test content
  • Games
  • Social
  • Arc News
  • Support
  • Zen
What is the Arc Client?
Install Arc
Forums > Home› Galactic News Network [PC]
Options

"You are not allowed to login to the server at this time"

1…2021232526…71

Comments

  • Options
    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I pre-ordered the game but not only do i not get the 30 days i didn't get the other in-game items promised.
    I only pre-ordered the regular edition so i think i'm only entitled to the 30 days and a constitution i have neither.

    Activated Features
    Star Trek Online - Preorder

    Subscriptions
  • Options
    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    polotitus wrote:
    what really sucks is i was in our fleet vent and there wereeppl on and in game playing!!!!! Cryptic has run off on the reest of us obviously . where is our gm now probably playing
    :mad:

    The GM who started the thread seems to have been fired tho xD

    He gave us to much information =) as in this thread shouldnt have happened lol.
  • Options
    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Still no box from Amazon, they estimated 9-15 Feb, so not a surprise it's not here.

    1yr subscription paid for and in place....

    GMs say feel free to contact billing support giving you the illusion they'll do something before the grace period is over....

    Depite that the ticket has not even been read and is still classed as new......#631912

    and now I'm not allowed to login....

    Not a great start..
  • Options
    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Mr.Mambo wrote: »
    I pre-ordered the game but not only do i not get the 30 days i didn't get the other in-game items promised.
    I only pre-ordered the regular edition so i think i'm only entitled to the 30 days and a constitution i have neither.

    Activated Features
    Star Trek Online - Preorder

    Subscriptions

    You don't have an activated retail key
  • Options
    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I have a valid retail key, but I'm not allowed to create a subscription. :(
  • Options
    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    numberguy wrote: »
    broke !! u are joking, they just got 20 million for this

    I know they won't go broke but Cryptic will take a hit to the pocketbook which might motivate the CFO to walk down to the devs with his phaser set to kill.....
  • Options
    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I activated the key and I am getting the same message. :mad:
  • Options
    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I have been playing since open-beta, did some headstart, after launch date I had no problems like in beta and HS the game ran beatifully. Yesterday I made Lt. Cmdr 3 I was on a roll. I paid for the game i PRE-ORDERED on Amazon. I also had plans to spend $300 on lifetime subscription. I'll keep the 300 and get a 2 month to see if they can ever get it right...
  • Options
    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    'you are not allowed to play on this server ever again'

    we got your money that's good enough for us.....

    have a nice day and don't try to contac us..we will not reply.....
  • Options
    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I thought to myself "self, let's give it another try. Go to the redeem key feature and try that again to see if it works".

    It worked. I played for a while yesturday and was going to come in here today and report that I was a happy camper.

    However today when I went to log in guess what message greeted me????

    Now I'm going form frustrated, to slightly embarassed, to out and out plexed with a dash of anger.
  • Options
    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Mr.Mambo wrote: »
    I pre-ordered the game but not only do i not get the 30 days i didn't get the other in-game items promised.
    I only pre-ordered the regular edition so i think i'm only entitled to the 30 days and a constitution i have neither.

    Activated Features
    Star Trek Online - Preorder

    Subscriptions

    same here they just wanted our cash then to TRIBBLE us over , and buying game cards to play how when no one is selling them
  • Options
    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    This is getting bloody ridiculous, a whole day off wasted, and still no dev response on the issue, nor reply to my ticket. This is without a doubt the worst customer service I have ever encountered, and coming from the UK that is saying something.
  • Options
    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    ok, all better now for me, hehe
  • Options
    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    this is way better than the 38 hours 'unexpected downtime' mightygames shows after a '5 min server reboot' with jumpgate classic....

    there was at least an hourly update.....at least a response...

    but here...not even a lifesign.....

    is it swowing again or what?

    blizzards all around,even in your office?

    is that the reason?
  • Options
    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    we are cryptic. we will and your money to our own . resistiance is futile
  • Options
    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Angels20 wrote:
    Still no box from Amazon, they estimated 9-15 Feb, so not a surprise it's not here.

