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Forums > Home› Support› C-Store, ZEN, and Promotions

Had character slots disappear when I combined my PWE and Cryptic account

ozewaozewa Member Posts: 0 Arc User
edited July 2012 in C-Store, ZEN, and Promotions
To make matters worse, apparently I can't access the perfect world support stuff because the website is broken today. I don't know what to do, but my little baby science officer just disappeared.
President of the Amnian Illithid Public Affairs Committee (AIPAC). Please spread the word that the term "Mind Flayer" is a derogatory term to our kind.
Post edited by ozewa on

Comments

  • maddog0000doommaddog0000doom Member Posts: 1,017 Arc User
    edited July 2012
    ozewa wrote: »
    To make matters worse, apparently I can't access the perfect world support stuff because the website is broken today. I don't know what to do, but my little baby science officer just disappeared.

    you mean u changed you cyprtic account to pwe and now you are missing charater slots?

    open a ticket
    [SIGPIC][/SIGPIC]
  • bookrackersbookrackers Member Posts: 20 Arc User
    edited July 2012
    Thats what we're supposed to get when we combine accounts? Loss of stuff?

    curse you PWE
    [SIGPIC][/SIGPIC]
  • ozewaozewa Member Posts: 0 Arc User
    edited July 2012
    maddog0000doom wrote: »
    you mean u changed you cyprtic account to pwe and now you are missing charater slots?

    open a ticket

    As I said, I can't because Perfect World's webpage is broken at the moment.
    President of the Amnian Illithid Public Affairs Committee (AIPAC). Please spread the word that the term "Mind Flayer" is a derogatory term to our kind.
  • mikewendellmikewendell Member Posts: 0 Arc User
    edited July 2012
    You can send in an email:

    http://sto-forum.perfectworld.com/showthread.php?t=267893

    I submitted a ticket earlier today without issue. What's broken on the website for you?
  • ozewaozewa Member Posts: 0 Arc User
    edited July 2012
    mikewendell wrote: »
    You can send in an email:

    http://sto-forum.perfectworld.com/showthread.php?t=267893

    I submitted a ticket earlier today without issue. What's broken on the website for you?

    Couldn't submit a new ticket, replied to old ticket through my email regarding an earlier issue with the account promotion.
    President of the Amnian Illithid Public Affairs Committee (AIPAC). Please spread the word that the term "Mind Flayer" is a derogatory term to our kind.
  • mikewendellmikewendell Member Posts: 0 Arc User
    edited July 2012
    ozewa wrote: »
    Couldn't submit a new ticket, replied to old ticket through my email regarding an earlier issue with the account promotion.

    I mean are you getting an error? It redirects some where? Some specifics would be helpful.

    Your browser as well.
  • ozewaozewa Member Posts: 0 Arc User
    edited July 2012
    As I said, sent PWE support an email. Support Agent 49 is quite thorough but he says that my characters on my PWE account never existed. I know I had a fed science officer. I'm guessing my poor Agamotto just had a mishap with some time travel. He will turn up somewhen.

    Also, Mike, it is an endless redirect error.
    President of the Amnian Illithid Public Affairs Committee (AIPAC). Please spread the word that the term "Mind Flayer" is a derogatory term to our kind.
  • ozewaozewa Member Posts: 0 Arc User
    edited July 2012
    Well, PWE sent me a survey asking how they did, so apparently they consider the matter closed. I did not get my character nor any slots restored. This is not bueno.
    President of the Amnian Illithid Public Affairs Committee (AIPAC). Please spread the word that the term "Mind Flayer" is a derogatory term to our kind.
  • eiledoneiledon Member Posts: 595 Arc User
    edited July 2012
    just want to get this straight in my head..

    you have/had a cryptic account with STO character(s) on it. you also had/have a pwe account with STO character(s) on it? You linked these two accounts and were surprised when the character(s) on the PWE side did not magically merge into your cryptic characters

    Not sure the linking worked the way you thought it worked. If it was to be a true merger with characters of both accounts moving to one, then you would probably needed to have spare character slots (or slots added by pwe to accomodate this - and if you already had max number of characters then how would they accomodate this?) I think in the majority of cases cryptic users would not have had any pre-existing sto characters using a pwe account. And anyone new since account linking began is already pwe only.
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  • ozewaozewa Member Posts: 0 Arc User
    edited July 2012
    Well, I certainly wasn't expecting my characters to disappear. Also, I only had the 3 character slots on both accounts.
    President of the Amnian Illithid Public Affairs Committee (AIPAC). Please spread the word that the term "Mind Flayer" is a derogatory term to our kind.
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