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Forums > Home› Star Trek Online General Discussion

STO Launcher crashes at login!

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Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    Add me to the list. It's asking me to debug, and then find a programmer lol.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    Glad its not just me then. It was working fine about 2 hours ago, now the login agent / client crashes aafter I log in. I notice that the big advert on the left also incorrectly displays "2 days left" for cardassian lock boxes when earlier it said "last day" or somehting like that. So something is up with the launcher.

    Cryptic please help!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    Add me to the list of people who after logging in from teh STO launcher - get a crash right after (don't even see the Holodeck or Tribble buttons.

    Funny thing is - I can log into Champions Online just fine - so it appears to be something unique to the STO launch/patching process.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    Same here. Its quite annoying. Got back from school to play STo and its a no-go....
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    Xautos wrote:
    if its a cryptic issue, reinstalling wont change anything.

    Exactly my point. If it had something to do with the Tribble patch, it would have been on our end. That was my theory by removing the game and reinstalling it in a different place. Didn't work. Therefore at the very least it is not appearing to be on our end.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012

    It's not a location thing either, my friend who lives a few blocks away can log in fine. My wife can log in to her account and that's the same home, same network.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    It happened to me too but I am wondering if this is a good thing that I cannot get on...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    same here.
    When loggin with the launcher... kaput
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    response, read a few posts down.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    And just started for me as well. I also tried uninstalling, then nuking the whole cryptic studios directory to get rid of any old preferences, then installing, reboot and then run again. It allows you to type in password but crashes as soon as engage button is shown. I am really beginning to regret spending $300 a week ago to buy a lifetime subscription after having 132K in dilithium going missing, the unanswered bug reports and now this.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    i just check another way to get on sto and i can't connect to the account server.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    Game has been working fine all day, just tried to log back in and the launcher is now crashing exactly as described above.

    Tried a reboot, no joy.

    No other software has been updated or installed on my system today - always bombs when it tries to contact the server after entering my password.

    Attached screenshots of the launcher for version info and also to confirm it's now showing 2 days till the boxes vanish, rather than the 1 it was showing earlier.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    Capt.Spade wrote: »
    Yeah, I tried the same thing in hopes that it would work by bypassing the launcher. No go for me either. :(
    Same here. I wasn't able to connect to the server, so this is definitely a bigger issue than just the launcher. Quite frankly, it's also disturbing, considering all the recent hacks/single items loss posts around the forums...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    Launcher is also crashing for me atm, wasnt like this about an hour ago.

    When starting the game through the gameclient.exe in the gamefolder and subsequently trying to log in I get the "Connection to account server timed out" message.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    Same problem here.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    If you skip the launcher and just use the client you can get in... but then the account server times out. Its not just a launcher issue.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    And another with crashing at the launcher. 2 times and then I rebooted (plus some windows updates) and tried several more times. Usually crashing when I hit engage, but the last two the crash occurs as the launcher checks for updates. Could login this morning, ~8 hours ago.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    I am having this issue as well... I just got home from work and tried to login, I type my password and the launcher crashes. I worked fine for me last night and I HAVEN'T downloaded the latest tribble patch.

    Good thing I checked the forums before wasting time reinstalling lol
    Cryptic can we get a response on this? It's obviously not on our end...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    Glad its not just me then. It was working fine about 2 hours ago, now the login agent / client crashes aafter I log in. I notice that the big advert on the left also incorrectly displays "2 days left" for cardassian lock boxes when earlier it said "last day" or somehting like that. So something is up with the launcher.

    Cryptic please help!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    Add me to the list of people who after logging in from teh STO launcher - get a crash right after (don't even see the Holodeck or Tribble buttons.

    Funny thing is - I can log into Champions Online just fine - so it appears to be something unique to the STO launcher/patching process.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    same here. The launcher stops working after clicking login. But if i can login to the web... why can't i login to the game?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    Chenchuan wrote: »
    If you skip the launcher and just use the client you can get in... but then the account server times out. Its not just a launcher issue.


    Yeah, you're correct. I guess i was hoping for an easy fix. I hope this isn't another several hour problem. Oh well... :(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    I had a Steam Update and restarted it and tried to play and crashed after several Steam restarts and one system restart. I defragged/validated my Steam files for the game and now I get an error that says "Failed to contact key server". :(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    I just got home from work and was looking forward to some quality time with my kids on STO and got this same mesasage and crash about running some debugger or some such worked fine earlier
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    I was able to play a couple hours ago and have changed nothing since then. And trying to bypass the launcher with the gameclient results in a timeout when connecting to the account server.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    The launcher stops working after clicking login and Crashed. i was just on 2 hours ago. :(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    Just another "me too". I've not been on tribble, though I don't know if patches for it were pushed along with other patches.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    I was having this same issue. In the options for the launcher I clicked "show all games" and was then able to log in fine.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    I rec'd a Crashed Application window..

    Assertion failed

    Program: ...
    SVN Revision: 87348
    Time: Wed Mar 21 06:55:51 PM
    Process ID: 1404
    File: c:\src\libs\utilitieslib\utils\error.c
    Line: 740
    Expression: 0

    Error Message: Premature Errorf: Someone (c:\src\libs\utilitieslib\utils\cmdparse.c: 2076) tried to generate Errorf "Unrecognized command: SetSharedMachineIndex 0
    Unknown command "SetSharedMachineIndex"." before the file system is ready, mostly like in an AUTO_RUN

    0 SYSTEM_ERROR 487 at 0x004A6F8D (0,18cdac,0,2800)
    Line: --- (0)
    Module: CrypticError.exe
    1 SYSTEM_ERROR 487 at 0x0051B1E4 (0,5b19e0,0,18f620)
    Line: --- (0)
    Module: CrypticError.exe
    2 SYSTEM_ERROR 487 at 0x0051A731 (0,5b19e0,0,5cd418)
    Line: --- (0)
    Module: CrypticError.exe
    3 SYSTEM_ERROR 487 at 0x0047B239 (0,20264a4,0,18fd94)
    Line: --- (0)
    Module: CrypticError.exe
    4 SYSTEM_ERROR 487 at 0x0047BA85 (0,800,0,5cbde0)
    Line: --- (0)
    Module: CrypticError.exe
    5 SYSTEM_ERROR 487 at 0x0047BB01 (0,5cc300,0,5cbde0)
    Line: --- (0)
    Module: CrypticError.exe
    6 SYSTEM_ERROR 487 at 0x0047BA18 (0,0,0,5cbde0)
    Line: --- (0)
    Module: CrypticError.exe
    7 SYSTEM_ERROR 487 at 0x004780ED (0,9,0,2e0608)
    Line: --- (0)
    Module: CrypticError.exe
    8 SYSTEM_ERROR 487 at 0x0053BCA7 (0,400000,0,0)
    Line: --- (0)
    Module: CrypticError.exe
    9 SYSTEM_ERROR 487 at 0x0055B500 (0,18ff94,0,752f339a)
    Line: --- (0)
    Module: CrypticError.exe
    10 SYSTEM_ERROR 487 at 0x0055B24D (0,7efde000,0,18ffd4)
    Line: --- (0)
    Module: CrypticError.exe
    11 BaseThreadInitThunk (7efde000,0,77b88d79,0)
    Line: --- (0)
    Module: kernel32.dll
    12 RtlInitializeExceptionChain (55b240,0,7efde000,0)
    Line: --- (0)
    Module: ntdll.dll
    13 RtlInitializeExceptionChain (55b240,0,7efde000,0)
    Line: --- (0)
    Module: ntdll.dll

    Heap is NOT corrupted
    No windows SYSTEM error code found.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    Adding my name to the list.
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