    1yr subscription paid for and in place....

    GMs say feel free to contact billing support giving you the illusion they'll do something before the grace period is over....

    Depite that the ticket has not even been read and is still classed as new......#631912

    and now I'm not allowed to login....

    Not a great start..


    Mine shipped from Amazon on the 1st, but the package got "lost" i spent an hour on thier customer service and they promised to ship me a second one out today, but won't be here till tomorrow, they suggested i call Cryptic and show proof of purchase and shipping confirmation. So I called Cryptic and after being on hold over 2 hours they basicly said "oh well, nothing we're going to do about it". Nothing like paying for a game and not being able to play.
  • Options
    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    ABSOLUTE ********!!! Why in the hell do i have to buy a subscription right now to keep playin, i Bought the game that came with 30 days. Who knows the number to the better business bureau?
  • Options
    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Disti wrote: »
    this is way better than the 38 hours 'unexpected downtime' mightygames shows after a '5 min server reboot' with jumpgate classic....

    there was at least an hourly update.....at least a response...

    but here...not even a lifesign.....

    is it swowing again or what?

    blizzards all around,even in your office?

    is that the reason?

    HEHE

    GM Nibbles says " BOO "
  • Options
    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    CaptainHughes wrote:
    ABSOLUTE ********!!! Why in the hell do i have to buy a subscription right now to keep playin, i Bought the game that came with 30 days. Who knows the number to the better business bureau?

    I checked BBB and...


    Business Name / Address
    Cryptic Studios
    980 University Ave
    Los Gatos, CA 95032

    Type of Business
    Video Games - Dealers

    BBB Accreditation
    No
    That was supposed to suprise us..?


    ETA:

    BBB Reliability Report for
    Cryptic Studios
    BBB Rating F :eek::eek:
  • Options
    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Tried today to log in same thing, here we go again.
  • Options
    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I have a lifetime subscription but I never received a key code. Was I supposed to get a code with the lifetime?
  • Options
    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Well I have the same message. Tried entering the Key again - in use! My account page shows:

    Activated Features
    Star Trek Online - Preorder
    Star Trek Online Lifetime Subscription
    Subscriptions


    i guess it is the subscriptions being blank that is the issue. I purchased the digital delux and lifetime subs direct from the Atari store site and they can't even get that right.
  • Options
    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Neekee wrote:
    I have a lifetime subscription but I never received a key code. Was I supposed to get a code with the lifetime?

    No, you get the code when you buy the actual game.
  • Options
    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    (usa)
    +1-408-404-1714
  • Options
    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Neekee wrote:
    I have a lifetime subscription but I never received a key code. Was I supposed to get a code with the lifetime?

    no..you will recieve it at the END of your lifetime...its for a reset of your soul.....:D

    and you don't buy the game with a lifetime subscription...you just buy never to be charged again....
  • Options
    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Aretrein wrote:
    I checked BBB and...


    Business Name / Address
    Cryptic Studios
    980 University Ave
    Los Gatos, CA 95032

    Type of Business
    Video Games - Dealers

    BBB Accreditation
    No
    That was supposed to suprise us..?

    Just our luck! Glad to know i'm not the only one ****ed!
  • Options
    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    i am on hold waiting for a customer service rep. it's been like 10 mins.
  • Options
    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I have the same issue. I pre-ordered and have a lifetime subscription, but can't log in.
  • Options
    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Cmdr_Funke wrote: »
    (usa)
    +1-408-404-1714

    Cmdr_Funke Your officially my hero, calling now! will update if this works.
  • Options
    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    ...last night around 2amEST I logged in and a patch was DL'd and a verification process happened when the patch completed anyone else...

    i was able to play for hours after that. WTF:mad:
Sign In or Register to comment.