Any official feedback would be great about this matter... exspecially with the latest patch, that broke at least two powers.
- Harrowstorm from Scourge Warlock is not working proper anymore
- Icy Ground from Control Wizard seems to have a bug too
Do we have to contact the support now with every patch, for another respec to get points out of powers, that get broken?
If you work on the power, feat and boon system with a patch, then at least issue a free respec with the patch, so that we can adjust our character to the changes, and remove points out of broken powers.
From all my sources on this bug:
If one doesn't have a free respec token and is affected by this, Support will grant you a free respec. You will need to make sure you've made a Support Ticket and not a Bug Report. Check your Ticket History here, if your ticket is not there, then that means you filed it as a bug report and won't be getting a response about it, as those go to a different department.
Check to make sure you do not have a free respec token available. To do this, open your Powers page (not Feats) and if you have a token, the button on the bottom left will read "Respec Character" and when pressed, you will have the option to use your free respec token.
If you have used your free respec token and did not make a Support Ticket, then please file a Support Ticket and be as specific as possible for the affected character(s) and that you do not have a free respec token. If you made a Support Ticket already but still haven't gotten a response, you can update your ticket in your Ticket History also. Please do not make multiple Support Tickets, update your existing one(s) instead.
So if I have requested GM help in game and bug reported it in game I shouldn't expect a resolution until I file a support ticket out of game? (Not a trick question, looking for clarity here)
If your ticket made in game appears in your Ticket History, then no you do not need to make another ticket. When viewing your ticket history, you can open current and past tickets and then Update them. If your ticket is not listed there, then yes please do file a Support Ticket.
Do we create a ticket for each character affected or just one for all characters?
I am not sure, but I have sent an inquiry on this out. For now, I'd suggest to make a ticket on your most desired character and in that report also detail your other characters that are affected. If you have more than one account though, it would be best to make a new report for each account at least. When I hear back on the inquiry, I'll reply here.
In short, if you're still affected by this bug, you will need to contact Support for a resolution.
Safe travels,
Archmage Zebular of Mystryl PWE Community Moderator
[ RoC | ToS | Support ]
Comments
- Harrowstorm from Scourge Warlock is not working proper anymore
- Icy Ground from Control Wizard seems to have a bug too
Do we have to contact the support now with every patch, for another respec to get points out of powers, that get broken?
If you work on the power, feat and boon system with a patch, then at least issue a free respec with the patch, so that we can adjust our character to the changes, and remove points out of broken powers.
In short, if you're still affected by this bug, you will need to contact Support for a resolution.
Safe travels,
Archmage Zebular of Mystryl
PWE Community Moderator
[ RoC | ToS | Support ]
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