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Launcher issues - Read the first post for solutions

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  • abbatisabbatis Member Posts: 2 Arc User
    edited June 2013
    Resetting explorer and installing java, shockwave and flash seems to have worked for me

    EDIT: Well it shows the title page anyway, but clicking the login button does nothing at all.

    Try going into internet explorer and deleting history (cookies, etc) I found out last night this fixes a lot of the issues. No idea why.
  • swaguitaristswaguitarist Member, Neverwinter Beta Users Posts: 8 Arc User
    edited June 2013
    none of this works for me on win 8... this is just plain stupid. Not able to log in for two days?! WTF kinda launch is this? Still Unable to connect to patch server and if you skip it and try to login through the game client you just get stuck at connecting.

    The fact that it just will not see YOUR patch or game server means the problem is with YOUR server.... not our stuff... I can connect to any other games patch server and ping it with no problems whatsoever..

    SO FIX YOUR SERVER!!!!
  • miseriomiserio Member Posts: 8
    edited June 2013
    This is very weird. Such a simple thing as a launcher is making this unplayable! On one computer I got it running, but I need it on another computer and cant get it working. Why oh why would you want to make anything depend on Internet Explorer? I never use it and now I have to try all kind of stuff. Please just rewrite the launcher asap. The game itself is so good, but the launcher seems to be made by someone with no skills whatsover.
  • kaushikmitra5558kaushikmitra5558 Member Posts: 3 Arc User
    edited June 2013
    please solve this problem (login server internal error) so i can enjoy the game please help me and please check for other problems too.......
  • swaguitaristswaguitarist Member, Neverwinter Beta Users Posts: 8 Arc User
    edited June 2013
    this is insanely unfair that some people can play the game while others of us are getting crapped on.... take it all down and fix the game! we should be priority #1. Fix your login server please!
  • sylvanaesylvanae Member, Neverwinter Beta Users Posts: 9 Arc User
    edited June 2013
    I cant play the game either! - It wont authenticate!

    I've tried:
    - EU/US proxy
    - flushing my DNS
    - rebooting my router
    - opened ports mentioned in a help forum thread.
    - running the game as admin.
    - running the client directly (ie. without launcher)
    - changing my password on the website.
    - allowing the game to pass through Windows Firewall - played fine before without allowing it.
    - force verifying files.

    with no luck at all :(
  • darkspace13darkspace13 Member Posts: 2 Arc User
    edited June 2013
    This is so weird ... I have played the game untill 1 hour.. took a break, tried to start the launcher, but now it stays minimized, and I can not maximize it, to type my pass and enter the game .. I tried Troubleshooting, running as administrator and several other triks I know, but nothing works .. in processess it says its working, not - not responding.

    Anyone can help ?
  • peterschcpeterschc Member Posts: 1 Arc User
    edited June 2013
    I have same problem ... yesterday i did my first 10 lvls ... but today i cant play. I trying all but still launcher staying minimalize.

    This probleme solved deleting registry
  • darkspace13darkspace13 Member Posts: 2 Arc User
    edited June 2013
    Where ? in regedit or some other registry ?
  • battlebeard2battlebeard2 Member Posts: 4 Arc User
    edited June 2013
    if the launcher doesn't display at all but sits in the task bar, it's possible the window position registry key (HKEY_CURRENT_USER\Software\Cryptic\Cryptic Launcher WindowPos) became corrupted. Deleting that key (forcing it to be recreated on next launch)

    This worked for me.. I updated Java, Shockwave, and Flash.. No change. Did this edit and worked like a champ!
  • fenixadfenixad Member Posts: 1 Arc User
    edited June 2013
    I have a problem. I tried to find the same problem in other post, but my english is very bad and i dont know if a fix does exits. here we go:
    -I have been playing pretty ok in this computer yesterday. But today, when i double click in "neverwinter" shortcut nothing appears, it looks like its running because i have the "red N icon" in my taskbard, but nothing works. i tried alt tab, click on the icon, etc... but the game doesnt run.
  • arqusarqus Member Posts: 1 Arc User
    edited June 2013
    I resolved the problem with the launcher deleting WindowPos in reg edit thank you :)
  • maskmdxmaskmdx Member Posts: 1 Arc User
    edited June 2013
    Yes, because this game is so qualified to go live. You guys make real programmers laugh their asses off. Get your act together.
  • gronccgroncc Member Posts: 1 Arc User
    edited June 2013
    This didn' fix anything!!!!
  • sylvanaesylvanae Member, Neverwinter Beta Users Posts: 9 Arc User
    edited June 2013
    I still cant authenticate and login :(

