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You may not log in from this IP address

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  • Options
    andrewdemonxxandrewdemonxx Member Posts: 10 Arc User
    edited March 2015
    mythosyggdrasil wrote: »
    Now now guys. Let's have a little bit of patience. After-all, they're probably a little bit understaffed at the moment.

    i call bull on this, they are just banning people with no dam proof. This is an IP ban thing they did.
  • Options
    jaderissjaderiss Member, Neverwinter Beta Users, Neverwinter Guardian Users, Neverwinter Knight of the Feywild Users Posts: 0 Arc User
    edited March 2015
    andrewdemonxx wrote: »
    i call bull on this, they are just banning people with no dam proof. This is an IP ban thing they did.

    Please tell me you are joking?!
  • Options
    nightstalkornightstalkor Member Posts: 154 Arc User
    edited March 2015
    mythosyggdrasil wrote: »
    Logging in through a shortcut: "C:\Program Files (x86)\Perfect World Entertainment\Neverwinter_en\Neverwinter.exe"

    Completely bypassing Arc to prevent it from running in the background. Attempted to log in through the Arc Client as well but still received the same result. Same Issues with STO and CO.

    It seems that all Cryptic Studios games are experiencing the same issues.

    This Is my experience as well. I tried to log on to NW, CO, And STO, and got the same error message. This sort of problem has cropped up before, just Not w/ a ISP error message. Maybe we should all take note of it. I intend to write it down in my notes, so I will have a hard reference the next time PW has server issues.
  • Options
    laellael Member Posts: 0 Arc User
    edited March 2015
    Same problem here, lets hope they fix this quickly.
  • Options
    andrewdemonxxandrewdemonxx Member Posts: 10 Arc User
    edited March 2015
    jaderiss wrote: »
    Please tell me you are joking?!

    Then why have they not fixed it!? Huh? Why is it taking them so dam long to do something? Its because they don't care, if you paid for zen you are screwed. They took your money and cut you off from the dam game.
  • Options
    descenderxdescenderx Member Posts: 6 Arc User
    edited March 2015
    It doesn't look like a ban. See my results in post #44.

    If anyone else knows a thing or two about networking, fire up wireshark, change your account password, and see if you get the same results I did - identical hash values (tokens) before and after. It might help them isolate the issue. Anything else will just be useless conjecture.
  • Options
    katamaster81899katamaster81899 Member Posts: 1,157 Arc User
    edited March 2015
    Gateway is working fine for me, I haven't tried in-game but just logged and did all my professions on the gateway
    dulopa4e1d9.png
    || Axios Guild Leader || Neverwinter Trade Forum Moderator || Infernal Paragons ||
    Check out my foundry, titled "Akro's Gone Wacko", featuring our ex-CM Akromatik!: NW-DL8J7BY5T
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    Thaumaturge's Time To Shine: A Complete Guide
  • Options
    katamaster81899katamaster81899 Member Posts: 1,157 Arc User
    edited March 2015
    descenderx wrote: »
    It doesn't look like a ban. See my results in post #44.

    If anyone else knows a thing or two about networking, fire up wireshark, change your account password, and see if you get the same results I did - identical hash values (tokens) before and after. It might help them isolate the issue. Anything else will just be useless conjecture.

    Now that's rather interesting, why would there be identical hash values? That... doesn't make sense. Just... not even gonna think about how they managed to do that.
    dulopa4e1d9.png
    || Axios Guild Leader || Neverwinter Trade Forum Moderator || Infernal Paragons ||
    Check out my foundry, titled "Akro's Gone Wacko", featuring our ex-CM Akromatik!: NW-DL8J7BY5T
    Erza Moonstalker | Lara Moonstalker | Julie Marvell | Erza Moonhunter | Annie Hellangel | Jenn Moonstalker

    Thaumaturge's Time To Shine: A Complete Guide
  • Options
    descenderxdescenderx Member Posts: 6 Arc User
    edited March 2015
    katamaster81899 wrote: »
    Now that's rather interesting, why would there be identical hash values? That... doesn't make sense. Just... not even gonna think about how they managed to do that.

