One more for your club...
Was loading KASE, when suddenly connection timed out. Could not relog in game, so decided to restart. Launcher refuses to load now, nothing helps.
I see support not very helpful with this...
Edit: After aprox 30min of loading launcher showed up login page. Attempt to login failed because next page refused to load. Launcher works very slowly and its looks like server overload to me.
__________________
[Combat (Self)] You lose 6549 (7572) Cold from the torment of the underworld.
Aha!! Now I have no idea what it could mean, but your tests for the individual ports are being repeated, just like mine are. Ohhhhh and now I've just noticed, EMT27 has got the same thing going on! Might be on to something here.
Grouchyotaku, since you initially pointed this out, could you please, please tell us what this might suggest????!!!!
Unfortunately, if the issue is being caused by the ISP, or Backbone carrier, there isn't much you can do but complain to your ISP. Even PWE states (in their latest TOS statement)...
PWE provides free-to-play, multi-player online Games to registered users and related features, functions and services available through the Website, such as community forums and other interactive areas. To access our Games, you may be required to download and install certain client software, and such access entails the use of hardware, software and Internet access (which you acknowledge play a crucial role in your user experience). You agree that PWE is not responsible for any hardware, software or Internet access, quality, suitability or unavailability issues. PWE does not provide Internet access, and you are responsible for all fees relating to telephone and Internet access charges along with all necessary equipment, servicing, repair or correction incurred in maintaining connectivity to the servers.
One thing that you could try... Its known that STO uses much more simultaneous network connections then most other MMO games, and if you're approaching the upper limit of your router/gateway connection cache, this could cause intermittent issues with sustaining connections. So try disabling voice chat, (as well as other running networked applications) and see if this improves your condition...
The issue is not ISP related, simply do to the diversity of players having the issue. I am pretty sure it is do to individual systems.. OS maybe windows XP here.. doubt that is the issue either..
Steam.. not running Steam myself, do have it installed though.. perhaps I will try to go that route.
Whatever the solution is I will try to find it, hope Cryptic is doing the same
If a major Internet Backbone carrier is having issues dropping packets, that could explain why a wide diversity of players (limited by region) is having issues... Though individual configurations is definitely a part of this issue, is STO is known to be incompatible with some third-party MMO utilities...
It's not the ISP I use we had an in depth look at the trace and virgin media won't do jack after it leaves their network.
I gets to a cogentco b06 router and then the next hop is meant to be the connection to cryptic server but the VM guy said it could be a ip block or some ip addresses could be blacklisted. Since my broadband is dynamic ip and they won't give me a static ip I can't test anything.
I'm just at the point where I'm thinking it's best leaving it and coming back later in the year. My fleets base should be further on and ill be annoyed I can't help but what can I do now anyway.
I'm going keep an eye out on this thread but probably won't get much help from cryptic and I gave up on there so called tech department after 10 cut and paste replies.
[SIGPIC][/SIGPIC]
Original Join Date May 2009 - Real 1000 Day Veteran
Hi all,
Got the same issues, started 3 day ago:mad:
I am a lifetime user who has been with STO from the onset.
Went through some testing times as the games was originally under developed, stuck with it though.
I contacted Virgin who instructed me over the phone how to run tests. The conclusion was not ISP issues.
I have seen this before with Activision games.
The put the game on a backroom server with little or no Tech support, then after about 6 months shut the server down.
I hope Cryptic are not so shallow, but it don't look good.
Fingers crossed it was developing into a nice game.;)
Looks as though we are still in the same boat rowing in circles, maybe we need to start becoming squeaky wheels, as much as I dislike bothering mods or employees maybe start sending messages to branflakes and other tech or community managers until we begin getting some attention, I dont know what else to do at this point, looks like we can scratch Tuesday for any type of fix or solution.
Looks as though we are still in the same boat rowing in circles, maybe we need to start becoming squeaky wheels, as much as I dislike bothering mods or employees maybe start sending messages to branflakes and other tech or community managers until we begin getting some attention, I dont know what else to do at this point, looks like we can scratch Tuesday for any type of fix or solution.