    I tried this aswell:

    TRACERT:
    Sporer rute til patchserver.crypticstudios.com [208.95.185.41]
    over et maksimum af 30 hop:

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 1 ms 5 ms 5 ms 172.17.175.185
    3 1 ms 5 ms 5 ms 172.17.172.57
    4 1 ms <1 ms <1 ms 172.17.172.1
    5 4 ms 4 ms 4 ms gateway.kollegienet.dk [130.226.70.1]
    6 6 ms 4 ms 4 ms dk-ore.nordu.net [109.105.102.41]
    7 11 ms 4 ms 3 ms kbn-b4-link.telia.net [62.115.11.77]
    8 3 ms 3 ms 3 ms kbn-bb2-link.telia.net [80.91.254.222]
    9 4 ms 4 ms 3 ms kbn-b3-link.telia.net [213.155.135.173]
    10 29 ms 29 ms 29 ms te4-7.ccr01.cph01.atlas.cogentco.com [130.117.14.33]
    11 29 ms 28 ms 28 ms te0-17-0-6.ccr41.ham01.atlas.cogentco.com [130.117.2.149]
    12 28 ms * * te0-0-0-3.ccr21.ams03.atlas.cogentco.com [130.117.50.41]
    13 26 ms * * te0-2-0-0.mpd21.lon13.atlas.cogentco.com [130.117.38.125]
    14 116 ms 115 ms 95 ms te0-7-0-27.ccr21.bos01.atlas.cogentco.com [154.54.1.93]
    15 211 ms 610 ms 247 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42]
    16 108 ms 107 ms 107 ms 38.111.40.114
    17 95 ms 95 ms 94 ms 208.95.185.41

    Sporing fuldf›rt.


    CRYPTIC NETTEST:
    unable to allocate performance buffer
    contacting nettest server..
    Local IP: 130.226.70.175
    Ping: 93.8 msec
    Port: 80: 242 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 80: 364 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 443: 392 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 443: 545 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7255: 991 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7255: 424 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7003: 402 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7003: 510 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7202: 430 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7202: 518 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7499: 950 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7499: 461 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 80: 852 KB/sec 0 KB/sec 0 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
    hit return to exit
  • shaalshaal Member Posts: 9 Arc User
    edited June 2013
    fenixad wrote: »
    I have a problem. I tried to find the same problem in other post, but my english is very bad and i dont know if a fix does exits. here we go:
    -I have been playing pretty ok in this computer yesterday. But today, when i double click in "neverwinter" shortcut nothing appears, it looks like its running because i have the "red N icon" in my taskbard, but nothing works. i tried alt tab, click on the icon, etc... but the game doesnt run.

    I have exactly the same pb since few hours...never had issues before.
  • shaalshaal Member Posts: 9 Arc User
    edited June 2013
    arqus wrote: »
    I resolved the problem with the launcher deleting WindowPos in reg edit thank you :)

    Can someone explains how I do that ? I am far from a god in computing ;)
  • spartand33spartand33 Member Posts: 15 Arc User
    edited June 2013
    shaal wrote: »
    Can someone explains how I do that ? I am far from a god in computing ;)

    I feel obliged to answer for all the gamers out there as I have been trying to figure it out for the past 12hrs by using and applying all the methods mentioned in the forums.

    In order to go to the folder abovementioned, access registry edit by either;

    1. Going to "Start" and typing "regedit" (without the " btw) at the Search field

    OR

    2. Using the 'Run program' console by pressing the Windows key + R and typing "regedit"

    Then go to the folder path HKEY_CURRENT_USER\Software\Cryptic\Cryptic Launcher and deleting the "WindoPos" file.

