My launcher works. I can load the game. The loadscreens go by fine but once the character select screen opens my game immediately crashes to desktop with no error message or fatal error pop-up. Just a "Cryptic Error Handler".
I have verified files each time to no avail. I launched the game in safe mode to no effect either. I'm lost on what else to do. My drivers are all up to date; just checked. If this is some kind of graphical crash I can't turn my gfx settings down because I can't open a menu before it crashes.
Are your video card drivers up to date? Are you by any chance able to get a screenshot of the issue?
This was an issue that was presented on the preview server by many people. Even with up to date drivers it happens. People affected had to use a workaround of logging in with safe mode on. You could go to full screen after the character screen loaded.
The work around for it was to start the game in safe mode...
you cant start in safe mode if the launcher fails to connect 5 times then trys to tell me im not connected to internet wonder how im replying too you no way to try to load in safe mode
Are your video card drivers up to date? Are you by any chance able to get a screenshot of the issue
Yes, my software is all up to date. I was playing last night - all night - without a single issue. As stated this has been reported multiple times by multiple people, including those running preview.
Pardon my scathing commentary, but I was really hoping to play on my one day off, after sitting here and waiting...waiting...waiting for the server to come back online, waiting...waiting...waiting for errors to be cleared and files to be re-verified for the twelfth time. I'm just irritated.
When I try to log into the client now that the Mod 6 patch has been released, I can only get as far as the Neverwinter title splash screen. After showing that screen for a few seconds, my graphics driver stops working and has to recover itself, and when it does come back, the client shows a black screen and appears to be non-responsive. Below is a screencap of some errors that would show up on my desktop following the failure:
This is something I haven't seen before today's patch went in, hence my suspicions of a potential connection. Has this happened to anyone else, or could this just be my computer acting up? In the case of the latter, does anyone have any suggestions on how to correct this problem so I can access the game?
Hello. I have tried a computer restart as well as a full file authentication. As far as I can tell the game has been patched. The error occurs after the criptic loading screen and neverwinter splash screen. Just as the character selection screen is about to pop, the game crashes to the desktop. At the desktop the following image describes the type of error this is.
Any help with how I should proceed, would be helpful.
As of now I cannot load the game and play.
When you get to the neverwinter login screen, there is an options button in the top right; click it and click option to start in safe mode.
My only suggestion w/o a technical readout.
I am having the same Issue!!! Someone please help!!!
0
johnnifiedMember, Neverwinter Beta Users, Neverwinter Guardian Users, Neverwinter Knight of the Feywild UsersPosts: 10Arc User
edited April 2015
Everytime I come out of an instance this happens, or 30 seconds after leaving an instance. Sometimes just walking around. Game crashes, my PC freezes up because of the crash. It is crazy. Why is this happening? This is totally stupid, it makes it so hard to play because of it.
PC Specs:
CPU: Intel i7 4790K @ 4.4 GHz
RAM: 16GB @ 1866MHz
GPU: AMD Radeon R9 290x 4GB
Storage: SSD 256GB + 2TB 7,200 RPM HDD (Game is on the SSD)
I get the same message then a message saying my files need to be checked and it will take 10-20 minutes to do so. I have checked them three times now and still the same problem.
0
cursedforlifeMember, Neverwinter Knight of the Feywild UsersPosts: 1Arc User
I get the same message then a message saying my files need to be checked and it will take 10-20 minutes to do so. I have checked them three times now and still the same problem.
this is ******ed, im getting the same thing and nothing is working.
Can you make sure that all of your graphical card's drivers are up to date? If that doesn't fix it, can you provide a dxdiag that we can send to our devs so they can better identify what's going on?
To create a dxdiag log:
1. Open the DirectX Diagnostic tool
* Windows 8.1
a. Swipe in from the right edge of the screen, and then tap "Search"; or point your mouse to the upper-right corner of your screen, move the mouse pointer down, click "Search"
b. Type "dxdiag" (without quotation marks), and then tap or click "dxdiag"
* Windows Vista/7
a. Click the Windows "Start" button.
b. Type "dxdiag" or "dxdiag.exe" (without quotation marks) in the search box.
c. Select "dxdiag" or "dxdiag.exe".