Yeah, I've been eagerly checking this Forum way more than I ought to be. Foremost for the sake of hoping some fix pops up in this thread. And secondly, hoping that an announcement for a 'server maintenance' pops up, that will hopefully resolve this mess.
At this point, I'm absolutely convinced that this issue is rooted on Cryptic/PWE's end, most likely with their servers.
Should be running errands right now, but these gods-foresaken Florida flash storms have delayed me. Just waiting for this monsoon to let up right now. Must get to bank before it closes, in a little over an hour.
Speaking of Florida, someone in this thread mentioned that this might be a regional problem. Perhaps a roll call of locations might help?
Central Florida, USA, here.
"Don't try to be a great man. Just be a man and let history make its own judgments." -Zefram Cochrane
Vice-Admiral Methos Corinthian
methos71
...
At this point, I'm absolutely convinced that this issue is rooted on Cryptic/PWE's end, most likely with their servers..
However, if the issue was with Cryptic/PWE's end, then EVERYONE should be suffering from the problem. But this is simply not the case here... I connect from the Silicon Valley, and haven't been suffering these issues. (But then again, the Silicon Valley, being what it is, probably has a better quality connection to the Internet Backbone then most other locations...)
However, if the issue was with Cryptic/PWE's end, then EVERYONE should be suffering from the problem. But this is simply not the case here... I connect from the Silicon Valley, and haven't been suffering these issues. (But then again, the Silicon Valley, being what it is, probably has a better quality connection to the Internet Backbone then most other locations...)
Thats what makes it so maddening, because I want to say gee all these people can so it must be me, then I and others cant so I say it must be CRyptic, then I start thinking its me again but EVERY AND ALL Internet related operations work except one. If nothing at all worked I would know its me....if it is us then all Cryptic needs to say is, Guys we looked into this for the last 5 days and it isnt on our end etc etc, then we can all stop giving them our money and wasting our time in these forums hoping for a pie in the sky solution. BIG Sigh!
Plus week before last I was logging in just fine again for a few days, if it were my system thats got the problem that wouldnt have happened at all.
Now it has been 3 days from when I can not logg on and as I see I am not alone.
I live in NM USA and I don't think this problem is local.
The STUPID launcher auto update will not connect for everyone.
PW ... get on it for heaven's sake!
This is possibly the worst tec response I have ever seen. Even 9Dragons is better and they are the worst ... well ... maby not >.>
Someday you there at PW should do something, before the ships we use in this game are antiques.
Anybody out there? Do you tec guys even read this thread?
However, if the issue was with Cryptic/PWE's end, then EVERYONE should be suffering from the problem. But this is simply not the case here... I connect from the Silicon Valley, and haven't been suffering these issues. (But then again, the Silicon Valley, being what it is, probably has a better quality connection to the Internet Backbone then most other locations...)
Grouchyotaku, I have to rebut your assertion that "if the issue was with Cryptic/PWE's end, then EVERYONE should be suffering from the problem. But this is simply not the case here" with a quote from DaStahl (former Cryptic dev) in this thread http://sto-forum.perfectworld.com/showthread.php?t=306971&highlight=login&page=3 , which addressed a very similar issue to the one we've been suffering here.
DaStahl stated, with regard to login and connection problems that ensued with the release of Season 6, that "Keep in mind this is a major integration update between the Cryptic and PW account servers, so while the game is up and running fine (many people are in game), the Network Engineering team is investigating the disconnects and login issues and expect them to be resolved as soon as possible."
In other words, a whole lot of players had been able to login and play fine then, whilst all those posting in that thread I linked to (as with those posting in this thread), were royally screwed at the same time. Yet, not just one Dev, but two devs in that thread acknowledged that the problem was not with the end user (i.e. 'us screwed folk'), but with Cryptic/PWE and their servers.
That aforementioned issue was resolved in a little over two hours; from initial report here on the forums on 7/12/12 at 3:31PM until PWEBranflakes statement that the server had been fixed, on the same day, at 5:55PM.
