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nitocris83
Member, Cryptic Developer, Administrator Posts: 4,498Cryptic Developer › Cryptic Developer
Hello!
As @strumslinger said in his goodbye post, I will be taking over the NW CM role. I just started here at Cryptic and I'm in the process of getting a feel for the community and meeting with the rest of the NW team. I am in the same building as the NW Development team (under the NW Production team for those that like org charts). We all truly appreciate everything Andy has done and I hope to continue some of the best practices he started along with implementing new ones now that I have direct access to the NW team.
A little bit about myself:
I'm 33 (so not really a kid, as some of you expressed concern about), a gamer (video games, tabletop, rpgs), a mom of an almost 2 year old, I paint miniatures, I talk a lot, I'm half Spanish (so no one expects when I ask a lot of questions), I went to college in Michigan and grand school in Chicago, and have been in California for the last 4.75 years.
A little bit about my background in Community Management:
I was a CM at Disney Interactive for 4.75 years (yep, I moved out here for the job - before that I had a focus on academia and research). I worked on Marvel and Star Wars titles so I am used to an older playerbase, not the traditional kids/family that most people attribute to Disney. I'm also used to very VERY very passionate players, contained (for the most part) chaos, and have lived through a couple -gates. I was lucky enough to visit the Lucasfilm Presidio office in SF but never managed to get Marvel to build me a Helicarrier.
My background in D&D and Neverwinter:
I started playing D&D back in 3.5. I played some 4.0 and recently got the 5th edition books. My favorite character was my Halfling Cleric/Barbarian who had a St. Bernard as a mount. As far as Neverwinter, I started playing at launch (still favor my founders pack mount for nostalgia) and, after dabbling in various classes and taking time off to have a kid, I now main a CW. I have major hoarding tendencies so you'll often catch me playing the inventory game
The future as CM for Neverwinter:
TBD
...
JK! Well, kinda. I started a week ago and I've been ramping up fast and absorbing as much as I can. There's a lot of facets of Community Management that aren't as visible to the public (lots of planning, meetings, documentation, etc.) and I want to make sure I lay the right groundwork from the start. Over the next couple weeks I hope to set a steady cadence of feedback between the community and the rest of the NW team. My years as a CM have taught me that my goal shouldn't be to make everyone happy, but to make sure everyone is actually listening to each other. While putting out fires is an aspect of a living 24/7 job, I prefer focusing my energy on constructive discussions, proactive communication, and not lose sight of fun. At the end of the day, this is a community built up around a game so...
As @strumslinger said in his goodbye post, I will be taking over the NW CM role. I just started here at Cryptic and I'm in the process of getting a feel for the community and meeting with the rest of the NW team. I am in the same building as the NW Development team (under the NW Production team for those that like org charts). We all truly appreciate everything Andy has done and I hope to continue some of the best practices he started along with implementing new ones now that I have direct access to the NW team.
A little bit about myself:
I'm 33 (so not really a kid, as some of you expressed concern about), a gamer (video games, tabletop, rpgs), a mom of an almost 2 year old, I paint miniatures, I talk a lot, I'm half Spanish (so no one expects when I ask a lot of questions), I went to college in Michigan and grand school in Chicago, and have been in California for the last 4.75 years.
A little bit about my background in Community Management:
I was a CM at Disney Interactive for 4.75 years (yep, I moved out here for the job - before that I had a focus on academia and research). I worked on Marvel and Star Wars titles so I am used to an older playerbase, not the traditional kids/family that most people attribute to Disney. I'm also used to very VERY very passionate players, contained (for the most part) chaos, and have lived through a couple -gates. I was lucky enough to visit the Lucasfilm Presidio office in SF but never managed to get Marvel to build me a Helicarrier.
My background in D&D and Neverwinter:
I started playing D&D back in 3.5. I played some 4.0 and recently got the 5th edition books. My favorite character was my Halfling Cleric/Barbarian who had a St. Bernard as a mount. As far as Neverwinter, I started playing at launch (still favor my founders pack mount for nostalgia) and, after dabbling in various classes and taking time off to have a kid, I now main a CW. I have major hoarding tendencies so you'll often catch me playing the inventory game
The future as CM for Neverwinter:
TBD
...
JK! Well, kinda. I started a week ago and I've been ramping up fast and absorbing as much as I can. There's a lot of facets of Community Management that aren't as visible to the public (lots of planning, meetings, documentation, etc.) and I want to make sure I lay the right groundwork from the start. Over the next couple weeks I hope to set a steady cadence of feedback between the community and the rest of the NW team. My years as a CM have taught me that my goal shouldn't be to make everyone happy, but to make sure everyone is actually listening to each other. While putting out fires is an aspect of a living 24/7 job, I prefer focusing my energy on constructive discussions, proactive communication, and not lose sight of fun. At the end of the day, this is a community built up around a game so...
