Now the raw throughput would normally be considered excellent, but the test for the individual port is being repeated, which is highly suspicious... (e.g. broken connection???) Normally, a successful test run would not have any repeated tests for the individual ports...
Many of the backbone connection issues are due to the forced transition to IPv6. (The Internet 'Officially' ran out of IPv4 address last year, with the last free address block finally allocated to various vendors throughout the world.) It was thought that much of the 'legacy' Internet could handle IPv6, but as it turns out, not as effectively as IPv4. Sometimes using the US Proxy (which forces the connection to take a different route to the STO servers) can fix the problems, but in some cases, the US Proxy makes the condition worse...
Now the raw throughput would normally be considered excellent, but the test for the individual port is being repeated, which is highly suspicious... (e.g. broken connection???) Normally, a successful test run would not have any repeated tests for the individual ports...
Many of the backbone connection issues are due to the forced transition to IPv6. (The Internet 'Officially' ran out of IPv4 address last year, with the last free address block finally allocated to various vendors throughout the world.) It was thought that much of the 'legacy' Internet could handle IPv6, but as it turns out, not as effectively as IPv4. Sometimes using the US Proxy (which forces the connection to take a different route to the STO servers) can fix the problems, but in some cases, the US Proxy makes the condition worse...
So, based on your findings, what would you suggest doing Grouchyotaku?
"Don't try to be a great man. Just be a man and let history make its own judgments." -Zefram Cochrane
Vice-Admiral Methos Corinthian
methos71
Sadly the problem is we cant get to the launcher to use the US Proxy option. It has to be a Cryptic thing, because no other Internet related program causes me any problem whatsoever. STO is the only roadblock.
the only thing i did new was trun off the pc for 24 hours went out of town
just got home from work and it still working
Enjoy while it lasts! In between I sometimes get a 12 hr run where it just works with no problems, then it starts acting up. Also I shut my PC down everynight. At this point I dont care who tells me but I just want to know one way or another, am I ever going to be able to play this again or not? If Cryptic doesnt want to fix it thats fine, there are plenty more games out there that will take my money and be appreciative.
I'm hoping Grouchyotaku might have some input on his previous comment, regarding my 'Nettest', with specific regard to the tests for the individual ports being repeated and what such an occurance might mean?
Also, Bannon3 (already have your screen-name memorized mate!:P), have you run 'Nettest' as well? If not, then you can download it here: http://files.champions-online.com/nettest.exe .
Might be helpful if you ran 'Nettest' and posted the results here (super quick and easy to do), as I'm really curious as to whether your 'Nettest' results and mine are similar.
Oh, and I guess I should add that I ran the latest version of Windows Software Removal Tool, performed a full scan and came up with nothing. Malwarebytes has found nothing. AVG has found nothing. Currently running a MacAfee Stinger scan (also current). Though, I suspect that too will find nothing.
"Don't try to be a great man. Just be a man and let history make its own judgments." -Zefram Cochrane
Vice-Admiral Methos Corinthian
methos71
Haven't been able to log in via my home computer since update on Thursday.. but can on work computer so it must be somehow system related. unfortunately don't what that would be
just updated my OS and still nothing.. I click on loader, but it never pops up.. it stays in the background kinda.
Its been a week for me now and starting to think the powers that be cant be bothered for such a small few who have this issue. I know my packets get to boston cogentco router then they stop. So its definitely not the pc I use as my laptop has the same issue.
[SIGPIC][/SIGPIC]
Original Join Date May 2009 - Real 1000 Day Veteran
Aha!! Now I have no idea what it could mean, but your tests for the individual ports are being repeated, just like mine are. Ohhhhh and now I've just noticed, EMT27 has got the same thing going on! Might be on to something here.
Grouchyotaku, since you initially pointed this out, could you please, please tell us what this might suggest????!!!!
"Don't try to be a great man. Just be a man and let history make its own judgments." -Zefram Cochrane
Vice-Admiral Methos Corinthian
methos71
The issue is not ISP related, simply do to the diversity of players having the issue. I am pretty sure it is do to individual systems.. OS maybe windows XP here.. doubt that is the issue either..
Steam.. not running Steam myself, do have it installed though.. perhaps I will try to go that route.
