i heard ya'll did maintenance today? why on a monday? thought it was thursday or friday that it was done
Don't just say you're aware and put up a tracer post, look into it and fix it. I put in $200 for a lifetime sub and spent a lot on c-points/zen.