In all the digging I've been doing online, through these forums and through Google, since this past Friday morning, I recall another thread describing pretty much the same problem we've been enduring (also limited to some players and not all) and it too got resolved, with Dev acknowledgement, within two hours. Ah...found that login issue thread too (not exactly the same symptoms as this problem, but login problems no less), thread is here: http://sto-forum.perfectworld.com/showthread.php?t=267864&highlight=login. And that actually got resolved in one hour. Again, that issue was effecting some players and not all.
What's more, my research has found that this issue has occurred (almost identically) multiple times since sometime in 2010. In every instance, identical to this one, there was never one mention of an end user resolution, while there were acknowledgements of this problem being on Cryptic/PWE's, and in some (if not most) cases, also an acknowledgement of resolution on Cryptic/PWE's behalf.
PWEBranflakes has already peeked in and seemingly acknowledged this issue. Honestly, what I think we're all waiting for is a response from him or another Dev, as the problem is more than likely on their end.
"Don't try to be a great man. Just be a man and let history make its own judgments." -Zefram Cochrane
Vice-Admiral Methos Corinthian
methos71
Thread has been silent for awhile, I take it no news but I hope we arent giving up the fight even though we are a bit demoralized. branflakes. you out there?
My issue stemmed from a crash that occurred on Thursday the 16th. For every crash there will be a report that is sent to Cryptic, but for some reason it got locked in the transfer of info.
Every time I clicked on the program afterwards it would pop in the task bar (defaultly located at the bottom of your screen as a list of all programs that are running), but wouldn't go any further.
I smoked the program entirely and reloaded it (didn't smoke anything from registry, just used uninstall program that is in the same folder as sto executable)
while the initial loading process was a little longer than I remembered, it did work with patience. hope this helps someone
OS: XP professional
ISP: Charter cable
Location: Vermont, USA
Okay doing the reinstall but not expecting any miracles. I sent branflakes a message yesterday very nicely asking him if any progress has been made, the message was read but not replied to so I dunno.....losing hope.
Oh and Pando Media Booster is insidious, an uninstall isnt enough, its in the registry in at least 2 places after its been wiped out. I removed all traces and will have to do so again after this install is complete.
Grouchyotaku, I have to rebut your assertion that "if the issue was with Cryptic/PWE's end, then EVERYONE should be suffering from the problem. But this is simply not the case here" with a quote from DaStahl (former Cryptic dev) in this thread http://sto-forum.perfectworld.com/showthread.php?t=306971&highlight=login&page=3 , which addressed a very similar issue to the one we've been suffering here.
DaStahl stated, with regard to login and connection problems that ensued with the release of Season 6, that "Keep in mind this is a major integration update between the Cryptic and PW account servers, so while the game is up and running fine (many people are in game), the Network Engineering team is investigating the disconnects and login issues and expect them to be resolved as soon as possible."
In other words, a whole lot of players had been able to login and play fine then, whilst all those posting in that thread I linked to (as with those posting in this thread), were royally screwed at the same time. Yet, not just one Dev, but two devs in that thread acknowledged that the problem was not with the end user (i.e. 'us screwed folk'), but with Cryptic/PWE and their servers.
....
However, regardless if there is a STO Login Server issue (or not) this does not explain the 'Net Test' reset results that you're seeing... The 'Net Test' isn't talking directly to the STO Servers, its talking to a diagnostic server that happens to be located on the same end-point network. The results still suggest that there is a connection quality issue involved here...
(And sorry for the delayed response, I've been busy grinding for Doffs & Dilithium this afternoon...)
Hey all, just d/l via steam last night, very keen to play this but i have a sort of different problem....but similar. I can get to the patcher everytime but it stalls between 70 - 80% and then just nothing. No error just stalls. Not very helpfull just wanted to add to the "Annoyed person with a day off and got some time without the missus to just chill and play some games" pile.
However, regardless if there is a STO Login Server issue (or not) this does not explain the 'Net Test' reset results that you're seeing... The 'Net Test' isn't talking directly to the STO Servers, its talking to a diagnostic server that happens to be located on the same end-point network. The results still suggest that there is a connection quality issue involved here...
