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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Cryptic Launcher Autoupdate Problem

1…5758606263…102

Comments

  • enyalius78enyalius78 Member Posts: 0 Arc User
    edited January 2013
    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 39 ms 26 ms 29 ms cpe-075-190-128-001.carolina.res.rr.com [75.190.
    128.1]
    2 14 ms 15 ms 15 ms cpe-024-074-254-117.carolina.res.rr.com [24.74.2
    54.117]
    3 12 ms 12 ms 15 ms ae18.chrlncpop-rtr1.southeast.rr.com [24.93.64.6
    ]
    4 24 ms 23 ms 23 ms ae-3-0.cr0.atl20.tbone.rr.com [66.109.6.82]
    5 18 ms 18 ms 18 ms 107.14.19.11
    6 27 ms 28 ms 28 ms te3-4.ccr01.atl02.atlas.cogentco.com [154.54.12.
    109]
    7 29 ms 28 ms 28 ms te0-0-0-1.mpd21.atl01.atlas.cogentco.com [154.54
    .40.249]
    8 29 ms 28 ms 28 ms te0-1-0-6.mpd21.dca01.atlas.cogentco.com [154.54
    .1.226]
    9 65 ms 34 ms 35 ms te0-0-0-2.mpd21.jfk02.atlas.cogentco.com [154.54
    .41.18]
    10 44 ms 42 ms 40 ms te0-3-0-2.ccr21.bos01.atlas.cogentco.com [154.54
    .44.14]
    11 41 ms 54 ms 41 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.
  • madmanmoonmadmanmoon Member Posts: 20 Arc User
    edited January 2013
    I'm on Verizon FiOS in the US, and same issue - launcher won't autoupdate, can't connect to startrekonline.com. Tracert below:

    Microsoft Windows [Version 6.2.9200]
    (c) 2012 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>cd\

    C:\>tracert patchserver.startrekonline.com
    Unable to resolve target system name patchserver.startrekonline.com.

    C:\>tracert launcher.startrekonline.com

    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms READYSHARE [192.168.0.1]
    2 1 ms 1 ms <1 ms 192.168.1.1
    3 5 ms 4 ms 4 ms L100.WASHDC-VFTTP-120.verizon-gni.net [**.***.***.*]
    4 6 ms 8 ms 6 ms G0-9-0-3.WASHDC-LCR-22.verizon-gni.net [130.81.182.232]
    5 6 ms 9 ms 6 ms so-7-1-0-0.RES-BB-RTR1.verizon-gni.net [130.81.199.32]
    6 27 ms 30 ms 28 ms xe-4-0-4-0.BOS-BB-RTR2.verizon-gni.net [130.81.19.32]
    7 32 ms 39 ms 32 ms 0.ge-1-0-0.XL4.BOS4.ALTER.NET [152.63.19.245]
    8 30 ms 32 ms 32 ms POS7-0.GW5.BOS4.ALTER.NET [152.63.25.57]
    9 25 ms 24 ms 25 ms internap-gw.customer.alter.net [65.207.236.58]
    10 24 ms 25 ms 24 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
    11 36 ms 35 ms 36 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 36 ms * * launcher.startrekonline.com [208.95.185.44]
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.
  • johocroljohocrol Member Posts: 35 Arc User
    edited January 2013
    zetaeffritt wrote: »
    I love Wooly Hats

    Best post in the thread :o
  • caranfangcaranfang Member Posts: 1 Arc User
    edited January 2013
    It seems that they've managed to patch the game to death. ;)

    MAC OS X 10.6.8 with WineSkin wrapper

    PING launcher.startrekonline.com (208.95.185.44): 56 data bytes
    Request timeout for icmp_seq 0
    Request timeout for icmp_seq 1
    Request timeout for icmp_seq 2
    Request timeout for icmp_seq 3
    Request timeout for icmp_seq 4
    Request timeout for icmp_seq 5
    64 bytes from 208.95.185.44: icmp_seq=6 ttl=22 time=93.199 ms
    Request timeout for icmp_seq 7
    Request timeout for icmp_seq 8

