I dont think its a login issue to be exact as it appears for me at least to log in and go tot he next screen were it ususally checks for version updates then give you either the option to patch or to engage
so id say it has some thing to do with checking for version updates and/or downloading patch information.
If you could please send us DxDiag and HijackThis logs, that will help us to diagnose the problem. It'll be helpful to us if you tell us some of your computer's information, and PLEASE include any screenshots of any bugs or errors that you get.
To create a dxdiag log, go to Start, click on Run (or Search if using Windows 7 or Vista), then type in dxdiag and press Enter on your keyboard.
Click on Save All Information, then attach the text file to this ticket (If on a 64bit system, look for and click on the Save 64bit Dxdiag button beside the Save All Information button).
Click Do a system scan and save a log file, then attach the text file to your reply.
Please do not copy and then paste the text of these logs into your ticket.
We'll take look at these log files and give you feedback on your issue.
No offense, but since the game isn't even launching, a DXDIAG is meaningless.
HiJack this is also meaningless because this only started happening after the patch on Tribble this afternoon.
There was a small 14mb patch on Tribble. I was able to log into Holodeck once, have been on for a few hours. Friend of mine said he could no longer log in as well, so I logged out to remember how to run the safe mode and force verify options.
Lo and Behold, when I log in, I am crashing now.
NOTHING changed on my system hardware/software/driver wise. Therefor, the issue is on Cryptic/PWs end.
In addition, I also play Champions Online. It's patching/updating/logging in just fine. I'm able to play it.
The problem is with STO.
EDIT: I just tried running gameclient.exe manually. The game launches and I get to the login screen. I ender my account credentials and it sits at "Connecting to the account server" until it times out.
Since I can log into Champions Online perfectly using the same means, this is an STO issue.
Also, someone mentioned that they had a F2P and a Lifetime account. The F2P works but the Lifetime doesn't.
This is happening to me as well. As soon as I hit login after typing my password the game crashes. This problem is definitely not on our end. Please invest more in Q&A, support and IT. I don't think many F2Pers will stick around with a new problem popping up every other day.
I'd be willing to bet they're tribble patch borked our launcher. If they'd supply a link to the current holodeck launcher file, I bet that'd fix the issue. Unfortunately this got moved into the "self-help" section even though is a Cryptic issue.
EDIT: Thank you Brandon!!! It's nice to know someone there is looking out for us - even us cranky old farts.
The problem with this theory is that I have not patched tribble. I cannot get logged in far enough to patch.
This is happening to me as well. As soon as I hit login after typing my password the game crashes. This problem is definitely not on our end. Please invest more in Q&A, support and IT. I don't think many F2Pers will stick around with a new problem popping up every other day.
Nvm the F2P players. I think even the Gold/Lifetimers are getting annoyed and thinking of jumping ship.
If you could please send us DxDiag and HijackThis logs, that will help us to diagnose the problem. It'll be helpful to us if you tell us some of your computer's information, and PLEASE include any screenshots of any bugs or errors that you get.
To create a dxdiag log, go to Start, click on Run (or Search if using Windows 7 or Vista), then type in dxdiag and press Enter on your keyboard.
Click on Save All Information, then attach the text file to this ticket (If on a 64bit system, look for and click on the Save 64bit Dxdiag button beside the Save All Information button).
Click Do a system scan and save a log file, then attach the text file to your reply.
Please do not copy and then paste the text of these logs into your ticket.
We'll take look at these log files and give you feedback on your issue.
Uhm... How does that solve a problem which lays on your end ? I have the same issue and have been playing all day long. You want to know what it is ?
Its one of your guys messing around with the patch server because of the patch tomorrow and fracked something up. So everytime you log in the launcher it wants to update and since there isn't anything there to update it crashes the login client.
Its nothing dxdiag and antispywaresoftware can tell you about
Comments
so id say it has some thing to do with checking for version updates and/or downloading patch information.
Here's my DxDiag file.
No offense, but since the game isn't even launching, a DXDIAG is meaningless.
HiJack this is also meaningless because this only started happening after the patch on Tribble this afternoon.
There was a small 14mb patch on Tribble. I was able to log into Holodeck once, have been on for a few hours. Friend of mine said he could no longer log in as well, so I logged out to remember how to run the safe mode and force verify options.
Lo and Behold, when I log in, I am crashing now.
NOTHING changed on my system hardware/software/driver wise. Therefor, the issue is on Cryptic/PWs end.
In addition, I also play Champions Online. It's patching/updating/logging in just fine. I'm able to play it.
The problem is with STO.
EDIT: I just tried running gameclient.exe manually. The game launches and I get to the login screen. I ender my account credentials and it sits at "Connecting to the account server" until it times out.
Since I can log into Champions Online perfectly using the same means, this is an STO issue.
Also, someone mentioned that they had a F2P and a Lifetime account. The F2P works but the Lifetime doesn't.
I'm testing the same.
Looks like its turning into a big problem, might not want to keep trying to sweep all the posts here and admt there's an issue happening
FIX: Login with an F2P account on PW, let the game patch, then log out (don't EXIT), then login with your Cryptic account
The problem with this theory is that I have not patched tribble. I cannot get logged in far enough to patch.
Nvm the F2P players. I think even the Gold/Lifetimers are getting annoyed and thinking of jumping ship.
yup noticed that on the first crash i had
This worked!!!!
and yes, can't log in....
THIS FIXED it
confirmed... this worked for me as well. Thanks :-)
Uhm... How does that solve a problem which lays on your end ? I have the same issue and have been playing all day long. You want to know what it is ?
Its one of your guys messing around with the patch server because of the patch tomorrow and fracked something up. So everytime you log in the launcher it wants to update and since there isn't anything there to update it crashes the login client.
Its nothing dxdiag and antispywaresoftware can tell you about
Well, that at least got me into the game. Thanks.
((same issue here also, this looks like one "Critical" script issue if i ever seen one if more then one person is getting this...))
let's all chat in C# format! lulz
UPDATE: yes, from your launcher, check options and select "show all games", ty you guys, atm that is the work around that helped here
This worked for me.
Thanks for the info, I tried this and now I'm in. I'm patching though because I re installed the game. I'll update this post once I get in or not.
that could be causing the issue lol