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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues
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Cryptic Launcher Autoupdate Problem

1…2930323435…102

Comments

  • Options
    bayonettawiccanbayonettawiccan Member Posts: 180 Arc User
    edited January 2013
    messahla wrote: »
    I agree i keep getting asked to download Oracle to my laptop though i already HAVE oracle on my laptop this happens each time i try to launch the launcher.

    Im not gonna use tracet or whatever this is cryptics responsibility to fix the issue this is why they get paid its not mine or any other players responsibility.

    Maybe im a lil old fashioned but i beleive if you break it you fix it not blame others for what you did and expect them to fix it for you.


    This is what I keep seeing...
    300r609.jpg
  • Options
    elqannaelqanna Member Posts: 18 Arc User
    edited January 2013
    I cannot for the life of me get the launcher/game to launch after numerous attempts. I then tried to access SUPPORT via the SUPPORT link at the top of the STO website, with it being unable to open, and yes, cookies are enabled. Checked my moden, router, no problems, rebooted PC, and was able to load many different websites on lots of tabs, but still no STO. Something needs to be fixed. :(:(:(
  • Options
    glolygglolyg Member Posts: 2
    edited January 2013
    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 400 ms 1 ms <1 ms
    2 9 ms 9 ms 9 ms
    3 12 ms 8 ms 8 ms acr07mdsnwi-tge-0-3-0-0.mdsn.wi.charter.com [96.
    34.21.20]
    4 9 ms 9 ms 9 ms acr01mdtnwi-tge-0-0-0-1.mdtn.wi.charter.com [96.
    34.16.136]
    5 9 ms 9 ms 9 ms acr03mdsnwi-tge-0-0-0-0.mdsn.wi.charter.com [96.
    34.16.50]
    6 21 ms 11 ms 11 ms crr02ftbgwi-tge-0-3-0-9.ftbg.wi.charter.com [96.
    34.16.24]
    7 19 ms 15 ms 19 ms crr01ftbgwi-tge-0-3-0-12.ftbg.wi.charter.com [96
    .34.17.252]
    8 25 ms 22 ms 24 ms crr01euclwi-tge-0-6-0-8.eucl.wi.charter.com [96.
    34.21.194]
    9 18 ms 23 ms 22 ms bbr01euclwi-tge-0-1-0-0.eucl.wi.charter.com [96.
    34.2.144]
    10 23 ms 23 ms 24 ms bbr02euclwi-tge-0-1-0-4.eucl.wi.charter.com [96.
    34.0.93]
    11 53 ms 34 ms 35 ms bbr01chcgil-bue-1.chcg.il.charter.com [96.34.0.9
    ]
    12 27 ms 24 ms 35 ms bbr02chcgil-bue-6.chcg.il.charter.com [96.34.0.6
    7]
    13 23 ms 23 ms 23 ms te0-1-0-2.ccr21.ord03.atlas.cogentco.com [38.104
    .102.145]
    14 25 ms 26 ms 24 ms te0-4-0-1.mpd21.ord01.atlas.cogentco.com [154.54
    .6.205]
    15 45 ms 49 ms 47 ms te0-3-0-6.ccr21.bos01.atlas.cogentco.com [154.54
    .43.182]
    16 50 ms 46 ms 50 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * 48 ms fr.startrekonline.com [208.95.185.44]
  • Options
    jonpazjonpaz Member Posts: 30 Arc User
    edited January 2013
    archer6621 wrote: »
    i see the launcher but its says loading please wait with a white screen so what now

    I'm having the same issue. I'm getting the error message:

    "Unable to establish connection to Patch Server. Please check your Internet connection if problems persist, please contact Technical Support."

    There is nothing wrong with my internet connection as every other program can get online. I would also contact technical support but it appears to be non-existent!
    Star Trek Legends - http://startreklegends.webs.com/

    "It may be the warriors who get the glory but it's the engineers who build societies." - Lieutenant B'Elanna Torres, USS Voyager
  • Options
    vhex333vhex333 Member Posts: 75 Arc User
    edited January 2013
    I can definitely add that this problem did start about 1 hr before the server went down.
  • Options
    frojoe2000frojoe2000 Member Posts: 1 Arc User
    edited January 2013
    floppidy wrote: »
    I think you are reading into things.. They are trying to asses where the problem is so they can resolve the problem. They didn't blame the users for the problem.. And they didn't ask the users to fix the problem.. They just asked to get some info from us so they could see where the connection fails. In my opinion at least. :)

    It would be nice if the community manager would at least update us here as too what they think it is, what they are doing about it, and an estimate about how long this is going to take.... The silence from Cryptic is really frustrating.

