[RESOLVED]Zen Market and Gift Issues

rubytrue

Neither my daughter or myself were able to retrieve the free bag today. We tried several times at different times in the day, but to no avail.

rich2110

No bag for me either, any updates or will it be after reset which will be too late

armadeonx

Thanks for the sale reactivation, our guys will be very happy with that.

bigblackafrica

That bag was the free gift to which I was most looking forward.

lantern22

yeah, I can also confirm no Bag available here and I'm PC - check this morning and just now

blackjackwidow

PC player - logged in right before server reset and was unable to claim the free bag. I appreciate that you are hoping to get it fixed today, but really, I don't need another courtesan wear. I was making a new alt for which I would like the free bag tho! Do you think you will add it to the store after the fix? @nitocris83

nameexpired

FWIW I created a bug ("contact GM") entry (PC) in game and asked if they can add the bag manually.
I don't expect anything to happen, but at least I tried.
I was wondering if this is the first time a bug sneaked into a promotion?

blackjackwidow

nameexpired said:

FWIW I created a bug ("contact GM") entry (PC) in game and asked if they can add the bag manually.
I don't expect anything to happen, but at least I tried.

Good idea, I'll do the same.

nameexpired said:

I was wondering if this is the first time a bug sneaked into a promotion?

Had to log back in to the forum just to hit the LOL button.

brayganapragnar

Hi, people of neverwinter I am on the xbox, with all the trouble yesterday with the claiming of the free item which I still haven't received the bag on my account but my girlfriend got hers, which I still understand, I now log in with my account and my girlfriends account to get the free item which my girlfriend as been waiting for and find again no free item this morning what is going on and why is it that my girlfriend got her free gift yesterday and I didn't and neither of us today

omegarealities

Just checked before I left for work, no bag. Guess I am out of luck.

lantern22

but the green wolf mount has appeared - yay

earlgreybeard

I was told that today's free bag of holding on PC has the same item number in the game as the one given out last year ,so if you have that you were unable to get it again.. that might be tricky to fix

brayganapragnar

OK that is understandable for the bag for me and why my girlfriend got it yesterday as she wasn't even a player on the game this time last year, but again we both haven't received today's free gift either

ivansinkovic1

sourcoatedsugar said:

I made purchases from the zen market around 10:30 EST then when I woke up today couldn't buy anything at all

Same thing happened to me. I bought race reroll token in the last hour of 50% off zen, and now I can't use it, on character selection screen it just says "You cannot make this purchase right now".

@nitocris83

EDIT: after update I got race reroll back

bratleyray

The free daily gift doesnt reset until 10:30 am pst. So you need to wait a few more hours before the new gift is loaded.

omegarealities

Not talking about the fashion wear for today. Many people didn't get the bag for yesterday.

kreatyve

markeen#2032 said:

I had a daily claim reward in the zen store for both days and was only able to claim on a single toon. I assume this was intended? I'm ok if it was.



However, I went to claims agent today and had 2 claims available I assume are related to the event. But, my lady friend who also plays daily with me on NW only had a claim for yesterday (patron outfit) and none for today (I got a blood ruby and 3 enchanted keys).

The rewards from the Rewards Claim Agent are a different promotion - you get different rewards based on the amount of Zen you buy - that promo is lasting til July 27th.

The rewards in the Zen store are single claim. They are still investigating the issues. Keep checking the original post in this thread for updates.

bratleyray

@omegarealities#7219 my comment wasnt directed towards your post. I was letting @brayganapragnar#4878 know todays gift isnt available for anyone until that time. I too havent received the bag this year but did last year. Seems like the same thing happened last year with the fashion set. If you claimed it the year before, youre sol. My assumption is its the same case senario this year on the bag and maybe even the fashion set yet again. We will see...

beckylunatic

I seems to depend on your platform. Console players have had this issue in the past where you can't claim a second bag or fashion gift in subsequent free gift promotions, and were operating on the assumption that this is just how it works.

It's a first for PC. Never had a problem in the past. (For the record, me too on no free bag.)

juergeng123

No bag for me ,my wife and my childern any update

sundancewanderingwolf

I got my free item the first day but 2nd and 3rd day no item found in zen market. My husband had the same issue... Are we going to get compensated? Submitted a ticket. Lots of people are having this issue apparently. 3k_zerg was all the buzz all day yesterday.

seinha

I can't claim the free bag either. playing on xbox

dingoballz

Thought we would get the bag after this patch but still no bag ,but the clothes set is there and i got the first day dragon scale so what gives?

raven2259

still after maintaines no free bag :-( now only the useless fashion. how do we get the free bag ? i am on pc

dravedragonheart

This is in regards to the free daily gift Yesterday a bunch of my friends reported not getting their Bag of Holding they where meant to get and today all of us are not seeing the Courtesan Set that is meant to be today so yeah. We are all Xbox 1 players

omegarealities

bratleyray said:

@omegarealities#7219 my comment wasnt directed towards your post. I was letting @brayganapragnar#4878 know todays gift isnt available for anyone until that time. I too havent received the bag this year but did last year. Seems like the same thing happened last year with the fashion set. If you claimed it the year before, youre sol. My assumption is its the same case senario this year on the bag and maybe even the fashion set yet again. We will see...

My mistake. After rereading you post I see that.

zebular

dravedragonheart#7919 said:

This is in regards to the free daily gift Yesterday a bunch of my friends reported not getting their Bag of Holding they where meant to get and today all of us are not seeing the Courtesan Set that is meant to be today so yeah. We are all Xbox 1 players

I forgot to claim the bag of holding last night on XBOX. I went in today just now after reading this to check if the Courtesan's outfit is there and low and behold, the Bag of Holding is there waiting for me. I then remembered that the new day's gift for consoles start at 10am Pacific, in another 44 minutes yet from this post. PC gets their new day at 7:30am Pacific.

Gift Details with Time Schedule: Day (Begins at 7:30am PT on PC, 10am PT on Console)

finnthehuman81

So that's 7pm on east coast right?

omegarealities

So did they get it fixed? And if so, those of use who were not allowed to claim it yesterday are just now SOL?

Unknown

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