I feel like the service is gone from Cryptic / PWE. A fine example, is a member of my fleet logged into his account not too long ago to find 2 of his FED characters gone. He paid for the extra character slots himself and he never deleted his characters, plus his characters fleet donations are still showing on the leaderboard. He submitted a ticket and the response was along the lines of, "We can't see you ever had those characters, we'll look into it. Thanks".
Since then he's got nothing back from them, I'm amazed he didn't quit but he's a pretty laid back guy and just plays on his one remaining character.
Cryptic / PWE need to seriously get their act together and give Dan some more support as well.
Well, when S7 went live, one of my toons had just under 500k unrefined dil vanish from the account. I put in a ticket about it only to be told nearly 3 weeks later:
"We have no record of you having that much ore and due to lack of evidence we cannot take action. In future, please refrain from sending false tickets".
new ship new ship WOW i must get it "NOT" i would of got the pack with in a day or 2 of it coming out but im not spending any more cash on a game that the devs dont care wot its players wont. there dont fix bugs, dont do any thing about about AFK farmers in team missions and 1 other thing there bring something new and NERF it with in 2 months any way.
:mad: :mad: :mad:
im sorry to hear about Dans daughter ive a 3 year old girl my self, and i feel sick with worry when my childs ill. hope she gets better soon.
Have you guys ever considered the reason why he gave such a rude post is because all of you are being out right rude to him? There's only so much that can be addressed by him. He is as human as you and me are. He had to deal with his sick daughter as expressed in the Harlem Shake thread and that he regrets starting that thread in the first place.
The phrase 'if you can't handle the heat, stay out of the kitchen' comes to mind.
I'm genuinely sorry that Dan's daughter is sick - and I truly hope she has a speedy recovery.
But STO is a multi-million dollar MMO, with (hundreds of?) thousands of customers generating many thousands of dollars of income for Cryptic every month - if Dan's not able to balance the demands of having a family life (with all the issues that brings) plus the responsibility of a large customer base then he shouldn't be in this line of work - it'll make him ill.
Some people are cut out for this kind of work - they thrive on it - others it breaks.
I'm only posting in here because I want to, just like all of you guys want to direct all of your anger on Dan. He and the rest of the staff have been working to provide us with something for the game. Regardless of how much you guys despise the grind in the game, I don't see the grind going away. Any MMO out there has grind.
Have you guys ever considered the reason why he gave such a rude post is because all of you are being out right rude to him? There's only so much that can be addressed by him. He is as human as you and me are. He had to deal with his sick daughter as expressed in the Harlem Shake thread and that he regrets starting that thread in the first place.
Of course MMO's are going to have aspects of grinding. At the same time STO has always given the image to try and cater to all players, the ones with families who have very little time and the ones who can put in 4-5 hours day. At the end of the day, as a consumer everyone has a right to give their feedback if they feel they are not getting a good service. Some may not present that in a mature and calm manner, but I feel many people have done that in this thread and I don't feel that many are blaming it all on Dan alone, but the STO division as a whole.
If he's had so much going on in RL, a company like Cryptic should have given him the time to deal with his RL issues and organise people to take over in his absence and address all the issues many people have raised. When you work in an environment with a large aspect on service, you end up learning how to deal with criticism and not everyone may go about being as nice as say you or me when they dissatisfied with the service they receive.
At the end of the day, if a lot of people have a problem with an aspect of a service and never say anything, how does a company like Cryptic expect to ever better themselves as a company and improve the Star Trek experience. I believe it was Picard who said that humanities goal is to better themselves, become more than what you are and grow. Here is a very large opportunity for Cryptic to do that, as there is a great deal of potential with this game and I hope it stands the test of time.
I'm only posting in here because I want to, just like all of you guys want to direct all of your anger on Dan. He and the rest of the staff have been working to provide us with something for the game. Regardless of how much you guys despise the grind in the game, I don't see the grind going away. Any MMO out there has grind.
Yes we get it, you don't agree with us and you don't like that we don't agree with you. I don't mind if you feel the need to repeat your statements. It just means I have to repeat mine and that is not a bad thing for our post counts :P
Have you guys ever considered the reason why he gave such a rude post is because all of you are being out right rude to him? There's only so much that can be addressed by him. He is as human as you and me are. He had to deal with his sick daughter as expressed in the Harlem Shake thread and that he regrets starting that thread in the first place.
