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Chat Ban System: What you need to know.

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  • pion01pion01 Member Posts: 760 Arc User
    edited May 2013
    breatha wrote: »
    Ohhhhhh. I see. That does suck. Dunno what the answer would be. I wonder if it works for alt characters, like I don't like what you say so I log in all of my characters quickly and ignore you. Yeesh. :)

    And then there's the fact that there's been consistent banning of people 1) when they haven't even said anything, and 2) when they weren't even in the game.
  • paystowinpaystowin Member Posts: 6 Arc User
    edited May 2013
    The reason why it's not a good system is (and this will most likely become apparent shortly since this is launch) that trolls as a revenge mechanism will be able to ban people by reporting them. All they have to do is get their peeps together and act as one if one of them gets banned for being obnoxious. That means it can be exploited and will against people who don't deserve it but dislike their common stupid clogging statements that keep regular help and regular chat from happening in zone.

    One of my personal least favorites lately has been "WoW was the first mmo" that I keep seeing constantly. Was trying to help people who are founders out by posting the replies to people's questions about where to pickup their founder stuff and all I kept seeing was this over and over again.

    In STO it's been a problem in ESD because bored trolls will get their buddies together and mass report people completely cutting off an entire channel of folks for 24 hours, I've seen it happen, was the quietest ESD Zone chat I've ever seen, except for their own chat that they were spewing all over the channel and it was just a few of them too.

    Wow absolutely terrible system :(
  • pion01pion01 Member Posts: 760 Arc User
    edited May 2013
    nepht wrote: »
    Cause Rokuro is mostly harmless does not have one troll bone in his body. Seen him about CO and STO and the dude is a petal. If someone takes offense to this Rokuro they would take offense to a basket full of kittens :P

    Sorry Rokuro you are mostly harmless take it as a compliment.

    I'll also agree with this statement, and go further, Rokuro is one of the few people who's statements I would gladly and confidently take at face value, and there aren't many folks I would say that about on the boards. I know my word and vouching probably means nothing, nor should it, to you guys on here, so don't take my word for it, just keep your eyes open.


    edit to add: in fact this goes for all things - What Cryptic does good, Cryptic does AMAZING, but what Cryptic does bad....

    and this chat thing? It's not kittens and rainbows.
  • smoochansmoochan Member Posts: 2,586 Bounty Hunter
    edited May 2013
    To the folks saying things along the line of "Think of the alternative without this system! Like in <insert other game with normal ignore system here>!".

    Okay, let's consider it. A game where you put someone on ignore, and then you no longer see what they say, but they also don't get chat banned. OH THE HORROR! OH THE DISINGENUOUS HORROR! Is it actually any different to you, the person putting someone on ignore, than this system?
    In <other game> you no longer see the typings of the person you put on ignore.
    In <cryptic game> you no longer see the typings of the person you put on ignore.

    The only difference is that you may have just sent that person to a 24 hour chat ban, that you won't actually even ever know about since you have them ignore. All the people who wanted to no longer see that person typing have their wish... why do they need that person to also have a chat ban? Are they accidentally going to /unignore that person in the next 24 hours, seek them out, and wait around in their location until they start talking again?

    Is there a reason they have to keep that person from talking to their own friends, as well as all the people who have not chosen to put that person on ignore? Should they really have the right to determine, often unintentionally, who that person can and cannot speak with? Why aren't you, the person putting them on ignore, even given a choice of whether or not you want your ignore to contribute to a possible chat ban?

    Think about it. No, really think... put your fanboy flags down a moment and think. What do you, the person putting someone on ignore, actually get out of this? How does this benefit you in a way that you will ever actually be aware of?

    Champions Online: Be the hero you wish you could be in a better game.
  • ikagawaikagawa Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 106
    edited May 2013
    I actually enjoy talking to random people while in a zone. I guess that's no longer an activity while questing.

    I'll just pretend I'm playing Kingdoms of Amalur or (insert single-player third person RPG here).
  • zahinderzahinder Member Posts: 897 Arc User
    edited May 2013
    I was banned once on STO. I'm not sure why... I was a little rude on a STF a half hour earlier (people were really being dumb and uncommunicative).

