If you could please send us DxDiag and HijackThis logs, that will help us to diagnose the problem. It'll be helpful to us if you tell us some of your computer's information, and PLEASE include any screenshots of any bugs or errors that you get.
To create a dxdiag log, go to Start, click on Run (or Search if using Windows 7 or Vista), then type in dxdiag and press Enter on your keyboard.
Click on Save All Information, then attach the text file to this ticket (If on a 64bit system, look for and click on the Save 64bit Dxdiag button beside the Save All Information button).
Click Do a system scan and save a log file, then attach the text file to your reply.
Please do not copy and then paste the text of these logs into your ticket.
We'll take look at these log files and give you feedback on your issue.
With all due respect Darth Panda this seems like an issue on Cryptic's side with STO as I logged in earlier this morning to STO fine, but later in the day, the STO launcher launces and allows me to enter my login password - authenticates fine; THHEN at the point it would display the Holodeck and Tribble buttons; it crashes and launches the Cryptic error reporting tool.
HOWEVER
I can launch and fully patch and log into Champions Online just fine - which is why I believe the problem has nothing to do with my PC setup and more to do with some sort of glitch or mis-configuartion at Cryptic's end since BOTH GAMES use the exact same launching and patching tech.
So, it mught be a good idea to communicate this to Cryptic.
In case you do not see the other thread - when opening your Launcher - go to Options - and check "Show all games". Hit ok. Close and re-launch the game launcher and then you are able to get in. this works!
This part is important. I only play STO. Would have never thought to list all games.
Thanks!
I was able to login in 3 hours ago...now I get a "Crypticerror:Oops!" WTF is an OOPS error? seriously? couldn't design a better error explanation other than Oops? Oops is "Oops, we promised KDF game content and then dropped the ball"
This is what i get for a message trying to log onto the game.
Yep.. Just happened to me. Logged out and relogged in as soon as i could and keep getting client side crash. Rebooted computer and same thing...
In case you do not see the other thread - when opening your Launcher - go to Options - and check "Show all games". Hit ok. Close and re-launch the game launcher and then you are able to get in.
This worked.. Thank you for sharing. Just confused of why all of a sudden it decided to crash
I can't even get to the lancher at all it lags and turns white. or stuck on patching lancher.. so unsure how this is fix is even supposed to work for me?
I tried on both my computers and i cannot get past the lauch screen. like i lauch game log in then and error message comes up, i updated everything support told me to update then restarted computer, still does not work. help.
I am experiencing the same issue. I restarted my computer and the game still does not launch. I am getting an error report box. First time in two years that the server has been up and I haven't been able to launch! I guess that's not a bad track record, but it's still pretty frustrating.
Program: ...
SVN Revision: 87348
Time: Wed Mar 21 06:55:51 PM
Process ID: 1404
File: c:\src\libs\utilitieslib\utils\error.c
Line: 740
Expression: 0
Error Message: Premature Errorf: Someone (c:\src\libs\utilitieslib\utils\cmdparse.c: 2076) tried to generate Errorf "Unrecognized command: SetSharedMachineIndex 0
Unknown command "SetSharedMachineIndex"." before the file system is ready, mostly like in an AUTO_RUN
Ok This works for me , click on your game icon to bring up the login screen ( do not log in yet) up the top right click OPTIONS this will bring up a small window, there you will find SHOW ALL GAMES tick that box, click apply close window...You should get a message Launcher needs to restart, Close luancher and reopen everything should be fine now
This trick seems to work, no idea why though. Thank you to the original poster who found this, you are a stress /annoyance saver! Two thumbs up!
This resolved the issue. Before you hit Engage from the launcher, click the "Options" link at the top right of the window. From there, put a check in the box that says, "Show All Games". You should be prompted to restart the launcher. Close the launcher, restart it, and you should be able to log in as normal.
A mod should get this thread set so that the solution is the top post.
Comments
With all due respect Darth Panda this seems like an issue on Cryptic's side with STO as I logged in earlier this morning to STO fine, but later in the day, the STO launcher launces and allows me to enter my login password - authenticates fine; THHEN at the point it would display the Holodeck and Tribble buttons; it crashes and launches the Cryptic error reporting tool.
HOWEVER
I can launch and fully patch and log into Champions Online just fine - which is why I believe the problem has nothing to do with my PC setup and more to do with some sort of glitch or mis-configuartion at Cryptic's end since BOTH GAMES use the exact same launching and patching tech.
So, it mught be a good idea to communicate this to Cryptic.
This part is important. I only play STO. Would have never thought to list all games.
Thanks!
On the main page where you login, click on the Options link on top. Then select Show All Games
Restart the launcher
Worked for me
The cryptic login solution did NOT work for me...
Yep.. Just happened to me. Logged out and relogged in as soon as i could and keep getting client side crash. Rebooted computer and same thing...
This worked.. Thank you for sharing. Just confused of why all of a sudden it decided to crash
Submitted a ticket to PW support. Took me a few tries to realize I had a PW account from back in the day.
Let's see what happens.
Poor show cryptic that means its your fault im affraid.
was getting worried as i was playing fine logged out for about 5 minutes as wife was going to bed and all of a sudden crash on launch.
please fix this problem
This worked for me too, thanks for the info.
I did that. :S should have done the same thing.
Brian
Recieved something similar.
This did not resolve the issue for me. I am still receiving the error report window and the launcher is crashing.
This resolved the issue. Before you hit Engage from the launcher, click the "Options" link at the top right of the window. From there, put a check in the box that says, "Show All Games". You should be prompted to restart the launcher. Close the launcher, restart it, and you should be able to log in as normal.
A mod should get this thread set so that the solution is the top post.
Brian
Doesn't work for me