Whatever the solution is I will try to find it, hope Cryptic is doing the same
emt, we have all tried the reinstall it doesnt work. I tried the Steam route too then it sticks on trying to update patcher just like launching from desktop. I have Win7 Pro, methos hasd Win7 Ultimate, you have XP not system related. I am getting tired of those who tell us its our issue not theirs because I can log in, that doesnt mean anything just cause you can. I CAN too sometimes but its rare. Plus I would think branflakes or tech support would tell us its nothing on our end sorry instead of promising fixes or looking into it, there is simply nothing to be gained by stringing us along. The longer we wait the more annoyed we get and will end up cancelling, they have to Sep 10, cause my rebill date is the 15th they wont get my 50 bucks if I am not playing. Anyway what I wanted to say was support has officially given up on me, I havent heard from them in over a week and I have replied to their last message 3 times.
I cant leave as I'm a lifetimer, its just annoying as if it was my system my laptop would work but both my laptop and desktop have the same issue and have the same results as the trace I posted many pages ago.
The issue for me is than more likely between the isp and the
te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.130] as after that the packets drop.
I'm not fussed by not being able play I'm annoyed its been a week with virtually no help apart from one apology from a community manager, no tech response not even a tech guy saying we're looking in to it.
[SIGPIC][/SIGPIC]
Original Join Date May 2009 - Real 1000 Day Veteran
I agree avery, if we were told the tech teams were investigating and we got some updates I would stay subscribed into 2013 if a fix was in the works, but its the lack of acknowledgment thats getting me. Dont get me wrong, it was thoughtful of branflakes to comment and pledge help, but its been silence since Thursday night.
I am a new player and I hope this is not a example of this game's tec response.
I have not been able to logg on starting Sat. morining with this issue.
Which I thought was a bummer ... And not a word from PW >.<
Seems you guys are on it but it might be nice to have some help.
I hope they get around to doing something ... someday.
Good luck all ^^
reinstalling now.. I know others have tried, but not doing anything on the computer anyway.
I did put in a support ticket and suggest others to do the dame if you haven't already.
my next step will be to cry kick and scream, then go through Steam cry kick and scream, repeat
Yes, I would absolutely recommend that everyone in this thread post a support ticket to PWE Tech Support and keep sending them reports until this matter has been resolved! I have endeavored to contact them again, via my email's 'reply' button, twice since they initially contacted me on Friday, with their useless form letter of suggestions. Yet, I'm also going to re-initiate contact with them, via their website. Not sure what good it might do. Yet, if we all keep flooding them with tickets regarding this problem, something's gotta give eventually.
I really do wish that Grouchyotaku would peek into this thread and respond again; as I've been thinking that he might be on to something, regarding these 'Nettest' results of ours having repeating port tests.
I've noticed that there are similarly effected players in this thread http://sto-forum.perfectworld.com/showthread.php?t=225155&page=19 as well. Some of them have been able to login, but only briefly, most have been frequently disconnected and others, like us, can't access the STO login/update launcher at all. Yet, I did notice that all of their posted 'Nettest' results look like ours, with repeated testing of ports. And Grouchyotaku stated that such repeat port testing did not seem normal to him.
Might be something to that. Might not. Would appreciate any feedback from anyone about this, until if and when Grouchyotaku chimes in again with some insight.
"Don't try to be a great man. Just be a man and let history make its own judgments." -Zefram Cochrane
Vice-Admiral Methos Corinthian
methos71
I just don't get why it's affecting a small number of us?
It could be a port issue it could be a routing issue between isp's and cryptic servers as looking at the trace routes in the other thread after the cogent.com router it's on cryptics server afterwards.
But as I said earlier the blatant silence we're enduring isn't helping the matter and all it would take is a dev or tech guy saying "I'm looking in to it" to make us feel looked after
[SIGPIC][/SIGPIC]
Original Join Date May 2009 - Real 1000 Day Veteran
I just don't get why it's affecting a small number of us?
It could be a port issue it could be a routing issue between isp's and cryptically servers as looking at the trace routes in the other thread after the cogent.com router it's on cryptics server afterwards.