    I'm probably just lucky ;). Regardless, token/auth systems are definitely more secure, but they're an absolute nightmare to debug when something goes awry. Even if it's just a dead network link or a VM that went to sleep.

    Your auth server doing this from my end is: 208.95.185.165
  • Options
    ddbeasleyddbeasley Member Posts: 17 Arc User
    edited March 2015
    Got home cant log in with ip . . . . and just when the new class is getting close . . . WHY GOOOODD!! WHHHYYYYYY!!!
  • Options
    zal1313zal1313 Member Posts: 4 Arc User
    edited March 2015
    Same Problem Here. Cant log in from this IP address. I was playing a few hours ago. Please fix this soon.
  • Options
    akromatikakromatik Member Posts: 1
    edited March 2015
    If anyone could post some traceroute data, that would be super helpful too
  • Options
    leonidusivleonidusiv Member Posts: 5 Arc User
    edited March 2015
    katamaster81899 wrote: »
    Now that's rather interesting, why would there be identical hash values? That... doesn't make sense. Just... not even gonna think about how they managed to do that.

    This is actually a relief that I am not the only one experiencing this because I just downloaded the game today and was disconnected in the midst of a quest and went to log in when I received the notification about not logging in from this ip address, so hopefully it's resolved soon. Not a good experience for a new adventurer in the game of neverwinter, but patience is all that I can have now.
  • Options
    katamaster81899katamaster81899 Member Posts: 1,157 Arc User
    edited March 2015
    akromatik wrote: »
    If anyone could post some traceroute data, that would be super helpful too

    Akro, where's the trademark teal font? I expect more from you, even in times of crisis like this XD
    dulopa4e1d9.png
    || Axios Guild Leader || Neverwinter Trade Forum Moderator || Infernal Paragons ||
    Check out my foundry, titled "Akro's Gone Wacko", featuring our ex-CM Akromatik!: NW-DL8J7BY5T
    Erza Moonstalker | Lara Moonstalker | Julie Marvell | Erza Moonhunter | Annie Hellangel | Jenn Moonstalker

    Thaumaturge's Time To Shine: A Complete Guide
  • Options
    leonidusivleonidusiv Member Posts: 5 Arc User
    edited March 2015
    ok I will get on top of that now give me a second and I will upload it for you.
  • Options
    zagadekezagadeke Member Posts: 26 Arc User
    edited March 2015
    I can login to Arc Launcher and sign into the websites but not the games themselves
  • Options
    descenderxdescenderx Member Posts: 6 Arc User
    edited March 2015
    akromatik wrote: »
    If anyone could post some traceroute data, that would be super helpful too



    Resolution removed to reduce the conjecture. I'd recommend using http://www.locaping.com - lets you generate traces from around the globe ;).

    1 <1 ms <1 ms <1 ms 192.168.0.1
    2 7 ms 8 ms 6 ms 10.125.244.1
    3 16 ms 16 ms 15 ms 67.231.220.161
    4 15 ms 15 ms 16 ms [cable hop 1]
    5 13 ms 16 ms 12 ms [69.196.136.36]
    6 14 ms 13 ms 13 ms [38.122.69.201]
    7 26 ms 21 ms 23 ms [66.28.4.29]
    8 36 ms 27 ms 27 ms [154.54.43.9]
    9 30 ms 27 ms 30 ms [154.54.46.134]
    10 32 ms 36 ms 34 ms 38.111.40.114
    11 36 ms 28 ms 36 ms accounts.crypticstudios.com [208.95.185.165]
  • Options
    hiperion16hiperion16 Member, NW M9 Playtest Posts: 89 Arc User
    edited March 2015
    tell me how to get traceroute data and ill get it for you.
  • Options
    leonidusivleonidusiv Member Posts: 5 Arc User
    edited March 2015
    quick question what would be the site for the game neverwinter since it's within the arc game app. I know it's tracert but i need the address like www.etc.com
  • Options
    akromatikakromatik Member Posts: 1
    edited March 2015
    katamaster81899 wrote: »
    Akro, where's the trademark teal font? I expect more from you, even in times of crisis like this XD

    I'm actually on my cell phone on a train, so we'll have to forgo the luxury of my teal text XD
  • Options
    descenderxdescenderx Member Posts: 6 Arc User
    edited March 2015
    hiperion16 wrote: »
    tell me how to get traceroute data and ill get it for you.

