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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Cryptic Launcher Autoupdate Problem

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Comments

  • naz4naz4 Member Posts: 1,373 Arc User
    edited January 2013
    Cant log into game since today's patch!

    Stuck on "Trying to Update the Launcher - Please be patient" message
  • jdalton1jdalton1 Member Posts: 71 Arc User
    edited January 2013
    atseearr wrote: »
    From London, UK on Virgin Media:

    I am using Virgin myself


    Edit: seems now it's affecting a lot of people in different countries and not just EU/UK
    [SIGPIC][/SIGPIC]
  • admiralcarteradmiralcarter Member Posts: 19 Arc User
    edited January 2013
    T-Com Germany here, same issues.

    Launcher stays blank, even though I ve restarted my router and resetted the IP.
    [SIGPIC][/SIGPIC]

    Star Trek Online Intro HD [3rd Fleet Anniversary]

    Join Date: Jul 2009
  • dethblazer1dethblazer1 Member Posts: 0 Arc User
    edited January 2013
    jdalton1 wrote: »
    I am using Virgin myself, i have a feeling this is mostly affecting UK/Europe


    no shock there we always get the short end of the stick :mad:
  • lolimpicardlolimpicard Member Posts: 309
    edited January 2013
    Just download the new Launcher manually:
    http://files.startrekonline.com/launcher/Star%20Trek%20Online.exe

    Replace the old one. It's working for me now.
    [SIGPIC][/SIGPIC]
    He's dead, Jim.
  • kartimozkartimoz Member Posts: 57
    edited January 2013
    milestfox wrote: »
    Unable to resolve target system name http://launcher.startrekonline.com.

    yep - also here - relinked to STO-homepage english (actually I am on the european one)

    has anybody a solution?
  • fewzzfewzz Member Posts: 242 Arc User
    edited January 2013
    Cant you guys just reverse the update till you know what you broke so bad by adjusting a few numbers on a few items........

    Reverse the change, and add these updates to Thursdays patch or something.

    Cant log on, from England,Uk
  • crappynamerulescrappynamerules Member Posts: 146 Arc User
    edited January 2013
    Nope, it's not Europe only. And it's affecting both CO and STO. I'm in the US, and people I know also in the US are running into the same dead end.
  • cpspielercpspieler Member Posts: 6 Arc User
    edited January 2013
    same problem.

    IP: Deutsche Telekom
    Location: Berlin, Germany

    Here is my tracert:

    Routenverfolgung zu launcher.startrekonline.com [208.95.185.44] ?ber maximal 30 Abschnitte:

    1 3 ms 4 ms 2 ms speedport.ip [192.168.2.1]
    2 22 ms 23 ms 22 ms 217.0.117.194
    3 23 ms 27 ms 27 ms 87.186.199.238
    4 30 ms 31 ms 32 ms f-ed6-i.F.DE.NET.DTAG.DE [62.156.131.246]
    5 31 ms 31 ms 31 ms te0-7-0-7.ccr21.fra03.atlas.cogentco.com [130.117.14.105]
    6 40 ms 41 ms 45 ms te0-1-0-2.ccr21.ams03.atlas.cogentco.com [130.117.0.145]
    7 49 ms 49 ms 49 ms te0-2-0-7.ccr21.lpl01.atlas.cogentco.com [154.54.37.90]
    8 115 ms 116 ms 116 ms te0-7-0-3.ccr21.bos01.atlas.cogentco.com [154.54.31.169]
    9 115 ms 119 ms 117 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.134]
    10 118 ms 134 ms 119 ms 38.111.40.114
    11 * * * Zeit?berschreitung der Anforderung.
    12 116 ms * 116 ms www.startrekonline.fr [208.95.185.44]

    Ablaufverfolgung beendet.
  • georgeorwingeorgeorwin Member Posts: 0 Arc User
    edited January 2013
    jdalton1 wrote: »
    I am using Virgin myself, i have a feeling this is mostly affecting UK/Europe

    It's not EU specific, nor is it mainly EU. The web isn't just for y'all :)
  • theultimatefunkytheultimatefunky Member Posts: 8 Arc User
    edited January 2013
    about an hour before the servers went down I have been unable to load the launcher, I keep getting blah blah blah please check your internet connection, now obviously I have internet connection or I couldn't post this, then 30 mins later it worked fine, and now after patch I cant load the launcher AGAIN, is it just me or is anyone else experiencing the same thing??
    [SIGPIC][/SIGPIC]
  • messahlamessahla Member Posts: 1,160 Arc User
    edited January 2013
    Since the patch my launcher wont launch gets stuck at the load screen then i get prompted to download oracle?