But as I said earlier the blatant silence we're enduring isn't helping the matter and all it would take is a dev or tech guy saying "I'm looking in to it" to make us feel looked after
As I have said I feel your pain, if it is our ISP why isnt everything else affected? If theres an issue its up to Cryptic to figure out why the block is happening and adjust their equipment to compensate. We have all provided a wealth of data here, put it all together Cryptic come on. Anyway as I have also said they have to Sept 10 then I am done, and I wont check back until sometime next year and then I wont be so quick to come back. I will test the servers for a few days to see if the connection is consistent. In the meantime I have a whole slew of stuff, Fallout NV, Skyrim and all the DLCs, the new Mass Effect 3 DLCs and GW2. So I really dont need this hassle. Mass Effect Bioware at least listens to its community and helps accordingly. I am done for today, lets hope for some news tomorrow.
I'm pretty much fed up. I can't access my subscription information from the website since it goes through Cryptic's website (which I haven't been able to access since these problems started). Does anyone happen to know the email address for Accounts and Billing?
Man, does this just keep getting better and better!!! (Heavy note of sarcasm here!) I just tried to contact PWE Tech Support, directly via their website (redirected via the link at the top of this page). I get there and go to login, to file another ticket. Then Google Chrome tells me "This webpage has a redirect loop", followed by all sorts of gibberish and ' Error 310 (net::ERR_TOO_MANY_REDIRECTS): There were too many redirects.' in conclusion.
So, I try out MS Explorer. Explorer allows me to see the login, screenname and password entry spots. So, I type in my stuff and hit the login button. Explorer just keeps spinning and spinning and spinning, to no avail.
Seems that now, I can't even file another ticket, as a follow-up to my first ticket.
Really hope the replies to the email PWE Tech Support sent me have been getting through, via Hotmail. Not that I suspect it might do much good at this point.:mad:
"Don't try to be a great man. Just be a man and let history make its own judgments." -Zefram Cochrane
Vice-Admiral Methos Corinthian
methos71
I went to the install folder (right click on your startrek icon and find target) and did the uninstall
Then reinstalled program via startrekonline.com.. and looks good so far
been able to log in 2 times.. yes
Having read your post, shortly after you posted it, I thought I might do the same thing...again. This time, beyond digging into the registry, I made sure any and every trace of STO was wiped after my uninstall. I then reinstalled via startrekonline.com, as you did EMT27. And I'm still getting the same response, 'Trying to update launcher. Please be patient. Tried connecting 2 times.', followed by the dreaded 'Unable to establish connection to Patch Server. Etc., etc., etc...'.
Glad ya got lucky EMT27! Yet, I'm thinking that most of us are still stuck. And still not a single word back from PWEBranflakes.:(
"Don't try to be a great man. Just be a man and let history make its own judgments." -Zefram Cochrane
Vice-Admiral Methos Corinthian
methos71
I tried using my phone as a personal hotspot and low and behold it brings the launcher up in seconds on my laptop and desktop.
I have not changed anything on the machines except the Internet connection. So it shouldn't be the computers, we all drop packets before they reach cryptic.
A lot of the traces I've seen here drop after the cogentco.com b06 router in Boston.
Oh well if this doesn't get sorted before long I'll just get annoyed and go back to Eve for a while whilst they "try" to investigate. I'm disappointed in the service or lack of it we've received here one sorry from branflakes and then 5 days of silence isn't what I've come to expect.
[SIGPIC][/SIGPIC]
Original Join Date May 2009 - Real 1000 Day Veteran
Well I just got off the phone with my ISP tech support, which I must say were rather polite and helpful for what they could do. Virgin Media say its nothing on there end and that it's like the cryptic end as it goes from there network on to cogentco.com network and its between the last router and the cryptic server based on the trace I sent them.
Only other thing the tech bloke I had a chat with said is have cryptic changed the setting and do we need to change the ports we use?
Now if your a dev or a tech guy just drop in, say hello and that your looking at it is all we want guys, its not hard!!!!!!
[SIGPIC][/SIGPIC]
Original Join Date May 2009 - Real 1000 Day Veteran
I've given up, today I've received my fourth response from tech they promised me they were reading my ticket then again asking me to do stuff from the launcher....
Hi Player,
Yes, did read it.