(And sorry for the delayed response, I've been busy grinding for Doffs & Dilithium this afternoon...)
Ya know what Grouchyotaku, I'm not buying all that. In fact...and this is only partially directed towards you...'cause I damned well know that you maths and techy folk speak a different language and interpret language in a manner differently from myself and most folk.
In other words...and that clip was, by the way meant more for the Devs and supposed PWE techs, by the way. Yet, please explain all this nonsense in terms we can understand, in order to rectify this problem???
Assume that we are ignorant. I have no qualms with admitting that I'm ignorant as to how to resolve this problem. So, PWEBranflakes, any Dev, any PWE tech or any seemingly knowledgeable person like Grouchyotaku...can ya please give us solutions or suggestions in English (or any language that's understandable beyond 'assumed suggestion')???!!!
P.S.- And I should add that I happen to be fluent in five languages...and semi-fluent in techy too, given that I once programmed in BASIC, FORTRAN and COBAL.
"Don't try to be a great man. Just be a man and let history make its own judgments." -Zefram Cochrane
Vice-Admiral Methos Corinthian
methos71
Install complete, I fell asleep earlier, its late. So I will wipe Pando out, and shut down, Tomorrow morning I will see what happens. Night all
Hate to say it, but I'm guessing that's not gonna help ya at all.:( And why? Because I tried that nonsense last night.
That said, I did get another reply from PWE Tech Support earlier this evening, which didn't help at all, but I'll post it here anyhow, for the sake of posterity:
"Hi Player,
It might be related to cogentco as one of the network hops.
Your traceroutes look fine.
Are you able to login to your account in the game on a different computer or network ok?
Please see if this helps you at all, ans thank you for your patience while this issue is looked into.
1: Enable active javascript in IE.
And more detailed steps if you don't want to take the shorter method above:
(Provided by our infrastructure guys.)
Here are more detailed instructions on adding our launcher pages to your Trusted Sites. This is a good option for more advanced, security-conscious people because they can keep scripting blocked for all of the internet (except our lovely launchers and any other sites they trust.)
Open IE (7/8/9).
Tools -> Internet Options
Click Security??? tab.
Click Trusted Sites???. (The Green Checkmark icon)
Click Sites??? button.
Temporarily uncheck the Require server verification??? box.
Type http://launcher.startrekonline.com into the Add this website to the zone??? field and click Add???.
Type http://launcher.champions-online.com into the Add this website to the zone??? field and click Add???.
(If you desire, you can recheck the server verification??? box now!)
Click the Close??? button to close the Trusted Sites window.
Click OK??? to close the IE Options Window.
Close all instances of IE.
Close all launcher instances and then restart any of our launchers.
Scripting is now disabled for any site you dont trust, but all of our launcher features will work in both Champions and Star Trek Online."
Yep, tried that too and it didn't work. Yet, if that advice worked for any of ya' all, then please let us here...in the real world...know it, eh?
"Don't try to be a great man. Just be a man and let history make its own judgments." -Zefram Cochrane
Vice-Admiral Methos Corinthian
methos71
Please see if this helps you at all, ans thank you for your patience while this issue is looked into.
1: Enable active javascript in IE.
And more detailed steps if you don't want to take the shorter method above:
(Provided by our infrastructure guys.)
Here are more detailed instructions on adding our launcher pages to your Trusted Sites. This is a good option for more advanced, security-conscious people because they can keep scripting blocked for all of the internet (except our lovely launchers and any other sites they trust.)
Open IE (7/8/9).
Tools -> Internet Options
Click Security??? tab.
Click Trusted Sites???. (The Green Checkmark icon)
Click Sites??? button.
Temporarily uncheck the Require server verification??? box.
Type http://launcher.startrekonline.com into the Add this website to the zone??? field and click Add???.
Type http://launcher.champions-online.com into the Add this website to the zone??? field and click Add???.
(If you desire, you can recheck the server verification??? box now!)
Click the Close??? button to close the Trusted Sites window.
Click OK??? to close the IE Options Window.
Close all instances of IE.