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Comments
Any of my comments not posted in orange are based on my own personal opinion and not official.
Any messages written in orange are official moderation messages. Signature images are now fixed!
You didn't ask for any questions, and you probably don't have the answers, but this wouldn't be the ARC forums if someone didnt ask.
1. Are you EVER going to fix .....
Nah. I'll just stick with welcome aboard (for now
Call me Andy (or Strum, or Spider-Man)!
Follow Neverwinter on Twitter: NeverwinterGame
Like Neverwinter on Facebook: Neverwinter
Follow me on Twitter: StrumSlinger
P.S. I like your Skottie Young She-Hulk avatar. It's almost as good as @wakeupparamour#9775's Toothless.
Hopefully, you are ready, if not welcome to the pot
I look forward to improved communications, remember lots of growing ups play this game so if you have bad news just let us know, surprise bad news really sucks.
Anyway, see you in game or on the forums!
Neverwinter Census 2017
All posts pending disapproval by Cecilia
I'm really glad to hear you lay out your approach to developing a more constructive dialog between the community and the developers.
I don't know how much you have heard about the challenges that Andy faced in his time here, but without exception each of the infamous "gates" that folks spew vitriol about was dramatically exacerbated by poor communication.
In my opinion, this game's biggest asset apart from a uniquely dynamic combat system, is the passionate community that has managed to hang on through a tumultuous couple years (I mean both seasoned veterans and new arrivals).
But routinely, trust between the community and the game is undercut by lack of timely communication, poor planning, lack of context when discussion game direction, and the list goes on. There are many that are hanging on hoping that changes in leadership will lead to something good despite the mounting evidence to the contrary (the most recent 2 major updates have been _very_ unfriendly to alts and support classes, and have turned off _many_ players). You are in a place to start rebuilding that trust by facilitating the dialog between the community and the dev team.
Finally, I would be remiss if I didn't take this opportunity to ask you to take a look at my personal pet cause (outside of better communication): Fixed Damage Weapons. A former dev had indicated that these shouldn't be too challenging to make available, and it would be a tremendous gesture to the community.
http://www.arcgames.com/en/forums/neverwinter/#/discussion/1222994/fixed-damage-weapons/p1
Happy to have you, and good luck with this crazy train!
Pickles
Matriarch of Banished Orion Girls. Neela D'tan
@captaintpol (with many alts)
May we sail and have fun always and forever. LLAP
(PC version NW)
Arwen@captaintpol TR - Tully's of RiverRun
Mai Kelly DC-Tully's of RiverRun
Neela BumKisses HR-
Arya Stark GF-
Sansa Stark CW- Team Fencebane
Crystal Marie OP-
(xbox version NW)
Arwen@Admiral Jazdia TR- Team Fenebane
Mai Kelly DC- " "
Ahsoka Tano CW- " "
Neela BumKisser HR- " "
[]Full Metal Witch[]
4149 TiL
Guild: (X1) The Legendary Outlaws
"The Best of the Best"
"Nobody does it better"
#TLO BiS
[ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]
Oltreverso guild leader
Maga Othelma - DC | Svalvolo - SW | Dente Avvelenato- GWF
... gives Le Nito the eyeball once up and down ..
... grunts rudely ...
... RAWR ...
... buys Le Nito a cold beverage ..
... gives gap-toothy smile ...
... walks out ...
-----------
As I speak GWF, translation = "welcome, enjoy the community, have fun, and here's a cold one on me"
I was pleased to see your roots in DnD are long (maybe not as long as ol' greybeard, but still, long enough), as well as your experience in dealing with passionate players. I think the icing on the cake was that you have played NW extensively, so will know our current concerns.
Looking forward to your moderation and future communications, may you always find that fine line to consensus
Might is not always right - the powerful sometimes forget that.
The Small BandJoin my guild Valindras Fear GH20 Marketplace 9 Stable 9 Barracs 9 Explorer Guild 9
It is me "testing" the new CM but...
Can someone in this board answer a simple and very easy question yet no one answered...
Is there any black friday sale tomorrow ?
( And please smart people, don't "you'll see tomorrow"-me)
Eat some turkey.
There is no way you can get zen from xchange now anyways.. so its just real world money, you can buy zen in about 2-3 mins if they do have a sale.. its digital items, no rainchecks needed, you will get what you want.
my vip run out so i'm holding to BF for buying half price... I have 20000 da
...
And sorry, I'm not used to american traditions.
If the communication is "poor" in english forums it's almost next to zero in french board