    This post has been edited to remove content which violates the Perfect World Entertainment Community Rules and Policies . ~Bluegeek
  • dethblazer1dethblazer1 Member Posts: 0 Arc User
    edited January 2013
    hoping the devs all see this and shut the servers down for restart to fix this blood issue
  • linyivelinyive Member Posts: 1,086 Arc User
    edited January 2013
    I am in the US, and I am having a problem.

    UK is not the only country with access issues.
  • jockorangejockorange Member Posts: 4 Arc User
    edited January 2013
    i downloaded the game as it looked interesting, it updated, i played the intro then it hung at changing level.
    i tried to load it again but it times out
    i rebooted pc and router and the same thing again
    tracert give me this

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>tracert launcher.startrekonline.com

    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms SkyRouter.Home [192.168.0.1]
    2 27 ms 26 ms 26 ms cr0.lsbyf.uk.easynet.net [195.189.158.35]
    3 * * * Request timed out.
    4 31 ms 31 ms 31 ms ip-89-200-131-212.ov.easynet.net [89.200.131.212
    ]
    5 25 ms 31 ms 39 ms ip-84-38-37-138.easynet.co.uk [84.38.37.138]
    6 25 ms 25 ms 26 ms ae55.edge3.London2.Level3.net [212.187.201.57]
    7 * * 26 ms ae-0-11.edge4.London2.Level3.net [4.69.200.126]

    8 27 ms 27 ms 27 ms ae-3-3.ebr1.London1.Level3.net [4.69.141.189]
    9 28 ms 28 ms 38 ms ae-59-114.csw1.London1.Level3.net [4.69.153.126]

    10 27 ms 27 ms 28 ms ae-115-3501.edge3.London1.Level3.net [4.69.166.1
    30]
    11 29 ms 28 ms 28 ms te0-7-0-1.ccr21.lon01.atlas.cogentco.com [130.11
    7.15.241]
    12 30 ms 28 ms 28 ms te0-2-0-4.mpd21.lon13.atlas.cogentco.com [154.54
    .57.94]
    13 99 ms 98 ms 98 ms te0-2-0-4.ccr21.bos01.atlas.cogentco.com [66.28.
    4.189]
    14 98 ms 98 ms 111 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    15 * 108 ms 106 ms 38.111.40.114
    16 * * * Request timed out.
    17 * * 100 ms launcher.startrekonline.com [208.95.185.44]

    Trace complete.

    C:\Windows\system32>
  • ravinravin Member Posts: 509 Arc User
    edited January 2013
    Check the PC Support forums, already an established post there.
    =\/= ================================ =\/=
    Centurion maximus92
    12th Legion, Romulan Republic
    12th Fleet
    =\/= ================================ =\/=
  • broken1981broken1981 Member Posts: 0 Arc User
    edited January 2013
    its jan 18 2013, today i try to open up my launcher and its either a small box saying trying to update the launcher then times out or it opens up my launcher but as a white box. any ideas? this happend before server were brought down. its still going on now even after servers came back online
    Join Date: Dec 2007Originally Posted by BROKEN1981
    Neya@Mr.Skull wrote:
    I can throw [Fireworks] at you and hope you catch on fire and burn to death lol
  • thisisoverlordthisisoverlord Member Posts: 949 Arc User
    edited January 2013
    UK:LONDON:.::Fail::.
    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 12 ms 14 ms 11 ms *********
    2 13 ms 9 ms 23 ms privateinfo[********]
    3 11 ms 10 ms 19 ms popl-bb-1c-ae10-0.network.virginmedia.net [81.96.226.5]
    4 29 ms 11 ms 14 ms popl-bb-1a-ae7-0.network.virginmedia.net [213.105.159.185]
    5 15 ms 16 ms 14 ms popl-tmr-1-ae4-0.network.virginmedia.net [213.105.159.2]
    6 21 ms 30 ms 21 ms amst-ic-1-as0-0.network.virginmedia.net [213.105.175.6]
    7 18 ms 30 ms 17 ms te0-7-0-10.ccr21.ams04.atlas.cogentco.com [130.117.15.5]
    8 24 ms 20 ms 36 ms te0-1-0-7.ccr21.ams03.atlas.cogentco.com [130.117.50.221]
    9 23 ms 21 ms 28 ms te0-5-0-0.ccr21.lpl01.atlas.cogentco.com [130.117.48.29]
    10 89 ms 88 ms 160 ms te0-2-0-3.ccr21.bos01.atlas.cogentco.com [154.54.31.189]
    11 91 ms 98 ms 89 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.134]
    12 105 ms 107 ms * 38.111.40.114
    13 101 ms * * fr.playstartrekonline.eu [208.95.185.44]
    14 * * * Request timed out.
    15 * 112 ms 98 ms fr.playstartrekonline.eu [208.95.185.44]