    I do not have time for this, especially with the lack of communication from the STO team.
  • Options
    murderdoll4217murderdoll4217 Member Posts: 0 Arc User
    edited January 2013
    New York, also i have time warner cable internet

    C:\Users\****>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms 192.168.1.1
    2 132 ms 169 ms 128 ms 10.242.160.1
    3 100 ms 155 ms 157 ms rdc-24-93-12-57.wny.northeast.rr.com [24.93.12.5
    7]
    4 189 ms 150 ms 110 ms rdc-72-230-153-58.wny.northeast.rr.com [72.230.1
    53.58]
    5 110 ms 58 ms 59 ms rdc-72-230-153-245.wny.northeast.rr.com [72.230.
    153.245]
    6 111 ms 111 ms 88 ms bundle-ether1.albynyyf-rtr000.nyroc.rr.com [24.2
    4.21.208]
    7 107 ms 103 ms 200 ms ae-5-0.cr0.nyc30.tbone.rr.com [66.109.6.74]
    8 143 ms 135 ms 138 ms 107.14.19.147
    9 87 ms 102 ms 178 ms te0-0-0-5.ccr21.jfk05.atlas.cogentco.com [154.54
    .13.185]
    10 157 ms 158 ms 128 ms te0-1-0-5.mpd22.jfk02.atlas.cogentco.com [154.54
    .5.209]
    11 136 ms 133 ms 66 ms te0-2-0-6.ccr21.bos01.atlas.cogentco.com [154.54
    .44.22]
    12 128 ms 138 ms 131 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    13 103 ms * * 38.111.40.114
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 122 ms * * 208.95.185.41
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * 137 ms 208.95.185.41

    Trace complete.

    contacting nettest server..
    Local IP: ******
    Ping: 103.5 msec
    Port: 80: 455 KB/sec 270 KB/sec 526 KB/sec 500
    Port: 80: 542 KB/sec 264 KB/sec 614 KB/sec 500
    Port: 443: 484 KB/sec 262 KB/sec 546 KB/sec 500
    Port: 443: 496 KB/sec 270 KB/sec 554 KB/sec 500
    Port: 7255: 524 KB/sec 256 KB/sec 589 KB/sec 500
    Port: 7255: 534 KB/sec 265 KB/sec 603 KB/sec 500
    Port: 7003: 354 KB/sec 252 KB/sec 405 KB/sec 500
    Port: 7003: 322 KB/sec 260 KB/sec 371 KB/sec 500
    Port: 7202: 559 KB/sec 273 KB/sec 606 KB/sec 500
    Port: 7202: 464 KB/sec 266 KB/sec 509 KB/sec 500
    Port: 7499: 509 KB/sec 262 KB/sec 564 KB/sec 500
    Port: 7499: 511 KB/sec 265 KB/sec 565 KB/sec 500
    Port: 80: 513 KB/sec 270 KB/sec 577 KB/sec 500
    Idle NIC bandwidth Send: 252 KB/sec Recv: 29 KB/sec

    this is probably horrable. i do use a wireless connection as my router has to be in the other room.
  • Options
    hellfiremaaanhellfiremaaan Member Posts: 0 Arc User
    edited January 2013
    I only got this problem this morning/before the update, issue was not there yesterday,

    I wont bother posting a trace route, it shows the same as everyone else.

    Clearly not a problem user side.
  • Options
    resistance9resistance9 Member Posts: 59 Arc User
    edited January 2013
    so im not the only one unable to access the servers in any way, well strangely that makes me feel slightly better but not to much better , geuss instead of playing i might as well do some ...ugh work
  • Options
    daveynydaveyny Member Posts: 8,227 Arc User
    edited January 2013
    I'm in the Capital District of New York...

    My Launcher comes up, but never connects or gives a time out warning.

