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Forums > Home› News & Announcements

[RESOLVED]Zen Market and Gift Issues

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  • lantern22lantern22 Member, NW M9 Playtest Posts: 1,111 Arc User
    yeah, I can also confirm no Bag available here and I'm PC - check this morning and just now
  • blackjackwidowblackjackwidow Member, NW M9 Playtest Posts: 424 Arc User
    edited June 2017
    PC player - logged in right before server reset and was unable to claim the free bag. I appreciate that you are hoping to get it fixed today, but really, I don't need another courtesan wear. I was making a new alt for which I would like the free bag tho! Do you think you will add it to the store after the fix? @nitocris83
  • nameexpirednameexpired Member Posts: 1,282 Arc User
    edited June 2017
    FWIW I created a bug ("contact GM") entry (PC) in game and asked if they can add the bag manually.
    I don't expect anything to happen, but at least I tried.
    I was wondering if this is the first time a bug sneaked into a promotion?
    Imaginary Friends are the best friends you can have!
  • blackjackwidowblackjackwidow Member, NW M9 Playtest Posts: 424 Arc User
    edited June 2017
    nameexpired said:

    FWIW I created a bug ("contact GM") entry (PC) in game and asked if they can add the bag manually.
    I don't expect anything to happen, but at least I tried.

    Good idea, I'll do the same.
    nameexpired said:

    I was wondering if this is the first time a bug sneaked into a promotion?

    Had to log back in to the forum just to hit the LOL button. :smile:
  • brayganapragnar#4878 brayganapragnar
    brayganapragnar#4878
         Member Posts: 3 Arc User
    Hi, people of neverwinter I am on the xbox, with all the trouble yesterday with the claiming of the free item which I still haven't received the bag on my account but my girlfriend got hers, which I still understand, I now log in with my account and my girlfriends account to get the free item which my girlfriend as been waiting for and find again no free item this morning what is going on and why is it that my girlfriend got her free gift yesterday and I didn't and neither of us today
  • omegarealities#7219 omegarealities
    omegarealities#7219
         Member Posts: 1,004 Arc User
    edited June 2017
    Just checked before I left for work, no bag. Guess I am out of luck. :(
    Post edited by omegarealities#7219 on
  • lantern22lantern22 Member, NW M9 Playtest Posts: 1,111 Arc User
    but the green wolf mount has appeared - yay :)
  • earlgreybeardearlgreybeard Member Posts: 407 Arc User
    I was told that today's free bag of holding on PC has the same item number in the game as the one given out last year ,so if you have that you were unable to get it again.. that might be tricky to fix
    Guild Leader Den of the Misfits
  • brayganapragnar#4878 brayganapragnar
    brayganapragnar#4878
         Member Posts: 3 Arc User
    OK that is understandable for the bag for me and why my girlfriend got it yesterday as she wasn't even a player on the game this time last year, but again we both haven't received today's free gift either
  • ivansinkovic1ivansinkovic1 Member Posts: 43 Arc User
    edited June 2017
    sourcoatedsugar said:

    I made purchases from the zen market around 10:30 EST then when I woke up today couldn't buy anything at all :(

    Same thing happened to me. I bought race reroll token in the last hour of 50% off zen, and now I can't use it, on character selection screen it just says "You cannot make this purchase right now".

    @nitocris83

    EDIT: after update I got race reroll back
    Post edited by ivansinkovic1 on
  • bratleyraybratleyray Member Posts: 389 Arc User
    The free daily gift doesnt reset until 10:30 am pst. So you need to wait a few more hours before the new gift is loaded.




    [The Legendary Outlaws] (Guildhall 20)

  • omegarealities#7219 omegarealities
    omegarealities#7219
         Member Posts: 1,004 Arc User
    edited June 2017
    Not talking about the fashion wear for today. Many people didn't get the bag for yesterday.
  • kreatyvekreatyve Member, Neverwinter Moderator, NW M9 Playtest Posts: 10,545 Community Moderator
    markeen#2032 said:

    I had a daily claim reward in the zen store for both days and was only able to claim on a single toon. I assume this was intended? I'm ok if it was.



    However, I went to claims agent today and had 2 claims available I assume are related to the event. But, my lady friend who also plays daily with me on NW only had a claim for yesterday (patron outfit) and none for today (I got a blood ruby and 3 enchanted keys).

    The rewards from the Rewards Claim Agent are a different promotion - you get different rewards based on the amount of Zen you buy - that promo is lasting til July 27th.

    The rewards in the Zen store are single claim. They are still investigating the issues. Keep checking the original post in this thread for updates.
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  • bratleyraybratleyray Member Posts: 389 Arc User
    @omegarealities#7219 my comment wasnt directed towards your post. I was letting @brayganapragnar#4878 know todays gift isnt available for anyone until that time. I too havent received the bag this year but did last year. Seems like the same thing happened last year with the fashion set. If you claimed it the year before, youre sol. My assumption is its the same case senario this year on the bag and maybe even the fashion set yet again. We will see...




