test content
  • Games
  • Social
  • Arc News
  • Support
  • Zen
What is the Arc Client?
Install Arc
Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Cryptic Launcher Autoupdate Problem

13567…102

Comments

  • admiralq1732admiralq1732 Member Posts: 1,561 Arc User
    edited August 2012
    running into the same problem. I wish they had a phone number to call. I have reinstalled twice, one being a fresh download still the problem persits.
  • funboy44funboy44 Member Posts: 1 Arc User
    edited August 2012
    i hear yall im having the same problem
    i can put in my user id and pass
    then the cryptic load page come out and then we sit
    and sit some more, have a smoke, drink a coffie and
    could not connect to the patch server reason timed out
    this has been going on for a week now could you egg heads at cryptic figure this out
    this only started happening after the last update a week ago
  • patsanderspatsanders Member Posts: 0 Arc User
    edited August 2012
    getting the same problem...launcher doesnt even load...

    hope cryptic will fix it soon !
  • bannon3bannon3 Member Posts: 379 Arc User
    edited August 2012
    patsanders wrote: »
    getting the same problem...launcher doesnt even load...

    hope cryptic will fix it soon !

    Dont get your hopes up, this has been happening to me since May!
    In Space, Cryptic cant hear you scream!!!
  • warslord1warslord1 Member Posts: 0 Arc User
    edited August 2012
    i keep telling the support guy i already tryed all that stuff and still not working,


    and i told the support guy he needs come look at this stuff i this thread form what some of you have done mite beable to help them, but i guest that book on what to do dose not tell them to look here
  • admiralq1732admiralq1732 Member Posts: 1,561 Arc User
    edited August 2012
    Well vit seems my game exe disappeared so it couldn't play, and for some reason it would fully installing from 2 different game clients. I'm trying steam tyhis time. but really cryptic get a FREAKING PHONE NUMBER
  • bannon3bannon3 Member Posts: 379 Arc User
    edited August 2012
    admiralq1732 wrote: »
    Well vit seems my game exe disappeared so it couldn't play, and for some reason it would fully installing from 2 different game clients. I'm trying steam tyhis time. but really cryptic get a FREAKING PHONE NUMBER

    I tried the Steam Route hoping it would be a workaround, but I still get the launcher auto update hang before telling me it cant connect to the patch server.
    In Space, Cryptic cant hear you scream!!!
  • warslord1warslord1 Member Posts: 0 Arc User
    edited August 2012
    and still nothing works, i wonder how long we will have to go before they say they are looking into this
  • loecleaderloecleader Member Posts: 0 Arc User
    edited August 2012
    Apparently it is happening to more and more players, as I have just fallen victim to it as well. I don't see much support coming from Cryptic until it becomes more of a universal issue; however, everyone should do their best to keep this forum post going in hopes to keep the issue alive.

    Here's to hoping it fixes itself...
  • warslord1warslord1 Member Posts: 0 Arc User
    edited August 2012
    gos on i will be in here with each day number that passes , lets see how high i can get
  • bannon3bannon3 Member Posts: 379 Arc User
    edited August 2012
    I am sorry this is happening to you all as well, but at the same time its nice to not be the lone wolf crying out about this problem. It has been plaguing me for too long.
    In Space, Cryptic cant hear you scream!!!
  • kirash1979kirash1979 Member Posts: 1 Arc User
    edited August 2012
    I just contacted Tech Support and they gave me some stock answer from their Knowledge Base. To tell you honestly, I was so frustrated, I went to go cancel my sub, but SURPRISE! I can't access Cryptic's website to do so! I directed Tech Support to this thread and told them that obviously I am not the only one with the problem. I threatened to send my next email to Accounts and Billing if they didn't get this fixed soon. Let's see what comes of that.
  • macfellymacfelly Member Posts: 107 Arc User
    edited August 2012
    So here was my night I get a response ( a form letter of course ) all of it wanting me to do stuff that doesn't even make sense like restart my computer, I've seriously restarted it like 20+ times in the two days I've been unable to connect. Uninstall some kind of media booster I don't have it never did don't even know what it is. Failed again.