* Windows XP
a. Click the Windows "Start" button.
b. Click "Run".
c. Type "dxdiag" (without quotation marks) in the Run window then press "Enter".
2. Click on "Save All Information as a text file" and save it on your desktop.
3. Additionally, if you have a 64bit system, please click on the "64bit Dxdiag/DirectX" button to save the correct log file.
Okay, typed to soon. Safe Mode worked and I played for a while and had to log out. Twice now I have tried to log in using Safe Mode and it goes through the 10-20 minute verfying process then gives me a play button. Hit play and back to the above sreens/notifications.
I'm using an AMD Graphics Card. Which is : ATI Radeon HD 5450. The game was fine before the patch came in rolling. It seems like i CAN'T get in to the character screen which is after the Cryptic loading followed by the material files loading then i get a crash
I have a possible solution (worked for me and a friend..)
We were both getting these same Crashes and Hangs for months, we tried many things (updated DirectX, Drivers, Full Windows Re-installs, new graphics cards, new processors, a new laptop too...).
I tested Each and Every option in the Graphics Tab until I found:
*** TURN SHADOWS TO LOW. ***
This made all the hang ups cease.
Please try this and respond to the community if it works/doesn't for you.
I have a possible solution (worked for me and a friend..)
We were both getting these same Crashes and Hangs for months, we tried many things (updated DirectX, Drivers, Full Windows Re-installs, new graphics cards, new processors, a new laptop too...).
I tested Each and Every option in the Graphics Tab until I found:
*** TURN SHADOWS TO LOW. ***
This made all the hang ups cease.
Please try this and respond to the community if it works/doesn't for you.
Thanks
My shadows (and everything else) are already turned to low/minimum for the sake of performance. Besides, even if I wanted to change an option...the persisting problem is that we can't get into the game in -any- way.
Everytime I come out of an instance this happens, or 30 seconds after leaving an instance. Sometimes just walking around. Game crashes, my PC freezes up because of the crash. It is crazy. Why is this happening? This is totally stupid, it makes it so hard to play because of it.
PC Specs:
CPU: Intel i7 4790K @ 4.4 GHz
RAM: 16GB @ 1866MHz
GPU: AMD Radeon R9 290x 4GB
Storage: SSD 256GB + 2TB 7,200 RPM HDD (Game is on the SSD)
Pissing me off.
Yes, all my drivers are up to date.
This is my problem exactly. Almost exactly the same specs on my machine.
Here's a little more insight. This appears to be a problem with the R9 290 chipset. I have a different computer running an AMD 2.8 ghz quad core, with 12 megs of DDR3 Ram but an R9 290 (rather than a 290X -and for what it's worth different brands) and I'm getting the same problem. In fact, it's worse because it causes the game to crash and then if I try to run it again, it causes the computer to blue screen. In any case, both computers become less stable after this happens -and yes, this only happens in Neverwinter. All other games seem fine.
Developers, please fix this! I've given money to the game but this is very disruptive and frustrating and I'm disinclined to continue to play if this doesn't get resolved!
By the way, turning the lighting and shadow effects to low does seem to resolve the issue for me but I'm not crazy about giving up on the eye candy just to have the game work properly.
Comments
I have verified files each time to no avail. I launched the game in safe mode to no effect either. I'm lost on what else to do. My drivers are all up to date; just checked. If this is some kind of graphical crash I can't turn my gfx settings down because I can't open a menu before it crashes.
Account Name: @firebringeraxel1
OS: PC-Windows Vista
I am a Storyteller
This was an issue that was presented on the preview server by many people. Even with up to date drivers it happens. People affected had to use a workaround of logging in with safe mode on. You could go to full screen after the character screen loaded.
you cant start in safe mode if the launcher fails to connect 5 times then trys to tell me im not connected to internet wonder how im replying too you no way to try to load in safe mode
Yes, my software is all up to date. I was playing last night - all night - without a single issue. As stated this has been reported multiple times by multiple people, including those running preview.