Hey, he says his daughter is sick and I can't imagine that being a nice thing to go through. Thing is, it should not be brought into this discussion.
It is his job to manage the production and maintenance of this game. At the end of the day, the buck stops with him. It's the chain of command. It was his call to pipe up with the video request in the middle of the night and it wasn't a very well timed call. Hey, he likely made it perfectly innocently but that still doesn't make it any better. Any other time and I'm sure there would have been a great deal of entries!
While he is human, he is also a manager. Managers manage, they don't do everything themselves. That's why they have people working for them, people that they, the manager, manage. Being a manager means being responsible for those under you and what the team works on. If something big goes wrong, or the customer base is displeased then the blame is placed squarely on the shoulders of the manager.
Say you didn't like something the government did. Do you blame the man on the street, or do you blame the president/prime minister? Most likely you blame the head of state and not the man on the street!
I'm only posting in here because I want to, just like all of you guys want to direct all of your anger on Dan. He and the rest of the staff have been working to provide us with something for the game. Regardless of how much you guys despise the grind in the game, I don't see the grind going away. Any MMO out there has grind.
Have you guys ever considered the reason why he gave such a rude post is because all of you are being out right rude to him? There's only so much that can be addressed by him. He is as human as you and me are. He had to deal with his sick daughter as expressed in the Harlem Shake thread and that he regrets starting that thread in the first place.
Why does every game have grind? Because we've been programmed to grind. Ultima Online started it, WoW refined it to an art. That doesn't mean we like it, nor want it...
And the content they provide is flawed. I don't remember a patch yet that hasn't come without a bug. Some of them over 2 years old and not fixed. And lets not go into Season 7, again...
Dan Stahl is responsible for everything that goes into this game and onto this server, so yes, he's going to bear the brunt of it. Especially when he's caught in outright lies and/or fabrications, swapping statements around so they fit into some new mold and downright dodging answers.
Then, after all that has been said over the 3 day holiday that some people couldn't play the game because of this last patches bugs, the first post he makes is a 'Harlem Shuffle' thread? REALLY? That patch should have been rolled back Friday morning until they had a fix, but no, they let their paying customers rot for a 3 day holiday. ((Actually more because their not going to change anything this week. I think we all know what Thursdays patch is about, the money ship.))
So yea, we're irritated. mad and angry. Its tough being at the top of the pile. Maybe he should start some s**t rolling downhill so the rest of them could work on fixing the already existing problems before they add more this Thursday.(('cause you know with 5 weapon slots on the new ship, there's going to be some bugs SOMEWHERES.))
I'm only posting in here because I want to, just like all of you guys want to direct all of your anger on Dan. He and the rest of the staff have been working to provide us with something for the game. Regardless of how much you guys despise the grind in the game, I don't see the grind going away. Any MMO out there has grind.
Have you guys ever considered the reason why he gave such a rude post is because all of you are being out right rude to him? There's only so much that can be addressed by him. He is as human as you and me are. He had to deal with his sick daughter as expressed in the Harlem Shake thread and that he regrets starting that thread in the first place.
All hail the CDF!!
But seriously, you're telling us that the person in charge can not be held accountable? That's...weird. Of course we don't expect him to do everything on his own, that is why he has a team working for him. However, he *is* responsible for the performance of that team. Also, no one here is expecting all the grind to go away, there always has and always will be grind. Toning it down is certainly possible though, I don't see why that would be impossible. By the way, I'm not directing my anger at him. I'm angry at the game, and looking for a response from the person in charge of that game. If anything I am dissapointed in him.
Lost and Delirious... and Disenchanted too Apparently some forum posters have diplomatic immunity nowadays, where can I get mine?
I'm only posting in here because I want to, just like all of you guys want to direct all of your anger on Dan. He and the rest of the staff have been working to provide us with something for the game. Regardless of how much you guys despise the grind in the game, I don't see the grind going away. Any MMO out there has grind.
Have you guys ever considered the reason why he gave such a rude post is because all of you are being out right rude to him? There's only so much that can be addressed by him. He is as human as you and me are. He had to deal with his sick daughter as expressed in the Harlem Shake thread and that he regrets starting that thread in the first place.
Yes we get it, you don't agree with us and you don't like that we don't agree with you.
Hey, he says his daughter is sick and I can't imagine that being a nice thing to go through. Thing is, it should not be brought into this discussion.
