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"Couldn't Transfer Character"

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    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2012
    Same error here with Zaria system on FED side and Convoy Attack (Pi Canis path of the warrior) at the KDF side.

    Since noone did it before, I post the ticket ID: 1,329,721
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    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2012
    Same here for State of Q mission (Q's Gambit), when I reach the point to beam down with my officers I get this error, tried twice just now.

    I disconnect afterward and when I try to relog i get the safe log in pop up.

    EDIT: another episode with the same error...


    Ticket #120424-000216
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    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2012
    As it stands, my fleetmate and I kept trying to re-enter fluidic space over and over again until the game eventually patched for me and let me progress. It did not for her, and thus she was booted out to sector space when she re-logged in. However she was able to join me as a result of my advancement. It took roughly 12 tries before my patch attempt succeeded.


    So to all of you running into this problem: until Cryptic comes up with a final solution, our current choice is to keep ramming our faces into the zoning attempts until it finally patches and allows us to progress.
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    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2012
    I tried to replay the stranded in space and got the error. The memory leak hasnt been fixed it seems. I think the execs (money people) need to get off their butts and get some programmers to fix the corrupted code in the game to fix the ISSUE instead of merely dealing with the SYMPTOMS as they arise. That way, the game would not only be playable, but people would be more inclined to spend money in regards to it if IT WORKED the way it SHOULD.
    If it means hours bieng down or even a couple days, I'd rather that happen and see some results as opposed to seeing more of the same thing pop up time after time after time etc.
    Also, it would be nice to have a customer service line to call like almost every other MMO out there.
    After all, you can't very well make a profit off of an mmorpg if people mass quit and go to another now can you?
    Thanks.
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    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2012
    I got this in Crack in the Mirror today. Tried to get into the Mine Investigation map and received the error. Is there a way to force-patch? Not sure if that's the problem, but I crashed last night, didn't have the time to restart and verify, so I tried to verify this morning. The process locked up before it verified a single file, so I closed the launcher and restarted it, and it didn't give me the option. Then I started Crack in the Mirror, and got the error at Mine Investigation.

    Edit: I just found the force verify option and am giving it a try.... Nope. Locks up, won't verify a single file. Someone suggested reinstalling? I'd rather not, but looks like I don't have a choice since we aren't getting any feedback here.
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    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2012
    Couldn't Transfer Character - Server Is Not Responding


    I can launch game session and login at launch pannel and characters pannel but when i select the main character i get the request message to chose "Normal login" or "Safe Login". In both the following message is "SERVER IS NOT RESPONDING",

    To better explain the situation i resume the steps i run:

    1. I run by link on desktop the "C:\Users\Public\Games\Cryptic Studios\Star Trek Online.exe" and i login succesfull, and It is possible to check my launcher version by such image

    http://i194.photobucket.com/albums/z240/primonemo/STO_ERR_LOGIN_LaunchVer-1.jpg

    2. i get access at the game's characters and i select the main as consequence i get the request too select "safe login" or "normal login" ( i tested both choice by the two characters and the error and conclusion are the same)

    http://i194.photobucket.com/albums/z240/primonemo/STO_ERR_LOGIN_SafeRequest.png


    3. I was at Heart Space Dock Map but the upload page at the counte 34.x lose the pointer conection and the message counter starts "server time out millisecnd counter"

    http://i194.photobucket.com/albums/z240/primonemo/STO_ERR_LOGIN_SrvNotResp.png


    4. The login phase session is auto aborted and redirected aat such message page status

    http://i194.photobucket.com/albums/z240/primonemo/STO_ERR_LOGIN_TimeOut.png


    End Of GAme... :confused::eek:

    Can you help me to fix it??