Pardon my scathing commentary, but I was really hoping to play on my one day off, after sitting here and waiting...waiting...waiting for the server to come back online, waiting...waiting...waiting for errors to be cleared and files to be re-verified for the twelfth time. I'm just irritated.
This is something I haven't seen before today's patch went in, hence my suspicions of a potential connection. Has this happened to anyone else, or could this just be my computer acting up? In the case of the latter, does anyone have any suggestions on how to correct this problem so I can access the game?
Even just a 'Hey, we're not sure what this is but by golly we're looking!' would be so swell.
Any help with how I should proceed, would be helpful.
As of now I cannot load the game and play.
this is the error code
When you get to the neverwinter login screen, there is an options button in the top right; click it and click option to start in safe mode.
My only suggestion w/o a technical readout.
Fox Stevenson - Sandblast
Oh Wonder - Without You
Do not go gentle into that good night.
Rage, rage against the dying of the light.
- Dylan Thomas
this is my problem as well, crashing to desktop
Everytime I come out of an instance this happens, or 30 seconds after leaving an instance. Sometimes just walking around. Game crashes, my PC freezes up because of the crash. It is crazy. Why is this happening? This is totally stupid, it makes it so hard to play because of it.
PC Specs:
CPU: Intel i7 4790K @ 4.4 GHz
RAM: 16GB @ 1866MHz
GPU: AMD Radeon R9 290x 4GB
Storage: SSD 256GB + 2TB 7,200 RPM HDD (Game is on the SSD)
Pissing me off.
Yes, all my drivers are up to date.
this is ******ed, im getting the same thing and nothing is working.
To all the people getting this issue:
Can you make sure that all of your graphical card's drivers are up to date? If that doesn't fix it, can you provide a dxdiag that we can send to our devs so they can better identify what's going on?
To create a dxdiag log:
1. Open the DirectX Diagnostic tool
* Windows 8.1
a. Swipe in from the right edge of the screen, and then tap "Search"; or point your mouse to the upper-right corner of your screen, move the mouse pointer down, click "Search"
b. Type "dxdiag" (without quotation marks), and then tap or click "dxdiag"
* Windows Vista/7
a. Click the Windows "Start" button.
b. Type "dxdiag" or "dxdiag.exe" (without quotation marks) in the search box.
c. Select "dxdiag" or "dxdiag.exe".
* Windows XP
a. Click the Windows "Start" button.
b. Click "Run".
c. Type "dxdiag" (without quotation marks) in the Run window then press "Enter".
2. Click on "Save All Information as a text file" and save it on your desktop.
3. Additionally, if you have a 64bit system, please click on the "64bit Dxdiag/DirectX" button to save the correct log file.
We were both getting these same Crashes and Hangs for months, we tried many things (updated DirectX, Drivers, Full Windows Re-installs, new graphics cards, new processors, a new laptop too...).
I tested Each and Every option in the Graphics Tab until I found:
*** TURN SHADOWS TO LOW. ***
This made all the hang ups cease.
Please try this and respond to the community if it works/doesn't for you.
Thanks
My shadows (and everything else) are already turned to low/minimum for the sake of performance. Besides, even if I wanted to change an option...the persisting problem is that we can't get into the game in -any- way.
This is my problem exactly. Almost exactly the same specs on my machine.
Here's a little more insight. This appears to be a problem with the R9 290 chipset. I have a different computer running an AMD 2.8 ghz quad core, with 12 megs of DDR3 Ram but an R9 290 (rather than a 290X -and for what it's worth different brands) and I'm getting the same problem. In fact, it's worse because it causes the game to crash and then if I try to run it again, it causes the computer to blue screen. In any case, both computers become less stable after this happens -and yes, this only happens in Neverwinter. All other games seem fine.
Developers, please fix this! I've given money to the game but this is very disruptive and frustrating and I'm disinclined to continue to play if this doesn't get resolved!
By the way, turning the lighting and shadow effects to low does seem to resolve the issue for me but I'm not crazy about giving up on the eye candy just to have the game work properly.