It is his job to manage the production and maintenance of this game. At the end of the day, the buck stops with him. It's the chain of command. It was his call to pipe up with the video request in the middle of the night and it wasn't a very well timed call. Hey, he likely made it perfectly innocently but that still doesn't make it any better. Any other time and I'm sure there would have been a great deal of entries!
While he is human, he is also a manager. Managers manage, they don't do everything themselves. That's why they have people working for them, people that they, the manager, manage. Being a manager means being responsible for those under you and what the team works on. If something big goes wrong, or the customer base is displeased then the blame is placed squarely on the shoulders of the manager.
Say you didn't like something the government did. Do you blame the man on the street, or do you blame the president/prime minister? Most likely you blame the head of state and not the man on the street!
I know that space is a vacuum. What I did NOT know was that PWE/Cryptic relocated their offices there!
PWE/Cryptic Where are you? Why are you not listening to your customers?
He's not being a fanboy - he's being a human being and there's nothing wrong with that.
But as I noted above, when this kind of position is your job, too much is riding on it for you to bring your personal life into it.
We sympathise, of course we do - but when I have a job to do and people are counting on me, I get on with it - family matters or not.
Regarding the grind - we hear this a lot - 'every MMO has grind' - why? And why can't this one be different? It wasn't overly 'grindy' before - why is it now?
I'm only posting in here because I want to, just like all of you guys want to direct all of your anger on Dan. ...
Have you guys ever considered the reason why he gave such a rude post is because all of you are being out right rude to him? There's only so much that can be addressed by him. He is as human as you and me are. He had to deal with his sick daughter as expressed in the Harlem Shake thread and that he regrets starting that thread in the first place.
If you want to direct your anger on Dan, so be it - I feel sorry for you then. I am not directing anger at him - but rather expressing my opinion on Cryptic's decisions and recent mishandling of its paying customers.
As for the Cryptic Shake thread he started, and using his poor sick daughter as the reasoning behind it, well this is not High School and he is not a teenager. He is supposed to be a professional; and that post in lieu of everything going on with concerned customers was unprofessional, in my opinion.
As a professional and Cryptic employee, his posts on this forum represent the sentiment of the company towards is customers.
As Cryptic Customers, we have the right to speak our mind and sadly if they cannot act as professionals in customer relations then perhaps they should consider a career change.
There are Four Lights... say no to ARCFleet: 1st Order of Role-Players' Guild - gaming together since 2004
He's not being a fanboy - he's being a human being and there's nothing wrong with that.
But as I noted above, when this kind of position is your job, too much is riding on it for you to bring your personal life into it.
We sympathise, of course we do - but when I have a job to do and people are counting on me, I get on with it - family matters or not.
Regarding the grind - we hear this a lot - 'every MMO has grind' - why? And why can't this one be different? It wasn't overly 'grindy' before - why is it now?
Sorry, but on this I disagree. Yes he's human, but he is the very definition of a "fan". Just check out all the posts. No compromise. Even the words he use, drip with anger at anyone who is not happy at the moment.
Dan is an EP of STO and as he always says to us "the buck stops with him". So yes, all the ire should be directed at him.
What I don't get is why he feels the need to tell us about his daughter? This baffles me? I hope she does get better soon (and yes as a parent I do mean it), however to bring that into a discussion?
It's almost like those X-factor or other rubbish programs our lass likes, where the singer (and I say singer loosely) talks about how hard a life they have had and that winning the program would mean so much to them and their 16 brothers and sisters. It's asking for the sympathy vote.
I work for a large telecoms company and If any of our bosses went on to the various forums or twitters and said half the things Dan said or were as "brusque", we would loose business in a heartbeat.
Straight from the mouth of one of the leaders of the CDF - "I tell you what, Haven't spent any money either - I'm a lousy freeloader" - Jonsills 17/12/2014
I went and saw the thread Dan posted at midnight last night. Yeah, the timing for that was kind of ugh.
I really wish they would just tell us what these fleet mark changes are going to be already. I mean how hard is it to say "We are adding 20% more marks to such and such fleet actions...."
I will never understand why they expect us to take their word for it and go by their numbers when we never get to see the numbers.
No, I am not who you think I am. I am someone different. I am instead a banana.
Which do you want Dan to actually do? Spend time in here with us and address concerns which will take away his time of trying to address fixes, or do you want him to do something better with the game, which means him not being able to address this thread?
Furthermore, do you expect him to work around the clock?
