test content
What is the Arc Client?
Install Arc

Stuck at Neverwinter Sign after the patch (CAN'T LOGIN)

178101213

Comments

  • dianafarhandianafarhan Member, NW M9 Playtest Posts: 44 Arc User
    edited April 2015
    The problem is, it stops at Cryptic Logo, any idea how to overcome this problem?
  • praxaxepraxaxe Member Posts: 27 Arc User
    edited April 2015
    z0skii wrote: »
    Yeah lads, it's just a super long laggg loading. But after a min or 10... it kicks in and you're back in action.

    To all you people saying we should try again please <font color="orange">HAMSTER</font> off as you are not at all helpful and are insulting. I have tried 6-7 times to enter the game leaving the screen frozen for over 20 minutes....IT IS BROKEN!!!!!!!! FFS!!!
  • praxaxepraxaxe Member Posts: 27 Arc User
    edited April 2015
    20 minutes later still frozen screen....yer a moron.
  • trith1128trith1128 Member Posts: 49 Arc User
    edited April 2015
    This may or may not work. ( Currently at work, so no way to test ) but it has in the past.

    On the Windows launcher, go into Options / Adv Options.. move your *Graphics shader bar to low, Then try to log in. Once in, you should be able to slide it back to where ever you had it.

    This option is better then resetting all your video settings to low.

    Regards,
    Dr.Real Good : Sun Elf-Annointed Champion :
    Trith : Fury Soulbinder :
  • bmcd73bmcd73 Member Posts: 106 Arc User
    edited April 2015
    Here are screenshots of how to launch in "safe mode"
  • sirlimpyfuzznutzsirlimpyfuzznutz Member Posts: 1 Arc User
    edited April 2015
    What if it still freezes at loading with safe mode? is there supposed to be a lighting option in display settings on pc, which i dont see.
  • bmcd73bmcd73 Member Posts: 106 Arc User
    edited April 2015
    What if it still freezes at loading with safe mode? is there supposed to be a lighting option in display settings on pc, which i dont see.

    safe mode turns everything off and launches at the lowest possible settings. To be sure, you should delete your gameprefs.pref file and relaunch. Mine is located here: D:\Games\Neverwinter_en\Neverwinter\Live\localdata.

    Also keep in mind that it will generally load but takes something like 10+ minutes. Don't tab out or click on anything else, just launch and walk away. I would give it up to 20 minutes. Are you running on a laptop with 2 video cards? Sometimes the detection software doesn't always work and you need to manually add a game to the list to be launched with your 3D video card. Nvidia calls is Optimus and AMD calls is Enduro. Google how to manually add a game if this is the case.

    If it still doesn't launch, you probably need to contact support.
  • xdoomguardxxdoomguardx Member Posts: 3 Arc User
    edited April 2015
    What if it still freezes at loading with safe mode? is there supposed to be a lighting option in display settings on pc, which i dont see.

    What he sayd,i cant start even with Safe Mode,i have tryed deleting the log file aswell,nothing,any oter ideas ppl?looks like the PWE team doesent care about us much....
  • ayumifujitsuayumifujitsu Member Posts: 3 Arc User
    edited April 2015
    Also having this problem. It even went "Not Responding" while in this Safe Mode. Been going on since yesterday, after a 300-something MB patch was installed for Neverwinter. It just sits there. It eventually went through w/ Safe Mode but, that was a while later. It just got stuck in regular mode. Same thing with multiple of my systems.

    Edit: Just managed to get through w/ Safe Mode then delete the preferences file & it logged in. Let us see how long this works. :)
  • blamecharlesblamecharles Member Posts: 90 Arc User
    edited April 2015
    Try finding the Game Prefs file in your neverwinter Live folder and deleting it. This has helped on my brothers computer in the past.
  • rammurrammur Member, Neverwinter Beta Users Posts: 20
    edited April 2015
    day 2 of bein stuck in the **** load screen why hasnt cryptic posted on it do they not care?
  • caelitcaelit Member Posts: 1 Arc User
    edited April 2015
    I'm getting an "oops cryptic has crashed" with an error ID of 38454827, right after I press "Play"
  • bmcd73bmcd73 Member Posts: 106 Arc User
    edited April 2015
    Also having this problem. It even went "Not Responding" while in this Safe Mode. Been going on since yesterday, after a 300-something MB patch was installed for Neverwinter. It just sits there. It eventually went through w/ Safe Mode but, that was a while later. It just got stuck in regular mode. Same thing with multiple of my systems.

    Edit: Just managed to get through w/ Safe Mode then delete the preferences file & it logged in. Let us see how long this works. :)

    I used to run into this problem after every patch but it has always been related to the lighting settings for BOTH STO and NWO. I remember that it eventually loaded and only did this the first time after a patch. Once it ran it course, it seemed to load fine.
  • rammurrammur Member, Neverwinter Beta Users Posts: 20
    edited April 2015
    2nd day and still god **** stuck my patience is almost completely gone with these guys.
  • tomiotartomiotar Member, NW M9 Playtest Posts: 227 Arc User
    edited April 2015
    My bet is that they are getting a DDoS attack after they put Mod6 live and up to now they are loosing the figth.
  • walk2kwalk2k Member Posts: 928 Arc User
    edited April 2015
    now I'm getting login server timed out when picking a char and booted back to login screen...
  • walk2kwalk2k Member Posts: 928 Arc User
    edited April 2015
    ok finally loaded a char but can't do anything, literally nothing, can't invoke, can't reset tasks can't summon my horse and if I try to move I get sent back to where I came from after a few seconds (extreme rubberband)
  • ayumifujitsuayumifujitsu Member Posts: 3 Arc User
    edited April 2015
    Going to try clearing out that file on my other systems I play Neverwinter on as they also are having this problem. Hopefully, it will work. :D
  • tanksouptanksoup Member Posts: 18 Arc User
    edited April 2015
    You would think that they would of tested it better! Mine is fxxxxx up too. I will just keep trying day by day or just start playing Diablo 3
  • b2owb2ow Member Posts: 0 Arc User
    edited April 2015
    Log in very slow if indeed login works... Char selection screen loads very slow, can take minutes. Once a char is in the game interaction with objests or NPCs causes server not responding and disconnects. The issues I am listing here I get every time I try to log in or get logged in. To the Devs: I am trying to be polite here, I understand problems can be elusive to fix but the game is basically unplayable under these conditions.
  • hydropaunichydropaunic Member Posts: 8 Arc User
    edited April 2015
    I am not sure if those responsible for these sort of issues have their priorities straight. They are so busy patching in-game bugs that they neglect to repair this much more pressing issue. It is counter-productive to fix a game that people cannot even load up due to a patch error. We have yet to even receive feedback from the Devs. on this issue.
  • ravek666ravek666 Member Posts: 7 Arc User
    edited April 2015
    The same here, I unistall and re install the game but still the same, I can't pass the loading screed (the screen whit all the logos) is not my pc or drivers I mean, I was playing good until elemantal evil update.

    Sin%20tiacutetulo_zpsy8viqx6n.jpg
  • same1234same1234 Member Posts: 5 Arc User
    edited April 2015
    Sure hope you figure this out im seriously thinking no more money for neverwinter seems like you mess it up with every patch
  • same1234same1234 Member Posts: 5 Arc User
    edited April 2015
    So will i lose all my coins for not loging in
  • hydropaunichydropaunic Member Posts: 8 Arc User
    edited April 2015
    It's sad because they haven't even given us a response on whether or not they are even addressing the issue. Seems to me like they don't care for their customers.
  • lowjohnlowjohn Member, NW M9 Playtest Posts: 1,061 Arc User
    edited April 2015
    same1234 wrote: »
    So will i lose all my coins for not loging in

    No. The weekly-invoke-coins no longer expire. (The permanent invoke coins never expired). So you won't lose anything except "not being able to play on this computer" until it's fixed.
  • deadmaninc84deadmaninc84 Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 12 Arc User
    edited April 2015
    Yea day 2 and it still does not work, amazing.
  • spookholiospookholio Member Posts: 72 Arc User
    edited April 2015
    b2ow wrote: »
    Log in very slow if indeed login works... Char selection screen loads very slow, can take minutes. Once a char is in the game interaction with objests or NPCs causes server not responding and disconnects. The issues I am listing here I get every time I try to log in or get logged in. To the Devs: I am trying to be polite here, I understand problems can be elusive to fix but the game is basically unplayable under these conditions.

    This is very similar to my situation - I'm doing a forced file chec, been patching for over 1gig now for awhile. Hopefully, when this is done my problems in game will be gone. :o
  • fortie1fortie1 Member Posts: 67 Arc User
    edited April 2015
    just was talking to neverwinter staff and they didnt fix it or help for it , just sended me to the forum to look for a fix , wich ofcourse has no fixes for this on it ........ im done

    EDIT : after 4x force vertified ...its working again ... for now
  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited April 2015
    I had this happen to me last night. I waited on the "Materials loaded..." screen for 8 minutes and then it popped up with "Account Ticket Authorization Failed" and returned me to the login screen. Then when I logged in again from the client login screen, I went straight to the character select field and haven't had any problems since.
This discussion has been closed.