Server Disconnections becoming epidemic

lordatrocities

Server disconnection are happening at an alarming rate for many players. I alone get disconnected from the servers every few minutes now. This is not an issue with my system or ISP. It is an issue with the Cryptic Game Servers. Please fix this issue.

sgtfloydpepper

We've reported this and still no response.

http://www.arcgames.com/en/forums/startrekonline#/discussion/1216899/constant-rubberbanding-and-server-disconnects

salvation4

I dont think this will ever be fixed and have stopped complaining about it..Its water on a ducks back..

qbsneak

Im finding that it seems to disconnect or freeze every few minutes between load screens. I will work for the first bit of the game but once I transition into a mission or out of a mission or area, it freezes on the load screen. pretty much 80% of the time. I kill the app and reload and its fine......for a few minutes at least.

captjug

I too, am experiencing this problem. Usually during Fleets. After a few minutes in the mission the screen just freezes in place and the "Server Not Responding" notification starts counting at the top of the screen. I had non of these issues prior to AOY.

xsi1e

I now have this issue as well. The game has become unplayable for me. I have been fortunate until recent to have hardly ever experienced this issue but now it is every couple of minutes that the server stops responding then responds then stops again or just get dumped the login screen.

qbsneak

I'm hoping the developers will fix this issue in the next patch on the 14th. I agree, the way it is, its basically unplayable.

qbsneak

Seriously, I can't do more than one mission without it crapping out.

salvation4

My curious question arises..

COULD ALL OUR SERVER ISSUES BE SOMEWHAT RELATED TO A LARGE NUMBER OF PEOPLE PLAYING STO WITH ON DEMAND PATCHING GOING ON?

If the answer is yes then please ditch it like swtor and let everyone patch completely before getting in..That in a way MAY solve the long list of server issues...

qbsneak

This latest patch did absolutely NOTHING to fix the issue. I doubt the Devs ever read these forums.

locutusnrg

Yes Devs Please fix the SNR's. Im a subby and have put a lot of $$ in this game to have to deal with snr boots everytime I load esd and or other mission maps. Please fix this. I understand the servers are at max capacity but unfair to many players who get booted and have issues getting in. I also formally request an extension on the old replays due to maintenance every other day and SNRS and other bugged issues causing instability in the Matrix. SNR is (Server Not Responding) As I recall few weeks ago before AOY release this was an issue as well. Please say on top of this. I cant imagine what itll do when xbox and ps4 players start joining the servers. Please and Thank you

iklossis19

Console players will have their own server. I hate the disconnects as well, I had to repeat 3 missions due to SNR the last couple days and I left 2 stfs right as they started for the same reason. I am a lifer and love this game, but the SNR junk needs to be at least curtailed, not neglected.

sgtfloydpepper

I've had a professional network admin look at the various tracert's people have been posting, and from what he's learned, this is neither a connection, nor a routing issue. The connections are routing just fine. This is something specific to the server that was initiated by the June 16th maintenance, as the problem started after that update (at least for me). Whatever it was that they did is causing these disconnections and it would be nice if they would at very least acknowledge the problem so we know they're looking into it, as the lack of communication is what's so infuriating. It's getting pretty ridiculous being DC'd every five minutes to every hour.

@wakeupparamour#9775 @pwlaughingtrendy @borticuscryptic

timelords1701

I have been dealing with this issue since the launch of season 11, happens several times a day with loading screens freezing then dumping me to the desktop. wish i could say it was just my comp or internet, but i know better that its neither and comes directly from cryptics server end..
Will they fix it one day ?, "Who" truly knows..

sgtfloydpepper

timelords1701 wrote: »

I have been dealing with this issue since the launch of season 11, happens several times a day with loading screens freezing then dumping me to the desktop. wish i could say it was just my comp or internet, but i know better that its neither and comes directly from cryptics server end..
Will they fix it one day ?, "Who" truly knows..

We're not talking about freezing in loading screens, though, we're talking about random disconnections while in the game. Two totally seperate problems.

salvation4

sgtfloydpepper#7911 wrote: »

I've had a professional network admin look at the various tracert's people have been posting, and from what he's learned, this is neither a connection, nor a routing issue. The connections are routing just fine. This is something specific to the server that was initiated by the June 16th maintenance, as the problem started after that update (at least for me). Whatever it was that they did is causing these disconnections and it would be nice if they would at very least acknowledge the problem so we know they're looking into it, as the lack of communication is what's so infuriating. It's getting pretty ridiculous being DC'd every five minutes to every hour.

@wakeupparamour#9775 @pwlaughingtrendy @borticuscryptic

Same here!!! Spoke to my ISP chief engineer (by passing everyone below him!!), and our network engineer in the company and a friend who is a network admin..All say the same thing..Its an issue with the server and nothing wrong with the routing or ISP..

An acknowledgement of this would be nice guys.. I cant play much because I am now getting SNR's then DC'd like every 5-10 mins then stabilizes for like 30 mins then repeats again..NO fun playing this right now caus eI have to run thru everything just to avoid repeating everything again..

lordatrocities

Since filing a report and having a tech address the issue it seems that my instances of server disconnections are way down. Only two or three a day now as opposed to five to ten an hour. If they have addressed , or are working on, the issue, thank you.

iklossis19

It seems that every game that has a problem similar to this always wants to pass the blame to the player. They never seem to acknowledge that their servers may be at fault, so we then start pulling our hair out trying to solve a problem that isn't ours. This is the frustrating part to me. And at least have a detailed walkthrough of a way to configure ports for each OS so illiterates like myself can do something other than HULK SMASH!

wvuscott

This is ridiculous. 5 times in the last hour?