Close all launcher instances and then restart any of our launchers.
Tried it didn't work, at least the guy read your ticket and picked up on the Congentco thing.
Finally got a hold of someone who could cancel my sub. Until this issue gets resolved, there's really no sense in me keeping my monthly sub running. I feel like this whole issue is just getting glossed over by Tech Support.
I mean hey it's only a small percentage of their playerbase that is having this problem. It must be completely our fault! <
This is the feeling I am walking away with after chains and chains of emails with Tech Support and Customer Support.
I will wait and see if they get their heads out of the sand. Maybe the day will come where I can get back in the game, and then I'll re-sub. For now, I am very disappointed in the quality of Tech and Customer Support from PWE...and that is the most I can say without violating the TOS...because there are way harsher things that I want to say...
after this is happening for metoo it worked since the patch last week...today morning i played also...and now i wanna play and it doesnt work again...
cmon cryptic what is the problem here...
Edit:
i tried now with using my iphone as hotspot...and tada it worked...this is very stranged because when i turn on my ethernet connection the launches crashed...
Hate to say it, but I'm guessing that's not gonna help ya at all.:( And why? Because I tried that nonsense last night.
And......You are right sir! Congratulations!!!!!! lol Nothing, AT&T wants another 30 bucks a month or somethin for the 5GB Data Plan so I can enable a Hotspot, not gonna bother cause the connectivity wouldnt be good enough to actively play STO for any length of time. But it is interesting that those who enable Hotspots can get the launcher open. Seems like Tech Support is starting to get an idea, but are they all talking to each other and putting the info all together in one place? I doubt it.
Tried your Internet Explorer option, I cant even get the sto forums to open on IE the page is empty, but I turned all my internet security options to unlimited since I never use that crappy browser anyway. No launcher.
Just curious, what if I completely removed IE, would the STO launcher require me to install it? I am beginning to wonder if IE might be a sticking point.
And......You are right sir! Congratulations!!!!!! lol Nothing, AT&T wants another 30 bucks a month or somethin for the 5GB Data Plan so I can enable a Hotspot, not gonna bother cause the connectivity wouldnt be good enough to actively play STO for any length of time. But it is interesting that those who enable Hotspots can get the launcher open. Seems like Tech Support is starting to get an idea, but are they all talking to each other and putting the info all together in one place? I doubt it.
Tried your Internet Explorer option, I cant even get the sto forums to open on IE the page is empty, but I turned all my internet security options to unlimited since I never use that crappy browser anyway. No launcher.
Bannon3, believe me mate, I sooo didn't want to be right! It's bad enough that there have been a bunch of us enduring this problem and you and some other in this thread have been enduring this for a whole lot longer than I have (my STO was perfectly fine since January, until last week).
I don't know anything about this 'hotspot' business, as my desktop is directly connected to a cable modem and I don't have a router. I have a wi-fi capable laptop, but I sincerely doubt it would be able to run STO and, again, I have no router.
I was really, really, really inebriated when I got that reply from PWE Tech Support. Yet, I'm pretty sure I eventually followed their IE suggestions properly. I even recall applying their instructions to both IE 64-bit and IE 32-bit (hadn't realized both were on my system until last night!). I'll comb through their instructions again in a wee bit, just in case. Yet, from what others here have already indicated, I doubt it'll help.
Just curious, what if I completely removed IE, would the STO launcher require me to install it? I am beginning to wonder if IE might be a sticking point.
I wouldn't remove IE, if I were you. I suspect it would do more harm than good. Besides, my pal who has been able to connect to STO without problems, he not only still has IE but actually uses it as his default browser (despite my imploring him that Google Chrome is way better).
I'm hoping to get a hold of my aforementioned buddy and compare system and browser settings with him again, covering areas we hadn't covered before (Network settings, Browser settings and such).
Please, if any of you have any suggestions on things I should be comparing with him, then please let me know!
