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[Season 8] Holodeck crashes on startup (Latest update: Pg. 319, post #3190)

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  • lincolninspacelincolninspace Member Posts: 1,843 Arc User
    edited November 2013
    A TIME TO SEARCH: ENTER MY FOUNDRY MISSION at the RISA SYSTEM
    Parallels: my second mission for Fed aligned Romulans.
  • matthewlsmithmatthewlsmith Member Posts: 0 Arc User
    edited November 2013
    signed in, crypt load screen, legacy load screen, relaod materials banner, re-logon, holodeck loads and
    first characters come up then crash

    id#26340348
  • captinwh0captinwh0 Member Posts: 783 Arc User
    edited November 2013
    aletodis wrote: »
    Dr. Alan Grant: Well, on the trailer, they used frog DNA to fill in the dinosaurs gene sequence gaps. They mutated the dinosaur genetic code and blended it with that of a frog's. Now, some updates for the game sometimes came with problems, and it's a bad idea put it on holodeck before testing or make corrections. Malcolm was right.

    Dr. Ian Malcolm: You've heard of chaos theory? Taking dinosaurs off Jurassic island is the worst idea in the long, sad history of bad ideas. And i can't be there when you learn that, because my game crashes.
    Genetic power is the most awesome force the planet's ever seen, but you wield it on this faster-carelessly update like a kid that's found his dad's gun.

    (somebody remember this movie quotes?)

    you want to know something really creepy. there is an element of truth in this, they are already cloning extinct species and as of this year they are using frog DNA!

    and what's worse (for all you batman and DC fans out there) its called the

    LAZARUS PROJECT!!!!





    .
    .
    apparently its been going on since 2003

    http://ngm.nationalgeographic.com/2013/04/125-species-revival/zimmer-text
    nerf.jpg]
  • theraven2378theraven2378 Member Posts: 6,016 Arc User
    edited November 2013
    Day 4 now, still not able to log on :(
    NMXb2ph.png
      "The meaning of victory is not to merely defeat your enemy but to destroy him, to completely eradicate him from living memory, to leave no remnant of his endeavours, to crush utterly his achievement and remove from all record his every trace of existence. From that defeat no enemy can ever recover. That is the meaning of victory."
      -Lord Commander Solar Macharius
    • zer0tran1zer0tran1 Member Posts: 9 Arc User
      edited November 2013
      raventomoe wrote: »
      Don't bet on them being at home. Programmers HATE having a bug in something and can be pretty OC about finding the why. (So they are possibly working at least Saturday to find a solution.)

      That said, can someone figure out what is the fault in common? Maybe if we spend sometime on the weekend helping out, we can get the team closer to a solution.

      Damn it, raven, I'm a Doctor, not a Programmer!

      j/k xD But I agree, how can we go about helping these guys? I know I can't speak for everyone but I'm sure that pretty much everyone on this thread would agree to help out if asked to do something to help the situation. If the guys need me to keep crashing every 2 minutes or learn how to make a .dmp file (I think the crash report handles that though) and read it, I'd be happy to volunteer. I'd even feed and water the Hamsters that run the servers, though I hear they've upgraded to Guinea Pigs xD

      Let's squish these bugs together, people! Or at least not berate these poor guys until after they fix it ^^
    • captinwh0captinwh0 Member Posts: 783 Arc User
      edited November 2013
      zer0tran1 wrote: »
      Damn it, raven, I'm a Doctor, not a Programmer!

      j/k xD But I agree, how can we go about helping these guys? I know I can't speak for everyone but I'm sure that pretty much everyone on this thread would agree to help out if asked to do something to help the situation. If the guys need me to keep crashing every 2 minutes or learn how to make a .dmp file (I think the crash report handles that though) and read it, I'd be happy to volunteer. I'd even feed and water the Hamsters that run the servers, though I hear they've upgraded to Guinea Pigs xD

      Let's squish these bugs together, people! Or at least not berate these poor guys until after they fix it ^^

      +1.............