    Trace complete.
    [SIGPIC][/SIGPIC]
    #2311#2700#2316#2500
  • frojoe2000frojoe2000 Member Posts: 1 Arc User
    edited January 2013
    Well I can finally access the launcher, but the launcher now sais "page can not be displayed"

    I need to go to work soon... :(
  • yreodredyreodred Member Posts: 3,527 Arc User
    edited January 2013

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. Alle Rechte vorbehalten.

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Routenverfolgung zu patchserver.crypticstudios.com [208.95.185.41] ?ber maximal
    30 Abschnitte:

    2 5 ms 5 ms 5 ms 217.0.118.55
    3 5 ms 5 ms 6 ms 87.186.233.206
    4 10 ms 9 ms 9 ms 194.25.6.82
    5 10 ms 11 ms 10 ms te0-7-0-1.ccr21.fra03.atlas.cogentco.com [130.11
    7.14.149]
    6 18 ms 28 ms 29 ms te0-2-0-2.ccr21.ams03.atlas.cogentco.com [130.11
    7.1.162]
    7 27 ms 27 ms 26 ms te0-4-0-7.ccr21.lpl01.atlas.cogentco.com [154.54
    .58.66]
    8 95 ms 95 ms 95 ms te0-5-0-4.ccr21.bos01.atlas.cogentco.com [154.54
    .85.213]
    9 95 ms 95 ms 95 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
    134]
    10 * * * Zeit?berschreitung der Anforderung.
    11 * * * Zeit?berschreitung der Anforderung.
    12 * * * Zeit?berschreitung der Anforderung.
    13 * * * Zeit?berschreitung der Anforderung.
    14 * * * Zeit?berschreitung der Anforderung.
    15 * * * Zeit?berschreitung der Anforderung.
    16 * * * Zeit?berschreitung der Anforderung.
    17 * * * Zeit?berschreitung der Anforderung.
    18 * * * Zeit?berschreitung der Anforderung.
    19 * * * Zeit?berschreitung der Anforderung.
    20 * 96 ms * 208.95.185.41
    21 * 96 ms * 208.95.185.41
    22 * * * Zeit?berschreitung der Anforderung.
    23 * * * Zeit?berschreitung der Anforderung.
    24 * * * Zeit?berschreitung der Anforderung.
    25 * * * Zeit?berschreitung der Anforderung.
    26 * * * Zeit?berschreitung der Anforderung.
    27 * * * Zeit?berschreitung der Anforderung.
    28 * * * Zeit?berschreitung der Anforderung.
    29 * * * Zeit?berschreitung der Anforderung.
    30 * * * Zeit?berschreitung der Anforderung.

    Ablaufverfolgung beendet.

    C:\Windows\system32>



    Not my day today, first my internet connection fails for more than 8 hours, my glasses break, my coffee cup breaks, my monitor has some issues and now this...

    Man i hate it when computer stuff and especially things relied to the internet just stop working. Even most games of other software today seem to need the internet, even if they aren't MMOs at all, man i hate that.
    And i am not just use the word "hate" as inflationary as most americans, i really mean it!
    I HATE it when some technological "thing" is unreliable or tends to just stop working for no apparent reason. Especially when one thing breaks and short after that another, and then ANOTHER i could get violent, if i wheren't such a peaceful person..... :mad:

    ...and then i came home, tried to relax and play STO....

    Have you ever seen the movie Falling Down ?