    But low and behold the launcher launches finally oh joy I force verify like the response mentioned then it wants to patch the 1.2 gig patch I already downloaded last thursday fine whatever I let it go and take a nap, wake up 3 hours later its close to being done 96% then it disconnects now it just disconnects itself not my internet, thats working fine, so I close it and low and behold it won't launch again same freakin issue. I'm so tired of this.....
    Apparently not loyal enough :|
  • patsanderspatsanders Member Posts: 0 Arc User
    edited August 2012
    did u something special or just trying to start and then it works ?
  • bannon3bannon3 Member Posts: 379 Arc User
    edited August 2012
    I am having a different experience, they wanted me to run the tracer thing on the crypticserver, but every time I send them the info they claim not to get it or the data was lost......lol.....what else can i do but laugh? I just finally said look take a look at the pc&tech support forums, you will see all the people afflicted and the new ones going down each day. I will be fair I suppose and give them a week or two to try to work this out but then I am gone for good.
    In Space, Cryptic cant hear you scream!!!
  • admiralq1732admiralq1732 Member Posts: 1,561 Arc User
    edited August 2012
    Well it's thursday and I hope the maintaince will fix the issue if not. Tech SUPPROT GET A FREAKING PHONE HOW HARD CAN THAT BE!
  • bannon3bannon3 Member Posts: 379 Arc User
    edited August 2012
    admiralq1732 wrote: »
    Well it's thursday and I hope the maintaince will fix the issue if not. Tech SUPPROT GET A FREAKING PHONE HOW HARD CAN THAT BE!

    I think they are just applying an update not performing any technical maintenance on anything. Sigh.
    In Space, Cryptic cant hear you scream!!!
  • averyddaverydd Member Posts: 74 Arc User
    edited August 2012
    OK its been days now and this is getting pathetic Cryptic are just ignoring this issue
    [SIGPIC][/SIGPIC]

    Original Join Date May 2009 - Real 1000 Day Veteran
  • darthconnor1701darthconnor1701 Member Posts: 172 Arc User
    edited August 2012
    I got two accounts one for me and one for my nephew and now niether one can get past this issue. Tried on three dang computers all I had updated with latest patches and out of the blue this is happening on all them. Two Pc's one I just got done building and also a Laptop I've had for years. Started doing this on my older Pc around may or june if i remember but was fine on my laptop and Pc I built. Now its happening on all three. Tried everything I can think, of including redownloading three times. Once from disks, once from their site and once from another site. All failed on newer Pc. Amazingly I got 4 other games that all work fine from any of the Pc's. They need to fix this or give me back all the money I've spent both on subs and the cstore/zstore whatever its called now. The support is a joke and only tells me to do what anyone that knows computers would have done on their own before going to the hassle of contacting them..
    [SIGPIC][/SIGPIC]
  • averyddaverydd Member Posts: 74 Arc User
    edited August 2012
    I posted in GD hoping for a dev's glance but knowing my luck it'll just be sent here and ignored.
    [SIGPIC][/SIGPIC]

    Original Join Date May 2009 - Real 1000 Day Veteran
  • averyddaverydd Member Posts: 74 Arc User
    edited August 2012
    Finally got around to doing a trace and a nettest results below:-

    Tracert

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 * 13 ms 7 ms 10.93.180.1
    2 11 ms 10 ms 12 ms bagu-core-2b-ae3-1365.network.virginmedia.net [8
    0.5.167.213]
    3 13 ms 21 ms 30 ms leed-bb-1b-ae7-0.network.virginmedia.net [80.5.1
    61.245]
    4 19 ms 19 ms 12 ms leed-bb-1a-ae0-0.network.virginmedia.net [62.253
    .187.185]
    5 29 ms 20 ms 23 ms brnt-bb-1b-as2-0.network.virginmedia.net [213.10
    5.175.26]
    6 * 19 ms 16 ms brnt-tmr-1-ae5-0.network.virginmedia.net [213.10
    5.159.50]
    7 18 ms 35 ms 21 ms telc-ic-1-as0-0.network.virginmedia.net [62.253.
    185.74]
    8 19 ms 19 ms 42 ms te1-3.ccr01.lon04.atlas.cogentco.com [130.117.15
    .69]
    9 99 ms 95 ms 92 ms te0-2-0-4.ccr22.lon01.atlas.cogentco.com [154.54
    .38.69]
    10 98 ms 100 ms 96 ms te0-0-0-4.mpd22.lon13.atlas.cogentco.com [154.54
    .57.157]
    11 105 ms 96 ms 92 ms te0-2-0-4.ccr22.bos01.atlas.cogentco.com [154.54
    .43.57]
    12 103 ms 101 ms 93 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
    130]
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.