    The launcher should create a new file and position the launcher squarely in the middle of your screen.
  • shaalshaal Member Posts: 9 Arc User
    edited June 2013
    It worked , thank you very much for your time and answer Spartand33.
  • nbppp1nbppp1 Member, Neverwinter Beta Users Posts: 18 Arc User
    edited June 2013
    I replaced neverwinter.exe with the one you said to. It doesn't work.
  • questionabletootquestionabletoot Member, Neverwinter Beta Users Posts: 10 Arc User
    edited June 2013
    maybe I've missed something, but what if you get the oops oops after you log in, play for a while (sometimes not a while lol)? Also once it happens, it's guaranteed to do it again shortly after logging in unless I reset and hope the next time is one of those "for a while" ones
  • whisperofthemoonwhisperofthemoon Member Posts: 105 Bounty Hunter
    edited June 2013
    When i press log in it says unable to authenticate on all accounts.
  • robyngatrobyngat Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 3 Arc User
    edited June 2013
    So I also have the unable to authenticate on my launcher, and I was in game and changing characters when I got kicked to login screen just before this message came up, so I thought I was hacked and changed my password. better to be safe!
  • savuxsavatuxsavuxsavatux Member Posts: 8 Arc User
    edited June 2013
    i have same problem ... but i am too lazy to search for solution because it is same to me if i play this game or not.

    Price of Zen is sinking, pugs can loot ancient rings and neck from CN in 5 min run, u have less then 10 good DCs and CWs on servers etc... in short game is dying and that is PW fault.
  • quakerjayquakerjay Member Posts: 1 Arc User
    edited June 2013
    the neverwinter log in screen wont even appear the .exe doesnt do anything just sits there while i wait -.- how do i get the long in window to actually open rather then sit at the bottom of my task bar?
  • draka21draka21 Member Posts: 2 Arc User
    edited June 2013
    quakerjay wrote: »
    the neverwinter log in screen wont even appear the .exe doesnt do anything just sits there while i wait -.- how do i get the long in window to actually open rather then sit at the bottom of my task bar?

    Same problem here!!!
  • duurduur Member, NW M9 Playtest Posts: 112 Arc User
    edited June 2013
    jeej, today's update killed the content of the launcher window "nicely"

    a nice white window, and after at most 10 seconds it crashes.
    the old winXP, 32bit machine only suffers of the empty NPC windows, the new win8 64bit machine just crashes... without an error report or anything :/
    Play for fun, Work to get rich, These two are not compatible!
  • kox5kox5 Member Posts: 1 Arc User
    edited June 2013
    spartand33 wrote: »
    I feel obliged to answer for all the gamers out there as I have been trying to figure it out for the past 12hrs by using and applying all the methods mentioned in the forums.

    In order to go to the folder abovementioned, access registry edit by either;

    1. Going to "Start" and typing "regedit" (without the " btw) at the Search field

    OR

    2. Using the 'Run program' console by pressing the Windows key + R and typing "regedit"

    Then go to the folder path HKEY_CURRENT_USER\Software\Cryptic\Cryptic Launcher and deleting the "WindoPos" file.

    The launcher should create a new file and position the launcher squarely in the middle of your screen.

    Yep, that help me after i try all solutions..tnx and cheers man!!:)
  • belladoriabelladoria Member Posts: 9 Arc User
    edited June 2013
    quakerjay wrote: »
    the neverwinter log in screen wont even appear the .exe doesnt do anything just sits there while i wait -.- how do i get the long in window to actually open rather then sit at the bottom of my task bar?
    draka21 wrote: »
    Same problem here!!!

    And the same problem here. This happened to me just after I patched after the maintenance this morning. I hit Play but the servers weren't up yet so I escaped out of the game, and now I can't get the launcher to launch to save my life. I have reinstalled the game several times now, not to mention rebooting the machine, cleaning the registry and reinstalling, etc., etc.... I want to play so badly, but I haven't a clue how to get in. There I sit with an "N" in my system tray and "Neverwinter" in my task bar doing nothing. Please, help.
  • duurduur Member, NW M9 Playtest Posts: 112 Arc User
    edited June 2013
    duur wrote: »
    jeej, today's update killed the content of the launcher window "nicely"

    a nice white window, and after at most 10 seconds it crashes.
    the old winXP, 32bit machine only suffers of the empty NPC windows, the new win8 64bit machine just crashes... without an error report or anything :/
    yay, I've to quote myself....
    the XP machine works well after the keyboard change....

    the windows8 machine had developed some nasty skills in loosing his memory, aka has to get off for repairs....
    (which wiz has fumbled his memory leak spell?)
    Play for fun, Work to get rich, These two are not compatible!
This discussion has been closed.