    Devs, please STOP BREAKING THINGS!
    "...'With the first link, the chain is forged. The first speech censured...the first thought forbidden...the first freedom denied--chains us all irrevocably.' ... The first time any man's freedom is trodden on, we're all damaged. I fear that today--" - (TNG) Picard, quoting Judge Aaron Satie

    A tale of two Picards
    https://youtu.be/d-f3bscZa0E?t=105
    (also applies to Star Trek in general)
  • a30ta30t Member Posts: 10 Arc User
    edited January 2013
    Germany

    >tracert launcher.startrekonline.com

    Routenverfolgung zu launcher.startrekonline.com [208.95.185.44] uber maximal 30
    Abschnitte:

    1 1 ms <1 ms <1 ms 192.168.10.1
    2 42 ms 42 ms * 217.0.116.35
    3 43 ms 44 ms 42 ms 217.0.66.134
    4 44 ms 43 ms 43 ms f-ed6-i.F.DE.NET.DTAG.DE [62.156.131.234]
    5 45 ms 45 ms 47 ms te0-7-0-7.ccr21.fra03.atlas.cogentco.com [130.117.14.105]
    6 65 ms 55 ms 64 ms te0-0-0-2.ccr21.ams03.atlas.cogentco.com [130.117.48.165]
    7 62 ms 63 ms 62 ms te0-5-0-7.ccr21.lpl01.atlas.cogentco.com [130.117.48.41]
    8 128 ms 129 ms 129 ms te0-7-0-3.ccr21.bos01.atlas.cogentco.com [154.54.31.169]
    9 129 ms 128 ms 129 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42]
    10 * 151 ms 134 ms 38.111.40.114
    11 * * * Zeituberschreitung der Anforderung.
    12 131 ms * * sitedown.startrekonline.com [208.95.185.44]
    13 * * * Zeituberschreitung der Anforderung.
    14 * 133 ms 131 ms sitedown.startrekonline.com [208.95.185.44]

    Ablaufverfolgung beendet.
    ...
    I can't even get the launcher now to patch too.
  • latreideslatreides Member Posts: 0 Arc User
    edited January 2013
    From France (provider : Orange) :

    C:\Users\Leto>tracert launcher.startrekonline.com

    D?termination de l'itin?raire vers launcher.startrekonline.com [208.95.185.44]
    avec un maximum de 30 sauts*:

    1 7 ms 10 ms 7 ms livebox.home [192.168.1.1]
    2 5 ms 5 ms 5 ms 80.10.127.18
    3 18 ms 5 ms 5 ms 10.123.183.202
    4 11 ms 11 ms 13 ms ae45-0.nista202.Paris.francetelecom.net [193.252
    .99.242]
    5 28 ms 13 ms 16 ms 81.253.184.90
    6 14 ms 14 ms 15 ms tengige0-2-0-13.auvtr1.Aubervilliers.opentransit
    .net [193.251.133.94]
    7 12 ms 12 ms 13 ms te8-8.ccr01.par05.atlas.cogentco.com [130.117.15
    .233]
    8 14 ms 17 ms 13 ms te0-0-0-2.ccr21.par01.atlas.cogentco.com [154.54
    .39.77]
    9 20 ms 23 ms 20 ms te0-1-0-3.ccr21.lon13.atlas.cogentco.com [154.54
    .59.17]
    10 103 ms 102 ms 102 ms te0-7-0-33.ccr21.bos01.atlas.cogentco.com [154.5
    4.5.161]
    11 103 ms 104 ms 102 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    12 103 ms * * 38.111.40.114
    13 * * * D?lai d'attente de la demande d?pass?.
    14 * 120 ms * startrekonline.com [208.95.185.44]
    15 * * * D?lai d'attente de la demande d?pass?.
    16 * * * D?lai d'attente de la demande d?pass?.
    17 104 ms * * startrekonline.com [208.95.185.44]
    18 104 ms * * startrekonline.com [208.95.185.44]
    19 * * * D?lai d'attente de la demande d?pass?.
    20 * 103 ms * startrekonline.com [208.95.185.44]
    21 * 102 ms * startrekonline.com [208.95.185.44]
    22 * * * D?lai d'attente de la demande d?pass?.
    23 * * * D?lai d'attente de la demande d?pass?.
    24 * * * D?lai d'attente de la demande d?pass?.
    25 * * * D?lai d'attente de la demande d?pass?.
    26 * * * D?lai d'attente de la demande d?pass?.
    27 * * * D?lai d'attente de la demande d?pass?.
    28 * * * D?lai d'attente de la demande d?pass?.
    29 * * * D?lai d'attente de la demande d?pass?.
    30 * * 102 ms startrekonline.com [208.95.185.44]