Trying to help you
You can try running Options > Force Verify on the game launcher menu, let that complete and try again.
You can try disabling on-demand patching and trying again.
You can try reinstalling the game with the latest game client.
Since the update, your security software may have decided to start blocking the game or patching process. Please carefully go over the info below to help you.
Did you power cycle your router and modem?
I don't know how they can claim they read it then ask me to do stuff that I have told them I've done and stuff they know I can't do like launch the launcher..
One more for your club...
Was loading KASE, when suddenly connection timed out. Could not relog in game, so decided to restart. Launcher refuses to load now, nothing helps.
I see support not very helpful with this...
Edit: After aprox 30min of loading launcher showed up login page. Attempt to login failed because next page refused to load. Launcher works very slowly and its looks like server overload to me.
__________________
[Combat (Self)] You lose 6549 (7572) Cold from the torment of the underworld.
Aha!! Now I have no idea what it could mean, but your tests for the individual ports are being repeated, just like mine are. Ohhhhh and now I've just noticed, EMT27 has got the same thing going on! Might be on to something here.
Grouchyotaku, since you initially pointed this out, could you please, please tell us what this might suggest????!!!!
Unfortunately, if the issue is being caused by the ISP, or Backbone carrier, there isn't much you can do but complain to your ISP. Even PWE states (in their latest TOS statement)...
PWE provides free-to-play, multi-player online Games to registered users and related features, functions and services available through the Website, such as community forums and other interactive areas. To access our Games, you may be required to download and install certain client software, and such access entails the use of hardware, software and Internet access (which you acknowledge play a crucial role in your user experience). You agree that PWE is not responsible for any hardware, software or Internet access, quality, suitability or unavailability issues. PWE does not provide Internet access, and you are responsible for all fees relating to telephone and Internet access charges along with all necessary equipment, servicing, repair or correction incurred in maintaining connectivity to the servers.
One thing that you could try... Its known that STO uses much more simultaneous network connections then most other MMO games, and if you're approaching the upper limit of your router/gateway connection cache, this could cause intermittent issues with sustaining connections. So try disabling voice chat, (as well as other running networked applications) and see if this improves your condition...
The issue is not ISP related, simply do to the diversity of players having the issue. I am pretty sure it is do to individual systems.. OS maybe windows XP here.. doubt that is the issue either..
Steam.. not running Steam myself, do have it installed though.. perhaps I will try to go that route.
Whatever the solution is I will try to find it, hope Cryptic is doing the same
If a major Internet Backbone carrier is having issues dropping packets, that could explain why a wide diversity of players (limited by region) is having issues... Though individual configurations is definitely a part of this issue, is STO is known to be incompatible with some third-party MMO utilities...
Comments
Many of the backbone connection issues are due to the forced transition to IPv6. (The Internet 'Officially' ran out of IPv4 address last year, with the last free address block finally allocated to various vendors throughout the world.) It was thought that much of the 'legacy' Internet could handle IPv6, but as it turns out, not as effectively as IPv4. Sometimes using the US Proxy (which forces the connection to take a different route to the STO servers) can fix the problems, but in some cases, the US Proxy makes the condition worse...
Vice-Admiral Methos Corinthian
methos71
just got home from work and it still working
Enjoy while it lasts! In between I sometimes get a 12 hr run where it just works with no problems, then it starts acting up. Also I shut my PC down everynight. At this point I dont care who tells me but I just want to know one way or another, am I ever going to be able to play this again or not? If Cryptic doesnt want to fix it thats fine, there are plenty more games out there that will take my money and be appreciative.
Also, Bannon3 (already have your screen-name memorized mate!:P), have you run 'Nettest' as well? If not, then you can download it here: http://files.champions-online.com/nettest.exe .
Might be helpful if you ran 'Nettest' and posted the results here (super quick and easy to do), as I'm really curious as to whether your 'Nettest' results and mine are similar.
Oh, and I guess I should add that I ran the latest version of Windows Software Removal Tool, performed a full scan and came up with nothing. Malwarebytes has found nothing. AVG has found nothing. Currently running a MacAfee Stinger scan (also current). Though, I suspect that too will find nothing.
Vice-Admiral Methos Corinthian
methos71
contacting nettest server..