I'm only posting in here because I want to, just like all of you guys want to direct all of your anger on Dan. He and the rest of the staff have been working to provide us with something for the game. Regardless of how much you guys despise the grind in the game, I don't see the grind going away. Any MMO out there has grind.
Have you guys ever considered the reason why he gave such a rude post is because all of you are being out right rude to him? There's only so much that can be addressed by him. He is as human as you and me are. He had to deal with his sick daughter as expressed in the Harlem Shake thread and that he regrets starting that thread in the first place.
Who do you suggest we direct it at? Dan is the man at the top and ultimately the one responsible for everything that comes and goes in this game. And the product they've been pushing out has made it through Tribble with the same bugs, many of which have not been fixed since the game's initial release. Every season they add a new grind in lieu of actual content and more lockboxes thereby shortening the longevity of the game. You cannot add as factions or meaningful, dynamic reputations later if it's already been released as a quick cash grab. The Valentine's Day Massacre patch is merely the latest in a long line of insults to the player.
Now I ask you again: Who else should take the fall here? Even Kirk would admit the captain is accountable for all those under his command.
Jack Emmert: "Starfleet and Klingon. ... So two factions, full PvE content." Al Rivera hates Klingons Star Trek Online: Agents of Jack Emmert All cloaks should be canon.
I went and saw the thread Dan posted at midnight last night. Yeah, the timing for that was kind of ugh.
I really wish they would just tell us what these fleet mark changes are going to be already. I mean how hard is it to say "We are adding 20% more marks to such and such fleet actions...."
I will never understand why they expect us to take their word for it and go by their numbers when wenever get to see the numbers.
Probably because most of the time even they dont know wtf they are wanting to do till the day prior to patch. And if its broken...TRIBBLE it. Its going in anyhow.
Furthermore, do you expect him to work around the clock?
Come on, man. No one is saying that. You look silly trying to hang that out there.
But if Dan is going to post at midnight on a Monday, after a full weekend of people questioning his direction and decision making regarding fleet marks and buggy game-breaking patches, he might want to answer those concerns before asking for funny in-game dance videos.
Which even he now agrees would have been the better route to go.
Which do you want Dan to actually do? Spend time in here with us and address concerns which will take away his time of trying to address fixes, or do you want him to do something better with the game, which means him not being able to address this thread?
Furthermore, do you expect him to work around the clock?
I'm sure PWE/Crytpic has a dedicated PR department! Where are they? What about the Executives PR person? What happened to that person after the St. Valentine's day Massacre Patch?
PWE/Cryptic Where are you? Why are you not listening to your customers?
I went and saw the thread Dan posted at midnight last night. Yeah, the timing for that was kind of ugh.
I really wish they would just tell us what these fleet mark changes are going to be already. I mean how hard is it to say "We are adding 20% more marks to such and such fleet actions...."
I will never understand why they expect us to take their word for it and go by their numbers when we never get to see the numbers.
Watched that vid and I quite agree. It seems to me that this is rather shaky ground. Especially when the prizes for gambling in this manner are not of a tangible nature.
When it comes to cryptic and number/metrics, I'd like to see HOW the came up with those numbers as well as the methods they used to analyse said numbers.
It would start the process of restoring faith in them imo.
Now I ask you again: Who else should take the fall here? Even Kirk would admit the captain is accountable for all those under his command.
More accurately: the Captain is responsible when he orders his crew to do something. This wasn't some rogue guy sneaking in code to remove fleet marks.
Sorry, but on this I disagree. Yes he's human, but he is the very definition of a "fan". Just check out all the posts. No compromise. Even the words he use, drip with anger at anyone who is not happy at the moment.
Ah, well I haven't read back too far (and it sounds like I probably don't want to).
What I don't get is why he feels the need to tell us about his daughter? This baffles me? I hope she does get better soon (and yes as a parent I do mean it), however to bring that into a discussion?
To be fair, he was trying to explain why that whole Harlem Shake thing happened - he was up in the middle of the night with his sick daughter trying to help her get to sleep and made a dumb post on the forums - one he's already said he regrets.
I work for a large telecoms company and If any of our bosses went on to the various forums or twitters and said half the things Dan said or were as "brusque", we would loose business in a heartbeat.
Well this isn't the first time - during the S7 Dilithium nerfs we were told that we needed more manners :rolleyes:
Which do you want Dan to actually do? Spend time in here with us and address concerns which will take away his time of trying to address fixes, or do you want him to do something better with the game, which means him not being able to address this thread?