    I couldn't send mail. Or speak in zone. Or in guild chat. Or send tells... even to close friends. Utterly shut down for 24 hrs.

    Imagine that happening to a guild leader in the middle of an event.


    The thing is, it is tied to ignore. Imagine you ignore someone for talking about minotaurs at length -- you don't hate them, you just find the conversation annoying. You have pushed them toward communication blackout. Did you really want to do that?!?

    Griefing is easy, given you can create f2p accounts in minutes. Ugh.
    Campaign: The Fenwick Cycle NWS-DKR9GB7KH

    Wicks and Things: NW-DI4FMZRR4 : The Fenwick merchant family has lost a caravan! Can you help?

    Beggar's Hollow: NW-DR6YG4J2L : Someone, or something, has stolen away many of the Fenwicks' children! Can you find out what happened to them?

    Into the Fen Wood: NW-DL89DRG7B : Enter the heart of the forest. Can you discover the secret of the Fen Wood?
  • demetrius94demetrius94 Member Posts: 0 Arc User
    edited May 2013
    So what you're telling me is, if someone pisses me off and I ignore them they loose their ability to chat? That is so freaking awesome!
  • nexusvalheesnexusvalhees Member Posts: 9 Arc User
    edited May 2013
    This pisses me off I am a frequent user of the ignore function in most games. So here I can only ignore someone who I feel actually deserves a chat ban. I could see an auto chat ban at a certain report threshold be it a very very high one. But I should be able to ignore people all day without thinking about it.
  • ashensnowashensnow Member Posts: 2,215 Arc User
    edited May 2013
    People running community events are frequently targeted and chatbanned. Costume contest hosts are chatbanned by trolls or those angry at not winning.

    In some cases groups of griefers have chatbanned the host of a community event and then had one of their members, using a minor variation of the host's name, pretend to be him in order to ruin the event and otherwise behave shamefully in his name.

    Griefers have been known to threaten RPers with continual chatban in attempts to blackmail them into engaging in cybersex.

    A volunteer forum moderator has been chatbanned for editing offensive forum posts.

    Its key to point out that this affects all player to player communication, private messages, local chat, general chat, private chat channels, and so on.

    'Caine, miss you bud. Fly high.
  • thevlakathevlaka Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 0 Arc User
    edited May 2013
    got /zone turned off anyways.
    It's all clueless 12 year olds asking stupid questions which a little curiosity and time can be answered on their own by looking through the UI etc.
  • ezbeeezbee Member Posts: 40
    edited May 2013
    good job advertising this. fool.
  • cybersoldier1981cybersoldier1981 Member Posts: 2,569 Arc User
    edited May 2013
    ezbee wrote: »
    good job advertising this. fool.

    Good job reading forum rules. Name-calling and flaming is generally against forum rules. Perhaps a bit of reading would do you well, sir.

    Don't blame me- blame the company that decided it was a good feature. Chances are, the way you spout names at people- you'd be the first to get slapped with it and be bawling on the forums about a great injustice. If nothing else, now you're aware.

    Don't like the feature? Demand the company change it. You don't scream at the man who discloses the local diner causing food poisoning, you go to the source of the problem.
  • bioshrikebioshrike Member, NW M9 Playtest Posts: 4,729 Arc User
    edited May 2013
    This system is very real and is definitely abused. *If* there was a constant GM presence, and if appeals were handled quickly, (and those misusing the system were similarly cautioned/punished), then there wouldn't be as much of a problem.

    But because that isn't the case, people learn that this is a convenient, no-risk way of getting those that they don't agree with silenced, and so keep using it over and over again.

    Those who won't accept this fact, well, I hope you're wrong - I hope that there are GMs monitoring this stuff and that those found to be abusing it are dealt with harshly. I wouldn't hold your breath, though...
    <::::::::::::::)xxxo <::::::::::::::)xxxo <::::::::::::)xxxxxxxx(:::::::::::> oxxx(::::::::::::::> oxxx(::::::::::::::>
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  • lokikinlokikin Member Posts: 624 Bounty Hunter
    edited May 2013
    You know? Normally I would question a thread like this. I'd feel it was an exaggeration of the facts; that surely there is more to the story and the "victims" deserved the banning in some way. There's no way a system so easily abused would be implemented, much less remain in place...