    --- launcher.startrekonline.com ping statistics ---
    10 packets transmitted, 1 packets received, 90.0% packet loss
    round-trip min/avg/max/stddev = 93.199/93.199/93.199/0.000 ms

    traceroute to launcher.startrekonline.com (208.95.185.44), 64 hops max, 52 byte packets
    1 arcor.easybox (**.**.**.**) 53.365 ms 1.050 ms 8.131 ms
    2 dslc-082-083-192-001.pools.arcor-ip.net (**.**.**.**) 7.832 ms
    145.254.11.201 (145.254.11.201) 8.225 ms 10.645 ms
    3 92.79.213.138 (92.79.213.138) 16.128 ms 22.314 ms 23.334 ms
    4 xe-0-2-3-xcr1.amt.cw.net (208.173.212.1) 20.529 ms 18.451 ms 20.181 ms
    5 te3-8.ccr01.ams05.atlas.cogentco.com (130.117.15.197) 23.021 ms
    te1-4.ccr01.ams05.atlas.cogentco.com (130.117.14.161) 18.693 ms 20.824 ms
    6 te0-5-0-1.mpd21.ams03.atlas.cogentco.com (154.54.72.46) 20.556 ms
    te0-5-0-1.ccr21.ams03.atlas.cogentco.com (154.54.72.42) 16.740 ms
    te0-3-0-7.ccr22.ams03.atlas.cogentco.com (130.117.51.34) 21.531 ms
    7 te0-0-0-2.ccr22.lpl01.atlas.cogentco.com (154.54.37.102) 30.795 ms
    te0-4-0-2.ccr21.lpl01.atlas.cogentco.com (154.54.58.62) 29.589 ms
    te0-3-0-2.ccr21.lpl01.atlas.cogentco.com (154.54.37.94) 34.025 ms
    8 te0-0-0-3.ccr22.bos01.atlas.cogentco.com (154.54.42.101) 96.381 ms
    te0-5-0-3.ccr22.bos01.atlas.cogentco.com (154.54.44.189) 95.931 ms
    te0-7-0-9.ccr21.bos01.atlas.cogentco.com (154.54.85.209) 102.225 ms
    9 te4-4.ccr01.bos06.atlas.cogentco.com (66.28.4.42) 97.076 ms
    te4-2.ccr01.bos06.atlas.cogentco.com (66.28.4.254) 97.936 ms
    te3-2.ccr01.bos06.atlas.cogentco.com (154.54.46.130) 93.682 ms
    10 * * *
    11 * * *
    12 * www.startrekonline.com (208.95.185.44) 96.701 ms *
  • mart1701mart1701 Member Posts: 0 Arc User
    edited January 2013
    Same issue launcher won't autoupdate, can't connect to startrekonline.com.


    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Martin>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 11 ms 14 ms 31 ms cpc7-bahd4-2-0-gw.14-2.cable.virginmedia.com [82
    .8.38.1]
    2 13 ms 69 ms 14 ms renf-core-2b-ae4-1152.network.virginmedia.net [8
    2.23.160.237]
    3 16 ms 26 ms 14 ms leed-bb-1c-ae2-0.network.virginmedia.net [62.253
    .174.41]
    4 21 ms 19 ms 19 ms nrth-bb-1c-ae9-0.network.virginmedia.net [62.253
    .174.122]
    5 51 ms 28 ms 28 ms nrth-bb-1a-ae3-0.network.virginmedia.net [62.253
    .174.105]
    6 22 ms 33 ms 20 ms nrth-tmr-1-ae1-0.network.virginmedia.net [213.10
    5.159.30]
    7 41 ms 35 ms 46 ms fran-ic-1-as0-0.network.virginmedia.net [62.253.
    185.81]
    8 38 ms 47 ms 44 ms te0-7-0-7.mpd22.fra03.atlas.cogentco.com [130.11
    7.14.133]
    9 38 ms 46 ms 35 ms te0-2-0-2.mpd22.ams03.atlas.cogentco.com [130.11
    7.3.85]
    10 47 ms 48 ms 45 ms te0-1-0-2.ccr22.lpl01.atlas.cogentco.com [154.54
    .37.110]
    11 110 ms 119 ms 115 ms te0-6-0-4.ccr22.bos01.atlas.cogentco.com [154.54
    .85.221]
    12 107 ms 107 ms 109 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
    130]
    13 * * 119 ms 38.111.40.114
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * 111 ms * 208.95.185.41
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    C:\Users\Martin>
  • rozix1981rozix1981 Member Posts: 1 Arc User
    edited January 2013
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\>tracert launcher.startrekonline.com

    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 48 ms 32 ms 32 ms cpe-142-129-128-1.socal.res.rr.com [142.129.128.1]
    2 30 ms 16 ms 23 ms 76.166.19.205
    3 21 ms 23 ms 23 ms tge0-8-0-10.vnnycajz-ccr02.socal.rr.com [72.129.13.108]
    4 22 ms 23 ms 23 ms 72.129.13.2
    5 23 ms 23 ms 24 ms ae-6-0.cr0.lax30.tbone.rr.com [66.109.6.214]
    6 18 ms 17 ms 18 ms ae-1-0.pr0.lax10.tbone.rr.com [66.109.6.131]
    7 19 ms 21 ms 18 ms te0-7-0-19.ccr22.lax05.atlas.cogentco.com [154.54.10.65]
    8 21 ms 32 ms 32 ms te0-1-0-1.ccr22.lax01.atlas.cogentco.com [130.117.50.89]
    9 55 ms 64 ms 58 ms te0-2-0-5.ccr22.iah01.atlas.cogentco.com [154.54.27.18]
    10 89 ms 99 ms 79 ms te0-0-0-2.ccr22.atl01.atlas.cogentco.com [154.54.5.93]
    11 91 ms 102 ms 99 ms te0-3-0-2.ccr22.dca01.atlas.cogentco.com [154.54.1.122]
    12 105 ms 103 ms 92 ms te0-7-0-14.mpd22.jfk02.atlas.cogentco.com [154.54.41.26]
    13 95 ms 94 ms 95 ms te0-3-0-5.ccr21.bos01.atlas.cogentco.com [154.54.44.34]
    14 119 ms 99 ms 99 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.130]
    15 * * * Request timed out.
    16 * * 96 ms forums.startrekonline.com [208.95.185.44]

    Trace complete.

    C:\>
  • joelorionjoelorion Member Posts: 1 Arc User
    edited January 2013
    Microsoft Windows [Version 6.2.9200]
    (c) 2012 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms fritz.box [192.168.178.1]
    2 7 ms 8 ms 8 ms 83-169-164-106-isp.superkabel.de [83.169.164.106
    ]
    3 8 ms 7 ms 8 ms 88-134-218-246-dynip.superkabel.de [88.134.218.2
    46]
    4 10 ms 7 ms 8 ms 88-134-193-56-dynip.superkabel.de [88.134.193.56
    ]
    5 7 ms 9 ms 8 ms 88-134-204-118-dynip.superkabel.de [88.134.204.1
    18]
    6 13 ms 13 ms 14 ms 88-134-201-54-dynip.superkabel.de [88.134.201.54
    ]
    7 11 ms 11 ms 10 ms 88-134-201-1-dynip.superkabel.de [88.134.201.1]

    8 12 ms 11 ms 10 ms bei-b2-link.telia.net [213.248.88.237]
    9 33 ms 24 ms 25 ms ffm-bb2-link.telia.net [213.155.132.130]
    10 80 ms 29 ms 28 ms ffm-b12-link.telia.net [213.155.135.13]
    11 40 ms 39 ms 40 ms bundle-ether100.ccr22.fra03.atlas.cogentco.com [
    130.117.14.89]
    12 39 ms 36 ms 35 ms te0-3-0-2.ccr22.ams03.atlas.cogentco.com [154.54
    .39.193]
    13 43 ms 46 ms 45 ms te0-2-0-0.ccr22.lon13.atlas.cogentco.com [130.11
    7.1.170]
    14 43 ms 43 ms 44 ms te0-1-0-0.ccr22.lpl01.atlas.cogentco.com [154.54
    .60.106]
    15 113 ms 111 ms 115 ms te0-3-0-3.ccr22.bos01.atlas.cogentco.com [154.54
    .1.157]
    16 114 ms 113 ms 113 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
    4]
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 116 ms * * 208.95.185.41
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    C:\WINDOWS\system32>


    contacting nettest server..
    Local IP: 146.52.68.135
    Ping: 107.2 msec
    Port: 80: 520 KB/sec 16 KB/sec 551 KB/sec 500
    Port: 80: 522 KB/sec 17 KB/sec 553 KB/sec 500
    Port: 443: 599 KB/sec 19 KB/sec 631 KB/sec 500
    Port: 443: 496 KB/sec 16 KB/sec 522 KB/sec 500
    Port: 7255: 538 KB/sec 20 KB/sec 572 KB/sec 500
    Port: 7255: 487 KB/sec 21 KB/sec 515 KB/sec 500
    Port: 7003: 468 KB/sec 15 KB/sec 495 KB/sec 500
    Port: 7003: 551 KB/sec 18 KB/sec 584 KB/sec 500
    Port: 7202: 520 KB/sec 16 KB/sec 551 KB/sec 500
    Port: 7202: 477 KB/sec 15 KB/sec 503 KB/sec 500
    Port: 7499: 522 KB/sec 22 KB/sec 552 KB/sec 500
    Port: 7499: 533 KB/sec 17 KB/sec 564 KB/sec 500
    Port: 80: 528 KB/sec 17 KB/sec 560 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
    hit return to exit
  • hanoverhanover Member Posts: 0 Arc User
    edited January 2013
    Again with this cogentco TRIBBLE. No way you could possibly anticipate something with a long-established history of problems, let alone checking it out remotely before a patch goes live.
    :rolleyes:
    Does Arc install a root kit? Ask a Dev today!
  • plvoyplvoy Member Posts: 62 Arc User
    edited January 2013
    Any chance of a Statement where the problem might be and how long it might take to fix it?
    =/\= Redacted =/\=
  • borgsbuilderborgsbuilder Member Posts: 5 Arc User
    edited January 2013
    mrbaconsah wrote: »
    Yep, I got that too.

    I'm UK, VirginMedia.

    So if you've got that in Spain...
    My home ISP is Telefonica and my office is connected via COLT.

    I've routed traffic to the netblock via the VPN to my office and now i'm playing, but after a hard day, go home to relax and ... more troubleshooting xD
  • captainpainfulcaptainpainful Member Posts: 0 Arc User
    edited January 2013
    Well my mobile phone works in patching but way to slow between 3-7 mb on 3g and I drops now and then to unreliable for online gaming nut it works the only thing I can think off is that it is using a blocked channel port or something as for example my phone can access piratebay and home broadband is blocked for example. I had same problem with POTBS by SOE MMO and it took them nearly a year to fix it and they shut my account down and I lost all my paid for stuff and subscription status so I know that this is not an easy fix as sony is a massive company with lots of money
  • buzzoutbuzzout Member Posts: 119 Arc User
    edited January 2013
    hanover2 wrote: »
    Again with this cogentco TRIBBLE. No way you could possibly anticipate something with a long-established history of problems, let alone checking it out remotely before a patch goes live.
    :rolleyes:

    This is what you get when you go with the lowest bidder.
  • weylandjuarezweylandjuarez Member Posts: 0 Arc User
    edited January 2013
    plvoy wrote: »
    Any chance of a Statement where the problem might be and how long it might take to fix it?

    We've had one: they don't know, and they don't know.
    Please join our peaceful protest to help make STO a better game
    [SIGPIC][/SIGPIC]
    Proudly not contributing to PWE's bottom-line since October 2012
  • verlaine11verlaine11 Member Posts: 0 Arc User
    edited January 2013
    zetaeffritt wrote: »
    I love Wooly Hats

    I think we all love a wooly hat, even those who dont actually admit it :D
  • agozyenagozyen Member Posts: 0 Arc User
    edited January 2013
    hanover2 wrote: »
    Again with this cogentco TRIBBLE. No way you could possibly anticipate something with a long-established history of problems, let alone checking it out remotely before a patch goes live.
    :rolleyes:

    This was happening since before the patch rolled out.
  • abfabfleetabfabfleet Member Posts: 0 Arc User
    edited January 2013
    Please see this temp connection:

    https://www.privatetunnel.com/index.php/client-download

    Create an account after install, verify email, open program and connect to California, once connected click on STO icon and that's it. Until PWE figures out its problem. Thiswill work for East Coast users, not sure if the international members are capable of using this.

    -Kudos
  • mgcheethammgcheetham Member Posts: 0 Arc User
    edited January 2013
    I dont understand why they dont have a plan b when things hit the ****ter. I bet they do it on purpose.

    To be fair it is pretty funny watching some of the posts in here i had almost forgot what i was here for

    :)
  • john98837john98837 Member Posts: 761 Arc User
    edited January 2013
    captainpainful wrote: »
    Well my mobile phone works in patching but way to slow between 3-7 mb on 3g and I drops now and then to unreliable for online gaming nut it works the only thing I can think off is that it is using a blocked channel port or something as for example my phone can access piratebay and home broadband is blocked for example. I had same problem with POTBS by SOE MMO and it took them nearly a year to fix it and they shut my account down and I lost all my paid for stuff and subscription status so I know that this is not an easy fix as sony is a massive company with lots of money

    Disable on demand patching in the launcher's settings and then download the full patch. After that just load the game and switch back to your regular connection, the issue is only with connecting to the launcher/patch servers.
  • shdw1990shdw1990 Member Posts: 5 Arc User
    edited January 2013
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 2 ms 5 ms 2 ms 192.168.1.1
    2 129 ms 77 ms 61 ms cpe-024-074-192-001.ec.res.rr.com [24.74.192.1]

    3 22 ms 20 ms 19 ms srp1-0.wlmgncilm-ubr3.ec.rr.com [24.25.33.85]
    4 35 ms 30 ms 28 ms ge-0-1-0.chrlncpop-rtr1.southeast.rr.com [24.93.
    64.120]
    5 35 ms 31 ms 39 ms 107.14.19.48
    6 32 ms 35 ms 34 ms ae-0-0.pr0.atl20.tbone.rr.com [66.109.6.171]
    7 44 ms 41 ms 41 ms te3-4.ccr01.atl02.atlas.cogentco.com [154.54.12.
    109]
    8 42 ms 48 ms 41 ms te0-4-0-7.ccr21.atl01.atlas.cogentco.com [154.54
    .88.201]
    9 56 ms 47 ms 52 ms te0-0-0-7.ccr21.dca01.atlas.cogentco.com [154.54
    .28.213]
    10 50 ms 61 ms 56 ms te0-1-0-7.ccr21.jfk02.atlas.cogentco.com [154.54
    .1.234]
    11 57 ms 98 ms 98 ms te0-0-0-1.ccr22.bos01.atlas.cogentco.com [154.54
    .25.114]
    12 70 ms 55 ms 63 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
    4]
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * 67 ms 208.95.185.41

    Trace complete.

    C:\Windows\system32>
  • captainmal3captainmal3 Member Posts: 436 Arc User
    edited January 2013
    verlaine11 wrote: »
    I think we all love a wooly hat, even those who dont actually admit it :D

    I don't like wooly hats. Really. Don't look at me like that!


    :cool:
  • hanoverhanover Member Posts: 0 Arc User
    edited January 2013
    buzzout wrote: »
    This is what you get when you go with the lowest bidder.

    Well, you know, as a fallback position, they could not act like they're completely mystified by this every time. You would think "cross your fingers and hope for the best" would lose it's appeal after it repeatedly blows up in your face like this.
    Does Arc install a root kit? Ask a Dev today!
  • buzzoutbuzzout Member Posts: 119 Arc User
    edited January 2013
    weylandjuarez wrote: »
    We've had one: they don't know, and they don't know.


    The good news: They know exactly what the problem is.

    The bad news: They're looking for a fix that doesn't cost any money.
  • mrbaconsahmrbaconsah Member Posts: 39 Arc User
    edited January 2013
    borgsbuilder wrote: »
    My home ISP is Telefonica and my office is connected via COLT.

    I've routed traffic to the netblock via the VPN to my office and now i'm playing, but after a hard day, go home to relax and ... more troubleshooting xD

    At least our results agree :)
  • urbisagiraurbisagira Member Posts: 1 Arc User
    edited January 2013
    From home connection (Netherlands)
    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 3 ms 3 ms 3 ms 192.168.1.1
    2 35 ms 43 ms 45 ms dhcp-089-099-015-001.chello.nl [89.99.15.1]
    3 12 ms 12 ms 13 ms p54153.net.upc.nl [212.142.54.153]
    4 12 ms 12 ms 14 ms p4129.net.upc.nl [212.142.4.129]
    5 18 ms 18 ms 19 ms nl-ams05a-rd2-ae-90-2363.aorta.net [84.116.244.5
    3]
    6 31 ms 17 ms 17 ms 84.116.136.30
    7 17 ms 16 ms 17 ms 213.46.182.18
    8 117 ms 115 ms 115 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
    9 120 ms 118 ms 117 ms internap-gw.ip4.tinet.net [77.67.77.54]
    10 119 ms 118 ms 120 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    11 115 ms 126 ms 123 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 ^C

    Dig from home connection to launcher.startrekonline.com:

    dig.exe launcher.startrekonline.com

    ; <<>> DiG 9.9.2-P1 <<>> launcher.startrekonline.com
    ;; global options: +cmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 37706
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 0

    ;; QUESTION SECTION:
    ;launcher.startrekonline.com. IN A

    ;; ANSWER SECTION:
    launcher.startrekonline.com. 3600 IN A 208.95.185.44

    ;; Query time: 187 msec
    ;; SERVER: 213.46.228.196#53(213.46.228.196)
    ;; WHEN: Mon Jan 28 21:57:15 2013
    ;; MSG SIZE rcvd: 61

    So it does see the DNS, but you cannot retrieve it through the browser sadly. Can't log in for a while now.


    From Server connection (Dedicated Server in Netherlands)
    traceroute to launcher.startrekonline.com (208.95.185.44), 30 hops max, 40 byte packets
    1 gw.worldstream.nl (217.23.13.1) 1.806 ms 1.814 ms 1.860 ms
    2 te7-1.core1-rtd.worldstream.nl (109.236.95.198) 0.977 ms 1.033 ms 1.074 ms
    3 te2-2.ccr01.rtm01.atlas.cogentco.com (149.6.110.13) 0.985 ms 0.990 ms 1.005 ms
    4 te0-0-0-5.ccr21.lon13.atlas.cogentco.com (154.54.63.105) 7.827 ms 7.862 ms 7.872 ms
    5 te0-7-0-27.ccr21.bos01.atlas.cogentco.com (154.54.1.93) 79.476 ms 79.505 ms 79.527 ms
    6 te4-4.ccr01.bos06.atlas.cogentco.com (66.28.4.42) 79.678 ms 79.689 ms 79.782 ms
    7 38.111.40.114 (38.111.40.114) 80.426 ms 80.451 ms *
    8 www.startrekonline.com (208.95.185.44) 79.354 ms 79.326 ms 79.297 ms

    Tested this with a secondary tracert and got the following return:
    traceroute to launcher.startrekonline.com (208.95.185.44), 30 hops max, 40 byte packets
    1 gw.worldstream.nl (217.23.13.1) 0.445 ms 0.439 ms 0.490 ms
    2 te7-1.core1-rtd.worldstream.nl (109.236.95.198) 0.948 ms 0.989 ms 1.051 ms
    3 te2-2.ccr01.rtm01.atlas.cogentco.com (149.6.110.13) 1.059 ms 1.059 ms 1.099 ms
    4 te0-0-0-5.ccr21.lon13.atlas.cogentco.com (154.54.63.105) 7.801 ms 7.833 ms 7.846 ms
    5 te0-7-0-27.ccr21.bos01.atlas.cogentco.com (154.54.1.93) 79.393 ms 79.436 ms 79.438 ms
    6 te4-4.ccr01.bos06.atlas.cogentco.com (66.28.4.42) 79.545 ms te3-4.ccr01.bos06.atlas.cogentco.com (154.54.46.134) 79.527 ms 79.537 ms
    7 38.111.40.114 (38.111.40.114) 80.578 ms * *
    8 www.playstartrekonline.com (208.95.185.44) 79.318 ms 79.295 ms 79.328 ms

    Seems not to be a geological problem but more a provider/DNS problem.
  • siskobsiskob Member Posts: 0 Arc User
    edited January 2013
    Hello Captain,

    I encountered the same problems as you but using a VPN (I use personally FronzenWay), I managed to patch and launch the game

    Have fun

    Sorry for my english, I'm french
  • thlaylierahthlaylierah Member Posts: 2,985 Arc User
    edited January 2013
    Time to dump cogentco I would think.
  • kriptycokriptyco Member Posts: 0 Arc User
    edited January 2013
    Wiresharck:

    253 66.870421000 192.168.139.51 208.95.185.41 TCP 125 [TCP Retransmission] 37553 > 7255 [PSH, ACK] Seq=21 Ack=1780012010 Win=64220 Len=71

    The problem is 208.95.185.41 ... down ...
  • callen151callen151 Member Posts: 28 Arc User
    edited January 2013
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Callen>tracert launcher.startrekonline.com

    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.10.1
    2 * * * Request timed out.
    3 9 ms 9 ms 10 ms gi14-0-0-2252.gnboncsg-rtr1.triad.rr.com [24.28.
    225.133]
    4 11 ms 11 ms 11 ms ge-1-3-0.rlghncpop-rtr1.southeast.rr.com [24.93.
    64.48]
    5 21 ms 23 ms 23 ms 107.14.19.44
    6 22 ms 31 ms 18 ms 107.14.19.133
    7 18 ms 18 ms 18 ms te0-6-0-7.mpd21.iad02.atlas.cogentco.com [154.54
    .10.193]
    8 35 ms 20 ms 19 ms te0-4-0-1.mpd21.dca01.atlas.cogentco.com [154.54
    .41.241]
    9 24 ms 25 ms 26 ms te0-2-0-6.mpd21.jfk02.atlas.cogentco.com [154.54
    .2.65]
    10 32 ms 32 ms 31 ms te0-2-0-1.ccr21.bos01.atlas.cogentco.com [154.54
    .44.10]
    11 30 ms 32 ms 32 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * 33 ms * playstartrekonline.de [208.95.185.44]
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Callen>tracert launcher.startrekonline.com

    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.10.1
    2 * * * Request timed out.
    3 9 ms 9 ms 10 ms gi14-0-0-2252.gnboncsg-rtr1.triad.rr.com [24.28.
    225.133]
    4 11 ms 11 ms 11 ms ge-1-3-0.rlghncpop-rtr1.southeast.rr.com [24.93.
    64.48]
    5 21 ms 23 ms 23 ms 107.14.19.44
    6 22 ms 31 ms 18 ms 107.14.19.133
    7 18 ms 18 ms 18 ms te0-6-0-7.mpd21.iad02.atlas.cogentco.com [154.54
    .10.193]
    8 35 ms 20 ms 19 ms te0-4-0-1.mpd21.dca01.atlas.cogentco.com [154.54
    .41.241]
    9 24 ms 25 ms 26 ms te0-2-0-6.mpd21.jfk02.atlas.cogentco.com [154.54
    .2.65]
    10 32 ms 32 ms 31 ms te0-2-0-1.ccr21.bos01.atlas.cogentco.com [154.54
    .44.10]
    11 30 ms 32 ms 32 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * 33 ms * playstartrekonline.de [208.95.185.44]
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    I think its absolutely pathetic that Cryptic cant keep this game running. Release one patch to fix things that arent even broken, break 3 other things. And now it seems they've patched the game to death. My day off and all i wanted to do was play some STO. Pathetic
  • tribble1976tribble1976 Member Posts: 5 Arc User
    edited January 2013
    sunfrancks wrote:
    Originally Posted by sunfrancks View Post
    I am in game now through that method.

    Download Private tunnel.

    Install and connect ( you can also use any VPN)

    Load the launcher, login and let it patch.

    Make sure auto patching is off under launcher options.

    Click engage and go into one of your characters.

    Dissconnect from your vpn or private tunnel.

    You will see that you are dissconnected, but leave the window open!!

    Wait a couple of mins for your own broadband to reconnect.

    Log back into game.

    Voila


    It worked!! thank you :D
  • thisisoverlordthisisoverlord Member Posts: 949 Arc User
    edited January 2013
    weylandjuarez wrote: »
    We've had one: they don't know, and they don't know.

    Its's you!
    [SIGPIC][/SIGPIC]
    #2311#2700#2316#2500
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