    [EDIT: This may not be terribly meaningful depending on their setup. Don't kill yourself :)]

    Start -> Run -> cmd (hit ok)

    tracert 208.95.185.165

    - Right click/mark
    - Select
    - Right click (copies to clipboard)

    Paste. Remove anything you're not comfortable sharing (not that it's generally a big deal; just for your own peace of mind)
  • Options
    tikiitorchtikiitorch Member Posts: 12 Arc User
    edited March 2015
    akromatik wrote: »
    If anyone could post some traceroute data, that would be super helpful too

    Tracing route to accounts.crypticstudios.com [208.95.185.165]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.13.1
    2 9 ms 10 ms 4 ms 10.104.0.1
    3 9 ms 6 ms 7 ms 24-234-16-214.ptp.lvcm.net [24.234.16.214]
    4 5 ms 10 ms 11 ms 24-234-6-80.ptp.lvcm.net [24.234.6.80]
    5 43 ms 26 ms 36 ms langbprj01-ae3.0.rd.la.cox.net [68.1.5.137]
    6 33 ms 31 ms 26 ms 68.105.30.150
    7 102 ms 85 ms 86 ms ae10.cr1.lax112.us.zip.zayo.com [64.125.26.6]
    8 76 ms 99 ms 84 ms ae2.cr1.iah1.us.zip.zayo.com [64.125.20.209]
    9 104 ms 105 ms 127 ms ae8.cr1.dca2.us.zip.zayo.com [64.125.20.185]
    10 * 93 ms * ae5.cr1.lga5.us.zip.zayo.com [64.125.26.98]
    11 102 ms 98 ms 101 ms ae7.mpr3.bos2.us.zip.zayo.com [64.125.21.225]
    12 91 ms 90 ms 95 ms 208.184.110.70.IPYX-072053-002-ZYO.above.net [208.184.110.70]
    13 105 ms 102 ms 101 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
    14 112 ms 100 ms 87 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    15 94 ms 89 ms 94 ms accounts.crypticstudios.com [208.95.185.165]

    Trace complete.
  • Options
    ddbeasleyddbeasley Member Posts: 17 Arc User
    edited March 2015
    Im so scared . . . . someone hold me
  • Options
    katamaster81899katamaster81899 Member Posts: 1,157 Arc User
    edited March 2015
    akromatik wrote: »
    I'm actually on my cell phone on a train, so we'll have to forgo the luxury of my teal text XD

    It feels less official and not as akromatikyish without the teal text D:

    (pardon my made up words) :P
    dulopa4e1d9.png
    || Axios Guild Leader || Neverwinter Trade Forum Moderator || Infernal Paragons ||
    Check out my foundry, titled "Akro's Gone Wacko", featuring our ex-CM Akromatik!: NW-DL8J7BY5T
    Erza Moonstalker | Lara Moonstalker | Julie Marvell | Erza Moonhunter | Annie Hellangel | Jenn Moonstalker

    Thaumaturge's Time To Shine: A Complete Guide
  • Options
    akromatikakromatik Member Posts: 1
    edited March 2015
    descenderx wrote: »
    Resolution removed to reduce the conjecture. I'd recommend using http://www.locaping.com - lets you generate traces from around the globe ;).