    Itin?raire d?termin
  • captainbrown2captainbrown2 Member Posts: 0 Arc User
    edited January 2013
    North Carolina USA


    >tracert launcher.startrekonline.com

    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 * * * Request timed out.
    3 12 ms 11 ms 15 ms gi14-0-0-2054.gnboncsg-rtr1.triad.rr.com [24.28.
    229.237]
    4 14 ms 14 ms 12 ms ge-3-1-0.rlghncpop-rtr1.southeast.rr.com [24.93.
    64.178]
    5 35 ms 31 ms 31 ms 107.14.19.44
    6 26 ms 27 ms 28 ms ae-2-0.pr0.dca10.tbone.rr.com [66.109.6.169]
    7 27 ms 32 ms 29 ms te0-7-0-11.mpd22.iad02.atlas.cogentco.com [154.5
    4.10.209]
    8 29 ms 29 ms 29 ms te0-5-0-5.mpd22.dca01.atlas.cogentco.com [154.54
    .2.61]
    9 35 ms 35 ms 35 ms te0-6-0-5.mpd22.jfk02.atlas.cogentco.com [154.54
    .42.38]
    10 41 ms 42 ms 42 ms te0-2-0-6.ccr21.bos01.atlas.cogentco.com [154.54
    .44.22]
    11 42 ms 43 ms 41 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
    134]
    12 52 ms 49 ms 60 ms 38.111.40.114
    13 * * * Request timed out.
    14 41 ms * * playstartrekonline.eu [208.95.185.44]
    15 * * 41 ms playstartrekonline.eu [208.95.185.44]

    Trace complete.
  • lolimpicardlolimpicard Member Posts: 309
    edited January 2013
    This probably affects most people not sitting directly next to the server, aka Cryptic.
    Seems to be Cogent Co.s fault - they're known for trouble.
    [SIGPIC][/SIGPIC]
    He's dead, Jim.
  • hiobleyhiobley Member Posts: 6 Arc User
    edited January 2013
    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms router.belkin [192.168.2.1]
    2 11 ms 10 ms 20 ms cpc12-asfd3-2-0-gw.1-2.cable.virginmedia.com [86
    .2.221.1]
    3 15 ms 14 ms 11 ms asfd-core-1a-ge-114-1752.network.virginmedia.net
    [80.3.98.145]
    4 12 ms 11 ms 20 ms popl-bb-1a-xe-603-0.network.virginmedia.net [212
    .43.163.30]
    5 12 ms 10 ms 11 ms popl-tmr-1-ae4-0.network.virginmedia.net [213.10
    5.159.2]
    6 17 ms 19 ms 19 ms amst-ic-1-as0-0.network.virginmedia.net [213.105
    .175.6]
    7 17 ms 19 ms 18 ms te0-7-0-10.ccr21.ams04.atlas.cogentco.com [130.1
    17.15.5]
    8 18 ms 19 ms 20 ms te0-0-0-7.ccr21.ams03.atlas.cogentco.com [130.11
    7.49.13]
    9 26 ms 27 ms 25 ms te0-2-0-7.ccr21.lpl01.atlas.cogentco.com [154.54
    .37.90]
    10 92 ms 91 ms 92 ms te0-3-0-3.ccr21.bos01.atlas.cogentco.com [154.54
    .31.229]
    11 91 ms 89 ms 92 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
    130]
    12 103 ms 95 ms 108 ms 38.111.40.114
    13 * * 90 ms 208.95.185.41
  • kbfbenkbfben Member Posts: 0 Arc User
    edited January 2013
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\***>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 11 ms 13 ms 22 ms cpc2-bbrg4-2-0-gw.14-2.cable.virginmedia.com [86
    .30.228.1]
    2 8 ms 10 ms 26 ms renf-core-2b-ae4-1578.network.virginmedia.net [8
    2.23.160.249]
    3 20 ms 15 ms 18 ms leed-bb-1c-ae2-0.network.virginmedia.net [62.253
    .174.41]
    4 23 ms 31 ms 37 ms nrth-bb-1c-ae9-0.network.virginmedia.net [62.253
    .174.122]
    5 24 ms 37 ms 24 ms nrth-bb-1a-ae3-0.network.virginmedia.net [62.253
    .174.105]
    6 23 ms 21 ms 22 ms nrth-tmr-1-ae1-0.network.virginmedia.net [213.10
    5.159.30]
    7 36 ms 49 ms 43 ms fran-ic-1-as0-0.network.virginmedia.net [62.253.
    185.81]
    8 33 ms 36 ms 34 ms te0-7-0-7.mpd22.fra03.atlas.cogentco.com [130.11
    7.14.133]
    9 38 ms 62 ms 44 ms te0-2-0-2.mpd22.ams03.atlas.cogentco.com [130.11
    7.3.85]
    10 48 ms 40 ms 40 ms te0-4-0-2.ccr22.lpl01.atlas.cogentco.com [154.54
    .58.42]
    11 108 ms 128 ms 118 ms te0-0-0-3.ccr22.bos01.atlas.cogentco.com [154.54
    .42.101]
    12 117 ms 108 ms 131 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
    130]
    13 * 125 ms * 38.111.40.114
    14 * * * Request timed out.
    15 106 ms * * 208.95.185.41
    16 * * * Request timed out.
    17 * 104 ms * 208.95.185.41
    18 * * * Request timed out.
    19 * * 117 ms 208.95.185.41

