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Holodeck Disconnect Issues [Resolved]

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  • edited November 2014
    This content has been removed.
  • royalsovereignroyalsovereign Member Posts: 1,344 Arc User
    edited November 2014
    I hadn't experienced these disconnects at all. This morning it happened twice. Perhaps not so much fixed as ... not fixed.
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  • starksto#1067 starksto Member Posts: 189 Arc User
    edited November 2014
    I am getting this message"

    "Unable to establish connection to the Patch Server."
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  • mecteshmectesh Member Posts: 137 Arc User
    edited November 2014
    Adding to the list; can't get past "Trying to update the launcher."
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  • edited November 2014
    This content has been removed.
  • nishkacmnishkacm Member Posts: 133 Arc User
    edited November 2014
    I have the same problems as above, I can't connect to the patch server and it doesn't even load the launcher.

    Trying to start up the client directly also doesn't work. Even the sto website had some difficulties at first, but typing in the direct address did allow me to connect.
  • salazarrazesalazarraze Member Posts: 3,794 Arc User
    edited November 2014
    "Unable to establish connection to Patch Server. Please check your Internet connection. If problems persist, please contact Technical Support."

    Well let's see, I'm here online on the forum so it's not my internet connection. I'm able to stream video from numerous services so my bandwidth is good. I know that this isn't Blizzard/WoW and that you guys have much more limited resources. Please get the game back up an running.
    When you see "TRIBBLE" in my posts, it's because I manually typed "TRIBBLE" and censored myself.
  • xoelloexoelloe Member Posts: 68 Arc User
    edited November 2014
    starkclan wrote: »
    I am getting this message"

    "Unable to establish connection to the Patch Server."

    same here


    it's getting terriibly annoying. WTF am I paying for on a monthly basis? I was tempted by the lifetime sub, but gave up on it. Have 2 characters losing out on the mirror event because of the frigging server problems. I am fed up ....
  • thelunarboythelunarboy Member Posts: 412 Arc User
    edited November 2014
    Yep I get "Trying to update launcher" followed by... unable to connect to patch server. Someone has damaged the timeline and stopped STO from ever existing?
  • skymagus00skymagus00 Member Posts: 140 Arc User
    edited November 2014
    Yep I get "Trying to update launcher" followed by... unable to connect to patch server. Someone has damaged the timeline and stopped STO from ever existing?

    Three words: Neverwinter module launch.

    So... less temporal, more magic. :D
  • nishkacmnishkacm Member Posts: 133 Arc User
    edited November 2014
    Guys, I managed to load the launcher. Apparently my virus scanner had to update and it needed to reboot. It wasn't letting me load the launcher until then.

    I'm using Norman Antivirus. You might wanna check your own virus scanner as well.
  • vaitanisvaitanis Member Posts: 5 Arc User
    edited November 2014
    After having my computer down for a week I've been on a really tight schedule to get these MI events done before it finishes, now it can't find the patch server. It's not major in the grand scheme of things, but when you've sat through hours of utter boredom to get something done it's a bit annoying to get knackered at the last minute by something so random.
  • diabolical91diabolical91 Member Posts: 194 Arc User
    edited November 2014
    interesting I was having the problem but now i'm in :cool:
  • jon1764jon1764 Member Posts: 81 Arc User
    edited November 2014
    Make sure safeties are enabled
  • thelatathelata Member Posts: 124 Arc User
    edited November 2014
    im going to miss the event reward by one day if this server thing doesnt get sorted,they need to extend the event date:(
  • edited November 2014
    This content has been removed.
  • fhbradleyfhbradley Member Posts: 53 Arc User
    edited November 2014
    STO and me:

    It's been a hard day's night
    And I've been working like a dog
    It's been a hard day's night
    I should be sleeping like a log

    But when I get home to you
    I find the things that you do
    Will make me feel all right

    You know I work all day
    To get you money to buy you things
    And it's worth it just to hear you say
    You're gonna give me everything

    But now my launcher can't connect to the patch server :(
  • docdutchdocdutch Member Posts: 6 Arc User
    edited November 2014
    would have been so nice to know what has gone wrong and also what they are "trying" to do to fix it.

    you would really have thought with the amount of money they are making from this game that they can feed the hamsters running the server.
  • giannicampanellagiannicampanella Member Posts: 424 Arc User
    edited November 2014
    Cryptic's servers are "overworked, underpowered...always on the verge of flying apart at the seams", according to Jean-Luc Picard.
    Greenbird
  • docdutchdocdutch Member Posts: 6 Arc User
    edited November 2014
    they are probably still using some old p3 servers then....
  • duncanidaho11duncanidaho11 Member Posts: 7,980 Arc User
    edited November 2014
    docdutch wrote: »
    would have been so nice to know what has gone wrong and also what they are "trying" to do to fix it.

    you would really have thought with the amount of money they are making from this game that they can feed the hamsters running the server.

