Comments
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Hello, Please review this post in our troubleshooting FAQ to make sure your network is configured correctly: http://pwi-forum.perfectworld.com/showpost.php?p=1338352&postcount=32 For most user's, forwarding port 29000 solves this issue. If the solutions listed in our FAQ do not help, then please submit a technical support…
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Hello, First, try using the 'Verify' button on the game's launcher and see if you're able to connect. If you're still getting error messages saying that you can't connect to the patch server, you may want to do a traceroute to our servers. To do this: 1. To do this, go to this website: http://ping.eu/ 2. Select…
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Hello, Please review this thread from our troubleshooting FAQ: http://pwi-forum.perfectworld.com/showpost.php?p=1338352&postcount=32 Chances are, you need to configure your router to forward port 29000.
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Hello, First, you may want to try verifying your game files from the launcher. Then, run a scan disk on your hard drive to see if it detects any errors. If you're running XP, just right click on your hard drive and select 'Properties' > open the 'Tools' tab > click "Check Now" in the Error-checking box. If neither of these…
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Hello, We cannot discuss account information on the forums. If you have not received a reply to your original ticket, please submit one to our Customer Support team directly at: http://support.perfectworld.com/ticketing
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Hello, We do not discuss personal account issues like bans on the forums. Please submit a ticket to our Customer Support team here: http://support.perfectworld.com/ticketing Thank you for your cooperation.
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Hello All, If you're experiencing some lag while in game, you can try contacting your ISP and see if they can prioritize port 29000 for you. Also, if this is supported by your network adapter, try disabling "Checksum Offloading". To do this, go into your Device Manager > expand 'Network Adapters' category > right click on…
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Hello, Have you tried verifying your game files from the launcher?
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Hello, Please visit this webpage and make sure that your network is configured correctly for PWI: http://pwi-forum.perfectworld.com/showpost.php?p=1338352&postcount=32 It's possible that you need to forward port 29000 to your computer or check your firewall/antivirus settings. If you're still having trouble connecting to…
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Hello, Please visit this webpage and make sure that your network is configured correctly for PWI: http://pwi-forum.perfectworld.com/showpost.php?p=1338352&postcount=32 Another solution you can try is to download the patches manually by following this link: http://pwi.perfectworld.com/download If neither of these solutions…
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Hello, If you're running any antivirus/firewall software in the background, please recheck their permissions and make sure they're not blocking PWI's connection. Our updates often make changes to the game files, which is sometimes considered malware activity by some software.