Local IP: 173.76.121.37
Ping: 17.4 msec
Port: 80: 1491 KB/sec 38 KB/sec 1577 KB/sec 500
Port: 80: 1954 KB/sec 48 KB/sec 2069 KB/sec 500
Port: 443: 1946 KB/sec 47 KB/sec 2057 KB/sec 500
Port: 443: 2067 KB/sec 54 KB/sec 2205 KB/sec 500
Port: 7255: 2019 KB/sec 49 KB/sec 2147 KB/sec 500
Port: 7255: 1858 KB/sec 48 KB/sec 1978 KB/sec 500
Port: 7003: 1968 KB/sec 50 KB/sec 2095 KB/sec 500
Port: 7003: 1850 KB/sec 47 KB/sec 1967 KB/sec 500
Port: 7202: 1828 KB/sec 46 KB/sec 1944 KB/sec 500
Port: 7202: 1872 KB/sec 48 KB/sec 1994 KB/sec 500
Port: 7499: 2029 KB/sec 54 KB/sec 2165 KB/sec 500
Port: 7499: 2133 KB/sec 52 KB/sec 2272 KB/sec 500
Port: 80: 2162 KB/sec 56 KB/sec 2307 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit
just updated my OS and still nothing.. I click on loader, but it never pops up.. it stays in the background kinda.
going to try to reinstall game
Original Join Date May 2009 - Real 1000 Day Veteran
contacting nettest server..
Local IP: 68.114.56.55
Ping: 44.8 msec
Port: 80: 344 KB/sec 10 KB/sec 361 KB/sec 500
Port: 80: 353 KB/sec 9 KB/sec 371 KB/sec 500
Port: 443: 200 KB/sec 6 KB/sec 211 KB/sec 500
Port: 443: 350 KB/sec 10 KB/sec 370 KB/sec 500
Port: 7255: 291 KB/sec 9 KB/sec 309 KB/sec 500
Port: 7255: 221 KB/sec 7 KB/sec 234 KB/sec 500
Port: 7003: 147 KB/sec 4 KB/sec 156 KB/sec 500
Port: 7003: 205 KB/sec 6 KB/sec 218 KB/sec 500
Port: 7202: 209 KB/sec 6 KB/sec 221 KB/sec 500
Port: 7202: 357 KB/sec 10 KB/sec 376 KB/sec 500
Port: 7499: 204 KB/sec 6 KB/sec 215 KB/sec 500
Port: 7499: 355 KB/sec 10 KB/sec 375 KB/sec 500
Port: 80: "stuck here"
Aha!! Now I have no idea what it could mean, but your tests for the individual ports are being repeated, just like mine are. Ohhhhh and now I've just noticed, EMT27 has got the same thing going on! Might be on to something here.
Grouchyotaku, since you initially pointed this out, could you please, please tell us what this might suggest????!!!!
Vice-Admiral Methos Corinthian
methos71
Steam.. not running Steam myself, do have it installed though.. perhaps I will try to go that route.
Whatever the solution is I will try to find it, hope Cryptic is doing the same
The issue for me is than more likely between the isp and the
te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.130] as after that the packets drop.
I'm not fussed by not being able play I'm annoyed its been a week with virtually no help apart from one apology from a community manager, no tech response not even a tech guy saying we're looking in to it.
Original Join Date May 2009 - Real 1000 Day Veteran
I have not contacted support yet.. Just got done a 48 hr shift, so now trying to tackle the issue.
So I see different OS's as well.. hmm.. I use...
charter cable for ISP
Avast and symantec for antivirus
browsers IE, chrome, firefox, opera, safari
OS = XP
I have not been able to logg on starting Sat. morining with this issue.
Which I thought was a bummer ... And not a word from PW >.<
Seems you guys are on it but it might be nice to have some help.
I hope they get around to doing something ... someday.
Good luck all ^^
I did put in a support ticket and suggest others to do the same if you haven't already.
my next step will be to cry kick and scream, then go through Steam cry kick and scream, repeat
I really do wish that Grouchyotaku would peek into this thread and respond again; as I've been thinking that he might be on to something, regarding these 'Nettest' results of ours having repeating port tests.