Unknown

This content has been removed.

spookpwa

Was in constant cycling of server not responding for over 10 min before the server disconnected.

By then I had lost my progress trough the mission and have to go though it again to reach last fight where problem appeared.

Please fix this issue

cervarus

I had three disconnects tonight, myself. One in the middle of a long mission.

celosia1971

sigh just been booted from game and now can't log in, heck it took me 5 minutes or so just to get to this thread to post my frustration post. Yup the disconnect thing has been getting a lot worse in the past week or so

jontanner

celosia1971 wrote: »

sigh just been booted from game and now can't log in, heck it took me 5 minutes or so just to get to this thread to post my frustration post. Yup the disconnect thing has been getting a lot worse in the past week or so

I'm not the only one then. Was running OK for about 15 minutes until I got booted. Can't even get the launcher to connect now. I really wish they'd work on these problems before they bring out more new content.

baldrick8

Yesterday has been really bad. Lot's of SNR (every.bloody.loading.screen!), DC's every 10-15 minutes.

I wonder what's going on. Server hardware deteriorating? North Korea cyberattacking the servers for lack of in-game-admiration of Great Leader?

salvation4

I mean TRIBBLE sake, what the TRIBBLE cryptic?! the damn thing hung when I was getting the temporal probe which was so convinently in the middle of space in a fire fight thenn SNR after SNR after SNR after TRIBBLE SNR?! I mean seriously..I lost one probe item before which was at the end of the mission which by the way was so long and I was in no mood to play it all over again for just that one probe...

shurkhemolight

timelords1701 wrote: »

I have been dealing with this issue since the launch of season 11, happens several times a day with loading screens freezing then dumping me to the desktop. wish i could say it was just my comp or internet, but i know better that its neither and comes directly from cryptics server end..
Will they fix it one day ?, "Who" truly knows..

Been waiting for somone to say this, this is also my experience, season 11 introduced a pretty much "standard" SNR experience especially when zoning to fleet and embassy.

I also get it doing missions quite frequently and the SNR is right around 30 to 45 seconds clockwork and then the instance loads.

Over the course of several toons played on any given day these SNR's start to add up in time, and well never mind the severe annoyance.

While i do not get dropped with regularity, it does happen, and as mentioned since the 16 july patch it has deffinitely gotten worse, some of the DC drops are without warning of any kind, bam your out.

All these issues except the clockwork SNR's when zoning to fleet or embassy i have experienced before, most notably right after DR patched, that was 3 months of nightmares.

No, it is not your ISP's.

It is also "not" my ISP, my wife and i have tested this by her playing another MMO while i stay in STO, both being on the same modem/router inhouse internet.

She never has any issues with FF14 while i am SNRing, rubberbanding and occasionaly DCing at will.

Par for the course after 6 years with this game.

The "hardware" upgrades done recently were most likey nothing more than a new surge bar, and a defrag.

atomicmunkey

Kind of sad we're in 2016 and STO has had this problem for years now. It only got worse with AOY.

shurkhemolight

atomicmunkey#9096 wrote: »

Kind of sad we're in 2016 and STO has had this problem for years now. It only got worse with AOY.

As it was with DR, it will almost certainly get better with time, the problem is this game has issues that shouldn't be issues at all.

Responses from Cryptic?, itl probably rain 20 inches in Death Valley first, and i would assume at least some apologists will soon show up and call us all liars, and tell us to get rid of our wooden modem/router/pc/wifi card equipment soon enough.

It never fails.

You want to see something get fixed quickly?, if the Z-store gets bugged and wont do CC transactions i bet that gets fixed faster than slipstream speeds.

nantha7

Server Not Responding is happening to me and my fleet members all the time every other minute to every other 5 minutes one of us is getting SNR we spend 60% of our gaming time for STO re logging in or restarting the game application. It's hard to desire to spend money in the C-store when you can't even enjoy the things you paid for already. I refuse to spend any money in the c store until this SNR problem gets fix and I'm telling everyone in my social circle to do the same. We have sent ticket after ticket email after email and it seems to only get worse. The problems we have with this game we have to find a fix ourselves but this Server Not Responding has nothing to do on the players end it has to do with the GAME. We are noticing not many people are even playing the game now. Is this the death of STO? All because the game masters refuse to fix their application performance, and all they care about is the C-store income, well consider that us players can't spend money on a game we can't stay connected to, does that tap into the lobes of the game masters? I sure hope so...*patiently waits for SNR fix

salvation4

nantha7 wrote: »

Server Not Responding is happening to me and my fleet members all the time every other minute to every other 5 minutes one of us is getting SNR we spend 60% of our gaming time for STO re logging in or restarting the game application. It's hard to desire to spend money in the C-store when you can't even enjoy the things you paid for already. I refuse to spend any money in the c store until this SNR problem gets fix and I'm telling everyone in my social circle to do the same. We have sent ticket after ticket email after email and it seems to only get worse. The problems we have with this game we have to find a fix ourselves but this Server Not Responding has nothing to do on the players end it has to do with the GAME. We are noticing not many people are even playing the game now. Is this the death of STO? All because the game masters refuse to fix their application performance, and all they care about is the C-store income, well consider that us players can't spend money on a game we can't stay connected to, does that tap into the lobes of the game masters? I sure hope so...*patiently waits for SNR fix

+1 to this..I am not investing in this for the very same reason..