Furthermore, do you expect him to work around the clock?
But he has time to address it in other threads as well as making one? Please, we all get that you are not happy with this thread but all your doing is making it bigger by posting so your not helping your case at all, but helping those not happy.
Is Dan doing the fixes? Doesn't he have people in charge of departments doing it?
As to work around the clock. Once again he's the EP of STO that is "supposed" to be making lots of cash. I wouldn't expect him to have a 9-5 job and I would expect him to work from home and do unsociable hours.
Isn't that what comes with big job titles, big responsibilities?
Please, keep up the defense.
Straight from the mouth of one of the leaders of the CDF - "I tell you what, Haven't spent any money either - I'm a lousy freeloader" - Jonsills 17/12/2014
I went and saw the thread Dan posted at midnight last night. Yeah, the timing for that was kind of ugh.
I really wish they would just tell us what these fleet mark changes are going to be already. I mean how hard is it to say "We are adding 20% more marks to such and such fleet actions...."
I will never understand why they expect us to take their word for it and go by their numbers when we never get to see the numbers.
Truly the best thing to come out of all this!!!
It took one iceberg to sink the Titanic because they didn't know just how large it was under the water. Who knew that a simple patch that removed FM from F-missions would result in all this? Their response has been pretty much to keep playing the music...
Bon Voyage!
There are Four Lights... say no to ARCFleet: 1st Order of Role-Players' Guild - gaming together since 2004
Which do you want Dan to actually do? Spend time in here with us and address concerns which will take away his time of trying to address fixes, or do you want him to do something better with the game, which means him not being able to address this thread?
Vegeta, you forget that what he or the powers that be might define as "better" does not necessarily mesh with what we the players define as "better".
Furthermore, do you expect him to work around the clock?
No, we expect him to do his job in a professional manner.
You do know what that means right?
Comments
Well, when S7 went live, one of my toons had just under 500k unrefined dil vanish from the account. I put in a ticket about it only to be told nearly 3 weeks later:
"We have no record of you having that much ore and due to lack of evidence we cannot take action. In future, please refrain from sending false tickets".
:mad: :mad: :mad:
im sorry to hear about Dans daughter ive a 3 year old girl my self, and i feel sick with worry when my childs ill. hope she gets better soon.
The phrase 'if you can't handle the heat, stay out of the kitchen' comes to mind.
I'm genuinely sorry that Dan's daughter is sick - and I truly hope she has a speedy recovery.
But STO is a multi-million dollar MMO, with (hundreds of?) thousands of customers generating many thousands of dollars of income for Cryptic every month - if Dan's not able to balance the demands of having a family life (with all the issues that brings) plus the responsibility of a large customer base then he shouldn't be in this line of work - it'll make him ill.
Some people are cut out for this kind of work - they thrive on it - others it breaks.
Of course MMO's are going to have aspects of grinding. At the same time STO has always given the image to try and cater to all players, the ones with families who have very little time and the ones who can put in 4-5 hours day. At the end of the day, as a consumer everyone has a right to give their feedback if they feel they are not getting a good service. Some may not present that in a mature and calm manner, but I feel many people have done that in this thread and I don't feel that many are blaming it all on Dan alone, but the STO division as a whole.
If he's had so much going on in RL, a company like Cryptic should have given him the time to deal with his RL issues and organise people to take over in his absence and address all the issues many people have raised. When you work in an environment with a large aspect on service, you end up learning how to deal with criticism and not everyone may go about being as nice as say you or me when they dissatisfied with the service they receive.
At the end of the day, if a lot of people have a problem with an aspect of a service and never say anything, how does a company like Cryptic expect to ever better themselves as a company and improve the Star Trek experience. I believe it was Picard who said that humanities goal is to better themselves, become more than what you are and grow. Here is a very large opportunity for Cryptic to do that, as there is a great deal of potential with this game and I hope it stands the test of time.
Yes we get it, you don't agree with us and you don't like that we don't agree with you. I don't mind if you feel the need to repeat your statements. It just means I have to repeat mine and that is not a bad thing for our post counts :P
Hey, he says his daughter is sick and I can't imagine that being a nice thing to go through. Thing is, it should not be brought into this discussion.
It is his job to manage the production and maintenance of this game. At the end of the day, the buck stops with him. It's the chain of command. It was his call to pipe up with the video request in the middle of the night and it wasn't a very well timed call. Hey, he likely made it perfectly innocently but that still doesn't make it any better. Any other time and I'm sure there would have been a great deal of entries!