    But I've played CO since Open Beta. I'm a lifetime subscriber. I freakin' LOVE the game. But I now know better. Every statement regarding the chat ban system in this thread is, sadly, 110% true (after tax)...

    I don't blame you at all for doubting. It's truely mindboggling that such an abusive system could even be implemented, much less remain in place for almost 4 years. Yet, here we are...

    :(
    _._._._._._._._._._._._._._._._._._._._._._._._._

    M-O-O-N, that spells @Rhyatt

    Originally Posted by mijjestic: Ultimately, though, MMO players throwing stones at each other in this fashion is basically one nerd pointing and laughing at another nerd whose glasses are thicker.

    Laws yes!
  • jorifice1jorifice1 Member Posts: 1,042 Arc User
    edited May 2013
    ezbee wrote: »
    good job advertising this. fool.

    You want to know why it's being advertised now?
    Right now, right at this moment, Neverwinter has something powerful.
    Leverage.
    Right now, there are so many people, spending so much money, that anything Neverwinter needs, Neverwinter gets.
    This won't last forever.
    After reading these forums and playing the game I give it six months tops.
    At that point, Neverwinter will be just another game, just another revenue stream to support the Next Big Thing.
    In other-words, right where Champs is now. Only without the truly unique features that keep loyal players around despite years of frustrations and bugs.
    And then, its too late.
    So act now, while you can.
    While you still have leverage.
    Before you REALLY understand the phrase "Working As Intended".

    Oh, don't worry.
    I'm not talking to you, Ezbee.
    I know your just a Troll.
    But there are other people out there who DO deserve to here this.
    People who have something invested in the game, weather it be Time, Money, Hopes, or Dreams.

    'Wen considered the nature of time and understood that the universe is, instant by instant, recreated anew. Therefore, he understood, there is in truth no past, only a memory of the past. Blink your eyes, and the world you see next did not exist when you closed them. Therefore, he said, the only appropriate state of the mind is surprise. The only appropriate state of the heart is joy. The sky you see now, you have never seen before. The perfect moment is now. Be glad of it.' Terry Pratchet The Thief Of Time
  • agentnx5agentnx5 Member Posts: 0 Arc User
    edited May 2013
    breatha wrote: »
    Um, call me slow, but I think it sounds like a great system. Unless I'm missing something - how do the Greifers and trolls exploit it?

    Alright. You're slow. :) (I'm teasing a bit, but this is actually a serious and persistent cross-game issue)

    Smackwell explained it well:
    Whenever you get ignored in the game, it puts a "demerit" on your account that does not go away. It doesn't have to be X amount of ignores in a short span of time. You can get ignored today, tomorrow, next week, next year. When you hit the magic number, you can't chat, at all, for 24 hours.

    You know that "Report Spam" selection when you right click someone's name? That's like a super-ignore that grants extra demerits. Meant to be used only on Gold Sellers, but nobody is ever told that.

    How do they exploit it? Let's say you start talking in zone chat about how people who make their characters named Drizzt Do'Urden are uncreative and stupid. Drizzt Do'Urden@sampleplayer sees this, tells his guild to Report Spam on you or just Ignore you, and suddenly you can't talk for a day.

    It's completely exploitable, and in my experience, no one ever gets punished for exploiting it. I've known people who got a 24 hour chat ban DURING his 24 hour chat ban. Red flags, anyone? That shouldn't be possible. But since it's a player-run system, it is. No GM involvement whatsoever.

    Also, contacting a GM won't help you. They'll say that's how the system works, and that's that. Wait out your time. Have fun having all your friends who send you private messages thinking you're ignoring them.

    Edit: Apparently that last paragraph might not be the case in this game.

    Any sort of mute, or suspension/ban is a sort of a justice system. The current system is an utter failure of a justice system and frankly I've notice that most of the people who are defending keeping it in it's broken state ARE trolls/griefers more than the other way around. Food for thought.

    There's a good reason why you wouldn't give just anybody administrative powers.

    Think about it.

    This works on all characters, on all Cryptic/PWE games: Champions, Starr Trek, and Neverwinter.