    Trace complete.

    U.K. here.
  • captainbrown2captainbrown2 Member Posts: 0 Arc User
    edited January 2013
    lolimpicard wrote: »
    This probably affects most people not sitting directly next to the server, aka Cryptic.
    Seems to be Congent Co.s fault - they're known for trouble.

    In internet terms I am right on top of the server. And yeah I just found out this started before maintenance while I was asleep. So my money is on the isp blocking access again. They have a history of these issues.
  • sniper1187sniper1187 Member Posts: 255 Arc User
    edited January 2013
    Think of how much money in Zen ya'll are losing from this hiccup. Money $'s going down the drain.
    "Nuke the entire site from orbit--it's the only way to be sure"
  • dfawkesdfawkes Member Posts: 0 Arc User
    edited January 2013
    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 2 ms 1 ms 3 ms (my router, you don't need this)
    2 22 ms 30 ms 28 ms 10.249.248.1
    3 44 ms 46 ms 114 ms sgyl-core-2b-ae10-704.network.virginmedia.net [81.97.51.166]
    4 32 ms 18 ms 29 ms leed-bb-1b-ae5-0.network.virginmedia.net [81.97.48.81]
    5 145 ms 152 ms 145 ms popl-bb-1a-as1-0.network.virginmedia.net [213.105.175.130]
    6 86 ms 86 ms 79 ms popl-tmr-1-ae4-0.network.virginmedia.net [213.105.159.2]
    7 70 ms 85 ms 84 ms amst-ic-1-as0-0.network.virginmedia.net [213.105.175.6]
    8 60 ms 63 ms 80 ms te0-7-0-10.ccr21.ams04.atlas.cogentco.com [130.117.15.5]
    9 153 ms 146 ms 134 ms te0-2-0-7.ccr22.ams03.atlas.cogentco.com [154.54.36.129]
    10 41 ms 39 ms 86 ms te0-1-0-7.ccr22.lpl01.atlas.cogentco.com [154.54.37.114]
    11 * 161 ms 155 ms te0-7-0-3.ccr21.bos01.atlas.cogentco.com [154.54.31.169]
    12 241 ms 222 ms 235 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.130]
    13 114 ms 107 ms 113 ms 38.111.40.114
    14 * * * Request timed out.
    15 * 105 ms 103 ms www.startrekonline.com [208.95.185.44]

    Trace complete.

    I'm on Virgin Media, in Scotland. Hope there's some way to get this sorted :) I'm sure this happened before, and it was an ISP along the way that had changed their configuration. Could Cogentco have done something to cause this?
  • floppidyfloppidy Member Posts: 4 Arc User
    edited January 2013
    It's not just Europe. I'm having the same problem in San Diego, California.

    And, like everyone else, my tracert's last connection was cogentco.
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