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Assistance needed to track down loadout issues

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  • ffttfftt Member Posts: 715 Arc User
    edited October 2014
    makeflux wrote: »
    From what I've found during the Delta Rising database update the loudouts of some users were corrupted. Either they are locked to some previous layout which can't be modified, have some kind weird layout that you've never used before, or just empty.

    This also happens to people that have not used the loadouts at all, but has still corrupted there default loadout.

    Please try this temp workaround and let me know if it works. It's worked for my fleet mates and others so far.

    Step 1 - Re-setup ship the way you want, trays, boffs, etc.(Make sure to set your auto-fire prior to saving)

    Step 2 - Make sure your trays are "unlocked"

    Step 3 - Rename both/all loadout's to "Temp 1" "Temp 2" etc

    Step 4 - Save your new setup to both/all loadout's named "Temp 1" "Temp 2" etc

    Step 5 - Switch your ship and Test

    Step 6 - If successful rename and setup accordingly.
    Here are a couple pics
    http://chaoflux.com/14G/Rename.jpg
    http://chaoflux.com/14G/Save.jpg
    Have done so for Tier-5 existing, Tier-5U and Tier-6 ships. Now all working correctly.

    Let me know if successful.

    -Make

    Thanx Make! :) That did the trick. Get more support from players then Cryptic.
  • echattyechatty Member Posts: 5,916 Arc User
    edited October 2014
    echatty wrote: »
    Okay, I didn't have to rename anything to fix my tray problem, but this is what I did.

    1: Unequip your BOFF slots.
    2: Empty your tray of EVERYTHING
    3: Save the empty configuration to a loadout. (I only have one, so I saved to that.)
    4: Put BOFFs back. Empty out anything it puts in your tray (That way you don't have to worry about what's there and what isn't)
    5: Bring up the window that shows all the stuff you're supposed to have and manually drag everything you need to your tray and arrange how you like.
    6: Save again over empty loadout.
    7: Switch to another ship and fly to any starbase with a ship selector
    8: Select the ship again and beam up.

    This fixed all three of my toons who were having tray problems.

    Edit: I say go to a ship selector because my problem was beaming off would scramble my tray. This gave me a chance to test the fix.

    Quoting this post I posted back on page 8. This is what I did with three of my toons and it worked with all three of them. I also did it with my grandson's toon and it worked. So if one thing don't work, try this too. It's similar, I just did not rename any loadouts and only used the one I was forced to use since I didn't use any loadouts until my trays started messing up.

    Also, as I suspected, you don't have to empty your tray after reslotting your BOFFs. I just did so I would have a clean tray to work with.
    Now a LTS and loving it.
    Just because you spend money on this game, it does not entitle you to be a jerk if things don't go your way.
    I have come to the conclusion that I have a memory like Etch-A-Sketch. I shake my head and forget everything. :D
  • coolheadalcoolheadal Member Posts: 1,253 Arc User
    edited October 2014
    echatty wrote: »
    Quoting this post I posted back on page 8. This is what I did with three of my toons and it worked with all three of them. I also did it with my grandson's toon and it worked. So if one thing don't work, try this too. It's similar, I just did not rename any loadouts and only used the one I was forced to use since I didn't use any loadouts until my trays started messing up.

    Also, as I suspected, you don't have to empty your tray after reslotting your BOFFs. I just did so I would have a clean tray to work with.

    All 10 slots are cleaned out, unlocked and redid everything the save a new layout. I guess the prior layouts I had saved were removed with the season 10. But that doesn't explain why all the priors were working.
    [SIGPIC][/SIGPIC]

    Time will only tell!
  • coolheadalcoolheadal Member Posts: 1,253 Arc User
    edited October 2014
    Update still skills are not being saved still I have to add a couple of items to the 6 slots I use still. They need to increase the storage space why give us 10 slots by 10 rows by 10 columns then and two large personal trays?
    [SIGPIC][/SIGPIC]

    Time will only tell!
  • virusdancervirusdancer Member Posts: 18,687 Arc User
    edited October 2014
    Geist@virusdancer

    Didn't want to quote the whole thing, but wanted to mention that I even switched ships - BOFF layout - etc, etc, etc...and it's still a case of it going back to that default mix on the bars regardless of what I've done. I even just logged in now and it did the reset without having to zone...it's just outright resetting the stuff. Meh...
  • kermanikermani Member Posts: 77 Arc User
    edited October 2014
    Just hit me again...

    Beaming up from Defera to my ship, all bars borked out in space. Doffs staying in place.

