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Forums > Home› Support› C-Store, ZEN, and Promotions

Anyone not getting their monthy Zen for LT or Gold members?

omegasprimeomegasprime Member Posts: 289 Arc User
in C-Store, ZEN, and Promotions
I have been monitoring the Zen and I noticed it has not changed in over a month and was wondering if anyone else had this issue. I don't remember the exact date when I purchase my LT other then it was in closed beta at the time and the website no long provide any information on my STO since PWE took over.
AKA Primus01, Lifetime member since January 16, 2010
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Windows 10 Pro
Intel Core i7-5700
RAM 32 GB
2 Titan GTX 980M GDDR5 8 GB
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Comments

  • omegasprimeomegasprime Member Posts: 289 Arc User
    I manage to figure out when my subscription started and I definitely know I did NOT get my last 500 zen stipend like I am suppose too. I had already submitted a ticket regarding the issue. Those of you that are LT or gold please monitor your ZEN to make sure you so not have the same issue.​​
    AKA Primus01, Lifetime member since January 16, 2010
    ***********************************************************
    Windows 10 Pro
    Intel Core i7-5700
    RAM 32 GB
    2 Titan GTX 980M GDDR5 8 GB
    ***********************************************************
  • omegasprimeomegasprime Member Posts: 289 Arc User
    I am very frustrated with support. They don't listen and now i am missing 2 months of Zen. Can pwlaughingtrendy or one of the forum monitors get a hold of tech support for me to get this issue resolved?​​
    AKA Primus01, Lifetime member since January 16, 2010
    ***********************************************************
    Windows 10 Pro
    Intel Core i7-5700
    RAM 32 GB
    2 Titan GTX 980M GDDR5 8 GB
    ***********************************************************
  • discordwhoovediscordwhoove Member Posts: 38 Arc User
    edited July 2015
    I will keep a eye out on my zen. i should get mine in a week or so.
    Confirmed. (I have lifetime :/)
    Post edited by discordwhoove on
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  • raxicoricoraxicorico Member Posts: 58 Arc User
    Just confirmed. I recently switched from monthly sub which I have had for ages to lifetime with the recent sale. My monthly stipend was due on the 16th of July...it didn't come through :(
  • angarus1angarus1 Member Posts: 684 Arc User
    It's been off and on for me as well for about 6 months now.
  • eiledoneiledon Member Posts: 595 Arc User
    I previously had concerns about wether i was getting my stipend so wrote to support asking when my actual stipend day was and they wrote me back with the dates, and sure enough my stipend does appear on those days (just seemed like a long time coming some months i guess)

    You can use the Manage Subscriptions link from https://www.arcgames.com/en/my/account and calculate days backwards but if you let your sub lapse for any period ( which I did on STO for a while) or changed sub type - while the days subbed is correct, the elapsed time since subbing might not be.     ​​
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  • greycobaltgreycobalt Member Posts: 18 Arc User
    Should I e-mail support? I'm guessing we don't submit a ticket in game. I've been a lifetime member since before launch, but the past year+ my stipend has been acting up something awful. Is it still 500 a month? If so, I'm missing upwards of 5,000 Zen, MINIMUM. I really hope they have a way of checking on that, and that they don't just withhold it from players who don't log in for a while. :-/
  • cuzecozecuzecoze Member Posts: 46 Arc User
    I sent a ticket. Have any of you had any luck with responses to this issue?
  • bobsled624bobsled624 Member Posts: 267 Bug Hunter
    Got mine no issue, and do every month

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  • cuzecozecuzecoze Member Posts: 46 Arc User
    Wow. I just got a reply to my ticket. They're trying to say that my Lifetime Subscription was "an error" and that the transaction never completed. That's interesting considering they charged my credit card and took my money...

    Waiting to see what they say next...
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