    It is possible to check the STO game version by this image

    http://i194.photobucket.com/albums/z240/primonemo/STO_ERR_LOGIN_STO_Ver.png


    It is possible to check the network workflow by the log's client:
    120518 14:33:49 14 Client[0]: LoginServer link attempting connect: 208.95.184.43:7001
    120518 14:33:58 15 Client[0]: LoginServer link disconnected (208.95.184.43:7001). Reason: socket was shutdown(0:No error) (socket error 0: No error)
    120518 14:33:58 16 Client[0]: GameServer link attempting connect (208.95.184.20:7387).
    120518 14:33:58 17 Client[0]: GameServer link connected (208.95.184.20:7387).
    120518 15:34:17 18 Client[0]: Client told to log out. Reason: You were automatically logged out, because you were idle for more than 60 minutes.
    120518 15:34:17 19 Client[0]: GameServer link disconnected (208.95.184.20:7387). Reason: socket was shutdown(0:No error) (socket error 0: No error)
    120518 15:34:23 20 Client[0]: ChatRelay link disconnected (208.95.184.43:7406). Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)
    120518 20:20:34 21 Client[0]: LoginServer link attempting connect: 208.95.184.192:7001
    120518 20:20:38 22 Client[0]: LoginServer link disconnected (208.95.184.192:7001). Reason: socket was shutdown(0:No error) (socket error 0: No error)
    120518 20:20:38 23 Client[0]: GameServer link attempting connect (208.95.184.134:7387).
    120518 20:20:43 24 Client[0]: GameServer link unresponsive for more than 5 seconds.
    120518 20:20:48 25 Client[0]: GameServer link being forcibly disconnected by client (208.95.184.134:7387): Timed out connecting to GameServer
    120518 20:20:54 26 Client[0]: ChatRelay link disconnected (208.95.184.43:7414). Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)
    120518 20:58:17 14 Client[0]: LoginServer link attempting connect: 208.95.184.43:7001
    120518 20:58:40 15 Client[0]: LoginServer link disconnected (208.95.184.43:7001). Reason: socket was shutdown(0:No error) (socket error 0: No error)
    120518 20:58:40 16 Client[0]: GameServer link attempting connect (208.95.184.134:7387).
    120518 20:58:45 17 Client[0]: GameServer link unresponsive for more than 5 seconds.
    120518 20:58:50 18 Client[0]: GameServer link being forcibly disconnected by client (208.95.184.134:7387): Timed out connecting to GameServer
    120518 20:58:55 19 Client[0]: ChatRelay link disconnected (208.95.184.43:7413). Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)
    120518 20:59:03 20 Client[0]: LoginServer link attempting connect: 208.95.184.192:7001
    120518 20:59:09 21 Client[0]: LoginServer link disconnected (208.95.184.192:7001). Reason: socket was shutdown(0:No error) (socket error 0: No error)
    120518 20:59:09 22 Client[0]: GameServer link attempting connect (208.95.184.134:7387).
    120518 20:59:14 23 Client[0]: GameServer link unresponsive for more than 5 seconds.
    120518 20:59:19 24 Client[0]: GameServer link being forcibly disconnected by client (208.95.184.134:7387): Timed out connecting to GameServer
    120518 20:59:25 25 Client[0]: ChatRelay link disconnected (208.95.184.43:7403). Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)
    120518 21:02:35 14 Client[0]: LoginServer link attempting connect: 208.95.184.42:7001
    120518 21:03:06 15 Client[0]: LoginServer link disconnected (208.95.184.42:7001). Reason: socket was shutdown(0:No error) (socket error 0: No error)
    120518 21:03:06 16 Client[0]: GameServer link attempting connect (208.95.184.134:7387).
    120518 21:03:11 17 Client[0]: GameServer link unresponsive for more than 5 seconds.
    120518 21:03:16 18 Client[0]: GameServer link being forcibly disconnected by client (208.95.184.134:7387): Timed out connecting to GameServer
    120518 21:03:21 19 Client[0]: ChatRelay link disconnected (208.95.184.43:7416). Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)
    120518 21:03:29 20 Client[0]: LoginServer link attempting connect: 208.95.184.34:7001
    120518 21:03:33 21 Client[0]: LoginServer link disconnected (208.95.184.34:7001). Reason: socket was shutdown(0:No error) (socket error 0: No error)
    120518 21:03:33 22 Client[0]: GameServer link attempting connect (208.95.184.134:7387).
    120518 21:03:38 23 Client[0]: GameServer link unresponsive for more than 5 seconds.
    120518 21:03:43 24 Client[0]: GameServer link being forcibly disconnected by client (208.95.184.134:7387): Timed out connecting to GameServer
    120518 21:03:48 25 Client[0]: ChatRelay link disconnected (208.95.184.43:7407). Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)
    120518 21:11:18 14 Client[0]: LoginServer link attempting connect: 208.95.184.129:7001
    120518 21:13:44 15 Client[0]: LoginServer link disconnected (208.95.184.129:7001). Reason: socket was shutdown(0:No error) (socket error 0: No error)
    120518 21:13:44 16 Client[0]: GameServer link attempting connect (208.95.184.134:7387).
    120518 21:13:49 17 Client[0]: GameServer link unresponsive for more than 5 seconds.
    120518 21:13:54 18 Client[0]: GameServer link being forcibly disconnected by client (208.95.184.134:7387): Timed out connecting to GameServer
    120518 21:14:00 19 Client[0]: ChatRelay link disconnected (208.95.184.43:7415). Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)
    120518 21:20:49 14 Client[0]: LoginServer link attempting connect: 208.95.184.43:7001
    120518 21:20:57 15 Client[0]: LoginServer link disconnected (208.95.184.43:7001). Reason: socket was shutdown(0:No error) (socket error 0: No error)
    120518 21:20:57 16 Client[0]: GameServer link attempting connect (208.95.184.134:7387).
    120518 21:21:02 17 Client[0]: GameServer link unresponsive for more than 5 seconds.
    120518 21:21:07 18 Client[0]: GameServer link being forcibly disconnected by client (208.95.184.134:7387): Timed out connecting to GameServer
    120518 21:34:08 14 Client[0]: LoginServer link attempting connect: 208.95.184.34:7001
    120518 21:37:09 15 Client[0]: LoginServer link disconnected (208.95.184.34:7001). Reason: socket was shutdown(0:No error) (socket error 0: No error)
    120518 21:37:09 16 Client[0]: GameServer link attempting connect (208.95.184.134:7387).
    120518 21:37:14 17 Client[0]: GameServer link unresponsive for more than 5 seconds.
    120518 21:37:19 18 Client[0]: GameServer link being forcibly disconnected by client (208.95.184.134:7387): Timed out connecting to GameServer
    120518 21:37:24 19 Client[0]: ChatRelay link disconnected (208.95.184.43:7402). Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)
    120518 21:55:33 14 Client[0]: LoginServer link attempting connect: 208.95.184.34:7001
    120518 21:55:52 15 Client[0]: LoginServer link disconnected (208.95.184.34:7001). Reason: socket was shutdown(0:No error) (socket error 0: No error)
    120518 21:55:52 16 Client[0]: GameServer link attempting connect (208.95.184.134:7387).
    120518 21:55:57 17 Client[0]: GameServer link unresponsive for more than 5 seconds.
    120518 21:56:02 18 Client[0]: GameServer link being forcibly disconnected by client (208.95.184.134:7387): Timed out connecting to GameServer
    120518 21:56:07 19 Client[0]: ChatRelay link disconnected (208.95.184.43:7406). Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)