    Winston@kermani
    kermani wrote: »
    Upon zoning my bars revert to an old incomplete layout. It's a coin flip every time I zone that once I get to the new zone I have to totally re do my bars. It does not seem to matter where on the map (galaxy zone or say in a dyson sphere) I am at the time.

    I thought this was fixed a while back, no?

    Something is DR seems to have made this bug come back into the game.

    Please squash this bug.

    Winston@kermani
  • ketilsonketilson Member Posts: 18 Arc User
    edited October 2014
    I tried both of the methods proposed by makeflux and echatty, and some variations of them as well. Been working on this for two days now. Neither method have fixed my problem.

    My problem: Powers in the power's tray reset to a scrambled configuration, including doubles of some powers and critical ones missing (I.E. Unplayable), each time I beam up. My BOFFs and ships equipment stay in place, so I guess I'm lucky for that.

    Hollister@dangerace
  • meimeitoomeimeitoo Member Posts: 12,594 Arc User
    edited October 2014
    makeflux wrote: »
    From what I've found during the Delta Rising database update the loudouts of some users were corrupted. Either they are locked to some previous layout which can't be modified, have some kind weird layout that you've never used before, or just empty.

    This also happens to people that have not used the loadouts at all, but has still corrupted there default loadout.

    Please try this temp workaround and let me know if it works. It's worked for my fleet mates and others so far.

    Step 1 - Re-setup ship the way you want, trays, boffs, etc.(Make sure to set your auto-fire prior to saving)

    Step 2 - Make sure your trays are "unlocked"

    Step 3 - Rename both/all loadout's to "Temp 1" "Temp 2" etc

    Step 4 - Save your new setup to both/all loadout's named "Temp 1" "Temp 2" etc

    Step 5 - Switch your ship and Test

    Step 6 - If successful rename and setup accordingly.
    Here are a couple pics
    http://chaoflux.com/14G/Rename.jpg
    http://chaoflux.com/14G/Save.jpg
    Have done so for Tier-5 existing, Tier-5U and Tier-6 ships. Now all working correctly.

    Let me know if successful.

    -Make

    Seemed to go well, for a while. Then, sadly, my batteries started getting unslotted (or reslotted to different locations) again. :( Cautiously optimistic, though, I still think you're on to something here with the locked trays.
    3lsZz0w.jpg
  • graysockgraysock Member Posts: 172 Arc User
    edited October 2014
    meimeitoo wrote: »
    Seemed to go well, for a while. Then, sadly, my batteries started getting unslotted (or reslotted to different locations) again. :( Cautiously optimistic, though, I still think you're on to something here with the locked trays.

    Hmm I can report something similar, my olds ships work pretty much all the time, but then I got my intel eclipse upgraded some stuff, changed slot layouts and things started to disappear, even after creating a new loadout and saving repentantly.

    But when I reclaimed my ship and made a whole new setup and saved a new loadout it finally stuck.

    Reclaiming seems to fix the worse issues. Of course this is not an option for lockbox/reward ships, or new people who have only freebee ships that can't be reclaimed.
  • jakal122481jakal122481 Member Posts: 135 Arc User
    edited October 2014
    any news on a fix for this yet? id like to be able to play other ships:confused:
  • amenephisamenephis Member Posts: 0 Arc User
    edited October 2014
    According to the patch notes no, no news for a fix for at least the next week. This isn't even on the list of "known issues" in there, so it's pretty far down the priority list it seems.
  • frankdinozzofrankdinozzo Member Posts: 14 Arc User
    edited October 2014
    meimeitoo wrote: »
    Seemed to go well, for a while. Then, sadly, my batteries started getting unslotted (or reslotted to different locations) again. :( Cautiously optimistic, though, I still think you're on to something here with the locked trays.

    Well I retrained one of my boff, switched torpedo launchers adding a new one and it keeps working...
  • ketilsonketilson Member Posts: 18 Arc User
    edited October 2014
    graysock wrote: »
    Reclaiming seems to fix the worse issues.


    Does anyone know if Mastery Points are lost or retained when reclaiming a tier 6 ship?
  • quepanquepan Member Posts: 540 Arc User
    edited October 2014
    this really needs more consideration then its getting , this is a OLD BUG REBORN, its done this in the past so FIX IT like before so i can go back to at lease having the ship keep the batteries and such on my tray and kept on the ship when i log out .

    while the system really doenst work 100% at least get it to a stable point where its not removing things on its own , youve fixed it before , rather than worrying about a few "exploiters"
  • ketilsonketilson Member Posts: 18 Arc User
    edited October 2014
    It worked!

    I had a Guardian Cruiser that scrambled the powers tray every time I beamed up. I followed Graysock's advice and deleted my ship and then reclaimed it. Everything seems to be working fine now.