    [The Legendary Outlaws] (Guildhall 20)

  • beckylunaticbeckylunatic Member, NW M9 Playtest Posts: 14,231 Arc User
    edited June 2017
    I seems to depend on your platform. Console players have had this issue in the past where you can't claim a second bag or fashion gift in subsequent free gift promotions, and were operating on the assumption that this is just how it works.

    It's a first for PC. Never had a problem in the past. (For the record, me too on no free bag.)
    Guild Leader - The Lords of Light

    Neverwinter Census 2017

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  • juergeng123juergeng123 Member Posts: 160 Arc User
    No bag for me ,my wife and my childern any update
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  • sundancewanderingwolfsundancewanderingwolf Member Posts: 93 Arc User
    I got my free item the first day but 2nd and 3rd day no item found in zen market. My husband had the same issue... Are we going to get compensated? Submitted a ticket. Lots of people are having this issue apparently. 3k_zerg was all the buzz all day yesterday.
  • seinha#3570 seinha
    seinha#3570
         Member Posts: 1 Arc User
    I can't claim the free bag either. playing on xbox
  • dingoballzdingoballz Member Posts: 148 Arc User
    Thought we would get the bag after this patch but still no bag ,but the clothes set is there and i got the first day dragon scale so what gives?
    "What is the sense of living the life you're given if all you ever do is stand in one place?" Lord Huron
  • raven2259raven2259 Member Posts: 9 Arc User
    edited June 2017
    still after maintaines no free bag :-( now only the useless fashion. how do we get the free bag ? i am on pc
    Post edited by raven2259 on
  • dravedragonheart#7919 dravedragonheart
    dravedragonheart#7919
         Member Posts: 18 Arc User
    edited June 2017
    This is in regards to the free daily gift Yesterday a bunch of my friends reported not getting their Bag of Holding they where meant to get and today all of us are not seeing the Courtesan Set that is meant to be today so yeah. We are all Xbox 1 players
  • omegarealities#7219 omegarealities
    omegarealities#7219
         Member Posts: 1,004 Arc User
    bratleyray said:

    @omegarealities#7219 my comment wasnt directed towards your post. I was letting @brayganapragnar#4878 know todays gift isnt available for anyone until that time. I too havent received the bag this year but did last year. Seems like the same thing happened last year with the fashion set. If you claimed it the year before, youre sol. My assumption is its the same case senario this year on the bag and maybe even the fashion set yet again. We will see...

    My mistake. After rereading you post I see that.
  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited June 2017
    dravedragonheart#7919 said:

    This is in regards to the free daily gift Yesterday a bunch of my friends reported not getting their Bag of Holding they where meant to get and today all of us are not seeing the Courtesan Set that is meant to be today so yeah. We are all Xbox 1 players

    I forgot to claim the bag of holding last night on XBOX. I went in today just now after reading this to check if the Courtesan's outfit is there and low and behold, the Bag of Holding is there waiting for me. I then remembered that the new day's gift for consoles start at 10am Pacific, in another 44 minutes yet from this post. PC gets their new day at 7:30am Pacific.

    Gift Details with Time Schedule: Day (Begins at 7:30am PT on PC, 10am PT on Console)
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  • finnthehuman81#7385 finnthehuman81
    finnthehuman81#7385
         Member Posts: 237 Arc User
    So that's 7pm on east coast right?
  • omegarealities#7219 omegarealities
    omegarealities#7219
         Member Posts: 1,004 Arc User
    So did they get it fixed? And if so, those of use who were not allowed to claim it yesterday are just now SOL?
  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited June 2017
    finnthehuman81#7385 said:

    So that's 7pm on east coast right?

    1pm on the East Coast of the U.S. Today's new item just became available 10 minutes ago, if that helps. :)

    [ My Character Bios | Discord: Zebular#9524 | In Game: @zebular (PC) • @MtnDewFreak (XBOX) • @Terraseer (PS4) ]
    Zebular
    [ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]
  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited June 2017
    omegarealities#7219 said:

    So did they get it fixed? And if so, those of use who were not allowed to claim it yesterday are just now SOL?

    We're still waiting word back on the Devs' investigation and further discussion of the issue.

    [ My Character Bios | Discord: Zebular#9524 | In Game: @zebular (PC) • @MtnDewFreak (XBOX) • @Terraseer (PS4) ]
    Zebular
    [ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]
  • greywyndgreywynd Member, NW M9 Playtest Posts: 7,135 Arc User
    Got today's. No bag, tho.
    I'm not looking for forgiveness, and I'm way past asking permission. Earth just lost her best defender, so we're here to fight. And if you want to stand in our way, we'll fight you too.
  • tribbulatertribbulater Member Posts: 193 Arc User
    edited June 2017
    Eh, "we copy pasted the code from last year, bugs and all. Just like we do in STO" doesn't really require a lot of investigation. Cryptic has a fair bit of history doing that.

    How they intend to fix/address/or ignore the issue would certainly be a more complex problem though.
  • bratleyraybratleyray Member Posts: 389 Arc User
    I think its time to just give us all a runic bag and call it even... maybe next year they can put some thought into the gifts. Maybe choose all new items each year so this doesnt happen again.




    [The Legendary Outlaws] (Guildhall 20)

This discussion has been closed.