    Ripe.net IP ownership report :

    lookup :: 208.95.184.20

    NetRange: 208.95.184.0 - 208.95.187.255
    CIDR: 208.95.184.0/22
    OriginAS: AS46461, AS33382
    NetName: CRYPTIC-NET-PWNAGE-US01
    NetHandle: NET-208-95-184-0-1
    Parent: NET-208-0-0-0-0
    NetType: Direct Assignment
    Comment: http://www.crypticstudios.com
    RegDate: 2008-09-25
    Updated: 2012-03-02
    Ref: http://whois.arin.net/rest/net/NET-208-95-184-0-1

    OrgName: CRYPTIC STUDIOS, INC.
    OrgId: CRYPT-4
    Address: 980 UNIVERSITY AVE
    City: LOS GATOS
    StateProv: CA
    PostalCode: 95032
    Country: US
    RegDate: 2007-02-10
    Updated: 2012-01-26
    Comment: http://www.crypticstudios.com
    Ref: http://whois.arin.net/rest/org/CRYPT-4


    Ping Test succefull:
    C:\> ping -a 208.95.184.20
    208.95.184.20: byte=32 durata=107ms TTL=115
    208.95.184.20: byte=32 durata=106ms TTL=115
    208.95.184.20: byte=32 durata=107ms TTL=115
    208.95.184.20: byte=32 durata=106ms TTL=115


    Answer me asap please
  • Options
    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2012
    I done the following test with a sucessfull and significative information to better understand "where is the problem"

    When i encountered the problem of "COULDN'T TRANSFER CHARACTER followed by the SERVER IS NOT RESPONDING", i made the tests only by 2 of 3 normal character that every player can create and use, so i created the last one right now (the N°3) and if i launch the client (it is the same installed on machine) , such last character works efficently. I completed all Tutorial and respawn twice at Heart SpaceDock. At first respawn the client stoped at the "waiting upload page wallscreen ", so i tried to mnake a dump but it is too large to be sent quicly (more than 3h of bandwich); so i quited the process just doing "close window". After that i relogin and the character N°3 is able to login and load the map and move into interactions of the game, but character N°1 and N°2 (the oldest and better grow) they dont work.


    I am checking the logs and it seems that a double process call a stack over the same socket if i try to use main character (the N°1), maybe it depends by the prompt request fof "Safe login" and "Normal login" ?????
  • Options
    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2012
    SOLUTION FOUNDED !

    to avoid the "Could not transfer Character" and the following "Server connection lost"

    you have to set the correct PROXY (US or EU) at OPTION PANNEL of the starter login launcher:
    I set also FORCE VERIFY:

    After such config it is necessary close and restart launcher but then all main characters are able to respawn again and interact with object's map.