    Also, I learned that deleting a ship and reclaiming it does not reset the Mastery Points associated with that ship type. I took a chance on that one, since no one seemed to know!

    Remember kids, this fix only works on a ship that is permanently accessible to your account, like the kind that you buy from the C-Store. So don't delete any ships unless you know that you can reclaim them from the requisitions NPC.
  • pwstolemynamepwstolemyname Member Posts: 1,417 Arc User
    edited October 2014
    ketilson wrote: »
    It worked!

    I had a Guardian Cruiser that scrambled the powers tray every time I beamed up. I followed Graysock's advice and deleted my ship and then reclaimed it. Everything seems to be working fine now.

    Also, I learned that deleting a ship and reclaiming it does not reset the Mastery Points associated with that ship type. I took a chance on that one, since no one seemed to know!

    Remember kids, this fix only works on a ship that is permanently accessible to your account, like the kind that you buy from the C-Store. So don't delete any ships unless you know that you can reclaim them from the requisitions NPC.

    Its not reliable. I discharged all my ships and boffs on tribble to see if it would resolve my loadout issues and it did not.

    Like everything else with our loadout issues its quite random. We all seem to be effected differently.
  • eduayreseduayres Member Posts: 27 Arc User
    edited October 2014
    Character: Edward Ayres@duzao7667
    Ship: U.S.S. Saxon (This ship has no saved loadouts.)
    Ability: Refracting Tetryion Cascade
    Problem: Unslots when beaming from ground to space

    To reproduce the bug, follow the steps below.

    1. Start in the Sol System.
    2. Press P to open the powers list.
    3. Scroll down until you see "Refracting Tetryion Cascade".
    4. Drag the weapons battery icon from the powers list into the power tray.
    5. Beam down to Starfleet Academy.
    6. Beam back up to the Sol System.
    7. Notice that the Refracting Tetryion Cascade icon is no longer in the tray.

    The entire powers tray does not save... it saves, well, nothing... i've ever need to rearrange everything everytime. And its on all my chars D'Tav, Edward Ayres and Tal'Shiav

    Also in this handle(or account) I can't sell anything on exchange, and i lost FIVE (zen)bought masterkeys in a mail system issue that affect my entire account/handle... i cant receiver nor send messages, the messages goes to nowhere.
  • thevipersfangthevipersfang Member Posts: 3 Arc User
    edited October 2014
    Character TheBlackKnight@thevipersfang (Fed)
    Ships ALL except the Chimera.
    Issue: Any ability relating to consoles/sets/batteries/pets/etc being unslotted.

    EDIT - I have to resize my inventory and bank every time I log in as well which is annoying.


    I have 20+ ships. All Cstore/Tier5/Fleet except for the 2 Risian event ships and the DSD event ship. ALL except ONE of them get their skills trays reset whenever I log in/out, warp in/out, beam up/down. Character class skills and non-combat pets are arranged in my skills tray in a manner I used well BEFORE the ability to save loadouts was implemented into the game. Any skill relating to a specific ship/console/set ability will NOT be slotted, neither will any batteries. The only ship that seems to keep its loadout consistently is the LTS Chimera Destroyer. Location does not matter, it happens every where. Loadouts will NOT save and no temp fix has worked.

    This is, in my opinion, a game breaking bug that seriously needs to be resolved. The skills tray is the corner stone of any MMORPG and therefore should always be a priority.
  • jakal122481jakal122481 Member Posts: 135 Arc User
    edited October 2014
    sorry to say but none of the player suggested fixes work so basically im stuck with 1 ship
  • hatchetl4dhatchetl4d Member Posts: 130 Arc User
    edited October 2014
    Fix this please. Tray is not saving anything at all and loads with the last default. hatchet@hatchetl4d
    [SIGPIC][/SIGPIC]
  • vosorosvosoros Member Posts: 343 Arc User
    edited October 2014
    Sadly my federation science guy (Garner@Vosoros) is suffering with his ground loadout now. All I did was switch a torpedo launcher and beam array equipment position on my aft weapons section.

    :eek:

    Argle-gargle-fargle....the tribbles are clearly into the ships wiring.

    :mad:

    Seriously though, until this issue is resolved I shall do nothing more than some "daily maintenance" with this character; Starfleet academy and aiding the deferi dallies for dilithium, one or two fleet mark space missions to get fleet credit for new stuff, and duty officer assignments and research whilst I'm on to help out in those respects.

