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[Season 8] Holodeck crashes on startup (Latest update: Pg. 319, post #3190)

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  • ardhen1ardhen1 Member Posts: 7 Arc User
    edited November 2013
    I don't mean any content.
    I mean CODE, your new code crashed my video card on tribble. I could not use my good computer on tribble because everytime I tried to log in it would crash the vid card, I would see nothing but a black screen with the STO cursor.

    Now, Holodeck does that, and funny it didn't do it until this morning when I patched.

    Let me get this straight Cryptic. I paid for my STO, and My lifetime subscription long before you thought of going to F2P and "P2P FTW", and I have had it with your antics, the ninja nerfs are bad enough but when I can not run your game on my less than 1 year old computer, however (well.. I haven't patched it yet to see if you broke it also) it runs on my 4 YEAR OLD laptop that according to your specs should NOT play your game, however my computer which well above your specs can not????


    I hate you cryptic. Ban me, I don't care, you broke my perfectly working game. FIX IT.

    And to the trolls that want to support cryptic, go away and find someeone else to bother. Costume bug in new series on one of my toons. Crashing bug on my sto, should I file bug report #1,999,999,999. Idiots
  • unangbangkayunangbangkay Member Posts: 10 Arc User
    edited November 2013
    Can I have your stuff?

    I kid I kid. I'm sorry you're having trouble. Hopefully the emergency maintenance will help.
  • amwolfeamwolfe Member Posts: 6 Arc User
    edited November 2013
    suaveks wrote: »


    Well here we are a month later and the problem has gone live. Error ticket # 18897741
  • tomgorgastomgorgas Member Posts: 0 Arc User
    edited November 2013
    I finished updating with the emergency patch, and updated my Java and it still crashes at the loading screen!

    Ticket # 18897741
  • stoutesstoutes Member Posts: 4,219 Arc User
    edited November 2013
    ardhen1 wrote: »
    I hate you cryptic. Ban me, I don't care, you broke my perfectly working game. FIX IT.

    Idiots

    Sigh, how about giving some specs. When did you updated your graph card? Info please.

    And please people.. stop using the *meh, money, meh* comment. I also put my fair share of money in the game, did you ever see me whining when I came across a bug? Didn't thought so.
    maxvitor wrote: »
    Nerf is OP, plz nerf
    That's quite the paradox, how could you nerf nerf when the nerf is nerfed. But how would the nerf be nerfed when the nerf is nerfed? This allows the nerf not to be nerfed since the nerf is nerfed? But if the nerf isn't nerfed, it could still nerf nerfs. But as soon as the nerf is nerfed, the nerf power is lost. So paradoxally it the nerf nerf lost its nerf, while it's still nerfed, which cannot be because the nerf was unable to nerf.

    I call it, the Stoutes paradox.
  • admrenlarreckadmrenlarreck Member Posts: 2,041 Arc User
    edited November 2013
    OP your not the only one. A lot of us myself included are having this problem.
    fayhers_starfleet.jpg


    Fleet leader Nova Elite

    Fleet Leader House of Nova elite
    @ren_larreck
  • sch3ff3lsch3ff3l Member Posts: 118 Bug Hunter
    edited November 2013
    chron0vore wrote: »
    I have had this problem ever sense the update for season 8 and i Have uninstalled an reinstalled the game and it still won't work!

    yeah... you had this since season 8 and part of players base had this problem since tribble test :)

    doing a heads up i have reinstalled the game (using steam client) dont worked...
    the problem is not on our pc's :cool:
    i to use WinXP (wich IS NOT part of the issue cause we have people crashing with Win Vista and Win7 to)
    just a tip DONT TRY REINSTALL THE GAME
    you will only lose time and even more patiance doing this...
    the best think we who are having this problem can do is wait
    AAAAND play others games in the meantime:cool:

    EDIT: wee i got a new ticket number!!! #25941731
    remenber guys post here yours tickets number for tracking (is the number on the cryptic error prompt)
    9gagger, starfleet captain, bug hunter...




    spocked thumb face...
  • captainoblivouscaptainoblivous Member Posts: 2,284 Arc User
    edited November 2013
    Tried again this morning after that 225MB patch and the results are the same as yesterday. CTD as the launcher disappears to start the client, client doesn't even get a chance to start up.

    Error Ticket ID 26531885

    Win 7.


    Guess I'm off to give SWTOR a go then.
    I need a beer.

  • enterprise1701axenterprise1701ax Member Posts: 209 Arc User
    edited November 2013
    Same crash as yesterday, post-maintenance. Game launcher crashes to desktop when Legacy of Romulus screen transitions to character listing screen making log-in impossible. Maintenance had no effect. Error Ticket ID: 25316319.