    Again, let me emphasize: GM's are muting people for mentioning it.

    Maybe it had to do with the way in which it was brought up, as in maybe the tone was inappropriate more than the message?

    And yes, it's common knowledge that the chat system is shared between all 3 games.

    I actually had it happen to me, a quick support ticket and it was found that I said nothing offensive or against the rules, I was reinstated, the next day I received an apology letter email from the fleet leader informing me that the guild members who did it had action taken on them by Cryptic...he also kicked them out of the fleet.

    I don't believe you're telling the truth.

    I've never seen a GM in Champions Online, and the Customer Support rep is somebody with a Neverwinter signature who doesn't even bother to read what you wrote. They just say "post it on the official forums" which of course you're not allowed to do by forum rules. Seen this happen so many times to so many of my friends. Hell it even happened to me once, when I was browsing the Auction House (not even chatting).

    Keep in mind that if Customer Service cared they could in fact pull up the chat logs to verify, the fact is they don't, or at least in any game other than THIS game they don't. Again, food for thought.

    I find your blind defense of something you know next to nothing about offensive, sir.
    kilo418 wrote: »
    This. If anything, it works to silence griefers and trolls. Don't respond to them and just /ignore them, then they are banned.

    It's more often the other way around in my experience, the griefers are the ones abusing it. This goes to show how incredible clueless you are.

    But hey, ignorance is bliss right? :p
  • zaphtasticzaphtastic Member, Neverwinter Beta Users, Neverwinter Guardian Users, Silverstars Posts: 0 Arc User
    edited May 2013
    Wow, this is... wow.

    How did a feature like this get past design review? Even if said design review only consisted of the question "hey, do you see anything that could go wrong here?"
  • imperviumimpervium Member, Neverwinter Beta Users, Neverwinter Hero Users, Neverwinter Guardian Users Posts: 0 Arc User
    edited May 2013
    I'm not going to add too much to the arguments, just my two cents. I was already aware of the system before I joined CO. Back when I was playing City of Heroes, I heard that it was being used to silence groups of RPers and players gathering for various events. Cryptic's chat-banning system has gained a fair bit of infamy; I've seen it discussed in other, non-Cryptic games global channels.

    I'm not here to tell you how I feel about it specifically. I do think threads like this do a disservice in the sense that they make people hopeful for change. Cryptic is willing to weather the storm for this feature, and they've stayed silent or defended it in far more riotous threads and even negative PR from gaming press articles! It's baked into their cross-game system and they're not pulling it out. Period.

    But, now that the cat is out of the bag, here are a few tips for how to deal with it.

    Don't plan events publicly. Whether it's a costume contest or an RP event, plan it by using /tells, in-game emails, or your guild's private forums. If you plan an event on the main forums, the griefers will be punctual. They'll let you get a few sentences out before silencing you. Don't take it personally, don't get mad at the griefers; it's a sport for them and they've been provided with all the tools and toys they need.

    Don't RP publicly. And don't gather in groups publicly. The latter is iffy, lots of players get away with it daily, but the former is like a siren's call for grief. Don't gather in hot spots that were made for RP. It will only make you an easy target if you RP there. Use lesser-traveled places around the game world that you find, and invite your friends there. (The best place for RP is obviously on a team, in an instanced mission.)

    Don't use zone chat. Disable it permanently.
    _

    [SIGPIC]Captain Electric and the Sapien Spider[/SIGPIC]

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    Vote YES for the Foundry in Champions Online.
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  • biffsmackwellbiffsmackwell Member Posts: 3,514 Arc User
    edited May 2013
    impervium wrote: »
    I'm not going to add too much to the arguments, just my two cents. I was already aware of the system before I joined CO. Back when I was playing City of Heroes, I heard that it was being used to silence groups of RPers and players gathering for various events. Cryptic's chat-banning system has gained a fair bit of infamy; I've seen it discussed in other, non-Cryptic games global channels.

    I'm not here to tell you how I feel about it specifically. I do think threads like this do a disservice in the sense that they make people hopeful for change. Cryptic is willing to weather the storm for this feature, and they've stayed silent or defended it in far more riotous threads and even negative PR from gaming press articles! It's baked into their cross-game system and they're not pulling it out. Period.