      (future refarance the full stops are to fill the gap for the "minimum requirement of 10 letters)
      nerf.jpg]
    • raventomoeraventomoe Member Posts: 723 Arc User
      edited November 2013
      zer0tran1 wrote: »
      Damn it, raven, I'm a Doctor, not a Programmer!

      j/k xD But I agree, how can we go about helping these guys? I know I can't speak for everyone but I'm sure that pretty much everyone on this thread would agree to help out if asked to do something to help the situation. If the guys need me to keep crashing every 2 minutes or learn how to make a .dmp file (I think the crash report handles that though) and read it, I'd be happy to volunteer. I'd even feed and water the Hamsters that run the servers, though I hear they've upgraded to Guinea Pigs xD

      Let's squish these bugs together, people! Or at least not berate these poor guys until after they fix it ^^

      First, the servers here at the Holodeck have always run on Tribbles. Never anything else. Hamsters run the Gravity servers at Ragnarok Online. The Guinea Pigs handle Turbine. Rats and Mice for Blizzard.

      Second, anything has to be better than nothing right? O_o I've got 2300 Zen and I want a new Fed character to play!
      "The Multiverse, the ultimate frontier..."
      Thus begins...Lyrical Trek
    • theraven2378theraven2378 Member Posts: 6,016 Arc User
      edited November 2013
      What I'm going to suggest might be a bit inconvenient for players who have got on.

      This is an idea on crushing these bugs and errors could be squashed

      Close the server, we'd understand if you did Cryptic but the bugs need squashing, zero server strain means the programmers have free reign to swat them.

      Cryptic need to do a Sony, I'll elaborate on that

      When Sony got TRIBBLE they brought down the entire Playstation network and compensated the players when the network came back online, a happy customer is a loyal customer.

      If only Cryptic went along the same lines as Sony, they would keep that customer base happy.

      We've all lost lobi and possibly the tribble as well, Gold players and life timers pay for this game monthly and they are not too happy about it.

      I'm only a silver F2P but I've put money into this game with purchases and I enjoy this game immensely, it's sad to see how much the errors and bugs have broken it.

      Cryptic please kill these bugs so we can all get back online.
      NMXb2ph.png
        "The meaning of victory is not to merely defeat your enemy but to destroy him, to completely eradicate him from living memory, to leave no remnant of his endeavours, to crush utterly his achievement and remove from all record his every trace of existence. From that defeat no enemy can ever recover. That is the meaning of victory."
        -Lord Commander Solar Macharius
      • mathewprime1mathewprime1 Member Posts: 103 Arc User
        edited November 2013
        Hi Captains,

        I don't have any updates to provide at this time -- wanted to let you know before I head out for the weekend. I will be watching email, and if there is an update that arises that I can provide, I'll post here.

        Cheers,

        Brandon =/\=
        Thanks for keeping us in the loop. have a great weekend Brandon.
        Fleet Admiral Mathew Prime.
      • turbomagnusturbomagnus Member Posts: 3,479 Arc User
        edited November 2013
        At this point I'd even be willing to spell the tribbles (Hamsters, whatever...) for a while and run the wheel myself if it would get me back in the game...
        "If you can't take a little bloody nose, maybe you ought to go back home and crawl under your bed. It's not safe out here. It's wondrous, with treasures to satiate desires both subtle and gross; but it's not for the timid." -- Q, TNG: "Q-Who?"
        ^Words that every player should keep in mind, especially whenever there's a problem with the game...
      • halfpint71kyhalfpint71ky Member Posts: 127 Arc User
        edited November 2013
        At this point I'd even be willing to spell the tribbles (Hamsters, whatever...) for a while and run the wheel myself if it would get me back in the game...

        I'll take second shift....
        Proud Member of the Order of persistence, Chief of Investigations"Persistent Officer"since 11/12/13...:P 600 strong and growing...all phages, vidians, other outcasts welcome, note: all new members BYOC (bring your own chair) please and thank you! Five time winner in 1st and 2nd annual last 500 tied for top 2000 @halfpint71ky
      • raventomoeraventomoe Member Posts: 723 Arc User
        edited November 2013
        I'll take second shift....

        I call Third shift!

        ...or I call shotgun.
        "The Multiverse, the ultimate frontier..."
        Thus begins...Lyrical Trek
      • kemchakemcha Member Posts: 343 Arc User
        edited November 2013
        Well, I can confirm that I can get the client to load with "safe mode" but that the client keeps crashing with when "safe mode" is disabled.
        possibilities are a thing of hope, sometimes it drives us toward something better
      • raventomoeraventomoe Member Posts: 723 Arc User
        edited November 2013
        kemcha wrote: »
        Well, I can confirm that I can get the client to load with "safe mode" but that the client keeps crashing with when "safe mode" is disabled.

        Didn't work for me. I tried Safe Mode.
        "The Multiverse, the ultimate frontier..."
        Thus begins...Lyrical Trek
      • kemchakemcha Member Posts: 343 Arc User
        edited November 2013
        Cryptic knew about these client glitches back when they were beta testing S8. So just why would they apply this to the Holodeck server if they knew there were problems with it?
        possibilities are a thing of hope, sometimes it drives us toward something better
      • raventomoeraventomoe Member Posts: 723 Arc User
        edited November 2013
        kemcha wrote: »
        Cryptic knew about these client glitches back when they were beta testing S8. So just why would they apply this to the Holodeck server if they knew there were problems with it?

        They are probably having a hard time replicating it in their systems. Just look at the number of ticket numbers shows how complicated it is.
        "The Multiverse, the ultimate frontier..."
        Thus begins...Lyrical Trek
      • everton2003everton2003 Member Posts: 28 Arc User
        edited November 2013
        Having crashing problems while loading Holodeck. Previously had problems on Tribble (but no problems on Hololdeck, prior to Season 8 rollout). So, whatever the issue is seems to have to do with some changes made on Tribble beta test, and that got rolled out to Holodeck.

        Trying some troubleshooting steps.

        Let's start with basics, though.

        HP Pavilion PW526AA-ABA a1007w

        AMD Athlon64 3200+ (2.21GHz) w/1GB RAM.
        XP Pro SP3 (32-bit?). Currently running some windows updates.
        DirectX 9.0c (4.09.000.0904)
        ATI Radeon HD 3450 (512MB) AGP. Some of the details in DirectX or Catalyst Control Center appear to indicate it's a VisionTek. (Driver packaging 8.723-1004069-099558E-VisionTek).
        HP vs15 flat panel.

        Have tried "force verify." No joy.

        Tried deleting PIGGs & HOGGs & horses. (oh myyyy!) And making STO re-patch 12GB, with no joy.

        Now a friend is remote assisting me.

        We copied the old .log files, and re-nameed them so they'd get recreated the next time there was a crash. Strangely, only 2 out of the 4 got recreated. Debug.log & Clientservercomm.log. But Crash.log & error.log were NOT recreated durign the crash. Is that normal? Seems odd, given, y'know, the "crash," that crash.log wouldn't be recreated.

        clinetservercomm.log:
        "131116 05:01:14 14 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.186.12:7001"

        debug.log:
        [1115/215809:WARNING:dns_config_service_win.cc(520)] Failed to read DnsHosts.
        [1115/215840:INFO:CONSOLE(0)] "Select shard: 0," source: http://launcher.startrekonline.com/static/all/js/api.js(96)


        Not sure whether those are specific to the CRASH, or just generic errors?

        As to the crash itself, launcher works fine. It updates. I close it, re-open it. Launcher patch seemed to take. Patched client. Clicked engage. It gets through the loading screen with the Legacy of Romulus logo, then right before the character selection screen would come up, it crashes to desktop with no error message, just a box asking what happened. That's what I'D LIKE TO KNOW! ;)

        Any thoughts?
      • everton2003everton2003 Member Posts: 28 Arc User
        edited November 2013
        From the old crash.log (not recreated upon the current crop of crashes today after renaming the old file):

        131106 23:02:20 62 Client[0 [NOENT]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
        131107 01:35:20 22 Client[0 [NOENT]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
        131107 05:12:51 18 Client[0 P[2819331@4969180 Douglas Everton@everton2003]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
        131107 06:40:56 89 Client[0 P[2819331@4969180 Douglas Everton@everton2003]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
        131107 11:24:18 54 Client[0 [NOENT]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
        131107 22:15:01 88 Client[0 P[2982071@4969180 Arwen Liadrin@everton2003]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
        131108 04:23:56 149 Client[0 P[2982071@4969180 Arwen Liadrin@everton2003]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
        131109 01:55:13 47 Client[0 P[4401876@4969180 James Redding@everton2003]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
        131109 04:08:03 24 Client[0 P[4401876@4969180 James Redding@everton2003]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
        131109 06:16:14 18 Client[0 P[4401876@4969180 James Redding@everton2003]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
        131109 11:50:28 74 Client[0 P[4401876@4969180 James Redding@everton2003]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
        131109 22:19:02 15 Client[0 [NOENT]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
        131110 04:27:13 48 Client[0 P[4401876@4969180 James Redding@everton2003]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
        131110 10:20:37 33 Client[0 P[4401876@4969180 James Redding@everton2003]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
        131110 22:43:53 33 Client[0 P[2982071@4969180 Arwen Liadrin@everton2003]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
        131111 04:07:06 93 Client[0 P[2982071@4969180 Arwen Liadrin@everton2003]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
        131111 11:02:49 64 Client[0 P[2819331@4969180 Douglas Everton@everton2003]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
        131112 00:08:16 69 Client[0 P[2819331@4969180 Douglas Everton@everton2003]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
        131113 23:50:48 14 Client[0 [NOENT]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()

        Not sure whether those are related to this issue. Perhaps? Or somethign else?

        In the old clientservercomm.log, there's a lot of this kind of stuff:

        131111 23:59:24 61 Client[0 [NOENT]]: GameServer link connected (208.95.186.43:7266).
        131112 00:04:49 62 Client[0 [NOENT]]: GameServer link being forcibly disconnected by client (208.95.186.43:7266): Entered gclLogin
        131112 00:04:49 63 Client[0 [NOENT]]: GameServer link disconnected (208.95.186.43:7266). Reason: Entered gclLogin(997:Unknown socket error) (socket error 997: Unknown socket error)
        131112 00:04:50 64 Client[0 [NOENT]]: ChatRelay link disconnected (208.95.186.12:7403). Reason: socket was shutdown(10054:Connection reset by remote host) (socket error 10054: Connection reset by remote host)
        131112 00:04:53 65 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.186.12:7422
        131112 00:05:43 66 Client[0 [NOENT]]: LoginServer link disconnected (208.95.186.12:7422). Reason: socket was shutdown(0:No error) (socket error 0: No error)
        131112 00:05:43 67 Client[0 [NOENT]]: GameServer link attempting connect (208.95.186.45:7219).
        131112 00:05:44 68 Client[0 [NOENT]]: GameServer link connected (208.95.186.45:7219).
        131112 22:29:19 14 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.186.11:7422
        131112 22:29:19 15 Client[0 [NOENT]]: LoginServer link disconnected (208.95.186.11:7422). Reason: gclLoginFail(0:No error) (socket error 0: No error)
        131112 22:31:19 14 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.186.11:7422
        131112 22:32:56 14 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.186.13:7422
        131112 22:51:12 14 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.186.12:7001
        131113 01:33:12 14 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.186.12:7001
        131113 02:03:04 14 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.186.13:7001
        131113 05:20:14 14 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.186.12:7422
        131113 12:29:04 14 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.186.13:7001
        131113 12:29:05 15 Client[0 [NOENT]]: LoginServer link disconnected (208.95.186.13:7001). Reason: gclLoginFail(0:No error) (socket error 0: No error)
        131113 12:47:29 14 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.186.11:7422
        131113 23:54:16 14 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.184.129:7001
        131114 02:54:44 14 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.186.13:7001
        131114 08:11:00 14 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.186.11:7422
        131114 19:09:12 14 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.186.12:7422
        131115 09:42:57 14 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.186.32:7422
        131115 16:21:59 14 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.186.11:7422
        131115 16:22:00 15 Client[0 [NOENT]]: LoginServer link disconnected (208.95.186.11:7422). Reason: gclLoginFail(0:No error) (socket error 0: No error)

        Don't know if that's germane or not. May or may not indicate a connectivity issue?

        Are others getting these same kinds of error messages in their logs...?
      • kemchakemcha Member Posts: 343 Arc User
        edited November 2013
        Cryptic really needs to get on the ball and fix this problem. It's not looking all that great.
        possibilities are a thing of hope, sometimes it drives us toward something better
      • finaltom5finaltom5 Member Posts: 2 Arc User
        edited November 2013
        Here is a degug log for error code# 25316319

        [1115/221727:ERROR:backend_impl.cc(2083)] Corrupt Index file
        [1115/221727:ERROR:cache_util_win.cc(43)] Unable to move the cache: 0
        [1115/221727:ERROR:backend_impl.cc(134)] Unable to move cache folder C:\Program Files\Perfect World Entertainment\Star Trek Online_en\cef_cache to C:\Program Files\Perfect World Entertainment\Star Trek Online_en\old_cef_cache_000
        [1115/221727:ERROR:backend_impl.cc(221)] Unable to create cache
        [1115/221815:ERROR:backend_impl.cc(2083)] Corrupt Index file
        [1115/221815:ERROR:cache_util_win.cc(43)] Unable to move the cache: 0
        [1115/221815:ERROR:backend_impl.cc(134)] Unable to move cache folder C:\Program Files\Perfect World Entertainment\Star Trek Online_en\cef_cache to C:\Program Files\Perfect World Entertainment\Star Trek Online_en\old_cef_cache_000
        [1115/221815:ERROR:backend_impl.cc(221)] Unable to create cache
        [1115/221825:INFO:CONSOLE(0)] "Select shard: 0," source: http://launcher.startrekonline.com/static/all/js/api.js(96)

        My system is WinXp pro SP3
        AMD athlon 64 3800+
        2.40Ghz 1.5gb ram
        Nvidia 9400gt
      • raventomoeraventomoe Member Posts: 723 Arc User
        edited November 2013
        From the old crash.log (not recreated upon the current crop of crashes today after renaming the old file):

        131106 23:02:20 62 Client[0 [NOENT]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
        131107 01:35:20 22 Client[0 [NOENT]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
        131107 05:12:51 18 Client[0 P[2819331@4969180 Douglas Everton@everton2003]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
        131107 06:40:56 89 Client[0 P[2819331@4969180 Douglas Everton@everton2003]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
        131107 11:24:18 54 Client[0 [NOENT]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
        131107 22:15:01 88 Client[0 P[2982071@4969180 Arwen Liadrin@everton2003]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
        131108 04:23:56 149 Client[0 P[2982071@4969180 Arwen Liadrin@everton2003]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
        131109 01:55:13 47 Client[0 P[4401876@4969180 James Redding@everton2003]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
        131109 04:08:03 24 Client[0 P[4401876@4969180 James Redding@everton2003]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
        131109 06:16:14 18 Client[0 P[4401876@4969180 James Redding@everton2003]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
        131109 11:50:28 74 Client[0 P[4401876@4969180 James Redding@everton2003]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
        131109 22:19:02 15 Client[0 [NOENT]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
        131110 04:27:13 48 Client[0 P[4401876@4969180 James Redding@everton2003]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
        131110 10:20:37 33 Client[0 P[4401876@4969180 James Redding@everton2003]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
        131110 22:43:53 33 Client[0 P[2982071@4969180 Arwen Liadrin@everton2003]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
        131111 04:07:06 93 Client[0 P[2982071@4969180 Arwen Liadrin@everton2003]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
        131111 11:02:49 64 Client[0 P[2819331@4969180 Douglas Everton@everton2003]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
        131112 00:08:16 69 Client[0 P[2819331@4969180 Douglas Everton@everton2003]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
        131113 23:50:48 14 Client[0 [NOENT]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()

        Not sure whether those are related to this issue. Perhaps? Or somethign else?

        In the old clientservercomm.log, there's a lot of this kind of stuff:

        131111 23:59:24 61 Client[0 [NOENT]]: GameServer link connected (208.95.186.43:7266).
        131112 00:04:49 62 Client[0 [NOENT]]: GameServer link being forcibly disconnected by client (208.95.186.43:7266): Entered gclLogin
        131112 00:04:49 63 Client[0 [NOENT]]: GameServer link disconnected (208.95.186.43:7266). Reason: Entered gclLogin(997:Unknown socket error) (socket error 997: Unknown socket error)
        131112 00:04:50 64 Client[0 [NOENT]]: ChatRelay link disconnected (208.95.186.12:7403). Reason: socket was shutdown(10054:Connection reset by remote host) (socket error 10054: Connection reset by remote host)
        131112 00:04:53 65 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.186.12:7422
        131112 00:05:43 66 Client[0 [NOENT]]: LoginServer link disconnected (208.95.186.12:7422). Reason: socket was shutdown(0:No error) (socket error 0: No error)
        131112 00:05:43 67 Client[0 [NOENT]]: GameServer link attempting connect (208.95.186.45:7219).
        131112 00:05:44 68 Client[0 [NOENT]]: GameServer link connected (208.95.186.45:7219).
        131112 22:29:19 14 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.186.11:7422
        131112 22:29:19 15 Client[0 [NOENT]]: LoginServer link disconnected (208.95.186.11:7422). Reason: gclLoginFail(0:No error) (socket error 0: No error)
        131112 22:31:19 14 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.186.11:7422
        131112 22:32:56 14 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.186.13:7422
        131112 22:51:12 14 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.186.12:7001
        131113 01:33:12 14 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.186.12:7001
        131113 02:03:04 14 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.186.13:7001
        131113 05:20:14 14 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.186.12:7422
        131113 12:29:04 14 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.186.13:7001
        131113 12:29:05 15 Client[0 [NOENT]]: LoginServer link disconnected (208.95.186.13:7001). Reason: gclLoginFail(0:No error) (socket error 0: No error)
        131113 12:47:29 14 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.186.11:7422
        131113 23:54:16 14 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.184.129:7001
        131114 02:54:44 14 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.186.13:7001
        131114 08:11:00 14 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.186.11:7422
        131114 19:09:12 14 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.186.12:7422
        131115 09:42:57 14 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.186.32:7422
        131115 16:21:59 14 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.186.11:7422
        131115 16:22:00 15 Client[0 [NOENT]]: LoginServer link disconnected (208.95.186.11:7422). Reason: gclLoginFail(0:No error) (socket error 0: No error)

        Don't know if that's germane or not. May or may not indicate a connectivity issue?

        Are others getting these same kinds of error messages in their logs...?

        Hmm...your's looks like mine. Same error message number (188 whatever) by chance?

        Everyone, check the files msot recent (as in the last four days) in the Star Trek Online Logs folder...let's see what we got going on here?

        This looks like my version of the file. Maybe a key to solving the problem for the Dev Team helping us lies in what ever is similar between the files. Namely let's stick to people who have not had the same Ticket Number as me or this guy.
        "The Multiverse, the ultimate frontier..."
        Thus begins...Lyrical Trek
      • mrshadowphoenixmrshadowphoenix Member Posts: 48 Arc User
        edited November 2013
        Don't know how related this is, but here I go:

        Having nothing better to do, I loaded up my STO client to try again to get into game. First thing I notice is my launcher gets a patch, this is before it loads the log-in screen. So, just curious, was I the only one to get this launcher patch? What got changed this time? Could this all be because of a glitch in the launcher coding?

        As of while I'm typing this, got the last game patch being applied....soo...fingers crossed.
      • raventomoeraventomoe Member Posts: 723 Arc User
        edited November 2013
        Don't know how related this is, but here I go:

        Having nothing better to do, I loaded up my STO client to try again to get into game. First thing I notice is my launcher gets a patch, this is before it loads the log-in screen. So, just curious, was I the only one to get this launcher patch? What got changed this time? Could this all be because of a glitch in the launcher coding?

        As of while I'm typing this, got the last game patch being applied....soo...fingers crossed.

        If it is what I think it is...nope. I got it as well.
        "The Multiverse, the ultimate frontier..."
        Thus begins...Lyrical Trek
      • sharpkneessharpknees Member Posts: 8 Arc User
        edited November 2013
        Same here, launcher updated, still crashes.
        Persistent Officer :(
      • mrshadowphoenixmrshadowphoenix Member Posts: 48 Arc User
        edited November 2013
        Uhm....got through the load screens and am now sitting looking at the 'in-game' log-in screen. Got an 'account ticket authentication failure', but I see the animated planet in the background. Am trying the log-in from here now....*keeps fingers crossed.*

        EDIT: *Picks jaw up off floor.*

        Am now on character select screen.

        EDIT #2: Am now in-game in my ship. Earlier, someone posted about getting this far and not being able to do anything....*still has fingers crossed.*
      • mgmirkin426mgmirkin426 Member Posts: 164 Arc User
        edited November 2013
        Don't know how related this is, but here I go:

        Having nothing better to do, I loaded up my STO client to try again to get into game. First thing I notice is my launcher gets a patch, this is before it loads the log-in screen. So, just curious, was I the only one to get this launcher patch? What got changed this time? Could this all be because of a glitch in the launcher coding?

        As of while I'm typing this, got the last game patch being applied....soo...fingers crossed.

        Ours patched as well. But the patch seemed to go fine for the LAUNCHER. But, in our case it's the GAME CLIENT that crashes, not the launcher. So, to me at least, that seems to rule out a launcher issue? Dunno. Something about whatever goes on RIGHT BEFORE hitting the character selection screen. As that seems to be right when the crashing is happening, consistently...

        Before, it was ONLY doing it on Tribble, but NOT on Holodeck. Now it's doing it both places (after Season 8 rolled out). So, pretty clearly something changed on the Tribble version, and that change then propagated when it rolled out live to Holodeck.

        I'm helping out my friend Everton2003 remotely. I'm hoping that we can, by getting specs & log file reports maybe narrow down what's up. Interesting that someone else was running XP SP3 on an Athlon 64, as that's what my friend is running (different GHz, but same basic architecture). May be nothing? Dunno. Don't know if there's any weird issue with XP 32-bit OS running on Athlon 64-bit processor? One would hope not... But y'never know. Just a "left field" "logical leap." I'm sure others with different setups will probably rule out that theory?

        ~MG
      • captinwh0captinwh0 Member Posts: 783 Arc User
        edited November 2013
        http://www.youtube.com/watch?v=rQmJUlD42Hc&feature=youtu.be


        meanwhile back at cryptic someone gets upset
        nerf.jpg]
      • mrshadowphoenixmrshadowphoenix Member Posts: 48 Arc User
        edited November 2013
        Could it be an issue with the account servers? I know I was getting a lot of those 'account ticket authentication failures' of late instead of just being taken right to the character select screen and having to re-log-in every time.
      • raventomoeraventomoe Member Posts: 723 Arc User
        edited November 2013

        121219 07:25:59 14 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.184.38:7001
        121219 07:26:58 17 Client[0 [NOENT]]: LoginServer link disconnected (208.95.184.38:7001). Reason: socket was shutdown(0:No error) (socket error 0: No error)
        121219 07:26:58 18 Client[0 [NOENT]]: GameServer link attempting connect (208.95.184.161:7046).
        121219 07:26:58 19 Client[0 [NOENT]]: GameServer link connected (208.95.184.161:7046).
        121219 07:28:00 31 Client[0 P[3450677@5494562 Chrono@raventomoe]]: GameServer link disconnected (208.95.184.161:7046). Reason: socket was shutdown(0:No error) (socket error 0: No error)
        121219 07:28:00 32 Client[0 [NOENT]]: GameServer link attempting connect (208.95.184.57:7046).
        121219 07:28:00 33 Client[0 [NOENT]]: GameServer link connected (208.95.184.57:7046).
        121219 07:31:13 41 Client[0 P[3450677@5494562 Chrono@raventomoe]]: GameServer link disconnected (208.95.184.57:7046). Reason: socket was shutdown(0:No error) (socket error 0: No error)

        This is from the ClientServercomm file. Looking for Debug File
        "The Multiverse, the ultimate frontier..."
        Thus begins...Lyrical Trek
      • kemchakemcha Member Posts: 343 Arc User
        edited November 2013
        You guys are having better luck than I am. I'm still getting the same black screen and client crash.
        possibilities are a thing of hope, sometimes it drives us toward something better
      This discussion has been closed.