    So it is now 2 days that many players have not had log-in capability. And the deadlines for master key discounts (tomorrow), missions for Lobi Crystals and Worf, approach. Would you please extend the deadlines, as our work schedules don't allow us to log-on at all hours of the day, even assuming the crash problem gets fixed by tomorrow?

    One more thought about the C-Store sales that always end on a Thursday. Most people that I know get paid on Friday and can't get off work until the evening. Why not alter the ending of your sales to Saturdays? Just a suggestion to boost your sales.
  • richardevegarichardevega Member Posts: 234 Arc User
    edited November 2013
    Same crash as yesterday, post-maintenance. Game launcher crashes to desktop when Legacy of Romulus screen transitions to character listing screen making log-in impossible. Maintenance had no effect. Error Ticket ID: 25316319.

    So it is now 2 days that many players have not had log-in capability. And the deadlines for master key discounts (tomorrow), missions for Lobi Crystals and Worf, approach. Would you please extend the deadlines, as our work schedules don't allow us to log-on at all hours of the day, even assuming the crash problem gets fixed by tomorrow?

    One more thought about the C-Store sales that always end on a Thursday. Most people that I know get paid on Friday and can't get off work until the evening. Why not alter the ending of your sales to Saturdays? Just a suggestion to boost your sales.

    They wont be extending the deadlines, hope im wrong but they didnt extend the last event for the few people who had this same problem when the CE Event was on and we missed out on 7 days of the event. Also we only have a few days to claim the New Solanae Tribble till November 21st.
  • trev2165trev2165 Member Posts: 6 Arc User
    edited November 2013
    I have no idea how to fix this lovley problem i have. Loaded 8 patch went to load and play and now crashing as the character list is loading on holodeck. anyone please help

    error ticket #-25316319
  • illwilledillwilled Member Posts: 3 Arc User
    edited November 2013
    dave18193 wrote: »
    Just tried again, hoping it had undergone an internal fix and still no dice.

    (latest) error ticket ID is 25664664

    I got that patch, and still crapping out on the throw as well.

    Windows 7-64 bit (recently recieved a few updates BTW, compatibility issue?)
    Intel i7, 8G Memory, NVIDIA 560m card. [Even tried turning off all sound before hitting the character select.]

    I also noticed the button for "Create Content" is grey & unselectable. But, I guess that's probably by design until the critical errors are fixed.

    If this isn't fixed in the next couple of hours then..
    CRYPTIC, Please consider this an official request to extend the lock box key sale.


    This is extremely inconvenient.:mad:
    Gonna go hit up SWTOR while I wait for a fix. You can do it!, pls hurry. D:
  • theraven2378theraven2378 Member Posts: 6,016 Arc User
    edited November 2013
    Cryptic, you broke your product, how about closing the servers downs and actually repair the errors :mad:
    NMXb2ph.png
      "The meaning of victory is not to merely defeat your enemy but to destroy him, to completely eradicate him from living memory, to leave no remnant of his endeavours, to crush utterly his achievement and remove from all record his every trace of existence. From that defeat no enemy can ever recover. That is the meaning of victory."
      -Lord Commander Solar Macharius
    • mrgoodrippsmrgoodripps Member Posts: 8 Arc User
      edited November 2013
      This has to be one of the biggest cluster ****s I have ever seen from a "game company". for real not even the ******* that work for blizzard wouldn't have patched over a update this ****ed up. Are we sure the PWE isn't a US government subsidiary? this has all the ear marks of a political cluster ****, you know, where they know its coming and dont do **** about it. Now a question to the people that have dealt with PWE a lot, is this normal? And how long do they normally take to fix **** ups this bad? I ask these things because if this is normal I will not only take my business else were but also that of every one I know. One more question, dose any one know how to get into the game business or weather forecasting? i would really like to have a job that i can **** up at this much and still get paid. So I think if this isnt cleared up tomarrow morning i will simply hit PWE where it hurts in the pocket book buy uninstalling it from my comp and getting my fleet to leave also, all of use are monthly subscribers.

      Ticket #25316319
    • richardevegarichardevega Member Posts: 234 Arc User
      edited November 2013
      No nothing this big has happen before or at least that I know of only once and that was the beginning of all of this the 10-03-13 patch that hit Holodeck and all other servers ( Tribble and Redshirt), took them a week to do a fix for Holodeck but the fix first came out to Redshirt. A fix was never found for Tribble as we where unable to log into after they implemented the fix to Holodeck.

      The crash from Tribble was well reported and they known about it for over a month and they still implemented the patch to go live, my guess is that since there where only a handful of crash reports on tribble since mostly no one test they wanted a bigger group, which they got now to see if this was a wide spread occurrence or an isolated one.
    • mladjaimladjai Member Posts: 37 Arc User
      edited November 2013
      Nothing new from me either, new patch applied, still crashing at loading characters every time, what ever i do (tryed to verify files, cnaged to proxy EU and US, all options in options, window mode, full screen), and game crashing every time no matter what i do.
      ehhh.....
      Xsara
    • mrgoodrippsmrgoodripps Member Posts: 8 Arc User
      edited November 2013
      No nothing this big has happen before or at least that I know of only once and that was the beginning of all of this the 10-03-13 patch that hit Holodeck and all other servers ( Tribble and Redshirt), took them a week to do a fix for Holodeck but the fix first came out to Redshirt. A fix was never found for Tribble as we where unable to log into after they implemented the fix to Holodeck.

      The crash from Tribble was well reported and they known about it for over a month and they still implemented the patch to go live, my guess is that since there where only a handful of crash reports on tribble since mostly no one test they wanted a bigger group, which they got now to see if this was a wide spread occurrence or an isolated one.


      So you're saying i just need to find a new game by anyone other than PWE... ok, Its been real and it has been fun, it just hasn't been real ****ing fun.
    • richardevegarichardevega Member Posts: 234 Arc User
      edited November 2013
      mladjai wrote: »
      Nothing new from me either, new patch applied, still crashing at loading characters every time, what ever i do (tryed to verify files, cnaged to proxy EU and US, all options in options, window mode, full screen), and game crashing every time no matter what i do.
      ehhh.....

      Nothing you, or anyone that is experiencing this problem can do the fix from what i understood from Brandons tweet is that it has to come from their end on a patch as its a graphics issue
    • richardevegarichardevega Member Posts: 234 Arc User
      edited November 2013
      So you're saying i just need to find a new game by anyone other than PWE... ok, Its been real and it has been fun, it just hasn't been real ****ing fun.

      I never said that you should find a new game just we have to wait a while for them to try and fix this issue.
    • cenellcenell Member Posts: 88 Arc User
      edited November 2013
      I am still getting the same problem, day 2 now, and I had to hear from my Friends how amazing everything is, while my paid account sits unplayed.

      # 25316319

      is there going to be a solution or because this is a "minor" problem will it get ignored?
      Tried deleting piggs/.patch/prepatch files, nothing, would rather not reinstall if I do not have to. For the record, I could not get onto Tribble either prior to this whole event as well.

      If those two are related, You had time to fix it, why now is this an issue?
    • dreamcruiser00dreamcruiser00 Member Posts: 26 Arc User
      edited November 2013
      Error Ticket Id : 25316319
    • icellicell Member Posts: 0 Arc User
      edited November 2013
      the more you sit and do nothing about this the more you're just gonna lose you think the people who are able to get on are going to stay if a bunch of their friends can't even get on? you've got another thing coming Fix the issue or your going to get a big bite in the TRIBBLE no matter what you think.
    • newplayercoopernewplayercooper Member Posts: 16 Arc User
      edited November 2013
      oh my god it has been over 12 hours now it now 3pm in England time ans it still crash when i load my men page.i give up doing ticket thing because it not making any different

      i might as well leave it for at least a few days before i try again and if it not working i will uninstall sto off my computer and play some thing else and at same time stop paying for this game as well :mad:
    • kheldrynkheldryn Member Posts: 75 Arc User
      edited November 2013
      Well.. Last night before going to bed I tried all the suggestions others have put up and none of them worked (though thank for at least trying to help people).

      Once again: Ticket #25316319
      Fleet Admiral Nyte T'challa-United Federation of Planets-Task Force Draco-Tactical
      "No matter where you go, there you are."
      "I found a bug in Beta, Cryptic squished it. STO Founder and Proud LTS member."
    • mortuus2408mortuus2408 Member Posts: 81 Arc User
      edited November 2013
      I Hope you don't mind if i quote Angry Joe's Battlefield 4 rant.

      FIX THIS ****!!!!!

      Even i get impatient :mad:
      Simplication Award Winner
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    • raventomoeraventomoe Member Posts: 723 Arc User
      edited November 2013
      First, for those who are wondering why we are still here with this problem after last night's emergency patching maintenance; it was noted that the fix would not be in it. It is listed as a known issue that is (as of now) unresolved.

      They can't bring down the servers because than nobody could play and those people would gripe so they are stuck in a "Damned if you do. Damned if you don't." situation with this problem. They are taking the risk of us getting more frustrated than frustrating the rest of the player base by bringing down the game till they fix this issue.

      Also, this looks like it is a fairly complicated program across systems and OS's which means that while it is a priority to fix for them...it is also going to be harder than fixing the problems they did in last night's patch. Those were small issues they could resolve sooner than what we got going on.

      So please, I am advocating patience all of us. I am willing to wait and hope they fix it before the Tribble giveaway ends and we lose out on too much Lobi.

      EDIT: Branflakes, any chance at an update?
      "The Multiverse, the ultimate frontier..."
      Thus begins...Lyrical Trek
    • dartdukiidartdukii Member Posts: 22 Arc User
      edited November 2013
      Nice ****up Craptic. I already said all i had to say untill page 22 of this thread. But i forgot to say **** u Craptic. **** u very much.
      images?q=tbn:ANd9GcSp-eCwcZcLG2MXd6VmsMC9LE0J42omp2gLSoTWFw_z-0ek2Jn7
    • softtop97softtop97 Member Posts: 35 Arc User
      edited November 2013
      softtop97 wrote: »
      Finished re-patching i guess and got the same Ticket number as before the re=patch - # 25316319.

      Same things are happening :(


      **Woke up and jumped on here -- due the patch i thought was going to fix this lastnight!!! :D Only to see i have same error to desk top and # 25316319.

      :mad: :mad:

      Just tryed again 15 mins after this post was set into motion -- now i have a new code # 25941731 Yeah!! think i'm moving up LMAO
    • daywalkerhawkdaywalkerhawk Member Posts: 86 Arc User
      edited November 2013
      So after Todays Patch:

      Error Ticket ID:26678558
    • chrisolliecchrisolliec Member Posts: 256 Arc User
      edited November 2013
      f3dprod wrote: »
      Done that. Cleared manually first all of the prepatch and cache files, got the same Error ID (18897741), verified the files per Steam (15 missing still even after Launcher Start), redownloaded ~15mb Launcher Patch and 12 GB piggs again (took only twentyish minutes, hooray cable :D), crashing again with Same ID, so it seems that solution don't work for ID 18897741.

      On a sidenote while tinkering today with my graphic drivers because my log was flodded with it the following:

      14 Client[0 [NOENT]]: Pixel shader (Shaders_Processed/Dyn/D3d/Effects Ssao_Prepass_9a156a19.Phl)
      creation FAILED - D3DERR_INVALIDCALL
      14 Client[0 [NOENT]]: Pixel shader Ssao_Prepass_D3d9_Ssao_Ssao_Prepass__3111840c)
      creation FAILED - D3DERR_INVALIDCALL


      wich btw didn't really matter and I nearly excepted it as standard for my card, as except for sometimes varied quality in the textures at highest settings it did just fine.

      Anyway tinkering I ran into a 25941731 (I think, forgot to note it down, sorry) between switching from Original to WDDM Drivers and backwards. So I think that ID could point in the drivers direction, but since I got my standard 18897741 directly afterwards at the next starts again I didn't think of any particular meaning to the error ID change.

      An interesting thing is that since the S8 Patch my logs are not flooded anymore with the D3DERR_INVALIDCALLs, wich could be:
      Good: They fixed the SSAO Shaders and just temporarily some Shadercode Override isn't computing correctly with older/"basic" cards
      Bad: They fixed the Shaders, but locked out compabilities wich kicks older and "basic" simply out... so long, thanks for playin' :\
      Or: It is also a distinct possibility that the error is not thrown because it crashes just beforehand ^^"

      Edit: @pwebranflakes: Thanks for the heads-up, good to know that the team is working on it.
      May one ask if there is noone who observes the testing server forums for feedback?
      Just a humble question, you're doing a good job here :)

      I always had a "Pixel shader creation FAILED - D3DERR_INVALIDCALL" message appearing on the bottom of the splash screen... From the beginning - started playing STO in December 2012...
      That might be because of my oldish ATI Radeon x1950 graphics card...
      As I'm posting here, I can also put up my Error ticket ID:

      18897741

      My system:
      Win 7 Ultimate (64 Bit),
      AMD Athlon X64 Dual Core Processor 4200+,
      4 GB RAM,
      ATI Radeon X1950 Graphics Card

      The game is crashing after finishing the "Cryptic" loading screen, right when the splash screen should appear.
      Had the same problem before the launch of S8 when trying to get on Tribble, don't know the Error ticket IDs from then...

      Before, the game was running quite smooth.

      EDIT: I hope to get my new machine running soon (as soon as I found out where I put this d***d copy of Win7 and some drivers...)
      "I came from a time long gone, saw many other times...
      But I'm still a mere human."
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    This discussion has been closed.