"Don't try to be a great man. Just be a man and let history make its own judgments." -Zefram Cochrane
Vice-Admiral Methos Corinthian
methos71
removing IE in any windows system is a bad idea.. IE is integrated throughout the OS.. you will have many problems
IE is not the issue I would bet anyhow
i am sry for u but i have to tell u that i have the problems on 2 systems...i tried it even on my mac with the wineskin thing...tadaaa...same problem...
it has to do something with the internet connection...as i tell on a other post...when i connect with my iphone and used my 3G connection and it worked...when i tried with my wifi tethering on my iphone the problem was back...:mad::mad::mad:
Bizarre. Well at least during this round I am getting compatriots and we are throwing out all kinds of data and info, the answer is in there someplace. In May I was a lone voice complaining on this with everyone telling me they could log in and its my ISP and my Internet Connections blah blah blah blah....I hope we remain on this crusade for an answer and dont give up. I would have 4 days ago if not for the support I am getting from all of you in the same boat.
Comments
Was loading KASE, when suddenly connection timed out. Could not relog in game, so decided to restart. Launcher refuses to load now, nothing helps.
I see support not very helpful with this...
Edit: After aprox 30min of loading launcher showed up login page. Attempt to login failed because next page refused to load. Launcher works very slowly and its looks like server overload to me.
[Combat (Self)] You lose 6549 (7572) Cold from the torment of the underworld.
In-game handle @Janetza
One thing that you could try... Its known that STO uses much more simultaneous network connections then most other MMO games, and if you're approaching the upper limit of your router/gateway connection cache, this could cause intermittent issues with sustaining connections. So try disabling voice chat, (as well as other running networked applications) and see if this improves your condition...
If a major Internet Backbone carrier is having issues dropping packets, that could explain why a wide diversity of players (limited by region) is having issues... Though individual configurations is definitely a part of this issue, is STO is known to be incompatible with some third-party MMO utilities...
I gets to a cogentco b06 router and then the next hop is meant to be the connection to cryptic server but the VM guy said it could be a ip block or some ip addresses could be blacklisted. Since my broadband is dynamic ip and they won't give me a static ip I can't test anything.
I'm just at the point where I'm thinking it's best leaving it and coming back later in the year. My fleets base should be further on and ill be annoyed I can't help but what can I do now anyway.
I'm going keep an eye out on this thread but probably won't get much help from cryptic and I gave up on there so called tech department after 10 cut and paste replies.
Original Join Date May 2009 - Real 1000 Day Veteran
Got the same issues, started 3 day ago:mad:
I am a lifetime user who has been with STO from the onset.
Went through some testing times as the games was originally under developed, stuck with it though.
I contacted Virgin who instructed me over the phone how to run tests. The conclusion was not ISP issues.
I have seen this before with Activision games.
The put the game on a backroom server with little or no Tech support, then after about 6 months shut the server down.
I hope Cryptic are not so shallow, but it don't look good.
Fingers crossed it was developing into a nice game.;)
At this point, I'm absolutely convinced that this issue is rooted on Cryptic/PWE's end, most likely with their servers.
Should be running errands right now, but these gods-foresaken Florida flash storms have delayed me. Just waiting for this monsoon to let up right now. Must get to bank before it closes, in a little over an hour.
Speaking of Florida, someone in this thread mentioned that this might be a regional problem. Perhaps a roll call of locations might help?
Central Florida, USA, here.
Vice-Admiral Methos Corinthian
methos71
Thats what makes it so maddening, because I want to say gee all these people can so it must be me, then I and others cant so I say it must be CRyptic, then I start thinking its me again but EVERY AND ALL Internet related operations work except one. If nothing at all worked I would know its me....if it is us then all Cryptic needs to say is, Guys we looked into this for the last 5 days and it isnt on our end etc etc, then we can all stop giving them our money and wasting our time in these forums hoping for a pie in the sky solution. BIG Sigh!
Plus week before last I was logging in just fine again for a few days, if it were my system thats got the problem that wouldnt have happened at all.
I live in NM USA and I don't think this problem is local.
The STUPID launcher auto update will not connect for everyone.
PW ... get on it for heaven's sake!