    But, now that the cat is out of the bag, here are a few tips for how to deal with it.

    Don't plan events publicly. Whether it's a costume contest or an RP event, plan it by using /tells, in-game emails, or your guild's private forums. If you plan an event on the main forums, the griefers will be punctual. They'll let you get a few sentences out before silencing you. Don't take it personally, don't get mad at the griefers; it's a sport for them and they've been provided with all the tools and toys they need.

    Don't RP publicly. And don't gather in groups publicly. The latter is iffy, lots of players get away with it daily, but the former is like a siren's call for grief. Don't gather in hot spots that were made for RP. It will only make you an easy target if you RP there. Use lesser-traveled places around the game world that you find, and invite your friends there. (The best place for RP is obviously on a team, in an instanced mission.)

    Don't use zone chat. Disable it permanently.

    Yeah. Unfortunately, your best bet to avoid this is to be anti-social in an MMO. Doesn't make much sense, does it?

    And, I think it's better that the players know the inside and out of this system from the get-go. It took so long for Champions players to finally figure out how it worked. Thread after thread after thread about being chat banned, and finally the CM spoke up. Not cool to go around not knowing that simply being ignored will get you chat banned. Not cool to go around not knowing that when you put someone on ignore, you're inching them toward a chat ban.

    Every facet of this chat ban system sucks.
  • zaphtasticzaphtastic Member, Neverwinter Beta Users, Neverwinter Guardian Users, Silverstars Posts: 0 Arc User
    edited May 2013
    Well... I, for one, am very thankful for this thread. I guess I couldn't fathom anyone thinking such a system would be a good idea. Seriously... even the Tribunal in League of Legends (a f2p hive of scum and villainy) has checks and balances to keep the inmates from running the asylum.

    My question is, though: will Cryptic be spurred to action to address this for NW, and if so, how? Seems to me that the "attack surface" of a (somewhat) high-profile pure f2p game is much bigger than even STO's. Maybe they could just make the ban affect public channels only, if they really want some sort of "community-driven" anti-spam system? I have no idea.
  • cybersoldier1981cybersoldier1981 Member Posts: 2,569 Arc User
    edited May 2013
    You're asking for an intelligent solution from a company that can't keep their servers from crashing two nights in a row.
  • nextnametakennextnametaken Member Posts: 2,073 Arc User
    edited May 2013
    Of all the things the Champions Online community could bring to the table here, crying had to be it?
  • wuhsinwuhsin Banned Users Posts: 0 Arc User
    edited May 2013
    Let's just say you and five friends dislike what I said. You put me on ignore, which eliminates you from hearing me. But, because of that- I can't chat with ANYONE for 24 hours at all. You and your friends have the power to 'vote people into silence'. Sadly, RPers are usually the targets of this. Greifers will mob together and 'ignore' or 'report spam' on someone so they are silenced for 24 hours. If you don't think this is a bad system, go over to the Champions Online forums and search for 'Chat Ban System' and look at the MASSIVE number of people silenced for no reason, some of which were not even in the game.

    Edit:

    If you think this is a 'great system', please share your @handle with me and let me show you how it works.

    Edit: I've had this happen to me once. I logged in, five people ran to me, and without me saying a word I was silenced for 24 hours.

    And there are no gold sellers in this game. There haven't been any since 2009 for any Cryptic games.

    Reminds me of a certain chat site where certain cliques abused the Report button to ban anyone they disliked. The only occasion I can think of where I would bother posting in game is if I was advertising a Quest I completed, and to be honest I'm hesitant to do that as I could get muted.
    [SIGPIC][/SIGPIC]
  • direcrowdirecrow Banned Users, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 0 Arc User
    edited May 2013
    It sucks and is easily exploitable because its automated. Instead of having GMs actually pay attention to what is being reported, they just allow anyone to mass report a person. Pretty awful system really, and the fact that the GMs actually chat ban people for mentioning it, is utterly pathetic.
    Mindflayer Shard - @direcrow
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  • pion01pion01 Member Posts: 760 Arc User
    edited May 2013
    So what you're telling me is, if someone pisses me off and I ignore them they loose their ability to chat? That is so freaking awesome!