    1 <1 ms <1 ms <1 ms 192.168.0.1
    2 7 ms 8 ms 6 ms 10.125.244.1
    3 16 ms 16 ms 15 ms 67.231.220.161
    4 15 ms 15 ms 16 ms [cable hop 1]
    5 13 ms 16 ms 12 ms [69.196.136.36]
    6 14 ms 13 ms 13 ms [38.122.69.201]
    7 26 ms 21 ms 23 ms [66.28.4.29]
    8 36 ms 27 ms 27 ms [154.54.43.9]
    9 30 ms 27 ms 30 ms [154.54.46.134]
    10 32 ms 36 ms 34 ms 38.111.40.114
    11 36 ms 28 ms 36 ms accounts.crypticstudios.com [208.95.185.165]
    Awesome, this should help us. Thank you for the speedy delivery!
  • Options
    xionessxioness Member Posts: 2 Arc User
    edited March 2015
    I'm also having this issue. :c
  • Options
    andrewdemonxxandrewdemonxx Member Posts: 10 Arc User
    edited March 2015
    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.0.1
    2 * * * Request timed out.
    3 11 ms 18 ms 13 ms rc2nr-tge0-1-0-22-1.wp.shawcable.net [64.59.178.
    109]
    4 71 ms 59 ms 63 ms 66.163.75.222
    5 63 ms 67 ms 59 ms 66.163.64.2
    6 59 ms 58 ms 60 ms ge-4-1-0.mpr1.iad10.us.mfnx.net [206.126.236.86]

    7 61 ms 59 ms 59 ms ae6.cr1.dca2.us.zip.zayo.com [64.125.20.117]
    8 65 ms 65 ms 66 ms ae5.cr1.lga5.us.zip.zayo.com [64.125.26.98]
    9 70 ms 69 ms 71 ms ae7.mpr3.bos2.us.zip.zayo.com [64.125.21.225]
    10 66 ms 67 ms 68 ms 208.184.110.70.IPYX-072053-002-ZYO.above.net [20
    8.184.110.70]
    11 67 ms 67 ms 68 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    12 62 ms 69 ms 72 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    13 62 ms 70 ms 62 ms xboxpatchserver.crypticstudios.com [208.95.185.4
    1]

    Trace complete.
  • Options
    titanishu1488titanishu1488 Member Posts: 10 Arc User
    edited March 2015
    Yes, i have this problem too. Some tracert from cold Russia.

    Трассировка маршрута к accounts.crypticstudios.com [208.95.185.165]
    с максимальным числом прыжков 30:

    1 <1 мс <1 мс <1 мс LANTA [192.168.1.1]
    2 <1 мс <1 мс 1 ms 37.235.192.1
    3 1 ms <1 мс <1 мс 172.20.0.1
    4 <1 мс <1 мс <1 мс 37-235-199-254.dynamic.customer.lanta.me [37.235
    .199.254]
    5 1 ms 1 ms 1 ms pstamb-cr01-xe-0-2-0.205.tam.stream-internet.net
    [212.188.22.221]
    6 28 ms 28 ms 28 ms kivi-cr01-ae2.78.hel.stream-internet.net [212.18
    8.29.54]
    7 28 ms 28 ms 28 ms kivi-cr01-ae2.78.hel.stream-internet.net [212.18
    8.29.54]
    8 33 ms 33 ms 33 ms te0-0-0-8.rcr21.hel03.atlas.cogentco.com [149.6.
    147.69]
    9 36 ms 36 ms 36 ms be2406.rcr21.hel01.atlas.cogentco.com [130.117.0
    .133]
    10 36 ms 36 ms 35 ms be2280.ccr22.sto03.atlas.cogentco.com [154.54.62
    .253]
    11 59 ms 58 ms 58 ms be2282.ccr42.ham01.atlas.cogentco.com [154.54.72
    .105]
    12 62 ms 61 ms 61 ms be2187.ccr42.ams03.atlas.cogentco.com [154.54.74
    .125]
    13 75 ms 76 ms 75 ms be2183.ccr22.lpl01.atlas.cogentco.com [154.54.58
    .69]
    14 138 ms 137 ms 138 ms be2387.ccr22.bos01.atlas.cogentco.com [154.54.44
    .165]
    15 142 ms 142 ms 142 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.130]
    16 148 ms 143 ms 143 ms 38.111.40.114
    17 140 ms 140 ms 140 ms accounts.crypticstudios.com [208.95.185.165]