    Well it may not have cost much to feed those little guys back in the day but with today's internet speeds hamsters are insuficient to run a modern server. Companies have been using server capybara for some time now and not only do they eat a ton more but they also have to send out to South America when one of them goes down.

    Edit: Also, what's up with the [Resolved] label? For me it takes at least 3 tries just to bring up the launcher and the app breaks down at the Cryptic logo.

    Edit 2: Now I can't even start the launcher...

    Edit 3:
    C:\Users\>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    5 28 ms 30 ms 36 ms 12.249.49.9
    6 45 ms 39 ms 39 ms cr2.sl9mo.ip.att.net [12.122.112.74]
    7 38 ms 39 ms 39 ms cr2.cgcil.ip.att.net [12.122.2.21]
    8 46 ms 53 ms 45 ms gar13.cgcil.ip.att.net [12.122.132.121]
    9 36 ms 41 ms 40 ms be2000.ccr21.ord03.atlas.cogentco.com [154.54.12
    .85]
    10 41 ms 39 ms 39 ms be2005.ccr41.ord01.atlas.cogentco.com [66.28.4.7
    3]
    11 60 ms 58 ms 59 ms be2137.ccr21.bos01.atlas.cogentco.com [154.54.43
    .194]
    12 276 ms 229 ms 243 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
    134]
    13 68 ms 71 ms 71 ms 38.111.40.114
    14 57 ms 71 ms 66 ms patchserver2.crypticstudios.com [208.95.185.41]
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  • damzelltrilldamzelltrill Member Posts: 443 Arc User
    edited November 2014
    This isn't just an STO issue, Neverwinter was having the same issues as well.
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  • khamseenairkhamseenair Member Posts: 2,640 Bug Hunter
    edited November 2014
    Once again they acknowledge the issue via social media but fail to make any announcement on the forums...

    https://twitter.com/trekonlinegame/status/534796376345825280
    Join date is wrong, I've actually been around since STO Beta.
    True alters don't have a "main". Account wide unlocks for all unique event rewards!!
  • duncanidaho11duncanidaho11 Member Posts: 7,980 Arc User
    edited November 2014
    Once again they acknowledge the issue via social media but fail to make any announcement on the forums...

    https://twitter.com/trekonlinegame/status/534796376345825280

    ...You are posting this in the officially designated "connection issue" thread.

    Edit: so what that it was created 10 days ago? Standing order. :P
    Bipedal mammal and senior Foundry author.
    Notable missions: Apex [AEI], Gemini [SSF], Trident [AEI], Evolution's Smile [SSF], Transcendence
    Looking for something new to play? I've started building Foundry missions again in visual novel form!
  • khamseenairkhamseenair Member Posts: 2,640 Bug Hunter
    edited November 2014
    ...You are posting this in the officially designated "connection issue" thread.

    Edit: so what that it was created 10 days ago? Standing order. :P

    LoL yeah, the 'official' and 'resolved' thread from last weekend. No mention on the forums from devs about the issue this week though. :P
    Join date is wrong, I've actually been around since STO Beta.
    True alters don't have a "main". Account wide unlocks for all unique event rewards!!
  • calfencalfen Member Posts: 40 Arc User
    edited November 2014
    Still not resolved (I can't even log in).
  • ajofwajofw Member Posts: 7 Arc User
    edited November 2014
    Guys/Girls at Cryptic, please do the players on all your games a favour, shut the whole damn thing down, you have a problem that is not permitting normal operation.

    Turn the games offline, and fix it, only then do you put the games back on-line. This half arsed approach is very amateurish and the kind of thing I expect from a beginner indy developer, not a supposed established gaming company.
  • hugin1205hugin1205 Member Posts: 489 Arc User
    edited November 2014
    http://img.chogger.com/c/anzO7/main.png

    more than 2 hours - and still no "we're on it" on facebook...
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  • jack24bau3rjack24bau3r Member Posts: 451 Arc User
    edited November 2014
    still broke pls fix
  • oceansongoceansong Member Posts: 96 Arc User
    edited November 2014
    still can't connect, been trying for 3 hours now, how about fixing any of the thousand bugs and problems the game has rather than adding content?
    nobody sane will spend money on a game they can't play, add that to your business model!
This discussion has been closed.