While he is human, he is also a manager. Managers manage, they don't do everything themselves. That's why they have people working for them, people that they, the manager, manage. Being a manager means being responsible for those under you and what the team works on. If something big goes wrong, or the customer base is displeased then the blame is placed squarely on the shoulders of the manager.
Say you didn't like something the government did. Do you blame the man on the street, or do you blame the president/prime minister? Most likely you blame the head of state and not the man on the street!
Why does every game have grind? Because we've been programmed to grind. Ultima Online started it, WoW refined it to an art. That doesn't mean we like it, nor want it...
And the content they provide is flawed. I don't remember a patch yet that hasn't come without a bug. Some of them over 2 years old and not fixed. And lets not go into Season 7, again...
Dan Stahl is responsible for everything that goes into this game and onto this server, so yes, he's going to bear the brunt of it. Especially when he's caught in outright lies and/or fabrications, swapping statements around so they fit into some new mold and downright dodging answers.
Then, after all that has been said over the 3 day holiday that some people couldn't play the game because of this last patches bugs, the first post he makes is a 'Harlem Shuffle' thread? REALLY? That patch should have been rolled back Friday morning until they had a fix, but no, they let their paying customers rot for a 3 day holiday. ((Actually more because their not going to change anything this week. I think we all know what Thursdays patch is about, the money ship.))
So yea, we're irritated. mad and angry. Its tough being at the top of the pile. Maybe he should start some s**t rolling downhill so the rest of them could work on fixing the already existing problems before they add more this Thursday.(('cause you know with 5 weapon slots on the new ship, there's going to be some bugs SOMEWHERES.))
All hail the CDF!!
But seriously, you're telling us that the person in charge can not be held accountable? That's...weird. Of course we don't expect him to do everything on his own, that is why he has a team working for him. However, he *is* responsible for the performance of that team. Also, no one here is expecting all the grind to go away, there always has and always will be grind. Toning it down is certainly possible though, I don't see why that would be impossible. By the way, I'm not directing my anger at him. I'm angry at the game, and looking for a response from the person in charge of that game. If anything I am dissapointed in him.
Apparently some forum posters have diplomatic immunity nowadays, where can I get mine? [SIGPIC][/SIGPIC]
Look out we have a fanboy over here
DBAD
I know that space is a vacuum. What I did NOT know was that PWE/Cryptic relocated their offices there!
PWE/Cryptic Where are you? Why are you not listening to your customers?
PWE/Cryptic Stop the FARM, Bring back the FUN!
Zeus
EDIT
That got it
Fixed, slight typo
I try to follow the "most interesting" programmer style of posting...
" I don't test my code often, but when I do, I test it in production"
Zeus
He's not being a fanboy - he's being a human being and there's nothing wrong with that.
But as I noted above, when this kind of position is your job, too much is riding on it for you to bring your personal life into it.
We sympathise, of course we do - but when I have a job to do and people are counting on me, I get on with it - family matters or not.
Regarding the grind - we hear this a lot - 'every MMO has grind' - why? And why can't this one be different? It wasn't overly 'grindy' before - why is it now?
Why can't Cryptic's designers design something fun?
Please add that to your sig - but change one little thing for me:
"I don't test my code often, but when I do, I test it on Holodeck"
If you want to direct your anger on Dan, so be it - I feel sorry for you then. I am not directing anger at him - but rather expressing my opinion on Cryptic's decisions and recent mishandling of its paying customers.
As for the Cryptic Shake thread he started, and using his poor sick daughter as the reasoning behind it, well this is not High School and he is not a teenager. He is supposed to be a professional; and that post in lieu of everything going on with concerned customers was unprofessional, in my opinion.
As a professional and Cryptic employee, his posts on this forum represent the sentiment of the company towards is customers.
As Cryptic Customers, we have the right to speak our mind and sadly if they cannot act as professionals in customer relations then perhaps they should consider a career change.
Fleet: 1st Order of Role-Players' Guild - gaming together since 2004
I second that emotion!
Sorry, but on this I disagree. Yes he's human, but he is the very definition of a "fan". Just check out all the posts. No compromise. Even the words he use, drip with anger at anyone who is not happy at the moment.
Dan is an EP of STO and as he always says to us "the buck stops with him". So yes, all the ire should be directed at him.