    :(

    I'd love to do more Cryptic, but this bug ain't fun to play missions/episodes with IMHO...
  • d0vahki11nd0vahki11n Member Posts: 26 Arc User
    edited October 2014
    Dovahkiin@D0vahki11n
    U.S.S. Dragonborn [T5-U] Dyson Recon Destroyer
    No Loadouts

    1 Start in any space map
    2 Set tray skills
    3 Beam to any ground map
    4 Return to space map
    5 Tray has reset itself to half empty

    Active Doffs and Ground skill tray unaffected.

    UPDATE: The "Loadout Method" seems to have fixed this for me.
    2015_10_17_181_01bcccf5619c5811eb14_1.jpg
  • flashtu1980flashtu1980 Member Posts: 11 Arc User
    edited October 2014
    flashtu@flashtu
    But its with all Charakters on my Account because i switched all to the
    Delta pack T6 Ships but every Ship i got befor is affected too!

    With and without Loadouts!

    1 Start in any space map
    2 Set tray skills
    3 Beam to any ground map
    4 Return to space map
    5 Tray has reset itself to half empty

    Active Doffs and Ground skill tray unaffected.

    I am a lifetime Member and buy a HUGE ammount of ZEN during my Playtime
    But now you gived me a alpha status Game wich destroys more than it give
    i´am really mad about this!!
  • echattyechatty Member Posts: 5,916 Arc User
    edited October 2014
    I notice whenever I change something on any of my toons relating to ship stuff that I get the tray problem again. Like it doesn't want to save the new loadout after beaming out. So I have to do the fix every time I want to change something. Annoying, but if it works, that's what I'll do till they squash the bug.
    Now a LTS and loving it.
    Just because you spend money on this game, it does not entitle you to be a jerk if things don't go your way.
    I have come to the conclusion that I have a memory like Etch-A-Sketch. I shake my head and forget everything. :D
  • gorndolfgorndolf Member Posts: 7 Arc User
    edited October 2014
    first I must point out that I used a work around that was posted on the reddit forums so I am down to a sometimes/not as bad occurance however it was almost every time I zoned it didn't matter from where or to where.

    Rosache@gorndolf

    Ship= Fleet Avenger or Eclipse didn't matter

    2 loadouts per ship for different wep types

    Doffs/Boffs uneffected

    Hot Bars 1-3 and 7-10 (only bars with abilities) Were being emptied and or rearranged (usually Half of the abilities would be removed and the rest rearranged)

    Gear once in a while would be removed from ship or show it was still on another ship after switching ship or loading a loadout.

    To Fix it I force verified files, took all gear off ships, saved to both loadouts, re-setup ships and saved to both loadouts and now usually it is just my full impulse on #3 that is replaced except the ocassional BOFF (random) abilities that don't load onto hot bars.

    Also I have had to repeat the work around anytime I upgrade something or retrain an officer or change gear.

    Hope this helps.
  • bluejaye1bluejaye1 Member Posts: 77 Arc User
    edited October 2014
    I see this isn't even listed as a known issue in today's release notes.

    Can we please get some movement on this?

    Can I assume that we now have at least another week with this problem, a problem from the past that was previously fixed.
    Star Trek Offline is currently online. We apologise for the convenience and are working to remedy the situation.
  • keladorkelador Member Posts: 318 Arc User
    edited October 2014
    kela'ranth@Pilks

    When ever I switch from ground to space my tray loadout resets to half empty....
  • captmasoncaptmason Member Posts: 42 Arc User
    edited October 2014
    I had been experiencing this issue on Mason@captmason. All of my Boff and ship equipment skills would be removed from my power tray upon ANY map transfer or starship switch.

    I was able to get it to stop most of the time after:
    1. Removing and Reequipping all of my ships gear and boffs.
    2. Setting all of my trays
    3. Saving over one of my loadouts
    4. Changing one piece of gear on my ship
    5. Saving over another loadout
    6. and then changing back to my main one

    After doing the above I rarely experience the issue anymore.
    Executive Officer of the 1279th Imperial Assault Command
    Fleet Admiral Mason
  • captainkoltarcaptainkoltar Member Posts: 938 Arc User
    edited October 2014
    Another one for you

    koltar@captainkoltar

    My Long Range Science Retrofit, the USS Navras has a loadout called Navras-S.

    Every time I beam to ground and then back to space, the loadout changes into a nonsense one that I never created, with all the powers apart from the Tactical officer powers in the wrong place. It consistently reverts to the same arrangement when I beam down from space and then back up to space.

    -K
  • lostusthornlostusthorn Member Posts: 844
    edited October 2014
    Seven@idali

    My ground tray is switching powers around, as far as i noticed every time i zone into the Bug Hunt Elite map.

    In space zoning into maps like crystalline entity i lose my sci team power from the tray every time.
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