This is possibly the worst tec response I have ever seen. Even 9Dragons is better and they are the worst ... well ... maby not >.>
Someday you there at PW should do something, before the ships we use in this game are antiques.
Anybody out there? Do you tec guys even read this thread?
DaStahl stated, with regard to login and connection problems that ensued with the release of Season 6, that "Keep in mind this is a major integration update between the Cryptic and PW account servers, so while the game is up and running fine (many people are in game), the Network Engineering team is investigating the disconnects and login issues and expect them to be resolved as soon as possible."
In other words, a whole lot of players had been able to login and play fine then, whilst all those posting in that thread I linked to (as with those posting in this thread), were royally screwed at the same time. Yet, not just one Dev, but two devs in that thread acknowledged that the problem was not with the end user (i.e. 'us screwed folk'), but with Cryptic/PWE and their servers.
That aforementioned issue was resolved in a little over two hours; from initial report here on the forums on 7/12/12 at 3:31PM until PWEBranflakes statement that the server had been fixed, on the same day, at 5:55PM.
In all the digging I've been doing online, through these forums and through Google, since this past Friday morning, I recall another thread describing pretty much the same problem we've been enduring (also limited to some players and not all) and it too got resolved, with Dev acknowledgement, within two hours. Ah...found that login issue thread too (not exactly the same symptoms as this problem, but login problems no less), thread is here: http://sto-forum.perfectworld.com/showthread.php?t=267864&highlight=login. And that actually got resolved in one hour. Again, that issue was effecting some players and not all.
What's more, my research has found that this issue has occurred (almost identically) multiple times since sometime in 2010. In every instance, identical to this one, there was never one mention of an end user resolution, while there were acknowledgements of this problem being on Cryptic/PWE's, and in some (if not most) cases, also an acknowledgement of resolution on Cryptic/PWE's behalf.
PWEBranflakes has already peeked in and seemingly acknowledged this issue. Honestly, what I think we're all waiting for is a response from him or another Dev, as the problem is more than likely on their end.
Vice-Admiral Methos Corinthian
methos71
Every time I clicked on the program afterwards it would pop in the task bar (defaultly located at the bottom of your screen as a list of all programs that are running), but wouldn't go any further.
I smoked the program entirely and reloaded it (didn't smoke anything from registry, just used uninstall program that is in the same folder as sto executable)
while the initial loading process was a little longer than I remembered, it did work with patience. hope this helps someone
OS: XP professional
ISP: Charter cable
Location: Vermont, USA
I guess thats what you meant I am going to try a full install with registry wipe, reboot and try an install.
Oh and Pando Media Booster is insidious, an uninstall isnt enough, its in the registry in at least 2 places after its been wiped out. I removed all traces and will have to do so again after this install is complete.
(And sorry for the delayed response, I've been busy grinding for Doffs & Dilithium this afternoon...)
So, kindly refer to this video clip here: http://www.youtube.com/watch?v=UPHuE5pDlEs before you respond, eh???
In other words...and that clip was, by the way meant more for the Devs and supposed PWE techs, by the way. Yet, please explain all this nonsense in terms we can understand, in order to rectify this problem???
Assume that we are ignorant. I have no qualms with admitting that I'm ignorant as to how to resolve this problem. So, PWEBranflakes, any Dev, any PWE tech or any seemingly knowledgeable person like Grouchyotaku...can ya please give us solutions or suggestions in English (or any language that's understandable beyond 'assumed suggestion')???!!!
P.S.- And I should add that I happen to be fluent in five languages...and semi-fluent in techy too, given that I once programmed in BASIC, FORTRAN and COBAL.
Vice-Admiral Methos Corinthian
methos71
P.S. What does that youtube clip have to do with STO or our problems, I am not seein it, maybe its the tiredness.
That said, I did get another reply from PWE Tech Support earlier this evening, which didn't help at all, but I'll post it here anyhow, for the sake of posterity:
"Hi Player,
It might be related to cogentco as one of the network hops.
Your traceroutes look fine.
Are you able to login to your account in the game on a different computer or network ok?
Please see if this helps you at all, ans thank you for your patience while this issue is looked into.
