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Forums > Home› Star Trek Online General Discussion

Unable to authenticate: Connection to the account server timed out

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  • michelle82tmichelle82t Member Posts: 8 Arc User
    Problem solved seems, logging in...
  • michelle82tmichelle82t Member Posts: 8 Arc User
    well, stuck at connecting to account server >.<
  • vemor1vemor1 Member Posts: 10 Arc User
    edited February 2019
    giphy.gif
    Reallyyyyyy?!? O.o
  • magusshadowmoonmagusshadowmoon Member Posts: 29 Arc User
    Likewise
  • runebear37runebear37 Member Posts: 34 Arc User
    Same problem here.
  • szimszim Member Posts: 2,503 Arc User
    Emergency maintenance starting in 8 minutes..
  • bobnooniansinghbobnooniansingh Member Posts: 70 Arc User
    edited February 2019
    And there goes the "Emergency Maintenance" notify on the launcher....3 hrs it says.
  • robin74robin74 Member Posts: 114 Arc User
    "We will be performing emergency maintenance on 02/06/19 from 8:40-11:40 AM Pacific (16:40-19:40 UTC)."
  • spiritbornspiritborn Member Posts: 4,392 Arc User
    shevet wrote: »
    Same problem (UK) here. I'd like to think the staff haven't got time to respond because they're too busy fixing the problem....

    Well there was an message for 2 emergency maintenance from 16:40 to 19:40 (GMT) on the launcher so I suspect this might be the cause for that.
  • bubblegirl2015bubblegirl2015 Member Posts: 831 Arc User
    its-alive.jpg​​
    Wiki editor http://sto.gamepedia.com
    Original STO beta tester.
  • lashedtodeck#3095 lashedtodeck
    lashedtodeck#3095
         Member Posts: 47 Arc User
    This problem has been random for me for the last week. One day I can log in but the others in my building, all on the same network, cannot log in or randomly get kicked from game. It doesn't matter where they are in game, doing Omega's, missions, or just bumming around on Risa.

    Today is the second time I have been majorly effected by this.
  • rezkingrezking Member Posts: 1,109 Arc User
    Had the problem just a few minutes ago but it's offline for emergency maintenance now.
    NO to ARC
    RIP KDF and PvP 2014-07-17 Season 9.5 - Death by Dev
  • usstaskerusstasker Member Posts: 6 Arc User
    Not fixed.
    Issue for sure not on my side.
    No changes to system in over 48 hours.
    Router Reset.
    PC Reboot.
    Force Verified.
    Tested with Firewall off.

    East Coast, Win X. Been running STO for 8 years.
  • lewiskarl#4670 lewiskarl
    lewiskarl#4670
         Member Posts: 2 Arc User
    Set Phasers To Stun, we going after the arc team
  • sthe91sthe91 Member Posts: 6,009 Arc User
    lewiskarl#4670 wrote: »
    Set Phasers To Stun, we going after the arc team

    I am not part of the we.
    Where there is a Will, there is a Way.
  • hivercidehivercide Member Posts: 67 Arc User
    Yeah, it was working fine, then connection dropped, now it is "Attempting to connect to the log in server, please wait". :pensive:
  • wideningxgyrewideningxgyre Member Posts: 710 Arc User
    I was kicked off while transferring maps. Got: "Unable to authenticate: Connection to the account server timed out"

    Couldn't logon until I did a force verify, then connected immediately.

  • illisstr8illisstr8 Member Posts: 43 Arc User
    Seems the issue is back, was able to login a few minutes ago, logged off for a sec, then tried logging back in and I am now getting the server has timed out message.

    Any answers from Cryptic as to what is causing this? I live in the upstate NY region, but this seems to be abroad and not localized, so it is an ongoing issue.
    [SIGPIC][/SIGPIC]
  • rattler2rattler2 Member, Star Trek Online Moderator Posts: 58,661 Community Moderator
    Yeeeaaaa... just ran into that myself when I was gonna switch to my KDF. Can't get back in.
    db80k0m-89201ed8-eadb-45d3-830f-bb2f0d4c0fe7.png?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJ1cm46YXBwOjdlMGQxODg5ODIyNjQzNzNhNWYwZDQxNWVhMGQyNmUwIiwiaXNzIjoidXJuOmFwcDo3ZTBkMTg4OTgyMjY0MzczYTVmMGQ0MTVlYTBkMjZlMCIsIm9iaiI6W1t7InBhdGgiOiJcL2ZcL2ExOGQ4ZWM2LTUyZjQtNDdiMS05YTI1LTVlYmZkYmJkOGM3N1wvZGI4MGswbS04OTIwMWVkOC1lYWRiLTQ1ZDMtODMwZi1iYjJmMGQ0YzBmZTcucG5nIn1dXSwiYXVkIjpbInVybjpzZXJ2aWNlOmZpbGUuZG93bmxvYWQiXX0.8G-Pg35Qi8qxiKLjAofaKRH6fmNH3qAAEI628gW0eXc
    Yang Xiao Long wrote:
    I can't take it anymore! Could everyone just chill out for two seconds before something CRAZY happens again?!
    The nut who actually ground out many packs. The resident forum voice of reason (I HAZ FORUM REP! YAY!)
    normal text = me speaking as fellow formite
    colored text = mod mode
  • thehnthehn Member Posts: 83 Arc User
    Got disconnected and cant get back on. Doing exactly what it was before the fix
  • ussvaliant#6064 ussvaliant
    ussvaliant#6064
         Member Posts: 1,006 Arc User
    Yup its dead again Jim. Just changed character and unable to auth
    maR4zDV.jpg

    Hello rubber banding my old friend, time to bounce around the battlezone again, where are all my bug reports going?, out of love with this game I am falling, As Cryptic fail to acknowledge a problem exists, Shakes an angry fist, And from Support all I'm hearing are the sounds of silence.
  • iamynaughtiamynaught Member Posts: 1,285 Arc User
    The fix was temporary, it would seem. I guess I'll just have to accept the fact I won't be getting my anniversary ship today, let alone playing at all. And now my rep progression is pushed back a day as well.

    Bummer.
    Hello. My name is iamynaught and I am an altaholic.

    Losing faith in humanity, one person at a time.
  • davefenestratordavefenestrator Member Posts: 10,683 Arc User
    This is one reason why you should never rely on finishing events on the last day -- always plan to finish a few days early to be safe.
  • nickcastletonnickcastleton Member Posts: 1,212 Arc User
    just trieed to log in and getting the same messege.
    0bzJyzP.gif





    "It appears we have lost our sex appeal, captain."- Tuvok
  • bensooli#7377 bensooli
    bensooli#7377
         Member Posts: 5 Arc User
    Same issue here , also in UK.
  • ratan#4886 ratan
    ratan#4886
         Member Posts: 9 Arc User
    Also repeated issue myself, hit change characters, and got disconnected, and now cannot reconnect.
  • yokosan13yokosan13 Member Posts: 11 Arc User
    lol u2? :o same here rofls
  • zedbrightlander1zedbrightlander1 Member Posts: 14,782 Arc User
    Anybody post this clip yet?
    https://www.youtube.com/watch?v=1Isjgc0oX0s

    Over on Champions there's a character on the sub at a computer console that seems to chant the Futurama line above. :smile:
    f5cc65bc8f3b91f963e328314df7c48d.jpg
    Sig? What sig? I don't see any sig.
  • dashraldashral Member Posts: 5 Arc User
    Still having same issues here.
  • spiritbornspiritborn Member Posts: 4,392 Arc User
    Still having issues to connect.
This discussion has been closed.