    Nettest

    contacting nettest server..
    Local IP: 82.20.21.102
    Ping: 94.0 msec
    Port: 80: 437 KB/sec 12 KB/sec 464 KB/sec 500
    Port: 80: 479 KB/sec 15 KB/sec 509 KB/sec 500
    Port: 443: 460 KB/sec 13 KB/sec 489 KB/sec 500
    Port: 443: 461 KB/sec 11 KB/sec 489 KB/sec 500
    Port: 7255: 480 KB/sec 12 KB/sec 509 KB/sec 500
    Port: 7255: 462 KB/sec 14 KB/sec 489 KB/sec 500
    Port: 7003: 451 KB/sec 10 KB/sec 479 KB/sec 500
    Port: 7003: 167 KB/sec 6 KB/sec 177 KB/sec 500
    Port: 7202: 421 KB/sec 10 KB/sec 446 KB/sec 500
    Port: 7202: 140 KB/sec 5 KB/sec 148 KB/sec 500
    Port: 7499: 471 KB/sec 15 KB/sec 499 KB/sec 500
    Port: 7499: 454 KB/sec 12 KB/sec 481 KB/sec 500
    Port: 80: 464 KB/sec 13 KB/sec 491 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
    hit return to exit
    [SIGPIC][/SIGPIC]

    Original Join Date May 2009 - Real 1000 Day Veteran
  • macfellymacfelly Member Posts: 107 Arc User
    edited August 2012
    I was able to get in again today during maintenance, was able to patch and even get into the game for a bit, of course once I exited the Cryptic Launcher Autoupdate stopped working again.

    @averydd our tracert look very similar
    Apparently not loyal enough :|
  • bannon3bannon3 Member Posts: 379 Arc User
    edited August 2012
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\>TRACERT PATCHSERVER.CRYPTICSTUDIOS.COM

    Tracing route to PATCHSERVER.CRYPTICSTUDIOS.COM [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
    2 3 ms 4 ms 4 ms 10.9.44.89
    3 6 ms 6 ms 6 ms G11-0-2-890.BSTNMA-LCR-08.verizon-gni.net [130.8
    1.110.22]
    4 26 ms 6 ms 6 ms so-0-3-0-0.BOS-BB-RTR2.verizon-gni.net [130.81.2
    9.254]
    5 9 ms 9 ms 9 ms 0.ge-1-0-0.XL4.BOS4.ALTER.NET [152.63.19.245]
    6 10 ms 9 ms 9 ms POS7-0.GW5.BOS4.ALTER.NET [152.63.25.57]
    7 18 ms 14 ms 16 ms internap-gw.customer.alter.net [65.207.236.58]
    8 17 ms 16 ms 16 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    9 25 ms 16 ms 16 ms cryptic-3.border11.bsn.pnap.net [216.52.61.78]
    10 17 ms 19 ms 16 ms 208.95.185.41

    I only get 10 lines for some reason.
    In Space, Cryptic cant hear you scream!!!
  • averyddaverydd Member Posts: 74 Arc User
    edited August 2012
    macfelly wrote: »
    I was able to get in again today during maintenance, was able to patch and even get into the game for a bit, of course once I exited the Cryptic Launcher Autoupdate stopped working again.

    @averydd our tracert look very similar

    They do especially the timeout bit, so its not just an individual case.
    [SIGPIC][/SIGPIC]

    Original Join Date May 2009 - Real 1000 Day Veteran
  • averyddaverydd Member Posts: 74 Arc User
    edited August 2012
    ok just tried using my phone as a personal hotspot and it went straight to the launcher window. WTH is going on with the route the signals going down if my phone works???
    [SIGPIC][/SIGPIC]

    Original Join Date May 2009 - Real 1000 Day Veteran
  • bannon3bannon3 Member Posts: 379 Arc User
    edited August 2012
    Interesting.
    In Space, Cryptic cant hear you scream!!!
  • macfellymacfelly Member Posts: 107 Arc User
    edited August 2012
    @averydd

    BTW your post in GD was moved but Mr. Flakes replied that he would have someone look at the info provided here so we'll see
    Apparently not loyal enough :|
  • admiralq1732admiralq1732 Member Posts: 1,561 Arc User
    edited August 2012
    Guys trying powring off your routers and modems for 15 mins. solved my issue.
  • patsanderspatsanders Member Posts: 0 Arc User
    edited August 2012
    what can i say...i tryid now after the patchday and it works now...

    crazy stuff...
  • bannon3bannon3 Member Posts: 379 Arc User
    edited August 2012
    I have tried the router thing but not for 15 mins. Dont get too excited guys, because thats what this problem does, it will work for you again then the next day you go to log on and whoops, you cant again. I am happy for those of you though who made it. Enjoy!
    In Space, Cryptic cant hear you scream!!!
Sign In or Register to comment.