What I don't get is why he feels the need to tell us about his daughter? This baffles me? I hope she does get better soon (and yes as a parent I do mean it), however to bring that into a discussion?
It's almost like those X-factor or other rubbish programs our lass likes, where the singer (and I say singer loosely) talks about how hard a life they have had and that winning the program would mean so much to them and their 16 brothers and sisters. It's asking for the sympathy vote.
I work for a large telecoms company and If any of our bosses went on to the various forums or twitters and said half the things Dan said or were as "brusque", we would loose business in a heartbeat.
https://www.youtube.com/watch?v=8DZb07sbdpk
I went and saw the thread Dan posted at midnight last night. Yeah, the timing for that was kind of ugh.
I really wish they would just tell us what these fleet mark changes are going to be already. I mean how hard is it to say "We are adding 20% more marks to such and such fleet actions...."
I will never understand why they expect us to take their word for it and go by their numbers when we never get to see the numbers.
Furthermore, do you expect him to work around the clock?
Done with great pleasure!
Zeus
Who do you suggest we direct it at? Dan is the man at the top and ultimately the one responsible for everything that comes and goes in this game. And the product they've been pushing out has made it through Tribble with the same bugs, many of which have not been fixed since the game's initial release. Every season they add a new grind in lieu of actual content and more lockboxes thereby shortening the longevity of the game. You cannot add as factions or meaningful, dynamic reputations later if it's already been released as a quick cash grab. The Valentine's Day Massacre patch is merely the latest in a long line of insults to the player.
Now I ask you again: Who else should take the fall here? Even Kirk would admit the captain is accountable for all those under his command.
Al Rivera hates Klingons
Star Trek Online: Agents of Jack Emmert
All cloaks should be canon.
Probably because most of the time even they dont know wtf they are wanting to do till the day prior to patch. And if its broken...TRIBBLE it. Its going in anyhow.
Come on, man. No one is saying that. You look silly trying to hang that out there.
But if Dan is going to post at midnight on a Monday, after a full weekend of people questioning his direction and decision making regarding fleet marks and buggy game-breaking patches, he might want to answer those concerns before asking for funny in-game dance videos.
Which even he now agrees would have been the better route to go.
Get it?
I'm sure PWE/Crytpic has a dedicated PR department! Where are they? What about the Executives PR person? What happened to that person after the St. Valentine's day Massacre Patch?
PWE/Cryptic Where are you? Why are you not listening to your customers?
PWE/Cryptic Stop the FARM, Bring back the FUN!
Zeus
Watched that vid and I quite agree. It seems to me that this is rather shaky ground. Especially when the prizes for gambling in this manner are not of a tangible nature.
When it comes to cryptic and number/metrics, I'd like to see HOW the came up with those numbers as well as the methods they used to analyse said numbers.
It would start the process of restoring faith in them imo.
More accurately: the Captain is responsible when he orders his crew to do something. This wasn't some rogue guy sneaking in code to remove fleet marks.
Ah, well I haven't read back too far (and it sounds like I probably don't want to).
I agree - if you take that job you should know what it entails.
To be fair, he was trying to explain why that whole Harlem Shake thing happened - he was up in the middle of the night with his sick daughter trying to help her get to sleep and made a dumb post on the forums - one he's already said he regrets.
Well this isn't the first time - during the S7 Dilithium nerfs we were told that we needed more manners :rolleyes:
But he has time to address it in other threads as well as making one? Please, we all get that you are not happy with this thread but all your doing is making it bigger by posting so your not helping your case at all, but helping those not happy.
Is Dan doing the fixes? Doesn't he have people in charge of departments doing it?
As to work around the clock. Once again he's the EP of STO that is "supposed" to be making lots of cash. I wouldn't expect him to have a 9-5 job and I would expect him to work from home and do unsociable hours.
Isn't that what comes with big job titles, big responsibilities?
Please, keep up the defense.
Truly the best thing to come out of all this!!!
It took one iceberg to sink the Titanic because they didn't know just how large it was under the water. Who knew that a simple patch that removed FM from F-missions would result in all this? Their response has been pretty much to keep playing the music...
Bon Voyage!
Fleet: 1st Order of Role-Players' Guild - gaming together since 2004
Vegeta, you forget that what he or the powers that be might define as "better" does not necessarily mesh with what we the players define as "better".
No, we expect him to do his job in a professional manner.
You do know what that means right?