1: Enable active javascript in IE.
And more detailed steps if you don't want to take the shorter method above:
(Provided by our infrastructure guys.)
Here are more detailed instructions on adding our launcher pages to your Trusted Sites. This is a good option for more advanced, security-conscious people because they can keep scripting blocked for all of the internet (except our lovely launchers and any other sites they trust.)
Open IE (7/8/9).
Tools -> Internet Options
Click Security??? tab.
Click Trusted Sites???. (The Green Checkmark icon)
Click Sites??? button.
Temporarily uncheck the Require server verification??? box.
Type http://launcher.startrekonline.com into the Add this website to the zone??? field and click Add???.
Type http://launcher.champions-online.com into the Add this website to the zone??? field and click Add???.
(If you desire, you can recheck the server verification??? box now!)
Click the Close??? button to close the Trusted Sites window.
Click OK??? to close the IE Options Window.
Close all instances of IE.
Close all launcher instances and then restart any of our launchers.
Scripting is now disabled for any site you dont trust, but all of our launcher features will work in both Champions and Star Trek Online."
Yep, tried that too and it didn't work. Yet, if that advice worked for any of ya' all, then please let us here...in the real world...know it, eh?
Vice-Admiral Methos Corinthian
methos71
Vice-Admiral Methos Corinthian
methos71
Tried it didn't work, at least the guy read your ticket and picked up on the Congentco thing.
I mean hey it's only a small percentage of their playerbase that is having this problem. It must be completely our fault! <
This is the feeling I am walking away with after chains and chains of emails with Tech Support and Customer Support.
I will wait and see if they get their heads out of the sand. Maybe the day will come where I can get back in the game, and then I'll re-sub. For now, I am very disappointed in the quality of Tech and Customer Support from PWE...and that is the most I can say without violating the TOS...because there are way harsher things that I want to say...
cmon cryptic what is the problem here...
Edit:
i tried now with using my iphone as hotspot...and tada it worked...this is very stranged because when i turn on my ethernet connection the launches crashed...
And......You are right sir! Congratulations!!!!!! lol Nothing, AT&T wants another 30 bucks a month or somethin for the 5GB Data Plan so I can enable a Hotspot, not gonna bother cause the connectivity wouldnt be good enough to actively play STO for any length of time. But it is interesting that those who enable Hotspots can get the launcher open. Seems like Tech Support is starting to get an idea, but are they all talking to each other and putting the info all together in one place? I doubt it.
Tried your Internet Explorer option, I cant even get the sto forums to open on IE the page is empty, but I turned all my internet security options to unlimited since I never use that crappy browser anyway. No launcher.
that realy weird...
I don't know anything about this 'hotspot' business, as my desktop is directly connected to a cable modem and I don't have a router. I have a wi-fi capable laptop, but I sincerely doubt it would be able to run STO and, again, I have no router.
I was really, really, really inebriated when I got that reply from PWE Tech Support. Yet, I'm pretty sure I eventually followed their IE suggestions properly. I even recall applying their instructions to both IE 64-bit and IE 32-bit (hadn't realized both were on my system until last night!). I'll comb through their instructions again in a wee bit, just in case. Yet, from what others here have already indicated, I doubt it'll help.
I wouldn't remove IE, if I were you. I suspect it would do more harm than good. Besides, my pal who has been able to connect to STO without problems, he not only still has IE but actually uses it as his default browser (despite my imploring him that Google Chrome is way better).
I'm hoping to get a hold of my aforementioned buddy and compare system and browser settings with him again, covering areas we hadn't covered before (Network settings, Browser settings and such).
Please, if any of you have any suggestions on things I should be comparing with him, then please let me know!
Vice-Admiral Methos Corinthian
methos71
IE is not the issue I would bet anyhow
i am sry for u but i have to tell u that i have the problems on 2 systems...i tried it even on my mac with the wineskin thing...tadaaa...same problem...
it has to do something with the internet connection...as i tell on a other post...when i connect with my iphone and used my 3G connection and it worked...when i tried with my wifi tethering on my iphone the problem was back...:mad::mad::mad: