I tell you what, you guys tell me what server you are on and I'll collect 20 friends/friends of friends and we'll find out just how well the system works.
Yep, and then you can be reported for abusing the system and get banned. It's win/win! :P
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Yes, because all of my posts have been "you spam lololol". :rolleyes:
Individually they cannot. A group of 20 can by reporting you for spam thus registering their dissatisfaction with your posting habits.
I have to agree that it's great to see an MMO with a swift and decisive removal of unfavourable elements from chat. Too many times chat channels in MMOs get so clogged with spam and off-topic posts that it renders them useless (Trade chat in WoW and Trade/LFG chats in DCUO spring to mind).
And again, if you feel you've been unfairly silenced there is an avenue for you to appeal against the decision. How you pursue a resolution is entirely up to you, but as I said before making threads such as these on the forums are likely never going to go in your favour.
Yes because 20 people out of THOUSANDS at any given time is fair?
The only solution is to not use zone chat at all, that's the only effective way to avoid being chat banned for 24 hours. You realize that right? Because using it once is a risk that someone will report you just because they can.
Yeah... Ticket responses just don't happen, maybe you get them because you bought one of the founder packs.
I tell you what, you guys tell me what server you are on and I'll collect 20 friends/friends of friends and we'll find out just how well the system works.
Abusing the system? Its clearly designed so that players decide what should or shouldn't be in chat. What makes your opinions correct and mine not?
You'd have a point, if your previous post didn't promote exploiting the chat system. However, I play on Dragon. Feel free to gather 20 friends, if you can find that many, and get me chat banned. Let me know what time I need to log in, mmkay?
Reading comprehension is essential in a medium that requires reading for communication.
Yes because 20 people out of THOUSANDS at any given time is fair?
The only solution is to not use zone chat at all, that's the only effective way to avoid being chat banned for 24 hours. You realize that right? Because using it once is a risk that someone will report you just because they can.
You really are making a mountain out of a molehill.
If you're using chat normally and not spamming you have nothing to fear. If you do get reported because someone chose to be immature or petty then you can appeal against it by requesting GM help/logging a ticket. If you get canned responses, persist until you're talking with an actual GM.
Please play, rate, & review my very first Foundry Quest!
The X Factor Campaign NWS-DCO7OKB6F
Quest #1: The Morning After NW-D13LX4M93
Quest #2 Coming Soon!
Just for fun - Night of the Werebeast! NW-DT5EIZKZZ
You really are making a mountain out of a molehill.
If you're using chat normally and not spamming you have nothing to fear. If you do get reported because someone chose to be immature or petty then you can appeal against it by requesting GM help/logging a ticket. If you get canned responses, persist until you're talking with an actual GM.
I have tried... I didn't spend 200 dollars like you, so responses just don't happen. Sorry.
Also, what's wrong with a rate limiter on zone chat? Why is that a flawed system? What's wrong with the in game /ignore function? These are highly successful for much bigger MMO's.
Why do you think it's so necessary to punish people that you disagree with? While banning them from all forms of communication in game?
You really are making a mountain out of a molehill.
If you're using chat normally and not spamming you have nothing to fear. If you do get reported because someone chose to be immature or petty then you can appeal against it by requesting GM help/logging a ticket. If you get canned responses, persist until you're talking with an actual GM.
You do understand that by the time a ticket for a 24 hour chat ban is responded to it would be 3 weeks later and even then it would most likely be:
"Hello
Unfortunately, due to the incredibly high volume of tickets sent in regarding Neverwinter, we have not been able to provide an answer to each ticket that has come to us individually.
You are receiving this automated message to inform you that your current ticket is being closed. We are doing this to prevent your issue from being lost in "Ticket Limbo." We at Perfect World Entertainment are dedicated to providing you with a satisfactory experience both in game, and with regards to Customer Support.
If you are still experiencing the issue that you originally ticketed in about, please submit a new ticket to us and an Agent will look in to it as soon as possible.
This is an automated message, and any responses will not be received by a Customer Support Agent. Please direct all information to your new ticket.
We're truly sorry for this inconvenience, and we appreciate your patience and understanding as we work towards helping all of our customers to the best of our ability."
Is it against the rules to post this? Maybe? I don't know. Posting anyways.
Yes because 20 people out of THOUSANDS at any given time is fair?
The only solution is to not use zone chat at all, that's the only effective way to avoid being chat banned for 24 hours. You realize that right? Because using it once is a risk that someone will report you just because they can.
To be perfectly honest, it takes 20 ignores, but nobody knows how many people actually ignored you, or reported your posts as spam. What if it's 200, or 2000, or anything between 20 and 2000? What if it's actually more? What if, when they look at it, if they look at it, they find out that 90% of the server population in that zone at the time reported you? Should they then just proceed to suspend your entire account for 24 hours?
Reading comprehension is essential in a medium that requires reading for communication.
Rubbish. You're trying to justify being childish, petty and vindictive by shrouding it under a clash of opinions.
Sorry, kid, but I'm not playing your silly little games.
So what you are saying is that the scenario I proposed is both unlikely and never happens? If you really think this then you, sir, are clearly in denial and believe that PWI can do no wrong.
And yet I haven't been chat banned. Nobody I know who plays Neverwinter has been chat banned.
Oh nice. That's like saying "nobody i know is starving" so nobody is actually starving. Not knowing a problem's existance doesn't prove its non-existance you know? Fact is, this is everyone's attitude about this at the moment, everyone keeps acting as the white knight and picking on thequeueball with this "i'm better than you because i never got chat banned" attitude. Well, this is ridiculous beyond any imagination, but i guess that's how you can understand how this game's community is.
He is pointing out a REAL problem, a REAL exploitable mechanic in the game that can make the game unplayable to those actively playing without a guild, but you all refrain from a little constructive thinking to rise yourselves instead, in this sort of demi-god status of the "unbanned". Having the choice to ban someone's chat intentionally is wrong on so many levels and should only work for [Zone] chat, limiting the chances it may be done on purpose, to ruin someone else's day. As it is now, it is a PROPER WEAPON that everyone may use as a sort of revenge or just trolling. But i guess if you didn't get a ban, it doesn't apply to you. I would love to see your reactions if you got the same treatment for a "LFM" message, just to see if you actually would close the game saying "oh well, i deserved it". Seems legit.
(sorry for english)
To be perfectly honest, it takes 20 ignores, but nobody knows how many people actually ignored you, or reported your posts as spam. What if it's 200, or 2000, or anything between 20 and 2000? What if it's actually more? What if, when they look at it, if they look at it, they find out that 90% of the server population in that zone at the time reported you? Should they then just proceed to suspend your entire account for 24 hours?
I'll say it for the hundredth time. What's wrong with a rate limiter? What's wrong with the /ignore function? Why does everyone have a hard on for ruining someone's gaming experience for 24 hours just because they ruined your chat for 15 seconds?
The punishment certainly doesn't fit the crime. If that many people reported someone, why not have a GM assess a penalty? Why should someone who links one item receive the same punishment as someone who spams gold sites?
Oh nice. That's like saying "nobody i know is starving" so nobody is actually starving. Not knowing a problem's existance doesn't prove its non-existance you know? Fact is, this is everyone's attitude about this at the moment, everyone keeps acting as the white knight and picking on thequeueball with this "i'm better than you because i never got chat banned" attitude. Well, this is ridiculous beyond any imagination, but i guess that's how you can understand how this game's community is.
He is pointing out a REAL problem, a REAL exploitable mechanic in the game that can make the game unplayable to those actively playing without a guild, but you all refrain from a little constructive thinking to rise yourselves instead, in this sort of demi-god status of the "unbanned". Having the choice to ban someone's chat intentionally is wrong on so many levels and should only work for [Zone] chat, limiting the chances it may be done on purpose, to ruin someone else's day. As it is now, it is a PROPER WEAPON that everyone may use as a sort of revenge or just trolling. But i guess if you didn't get a ban, it doesn't apply to you. I would love to see your reactions if you got the same treatment for a "LFM" message, just to see if you actually would close the game saying "oh well, i deserved it". Seems legit.
(sorry for english)
So not being able to chat in game means that you're not going to be able to feed your kids? No? Then why make the comparison. It's no where near the same thing.
Reading comprehension is essential in a medium that requires reading for communication.
So not being able to chat in game means that you're not going to be able to feed your kids? No? Then why make the comparison. It's no where near the same thing.
It was an analogy.............
0
jn2002dk1Member, Neverwinter Beta Users, Neverwinter Guardian UsersPosts: 0Arc User
Oh nice. That's like saying "nobody i know is starving" so nobody is actually starving. Not knowing a problem's existance doesn't prove its non-existance you know? Fact is, this is everyone's attitude about this at the moment, everyone keeps acting as the white knight and picking on thequeueball with this "i'm better than you because i never got chat banned" attitude. Well, this is ridiculous beyond any imagination, but i guess that's how you can understand how this game's community is.
He is pointing out a REAL problem, a REAL exploitable mechanic in the game that can make the game unplayable to those actively playing without a guild, but you all refrain from a little constructive thinking to rise yourselves instead, in this sort of demi-god status of the "unbanned". Having the choice to ban someone's chat intentionally is wrong on so many levels and should only work for [Zone] chat, limiting the chances it may be done on purpose, to ruin someone else's day. As it is now, it is a PROPER WEAPON that everyone may use as a sort of revenge or just trolling. But i guess if you didn't get a ban, it doesn't apply to you. I would love to see your reactions if you got the same treatment for a "LFM" message, just to see if you actually would close the game saying "oh well, i deserved it". Seems legit.
(sorry for english)
Except no one has actually posted proof of people exploiting this system
What he is actually doing is arguing because he is angry he was deemed unworthy to use the chat for 24 hours by 20 of his peers
I'll say it for the hundredth time. What's wrong with a rate limiter? What's wrong with the /ignore function? Why does everyone have a hard on for ruining someone's gaming experience for 24 hours just because they ruined your chat for 15 seconds?
The punishment certainly doesn't fit the crime. If that many people reported someone, why not have a GM assess a penalty? Why should someone who links one item receive the same punishment as someone who spams gold sites?
I didn't make the rules, and I don't enforce them either. I have already stated how I deal with zone chat, I turn it off. I've been turning the equivalent to it off in MMOs for 10 years. Why? Because that's where the gold spammers hang out, and where the 12 year old trolls, maturity wise, regardless of actual age hang out. Why tolerate it when I can just turn it off? The flip side to that argument is, of course, that you don't. When the ignore/spam logs are reviewed, you won't be banned from playing at all. The system is what it is, you have the choice how to deal with it, and frankly coming here won't do any good.
Reading comprehension is essential in a medium that requires reading for communication.
So not being able to chat in game means that you're not going to be able to feed your kids? No? Then why make the comparison. It's no where near the same thing.
Analogy (from Greek ἀναλογία, analogia, "proportion"[1][2]) is a cognitive process of transferring information or meaning from a particular subject (the analogue or source) to another particular subject (the target), and a linguistic expression corresponding to such a process.
Except no one has actually posted proof of people exploiting this system
What he is actually doing is arguing because he is angry he was deemed unworthy to use the chat for 24 hours by 20 of his peers
I am angry. Not because I can't use zone chat, but because I cannot play the game for 24 hours because a group of people thought my "WTB" in zone was worthy of a report.
This is a flawed system and should be addressed as such.
In my original post I addressed the issue with possible solutions. I also addressed the flaws of the system. Please see the original post, if you came here just to call me angry, that's fine. You're not adding to the discussion.
It was a poor one, which was my point. It is no where near as devastating as these threads make it out to be.
Why are you so ignorant? He basically said just because you can't see a problem doesn't mean there isn't one. The severity of the situation doesn't matter and has no point being in this argument.
0
jn2002dk1Member, Neverwinter Beta Users, Neverwinter Guardian UsersPosts: 0Arc User
I am angry. Not because I can't use zone chat, but because I cannot play the game for 24 hours because a group of people thought my "WTB" in zone was worthy of a report.
This is a flawed system and should be addressed as such.
In my original post I addressed the issue with possible solutions. I also addressed the flaws of the system. Please see the original post, if you came here just to call me angry, that's fine. You're not adding to the discussion.
It was a response to the post i quoted
We can debate whether the punishment is too harsh. Personally i'd be ok with limiting the ban to zone chat. Still, there is a difference between debating that and claiming it's a system that's open for exploiting which as i see it is highly unlikely
Except no one has actually posted proof of people exploiting this system
What he is actually doing is arguing because he is angry he was deemed unworthy to use the chat for 24 hours by 20 of his peers
You need a proof to understand that it MAY BE exploited? You need a proof to understand that a 20 ppl guild may get banned everyone they don't agree with? Or they lose a PVP match to? Or lose some rare loot to? You're actually saying "leave that bug there until someone will exploit it".
Why are you so ignorant? He basically said just because you can't see a problem doesn't mean there isn't one. The severity of the situation doesn't matter.
Yes, let's talk about ignorant, shall we? A guy that posts a screenshot where he has one line of text, in what could easily be 3 seconds of chat, claims he's not spamming, and then, to support his claim of not breaking rules, he posts the private email from PW/Cryptic, which is a violation of the forum's rules. Quite simply put, if he can't obey the rules on the forums, which is documented by his posting of the email, and then claims "I didn't know it was against the rules", how does he know he's not breaking the rules in game? The better question actually is: How am I supposed to believe him? Why would I think that somebody that will blatantly break the forum rules isn't spamming Zone chat? If he's chat banned, how is he providing more screenshots of his activity? Was he screenshotting the whole day, or running FRAPS for a "How to sell items in chat" video?
Reading comprehension is essential in a medium that requires reading for communication.
I am angry. Not because I can't use zone chat, but because I cannot play the game for 24 hours because a group of people thought my "WTB" in zone was worthy of a report.
This is a flawed system and should be addressed as such.
In my original post I addressed the issue with possible solutions. I also addressed the flaws of the system. Please see the original post, if you came here just to call me angry, that's fine. You're not adding to the discussion.
Use the auction house. Problem solved.
0
jn2002dk1Member, Neverwinter Beta Users, Neverwinter Guardian UsersPosts: 0Arc User
You need a proof to understand that it MAY BE exploited? You need a proof to understand that a 20 ppl guild may get banned everyone they don't agree with? Or they lose a PVP match to? Or lose some rare loot to? You're actually saying "leave that bug there until someone will exploit it".
1. It's not a bug
2. Yes, i need to see proof since it's highly unlikely anyone would go to the trouble of getting 20 people to mute the same person for no reason
3. If it actually happened i'm pretty sure a GM could clear it up if you made a ticket
First, a dedicated trade channel should be made and I know that players CAN make a trade channel.
However, I do like the report spam causing a ban on public chat channels. It should however still allow Party chat and Guild Chat. It should block whispers and the ability to invite to parties.
2. Yes, i need to see proof since it's highly unlikely anyone would go to the trouble of getting 20 people to mute the same person for no reason
3. If it actually happened i'm pretty sure a GM could clear it up if you made a ticket
1. Not a bug, yes. Exploitable? Yes.
2. You have clearly never had a group of friends.
3. Once again, tickets are not responded to in a timely manner or at all.
If I needed to play with 20 different people to play this game, and had them available I would absolutely chat ban everyone saying there is no problem.
First, a dedicated trade channel should be made and I know that players CAN make a trade channel.
However, I do like the report spam causing a ban on public chat channels. It should however still allow Party chat and Guild Chat. It should block whispers and the ability to invite to parties.
That would be a good fix. It would allow it to function as intended, automuting gold spammers and the like. Then if the not spammers get kicked out of their guilds for trying to sell items, they'll know it was nobody's fault but their own.
Reading comprehension is essential in a medium that requires reading for communication.
I don't get why people are so ignorant of the real problem we have at hand.
At the moment, the way I see it, there is no clear rule that states that there are no trade offers/requests allowed in Zone chat (please correct me if i'm wrong). Spam is the only thing that is forbidden and should be reported. So IF the op is right and only posted a trade offer once, a chat ban is totally unacceptable.
Now the first reason that keeps coming up is "when so many people report you then you must have been doing something wrong" and that is of course why that system is implemented. But is that really accurate? Of course you might annoy someone by spamming or posting whatevery annoys that individual and there is be a tool available to stop that (-> ignore). If you did spam, that person can use "report spam" so that the game can do other gamers a favour by banning you after a certain amount of votes.
So if a few houndred people report someone for legit spam, thats fine. But if a vocal minority of around 25 people think they are the new sheriffs in town and start making up rules like "no trade related posts in zone chat allowed", then this is neither democratic (you can't vote for someone not to be chat-banned) nor the intended use of the tool that was implemented.
A higher threshhold might help with that, or maybe two treshholds (one for zone only and one for complete chat ban).
What really amazes me are how many people post things like "now you better learn from your mistakes", "it should be a REAL punishment" when they declare that a ban from ALL chat is the right way to go. Being banned from zone chat suffices. People that report you have you on ignore anyway, so those will never have to endure your messages anyway. But not being able to use the main communication tool with strangers, the zone chat, IS a major punishment (especially in regard to how few reports are necessary). Group and guild chat are a key factor to the gaming experience, and so is whisper chat. Everyone who reported you has you on ignore anyway, so this is not a loophole for spammers.
Of course I don't like spammers, but the possibility that the system gets abused and that innocent people end up not being able to play the game the way it is meant to be played (communicating with other players) is not worth it.
TL;DR: Vocal minority problem -> amount of reports necessary for chat-ban is too low; If you don't like people using zone chat for trades, ignore them but don't abuse the report spam function (unless they actually spammed their requests); Zone chat ban is more than enough as a punishment for a spammer, who can't spam for 24h (and more and more players will ignore him anyway).
0
jn2002dk1Member, Neverwinter Beta Users, Neverwinter Guardian UsersPosts: 0Arc User
Some people would rather trade for keys, gold or other items. Point invalidated.
1. Not a bug, yes. Exploitable? Yes.
2. You have clearly never had a group of friends.
3. Once again, tickets are not responded to in a timely manner or at all.
If I needed to play with 20 different people to play this game, and had them available I would absolutely chat ban everyone saying there is no problem.
Ad hominem is not proof of anything except how weak your point is
Comments
Yep, and then you can be reported for abusing the system and get banned. It's win/win! :P
The X Factor Campaign NWS-DCO7OKB6F
Quest #1: The Morning After NW-D13LX4M93
Quest #2 Coming Soon!
Just for fun - Night of the Werebeast! NW-DT5EIZKZZ
My 20 friends simply share opinions and ideals.
Yes because 20 people out of THOUSANDS at any given time is fair?
The only solution is to not use zone chat at all, that's the only effective way to avoid being chat banned for 24 hours. You realize that right? Because using it once is a risk that someone will report you just because they can.
You'd have a point, if your previous post didn't promote exploiting the chat system. However, I play on Dragon. Feel free to gather 20 friends, if you can find that many, and get me chat banned. Let me know what time I need to log in, mmkay?
You really are making a mountain out of a molehill.
If you're using chat normally and not spamming you have nothing to fear. If you do get reported because someone chose to be immature or petty then you can appeal against it by requesting GM help/logging a ticket. If you get canned responses, persist until you're talking with an actual GM.
The X Factor Campaign NWS-DCO7OKB6F
Quest #1: The Morning After NW-D13LX4M93
Quest #2 Coming Soon!
Just for fun - Night of the Werebeast! NW-DT5EIZKZZ
Rubbish. You're trying to justify being childish, petty and vindictive by shrouding it under a clash of opinions.
Sorry, kid, but I'm not playing your silly little games.
The X Factor Campaign NWS-DCO7OKB6F
Quest #1: The Morning After NW-D13LX4M93
Quest #2 Coming Soon!
Just for fun - Night of the Werebeast! NW-DT5EIZKZZ
I have tried... I didn't spend 200 dollars like you, so responses just don't happen. Sorry.
Also, what's wrong with a rate limiter on zone chat? Why is that a flawed system? What's wrong with the in game /ignore function? These are highly successful for much bigger MMO's.
Why do you think it's so necessary to punish people that you disagree with? While banning them from all forms of communication in game?
You do understand that by the time a ticket for a 24 hour chat ban is responded to it would be 3 weeks later and even then it would most likely be:
"Hello
Unfortunately, due to the incredibly high volume of tickets sent in regarding Neverwinter, we have not been able to provide an answer to each ticket that has come to us individually.
You are receiving this automated message to inform you that your current ticket is being closed. We are doing this to prevent your issue from being lost in "Ticket Limbo." We at Perfect World Entertainment are dedicated to providing you with a satisfactory experience both in game, and with regards to Customer Support.
If you are still experiencing the issue that you originally ticketed in about, please submit a new ticket to us and an Agent will look in to it as soon as possible.
This is an automated message, and any responses will not be received by a Customer Support Agent. Please direct all information to your new ticket.
We're truly sorry for this inconvenience, and we appreciate your patience and understanding as we work towards helping all of our customers to the best of our ability."
Is it against the rules to post this? Maybe? I don't know. Posting anyways.
To be perfectly honest, it takes 20 ignores, but nobody knows how many people actually ignored you, or reported your posts as spam. What if it's 200, or 2000, or anything between 20 and 2000? What if it's actually more? What if, when they look at it, if they look at it, they find out that 90% of the server population in that zone at the time reported you? Should they then just proceed to suspend your entire account for 24 hours?
So what you are saying is that the scenario I proposed is both unlikely and never happens? If you really think this then you, sir, are clearly in denial and believe that PWI can do no wrong.
I have never been chat banned.
Oh nice. That's like saying "nobody i know is starving" so nobody is actually starving. Not knowing a problem's existance doesn't prove its non-existance you know? Fact is, this is everyone's attitude about this at the moment, everyone keeps acting as the white knight and picking on thequeueball with this "i'm better than you because i never got chat banned" attitude. Well, this is ridiculous beyond any imagination, but i guess that's how you can understand how this game's community is.
He is pointing out a REAL problem, a REAL exploitable mechanic in the game that can make the game unplayable to those actively playing without a guild, but you all refrain from a little constructive thinking to rise yourselves instead, in this sort of demi-god status of the "unbanned". Having the choice to ban someone's chat intentionally is wrong on so many levels and should only work for [Zone] chat, limiting the chances it may be done on purpose, to ruin someone else's day. As it is now, it is a PROPER WEAPON that everyone may use as a sort of revenge or just trolling. But i guess if you didn't get a ban, it doesn't apply to you. I would love to see your reactions if you got the same treatment for a "LFM" message, just to see if you actually would close the game saying "oh well, i deserved it". Seems legit.
(sorry for english)
I'll say it for the hundredth time. What's wrong with a rate limiter? What's wrong with the /ignore function? Why does everyone have a hard on for ruining someone's gaming experience for 24 hours just because they ruined your chat for 15 seconds?
The punishment certainly doesn't fit the crime. If that many people reported someone, why not have a GM assess a penalty? Why should someone who links one item receive the same punishment as someone who spams gold sites?
So not being able to chat in game means that you're not going to be able to feed your kids? No? Then why make the comparison. It's no where near the same thing.
It was an analogy.............
What he is actually doing is arguing because he is angry he was deemed unworthy to use the chat for 24 hours by 20 of his peers
I didn't make the rules, and I don't enforce them either. I have already stated how I deal with zone chat, I turn it off. I've been turning the equivalent to it off in MMOs for 10 years. Why? Because that's where the gold spammers hang out, and where the 12 year old trolls, maturity wise, regardless of actual age hang out. Why tolerate it when I can just turn it off? The flip side to that argument is, of course, that you don't. When the ignore/spam logs are reviewed, you won't be banned from playing at all. The system is what it is, you have the choice how to deal with it, and frankly coming here won't do any good.
Analogy (from Greek ἀναλογία, analogia, "proportion"[1][2]) is a cognitive process of transferring information or meaning from a particular subject (the analogue or source) to another particular subject (the target), and a linguistic expression corresponding to such a process.
Please at least change your signature.
It was a poor one, which was my point. It is no where near as devastating as these threads make it out to be.
I am angry. Not because I can't use zone chat, but because I cannot play the game for 24 hours because a group of people thought my "WTB" in zone was worthy of a report.
This is a flawed system and should be addressed as such.
In my original post I addressed the issue with possible solutions. I also addressed the flaws of the system. Please see the original post, if you came here just to call me angry, that's fine. You're not adding to the discussion.
Why are you so ignorant? He basically said just because you can't see a problem doesn't mean there isn't one. The severity of the situation doesn't matter and has no point being in this argument.
We can debate whether the punishment is too harsh. Personally i'd be ok with limiting the ban to zone chat. Still, there is a difference between debating that and claiming it's a system that's open for exploiting which as i see it is highly unlikely
You need a proof to understand that it MAY BE exploited? You need a proof to understand that a 20 ppl guild may get banned everyone they don't agree with? Or they lose a PVP match to? Or lose some rare loot to? You're actually saying "leave that bug there until someone will exploit it".
Yes, let's talk about ignorant, shall we? A guy that posts a screenshot where he has one line of text, in what could easily be 3 seconds of chat, claims he's not spamming, and then, to support his claim of not breaking rules, he posts the private email from PW/Cryptic, which is a violation of the forum's rules. Quite simply put, if he can't obey the rules on the forums, which is documented by his posting of the email, and then claims "I didn't know it was against the rules", how does he know he's not breaking the rules in game? The better question actually is: How am I supposed to believe him? Why would I think that somebody that will blatantly break the forum rules isn't spamming Zone chat? If he's chat banned, how is he providing more screenshots of his activity? Was he screenshotting the whole day, or running FRAPS for a "How to sell items in chat" video?
Use the auction house. Problem solved.
2. Yes, i need to see proof since it's highly unlikely anyone would go to the trouble of getting 20 people to mute the same person for no reason
3. If it actually happened i'm pretty sure a GM could clear it up if you made a ticket
However, I do like the report spam causing a ban on public chat channels. It should however still allow Party chat and Guild Chat. It should block whispers and the ability to invite to parties.
Some people would rather trade for keys, gold or other items. Point invalidated.
1. Not a bug, yes. Exploitable? Yes.
2. You have clearly never had a group of friends.
3. Once again, tickets are not responded to in a timely manner or at all.
If I needed to play with 20 different people to play this game, and had them available I would absolutely chat ban everyone saying there is no problem.
That would be a good fix. It would allow it to function as intended, automuting gold spammers and the like. Then if the not spammers get kicked out of their guilds for trying to sell items, they'll know it was nobody's fault but their own.
At the moment, the way I see it, there is no clear rule that states that there are no trade offers/requests allowed in Zone chat (please correct me if i'm wrong). Spam is the only thing that is forbidden and should be reported. So IF the op is right and only posted a trade offer once, a chat ban is totally unacceptable.
Now the first reason that keeps coming up is "when so many people report you then you must have been doing something wrong" and that is of course why that system is implemented. But is that really accurate? Of course you might annoy someone by spamming or posting whatevery annoys that individual and there is be a tool available to stop that (-> ignore). If you did spam, that person can use "report spam" so that the game can do other gamers a favour by banning you after a certain amount of votes.
So if a few houndred people report someone for legit spam, thats fine. But if a vocal minority of around 25 people think they are the new sheriffs in town and start making up rules like "no trade related posts in zone chat allowed", then this is neither democratic (you can't vote for someone not to be chat-banned) nor the intended use of the tool that was implemented.
A higher threshhold might help with that, or maybe two treshholds (one for zone only and one for complete chat ban).
What really amazes me are how many people post things like "now you better learn from your mistakes", "it should be a REAL punishment" when they declare that a ban from ALL chat is the right way to go. Being banned from zone chat suffices. People that report you have you on ignore anyway, so those will never have to endure your messages anyway. But not being able to use the main communication tool with strangers, the zone chat, IS a major punishment (especially in regard to how few reports are necessary). Group and guild chat are a key factor to the gaming experience, and so is whisper chat. Everyone who reported you has you on ignore anyway, so this is not a loophole for spammers.
Of course I don't like spammers, but the possibility that the system gets abused and that innocent people end up not being able to play the game the way it is meant to be played (communicating with other players) is not worth it.
TL;DR: Vocal minority problem -> amount of reports necessary for chat-ban is too low; If you don't like people using zone chat for trades, ignore them but don't abuse the report spam function (unless they actually spammed their requests); Zone chat ban is more than enough as a punishment for a spammer, who can't spam for 24h (and more and more players will ignore him anyway).