    THAT IS THE SOLUTION.

    http://i194.photobucket.com/albums/z240/primonemo/STO_ERR_LOGIN_SOLUTION_set_the_proxy.png

    Enjoy
    :)

    (to read the step by step check ... http://forums.startrekonline.com/showthread.php?p=4222527#post4222527 )
  • Options
    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2012
    I got this several times while doing various missions. Usually when i go and do something else or safe login it's fixed, but it's still very annoying.
  • Options
    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2012
    It's doing it to me too when I am in Operation Gamma.
  • Options
    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2012
    me too. operation Gamma
    go to warmhole, short skit, then loading...."couldn't transfer..."
  • Options
    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2012
    me too. operation Gamma
    go to warmhole, short skit, then loading...."couldn't transfer..."

    I even tried reinsalling it and it still is doing it! I hate this new patch.
  • Options
    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2012
    me too. operation Gamma
    go to warmhole, short skit, then loading...."couldn't transfer..."

    Yep. Me too. Operation Gamma. Can not enter wormhole.

    Oh Cryptic, what are you doing?
  • Options
    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2012
    Torlak wrote:
    Yep. Me too. Operation Gamma. Can not enter wormhole.

    Oh Cryptic, what are you doing?

    Someone in the fleet said that this last patch broke it. I think sadly the best thing to do is wait until the next patch goes in and send in reports. :(
  • Options
    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2012
    Can't either continue Mine Enemy or even Patrol Hrifar.

    Guess they broke something
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    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2012
    What the.... It worked so well just a little time before... My kdf toon could do this but not my fed....
    "cannot transfer character"
  • Options
    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2012
    I too get the "Couldn't Transfer Character" error and boot to login when trying to start the mission "Mine Enemy". Tried it a dozen times over several hours, abandoned and re-acquired, nothing. I can't even begin it :(
  • Options
    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2012
    Also broke for me on Operation Gamma. After the little cinematic it boots me with the error.
  • Options
    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2012
    Operation Gamma, same issue for me, boots after skit.

    Also, if I warp out and tr reentering, at one point it booted me then even before the wormhole skit. Needs a fix quickly. That's only two missions before the Breen series, and you already had to extend that once due to bugs before. A bug keeping us from it is just as bad.
  • Options
    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2012
    The EU proxy seems to be shot. Being in the EU, using none lets me patch but not get into Mine Enemy, but using the EU proxy doesn't even let me patch. Using the US proxy worked.
  • Options
    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2012
    I am suffering the "Couldn't Transfer Character" bugs at Operation Gamma (second part of plot mission, it does not work the respawn after wormhole movie)

    I do the following test after the forced logout:

    - first test; reloging setting "FORCE VERIFY" by launcher console, after that the usually prompt for normal or safe login showed out but i was unable to continue the mission (I was at DS9 sector space prompt request: "Continue: Operation Gamma")

    - second test; i quited the mission and redo all objects mission of the first part of the mission's plot, as before i was unable to respawn to second part of mission's plot.

    i am without idea of how to solve it, my connection work efficently with all others zone game areas, same for missions. The launcher has set the proxy EU.

    Any advices??
  • Options
    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2012
    Setting proxy to US fixed it for Mine Enemy
  • Options
    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2012
    /sigh no word on fix yet?
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    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2012
    wanna catch my next jem`hadar setitem....grrrrr..cant wait^^.
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    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2012
    Cannot begin mission, getting Couldn't transfer character. get booted. Logged back in several times. Even tried with different ships, still being booted. :(

    What to do?
  • Options
    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2012
    ok guys i did a force verify, no proxy, and operation gamma went right in...
  • Options
    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2012
    Crayosicom suggestion worked for me.. had to drop and restart gamma but worked after that. Also when changed to force ver on launcher wouldn't stop the patch process so hit cancel to bypass and game started up fine.
  • Options
    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2012
    Did what a previous poster did, and it worked!

    Just went to the upper right corner and changed instances. Was able to make the zone transfer in a different instance.
  • Options
    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2012
    Cannot begin mission, getting Couldn't transfer character. get booted. Logged back in several times. Even tried with different ships, still being booted. :(

    What to do?

    I'm in the same position... tried the tech stuff like dropping the mission, rebooting the game and even the 20 minute verification of files... just not happening!

    Contacted GM who basically said it's a technical problem and i need to keep looking on the forums for updates!
  • Options
    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2012
    Ive also the same problem 'couldn't transfer character' with te mission 'operation gamma'
    It happens right after the wormhole scene (after youve disabled the sensors)

    I also tried enabling/disabling proxy and verify data option some people talk about, with no effort.

    Hope to see it fixed soon (ofc its sunday)
    gl fixing it
This discussion has been closed.