I've noticed that there are similarly effected players in this thread http://sto-forum.perfectworld.com/showthread.php?t=225155&page=19 as well. Some of them have been able to login, but only briefly, most have been frequently disconnected and others, like us, can't access the STO login/update launcher at all. Yet, I did notice that all of their posted 'Nettest' results look like ours, with repeated testing of ports. And Grouchyotaku stated that such repeat port testing did not seem normal to him.
Might be something to that. Might not. Would appreciate any feedback from anyone about this, until if and when Grouchyotaku chimes in again with some insight.
Vice-Admiral Methos Corinthian
methos71
It could be a port issue it could be a routing issue between isp's and cryptic servers as looking at the trace routes in the other thread after the cogent.com router it's on cryptics server afterwards.
But as I said earlier the blatant silence we're enduring isn't helping the matter and all it would take is a dev or tech guy saying "I'm looking in to it" to make us feel looked after
Original Join Date May 2009 - Real 1000 Day Veteran
As I have said I feel your pain, if it is our ISP why isnt everything else affected? If theres an issue its up to Cryptic to figure out why the block is happening and adjust their equipment to compensate. We have all provided a wealth of data here, put it all together Cryptic come on. Anyway as I have also said they have to Sept 10 then I am done, and I wont check back until sometime next year and then I wont be so quick to come back. I will test the servers for a few days to see if the connection is consistent. In the meantime I have a whole slew of stuff, Fallout NV, Skyrim and all the DLCs, the new Mass Effect 3 DLCs and GW2. So I really dont need this hassle. Mass Effect Bioware at least listens to its community and helps accordingly. I am done for today, lets hope for some news tomorrow.
So, I try out MS Explorer. Explorer allows me to see the login, screenname and password entry spots. So, I type in my stuff and hit the login button. Explorer just keeps spinning and spinning and spinning, to no avail.
Seems that now, I can't even file another ticket, as a follow-up to my first ticket.
Really hope the replies to the email PWE Tech Support sent me have been getting through, via Hotmail. Not that I suspect it might do much good at this point.:mad:
Vice-Admiral Methos Corinthian
methos71
Then reinstalled program via startrekonline.com.. and looks good so far
been able to log in 2 times.. yes
Glad ya got lucky EMT27! Yet, I'm thinking that most of us are still stuck. And still not a single word back from PWEBranflakes.:(
Vice-Admiral Methos Corinthian
methos71
I have not changed anything on the machines except the Internet connection. So it shouldn't be the computers, we all drop packets before they reach cryptic.
A lot of the traces I've seen here drop after the cogentco.com b06 router in Boston.
Oh well if this doesn't get sorted before long I'll just get annoyed and go back to Eve for a while whilst they "try" to investigate. I'm disappointed in the service or lack of it we've received here one sorry from branflakes and then 5 days of silence isn't what I've come to expect.
Original Join Date May 2009 - Real 1000 Day Veteran
Only other thing the tech bloke I had a chat with said is have cryptic changed the setting and do we need to change the ports we use?
Now if your a dev or a tech guy just drop in, say hello and that your looking at it is all we want guys, its not hard!!!!!!
Original Join Date May 2009 - Real 1000 Day Veteran
I don't know how they can claim they read it then ask me to do stuff that I have told them I've done and stuff they know I can't do like launch the launcher..
Was loading KASE, when suddenly connection timed out. Could not relog in game, so decided to restart. Launcher refuses to load now, nothing helps.
I see support not very helpful with this...
Edit: After aprox 30min of loading launcher showed up login page. Attempt to login failed because next page refused to load. Launcher works very slowly and its looks like server overload to me.
[Combat (Self)] You lose 6549 (7572) Cold from the torment of the underworld.
In-game handle @Janetza
One thing that you could try... Its known that STO uses much more simultaneous network connections then most other MMO games, and if you're approaching the upper limit of your router/gateway connection cache, this could cause intermittent issues with sustaining connections. So try disabling voice chat, (as well as other running networked applications) and see if this improves your condition...
If a major Internet Backbone carrier is having issues dropping packets, that could explain why a wide diversity of players (limited by region) is having issues... Though individual configurations is definitely a part of this issue, is STO is known to be incompatible with some third-party MMO utilities...