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\David>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms ***.***.**.*.
    2 39 ms 27 ms 31 ms cable-mac1.schnny52-ar4003.nyroc.rr.com [67.242.192.1]
    3 10 ms 10 ms 12 ms gig8-45.schnny52-rtr001.alb.northeast.rr.com [24.29.46.197]
    4 11 ms 12 ms 12 ms rdc-74-76-241-78.alb.northeast.rr.com [74.76.241.78]
    5 22 ms 23 ms 23 ms rdc-74-76-241-193.alb.northeast.rr.com [74.76.241.193]
    6 28 ms 24 ms 23 ms ae-5-0.cr0.nyc30.tbone.rr.com [66.109.6.74]
    7 19 ms 22 ms 21 ms 107.14.19.147
    8 19 ms 22 ms 22 ms te0-0-0-5.ccr21.jfk05.atlas.cogentco.com [154.54.13.185]
    9 22 ms 21 ms 22 ms te0-1-0-5.mpd21.jfk02.atlas.cogentco.com [154.54.3.97]
    10 27 ms 28 ms 27 ms te0-1-0-4.ccr21.bos01.atlas.cogentco.com [154.54.6.1]
    11 199 ms 332 ms 211 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.134]
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    This is a first for me.. never had this happen in 3 years of playing the game. :(

    My nettest results...

    contacting nettest server..
    Local IP: **.***.***.**
    Ping: 25.9 msec
    Port: 80: 1475 KB/sec 49 KB/sec 1560 KB/sec 500
    Port: 80: 2072 KB/sec 68 KB/sec 2199 KB/sec 500
    Port: 443: 1994 KB/sec 66 KB/sec 2116 KB/sec 500
    Port: 443: 2117 KB/sec 65 KB/sec 2245 KB/sec 500
    Port: 7255: 2012 KB/sec 60 KB/sec 2132 KB/sec 500
    Port: 7255: 2099 KB/sec 64 KB/sec 2226 KB/sec 500
    Port: 7003: 2022 KB/sec 66 KB/sec 2144 KB/sec 500
    Port: 7003: 1957 KB/sec 60 KB/sec 2074 KB/sec 500
    Port: 7202: 1978 KB/sec 59 KB/sec 2097 KB/sec 500
    Port: 7202: 1970 KB/sec 66 KB/sec 2089 KB/sec 500
    Port: 7499: 272 KB/sec 8 KB/sec 286 KB/sec 500
    Port: 7499: 1526 KB/sec 46 KB/sec 1614 KB/sec 500
    Port: 80: 1921 KB/sec 58 KB/sec 2036 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec

    Wow.. big drop with the first 7499 Port... I got a Badda-ding Ping... :eek:
    STO Member since February 2009.
    I Was A Trekkie Before It Was Cool ... Sept. 8th, 1966 ... Not To Mention Before Most Folks Around Here Were Born!
    Forever a STO Veteran-Minion
    upside-down-banana-smiley-emoticon.gif
  • Options
    resistance9resistance9 Member Posts: 59 Arc User
    edited January 2013
    anybody else have the song lyrics ''Take the money and run''...playing over and over in thier mind?
  • Options
    webdeathwebdeath Member Posts: 1,570 Arc User
    edited January 2013
    Operating System: Windows 8 64bit

    Tracert Results
    Microsoft Windows [Version 6.2.9200]
    (c) 2012 Microsoft Corporation. All rights reserved.

    C:\Users\User>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms 10.0.0.1
    2 1 ms <1 ms <1 ms 192.168.1.254
    3 9 ms 8 ms 8 ms adsl-65-9-8-1.mia.bellsouth.net [65.9.8.1]
    4 22 ms 10 ms 10 ms 70.159.200.221
    5 11 ms 11 ms 10 ms 70.159.202.20
    6 13 ms 10 ms 14 ms 12.81.20.54
    7 12 ms 14 ms 11 ms 12.81.104.2
    8 11 ms 9 ms 9 ms 12.81.8.67
    9 16 ms 15 ms 15 ms 74.175.192.166
    10 26 ms 26 ms 26 ms cr81.fldfl.ip.att.net [12.122.106.94]
    11 29 ms 26 ms 26 ms cr2.ormfl.ip.att.net [12.122.1.45]
    12 29 ms 31 ms 29 ms cr1.attga.ip.att.net [12.122.5.142]
    13 28 ms 30 ms 26 ms gar3.brhal.ip.att.net [12.122.141.189]
    14 26 ms 26 ms 26 ms te2-5.ccr01.atl02.atlas.cogentco.com [154.54.10.
    69]
    15 27 ms 26 ms 26 ms te0-4-0-7.mpd21.atl01.atlas.cogentco.com [154.54
    .88.209]
    16 37 ms 37 ms 37 ms te0-3-0-2.mpd21.dca01.atlas.cogentco.com [154.54
    .28.17]
    17 44 ms 44 ms 44 ms te0-7-0-20.mpd21.jfk02.atlas.cogentco.com [154.5
    4.1.106]
    18 50 ms 49 ms 50 ms te0-6-0-0.ccr21.bos01.atlas.cogentco.com [154.54
    .0.29]
    19 50 ms 49 ms 50 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
    134]
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    C:\Users\User>

    nettest results
    contacting nettest server..
    Local IP: **.*.*.***
    Ping: 52.6 msec
    Port: 80: 257 KB/sec 9 KB/sec 276 KB/sec 500
    Port: 80: 259 KB/sec 9 KB/sec 278 KB/sec 500
    Port: 443: 248 KB/sec 9 KB/sec 267 KB/sec 500
    Port: 443: 243 KB/sec 8 KB/sec 261 KB/sec 500
    Port: 7255: 225 KB/sec 9 KB/sec 247 KB/sec 500
    Port: 7255: 226 KB/sec 9 KB/sec 248 KB/sec 500
    Port: 7003: 215 KB/sec 9 KB/sec 233 KB/sec 500
    Port: 7003: 226 KB/sec 9 KB/sec 247 KB/sec 500
    Port: 7202: 227 KB/sec 9 KB/sec 250 KB/sec 500
    Port: 7202: 228 KB/sec 9 KB/sec 250 KB/sec 500
    Port: 7499: 226 KB/sec 9 KB/sec 248 KB/sec 500
    Port: 7499: 216 KB/sec 11 KB/sec 237 KB/sec 500
    Port: 80: 234 KB/sec 8 KB/sec 251 KB/sec 500
    Idle NIC bandwidth Send: 2 KB/sec Recv: 0 KB/sec
    hit return to exit
    You think that your beta test was bad?
    Think about this:
    American Football has been in open beta for 144 years. ~Kotaku
    [SIGPIC][/SIGPIC]
  • Options
    stickman3447stickman3447 Member Posts: 8 Arc User
    edited January 2013
    now i know why i stopped playing STo the first time crappy tech support issues back to world of tanks and pirates of the burning sea for me!!!
  • Options
    ukcaptain420ukcaptain420 Member Posts: 345 Arc User
    edited January 2013
    Internet 101:

    The internet or world wide web, is made up of many computers all linking together, when connecting to a pc on the other side of the world, or even next door, you do not make a direct connection. The signal gets sent to a server, who sends it to another server and so on, this is called Routing. What Cryptic have asked us to do, is trace that routing, and show them where the problem is. Without this information they cannot diagnose and fix the problem.

    Feel free to Say no to posting the info, but the more info the quicker the problem can be diagnosed and therefore resolved.
    SCM - Infected(S) - DMG Out: 11,776,567 DPS: 114,224.70 (28.7% of Team) - Pinky@ukcaptain420
    I reserve the right to have a completely different standpoint depending on my mood.
  • Options
    messahlamessahla Member Posts: 1,160 Arc User
    edited January 2013
    resistance9 wrote: »
    so im not the only one unable to access the servers in any way, well strangely that makes me feel slightly better but not to much better , geuss instead of playing i might as well do some ...ugh work

    If this problem keeps persisiting i may just log into battlestar galactica online out of boredom and frusteration.
    God even the thought of playing that dreadfull game again makes my stomach turn in knots but atleast id be able to play it.
  • Options
    archer6621archer6621 Member Posts: 3 Arc User
    edited January 2013
    Request timed out.
    Request timed out.
    Request timed out.
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    Request timed out.
    HEY **** HEADS U SEE THIS?!
    ya im a red shirt so what im a master at being cannon fodder so what?:cool:
  • Options
    nyghtshayde48nyghtshayde48 Member Posts: 2 Arc User
    edited January 2013
    Tracing route to de.playstartrekonline.eu [208.95.185.44]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
    2 5 ms 7 ms 6 ms L100.PHLAPA-VFTTP-146.verizon-gni.net [108.2.125
    .1]
    3 8 ms 7 ms 7 ms G0-6-4-7.PHLAPA-LCR-21.verizon-gni.net [130.81.1
    77.250]
    4 7 ms 7 ms 7 ms 130.81.199.18
    5 10 ms 10 ms 10 ms xe-3-1-0-0.NWRK-BB-RTR1.verizon-gni.net [130.81.
    23.223]
    6 10 ms 16 ms 11 ms 0.xe-7-2-0.XL3.NYC1.ALTER.NET [152.63.6.145]
    7 21 ms 20 ms 21 ms 0.ge-4-0-0.XL3.BOS4.ALTER.NET [152.63.17.30]
    8 21 ms 21 ms 20 ms POS6-0.GW5.BOS4.ALTER.NET [152.63.25.69]
    9 26 ms 25 ms 24 ms internap-gw.customer.alter.net [65.207.236.58]
    10 26 ms 23 ms 24 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    11 30 ms 36 ms 35 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    12 * * * Request timed out.
  • Options
    mrbaconsahmrbaconsah Member Posts: 39 Arc User
    edited January 2013
    This is a Cogent network issue, nothing to do with the patch, it's not YOUR connection either, it's that you are sending network traffic, and cogent are dropping it (what would appear to be at one of their routers). Occasionally *Some* data does get through, but 95% it's dropped.
  • Options
    eulifdaviseulifdavis Member Posts: 0 Arc User
    edited January 2013
    Mine appears to be after it reaches Perfect World. Relevant part in RED.
    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
    2 8 ms 6 ms 8 ms L100.LSANCA-VFTTP-148.verizon-gni.net [173.60.130.1]
    3 11 ms 12 ms 12 ms G0-5-2-3.LSANCA-LCR-22.verizon-gni.net [130.81.55.110]
    4 8 ms 10 ms 9 ms ae0-0.LAX01-BB-RTR2.verizon-gni.net [130.81.22.246]
    5 16 ms 14 ms 14 ms 0.xe-6-1-1.XL3.LAX15.ALTER.NET [152.63.5.233]
    6 98 ms 96 ms 97 ms 0.ge-4-3-0.XL3.BOS4.ALTER.NET [152.63.16.34]
    7 97 ms 98 ms 96 ms POS6-0.GW5.BOS4.ALTER.NET [152.63.25.69]
    8 98 ms 99 ms 99 ms internap-gw.customer.alter.net [65.207.236.58]
    9 98 ms 99 ms 99 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
    10 99 ms * 105 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * 100 ms 208.95.185.44

    Trace complete.
    contacting nettest server..
    Local IP:
    Ping: 85.7 msec
    Port: 80: 559 KB/sec 11 KB/sec 590 KB/sec 500
    Port: 80: 529 KB/sec 19 KB/sec 585 KB/sec 500
    Port: 443: 530 KB/sec 32 KB/sec 600 KB/sec 500
    Port: 443: 614 KB/sec 20 KB/sec 792 KB/sec 500
    Port: 7255: 604 KB/sec 12 KB/sec 638 KB/sec 500
    Port: 7255: 539 KB/sec 11 KB/sec 570 KB/sec 500
    Port: 7003: 479 KB/sec 9 KB/sec 507 KB/sec 500
    Port: 7003: 536 KB/sec 11 KB/sec 568 KB/sec 500
    Port: 7202: 438 KB/sec 9 KB/sec 463 KB/sec 500
    Port: 7202: 465 KB/sec 8 KB/sec 491 KB/sec 500
    Port: 7499: 589 KB/sec 11 KB/sec 623 KB/sec 500
    Port: 7499: 204 KB/sec 7 KB/sec 219 KB/sec 500
    Port: 80: 545 KB/sec 10 KB/sec 574 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
    [SIGPIC][/SIGPIC]
  • Options
    leeandrew80leeandrew80 Member Posts: 25 Arc User
    edited January 2013
    Routenverfolgung zu launcher.startrekonline.com [208.95.185.44] ?ber maximal 30
    Abschnitte:

    1 <1 ms 1 ms <1 ms fritz.box [192.168.1.254]
    2 35 ms 35 ms 35 ms rdsl-osbk-de01.nw.mediaways.net [213.20.59.4]
    3 35 ms 35 ms 49 ms xmws-osbk-de03-chan-18.nw.mediaways.net [195.71.
    224.146]
    4 44 ms 50 ms 90 ms rmwc-frnk-de01-xe-4-0-6-0.nw.mediaways.net [195.
    71.254.77]
    5 47 ms 93 ms 47 ms 176.52.173.177
    6 64 ms 64 ms 81 ms 84.16.13.234
    7 58 ms 58 ms 57 ms 195.50.118.201
    8 59 ms 60 ms 61 ms ae-51-51.csw1.London1.Level3.net [4.69.139.88]
    9 58 ms 58 ms 59 ms ae-116-3502.edge3.London1.Level3.net [4.69.166.1
    34]
    10 * 70 ms 71 ms te0-7-0-1.ccr21.lon01.atlas.cogentco.com [130.11
    7.15.241]
    11 77 ms 77 ms 74 ms te0-2-0-4.mpd21.lon13.atlas.cogentco.com [154.54
    .57.94]
    12 143 ms 142 ms 142 ms te0-7-0-27.ccr21.bos01.atlas.cogentco.com [154.5
    4.1.93]
    13 141 ms 141 ms 142 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
    134]
    14 151 ms * 158 ms 38.111.40.114
    15 * * * Zeit?berschreitung der Anforderung.
    16 * * * Zeit?berschreitung der Anforderung.
    17 * 138 ms * www.playstartrek.fr [208.95.185.44]
    18 * * * Zeit?berschreitung der Anforderung.
    19 * * 138 ms www.playstartrek.fr [208.95.185.44]

    Ablaufverfolgung beendet.
    [SIGPIC][/SIGPIC]
  • Options
    nandospcnandospc Member Posts: 1,260 Arc User
    edited January 2013
    Any update Brandon? :confused:
    @NandoPC - CSI - Confederazione Stellare Italiana - Seguimi su STOItalia - Il blog italiano su Star Trek Online - STO-League
  • Options
    milesllewellynmilesllewellyn Member Posts: 56 Arc User
    edited January 2013
    OK, here is a tracert personal info marked out.


    C:\Users\************>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms *******************************
    2 5 ms 5 ms 5 ms 217.32.141.134
    3 5 ms 5 ms 5 ms 217.32.141.190
    4 10 ms 9 ms 9 ms 213.120.161.74
    5 10 ms 9 ms 9 ms 31.55.164.247
    6 9 ms 9 ms 9 ms 31.55.164.109
    7 10 ms 9 ms 9 ms acc2-10GigE-0-5-0-6.bm.21cn-ipp.bt.net [109.159.
    248.228]
    8 18 ms 15 ms 15 ms core1-te0-3-0-16.ilford.ukcore.bt.net [109.159.2
    48.156]
    9 14 ms 14 ms 14 ms core1-pos9-1.telehouse.ukcore.bt.net [194.74.65.
    114]
    10 14 ms 14 ms 13 ms t2as1-tge1-4.uk-lon1.eu.bt.net [166.49.211.141]

    11 13 ms 13 ms 13 ms t2a1-ge7-0-0.uk-lon1.eu.bt.net [166.49.135.49]
    12 14 ms 13 ms 13 ms te0-7-0-3.ccr21.lon01.atlas.cogentco.com [130.11
    7.14.49]
    13 16 ms 15 ms 15 ms te0-0-0-4.mpd21.lon13.atlas.cogentco.com [154.54
    .57.102]
    14 100 ms 87 ms 87 ms te0-2-0-4.ccr21.bos01.atlas.cogentco.com [66.28.
    4.189]
    15 87 ms 91 ms 94 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    16 * 92 ms * 38.111.40.114
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 87 ms * * 208.95.185.41
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.


    Looks like a DNS/domain registration? Goes thru the UK points but once it hops out of the UK that's where it gets odd.

    Hope that helps.

    Cheers

    Rich
  • Options
    floppidyfloppidy Member Posts: 4 Arc User
    edited January 2013
    I don't mean to be rude.. But I find it funny that whenever I look at any MMO tech support forum.. It's always the same thing. Different problems, same reaction.. people seething with rage at how tech support is doing nothing and how they can't believe that there would ever be an error and how dare there be any kind of problem keeping them from playing (either the mmo's fault or not).. Shtuff happens Ladies and Gents.. Look at almost any other MMO forum.. You get about the same amount of response from tech support. They are working hard on our problems. Give them any info they ask.. and remember it is a game.. yes you may pay a monthly subscription to play this game.. but it's a game.. Go do something else for a few hrs and check back.. Or if you have to go to work soon.. just go do something else before work instead of staring at the forums and going to work grumpy.. Again.. hope I'm not offending anyone.. Just an observation. :D Don't worry y'all be happy lol
  • Options
    johocroljohocrol Member Posts: 35 Arc User
    edited January 2013
    wan5 wrote: »
    its a strange one. Simple fix for those with a mobile connection... I created a wifi hotspot on my phone and got the update and launched the game fine, then switched back to dsl and all is dandy.