    Трассировка завершена.
  • Options
    katamaster81899katamaster81899 Member Posts: 1,157 Arc User
    edited March 2015
    andrewdemonxx wrote: »
    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.0.1
    2 * * * Request timed out.
    3 11 ms 18 ms 13 ms rc2nr-tge0-1-0-22-1.wp.shawcable.net [64.59.178.
    109]
    4 71 ms 59 ms 63 ms 66.163.75.222
    5 63 ms 67 ms 59 ms 66.163.64.2
    6 59 ms 58 ms 60 ms ge-4-1-0.mpr1.iad10.us.mfnx.net [206.126.236.86]

    7 61 ms 59 ms 59 ms ae6.cr1.dca2.us.zip.zayo.com [64.125.20.117]
    8 65 ms 65 ms 66 ms ae5.cr1.lga5.us.zip.zayo.com [64.125.26.98]
    9 70 ms 69 ms 71 ms ae7.mpr3.bos2.us.zip.zayo.com [64.125.21.225]
    10 66 ms 67 ms 68 ms 208.184.110.70.IPYX-072053-002-ZYO.above.net [20
    8.184.110.70]
    11 67 ms 67 ms 68 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    12 62 ms 69 ms 72 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    13 62 ms 70 ms 62 ms xboxpatchserver.crypticstudios.com [208.95.185.4
    1]

    Trace complete.

    Why are you tracing the route to the xbox patch server? Not that it really makes a difference, but... why?
    dulopa4e1d9.png
    || Axios Guild Leader || Neverwinter Trade Forum Moderator || Infernal Paragons ||
    Check out my foundry, titled "Akro's Gone Wacko", featuring our ex-CM Akromatik!: NW-DL8J7BY5T
    Erza Moonstalker | Lara Moonstalker | Julie Marvell | Erza Moonhunter | Annie Hellangel | Jenn Moonstalker

    Thaumaturge's Time To Shine: A Complete Guide
  • Options
    whitedeer789whitedeer789 Member Posts: 2 Arc User
    edited March 2015
    Traceroute German Edition

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. Alle Rechte vorbehalten.

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Routenverfolgung zu patchserver.crypticstudios.com [208.95.185.41] über maximal
    30 Abschnitte:

    1 3 ms 1 ms 1 ms fritz.box [192.168.178.1]
    2 7 ms 5 ms 6 ms LNS5.routing.wtnet.de [84.46.114.198]
    3 10 ms 5 ms 16 ms Ernie.routing.wtnet.de [84.46.115.201]
    4 8 ms 7 ms 11 ms hmb-s3-rou-1041.DE.eurorings.net [134.222.120.246]
    5 19 ms 18 ms 18 ms hmb-s2-rou-1102.DE.eurorings.net [134.222.229.201]
    6 17 ms 18 ms 17 ms dssd-s2-rou-1102.DE.eurorings.net [134.222.229.61]
    7 18 ms 18 ms 18 ms ffm-s1-rou-1102.DE.eurorings.net [134.222.232.153]
    8 18 ms 20 ms 17 ms ffm-s1-rou-1101.DE.eurorings.net [134.222.229.129]
    9 19 ms 17 ms 19 ms ffm-s6-rou-1041.DE.eurorings.net [134.222.229.10]
    10 20 ms 20 ms 20 ms be286.agr21.fra03.atlas.cogentco.com [130.117.149]
    11 20 ms 20 ms 22 ms be2184.ccr41.fra03.atlas.cogentco.com [130.117.48.70]
    12 20 ms 21 ms 20 ms be2261.ccr41.ams03.atlas.cogentco.com [154.54.37.29]
    13 30 ms 30 ms 30 ms be2182.ccr21.lpl01.atlas.cogentco.com [154.54.77.246]
    14 95 ms 95 ms 97 ms be2386.ccr21.bos01.atlas.cogentco.com [154.54.44.161]
    15 95 ms 96 ms 96 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134]
    16 108 ms 107 ms 106 ms 38.111.40.114
    17 98 ms 96 ms 95 ms xboxpatchserver.crypticstudios.com [208.95.185.41]

    Ablaufverfolgung beendet.

    Hope it helps
This discussion has been closed.