    Hope it helps.

    Not quite, but good idea :)

    Switch to Hotspot, Launcher loads, patches, game runs.
    Switch to DSL, InGame Login appears, Game continues to run.
    Quit game, (still on DSL), Launcher goes back to not running.

    Router has been reset. Tracerts are pretty much the same as everyone elses.
    (Except one where I was passing through France!)

    Im in the UK.
  • Options
    maddog0000doommaddog0000doom Member Posts: 1,017 Arc User
    edited January 2013
    still no fix???

    come on
    [SIGPIC][/SIGPIC]
  • Options
    imcguigaimcguiga Member Posts: 44 Arc User
    edited January 2013
    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms ***.***.*.*
    2 * * * Request timed out.
    3 11 ms 11 ms 10 ms 67.59.227.53
    4 17 ms 11 ms 9 ms opti34-137.nassau.cv.net [167.206.34.137]
    5 20 ms 10 ms 15 ms 64.15.5.254
    6 12 ms 12 ms 14 ms 451be085.cst.lightpath.net [65.19.120.133]
    7 * * * Request timed out.
    8 11 ms 14 ms 13 ms te0-3-0-2.mpd22.jfk02.atlas.cogentco.com [154.54
    .44.73]
    9 18 ms 19 ms 18 ms te0-0-0-1.ccr22.bos01.atlas.cogentco.com [154.54
    .25.114]
    10 148 ms 217 ms 221 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
    4]
    11 29 ms * * 38.111.40.114
    12 * * 38 ms 208.95.185.41

    Trace complete.

    C:\Windows\system32>
  • Options
    matchu2matchu2 Member Posts: 4 Arc User
    edited January 2013
    Any chance of an update please ?
  • Options
    jplatimerjplatimer Member Posts: 54 Arc User
    edited January 2013
    Yow.


    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:


    5 61 ms 76 ms 59 ms agg21.klaohias-ccr01.hawaii.rr.com [72.129.45.48
    ]
    6 65 ms 67 ms 66 ms agg21.kmlahi07-ccr01.hawaii.rr.com [72.129.45.50
    ]
    7 81 ms 71 ms 71 ms agg31.tustcaft-ccr01.socal.rr.com [72.129.45.2]

    8 70 ms 71 ms 71 ms ae-5-0.cr0.lax30.tbone.rr.com [66.109.6.64]
    9 66 ms 66 ms 67 ms 66.109.9.26
    10 65 ms 63 ms 63 ms te0-0-0-19.ccr21.lax05.atlas.cogentco.com [154.5
    4.10.249]
    11 111 ms 64 ms 65 ms te0-0-0-2.mpd21.lax01.atlas.cogentco.com [154.54
    .30.189]
    12 102 ms 104 ms 105 ms te0-2-0-3.mpd21.iah01.atlas.cogentco.com [154.54
    .44.249]
    13 125 ms 130 ms 127 ms te0-0-0-2.ccr21.atl01.atlas.cogentco.com [154.54
    .24.17]
    14 134 ms 134 ms 133 ms te0-0-0-3.ccr21.dca01.atlas.cogentco.com [154.54
    .28.201]
    15 135 ms 137 ms 137 ms te0-7-0-20.mpd21.jfk02.atlas.cogentco.com [154.5
    4.1.106]
    16 140 ms 140 ms 156 ms te0-1-0-4.ccr21.bos01.atlas.cogentco.com [154.54
    .6.1]
    17 142 ms 140 ms 143 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
    130]
    18 143 ms 139 ms 146 ms 38.111.40.114
    19 139 ms 139 ms * fr.playstartrekonline.eu [208.95.185.44]
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 142 ms 151 ms * fr.playstartrekonline.eu [208.95.185.44]
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 142 ms * * fr.playstartrekonline.eu [208.95.185.44]
    27 * * * Request timed out.
    28 * * 140 ms fr.playstartrekonline.eu [208.95.185.44]

    Trace complete.

    There certainly seems something odd at the end looping back to fr.playstartrekonline.eu multiple times.
  • Options
    lolimpicardlolimpicard Member Posts: 309
    edited January 2013
    It might be one of their outbound switches that got fried - and this might not show up in diagnostics easily since it's the last leg within their network.
    [SIGPIC][/SIGPIC]
    He's dead, Jim.
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