    No, what we're telling you is, if you ask a perfectly valid question, try to help another player, look for a group, or even don't participate at all in any way, others can prevent you from talking to your team, guild and friends.
  • bluhmanbluhman Member Posts: 1,559 Arc User
    edited May 2013
    This likely won't be an issue for you fine NWO players for a long, long time. You'll have plentiful GM's and Mods that can be contacted via support that can cancel out a mute in case it happens. Of course, the less people know about the issue, the less likely it will be exploited.

    The same can't be said for what's happened back at CO. Shame, really, but if they believed it was a necessary sacrifice I'm all for it.
    In the meantime, THOMAS WAS EVERYWHERE.

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  • rokurocarisrokurocaris Member Posts: 1,083 Bounty Hunter
    edited May 2013
    Of all the things the Champions Online community could bring to the table here, crying had to be it?

    It's not like you are safe from this here in Neverwinter. All Cryptic games share the same chat server, and the same problem.
    The only difference is; in this game, the Devs care. Neverwinter has a reputation to lose. And Cryptic won't be able cover this issue up for long, especially since all the veteran players already know about it. If they are smart, they might actually make a change now.

    Cryptic has another game planed already. When Cryptic makes a game, they transfer the staff from old games to the new one. And that means the GMs won't be there to "help" forever. Neverwinter will eventually be left with just as much staff as is necessary to maintain the game and produce the occasional new content. This excludes GMs though.
    Every Cryptic game eventually turns into a Wild Western town where there's lots of guns, but no sheriff.
  • futrixfutrix Member Posts: 0 Arc User
    edited May 2013
    elessym wrote: »
    I am skeptical of this. I've mentioned the system in General before and not been banned.

    How do you know this was GM action?

    I'm right there with you. Seen no evidence here or in game that mentioning the system gets you banned, nor does such a rule make sense to me.
  • mosnacky01mosnacky01 Banned Users, Neverwinter Beta Users Posts: 0 Arc User
    edited May 2013
    It's not like you are safe from this here in Neverwinter. All Cryptic games share the same chat server, and the same problem.
    The only difference is; in this game, the Devs care. Neverwinter has a reputation to lose. And Cryptic won't be able cover this issue up for long, especially since all the veteran players already know about it. If they are smart, they might actually make a change now.

    Cryptic has another game planed already. When Cryptic makes a game, they transfer the staff from old games to the new one. And that means the GMs won't be there to "help" forever. Neverwinter will eventually be left with just as much staff as is necessary to maintain the game and produce the occasional new content. This excludes GMs though.
    Every Cryptic game eventually turns into a Wild Western town where there's lots of guns, but no sheriff.

    If that is true why has STO increased it dev team twice in the past three years? Also my boyfriend just finished interviewing for Cryptic as a graphic artist, he told me they are adding people and quite a few to that team specifically, because he really wanted a position on the STO team. They also told him in the interview that the Nevrwinter team is expected to grow by half again in the next two years. I just don't feel your information is accurate.
    No woman should marry before she has slain her tenth man.-:Vartha Do'Urden
  • rokurocarisrokurocaris Member Posts: 1,083 Bounty Hunter
    edited May 2013
    futrix wrote: »
    I'm right there with you. Seen no evidence here or in game that mentioning the system gets you banned, nor does such a rule make sense to me.

    I figured it was a GM because right after I said it, a GM showed up in Zone, and then I found myself muted.
    I really can't see players report-spaming me for it. As I said on the other forum: That wouldn't just be shooting the messenger, but using the messenger for target practice.
    mosnacky01 wrote: »
    If that is true why has STO increased it dev team twice in the past three years? Also my boyfriend just finished interviewing for Cryptic as a graphic artist, he told me they are adding people and quite a few to that team specifically, because he really wanted a position on the STO team. They also told him in the interview that the Nevrwinter team is expected to grow by half again in the next two years. I just don't feel your information is accurate.

    STO and NW are licensed games. Paramount and Wizards of the Coast have expectations Cryptic needs to live up to, so they cannot afford to neglect them like CO, for which Cryptic themselves owns the IP. However, while STO still has a full Dev team, the chat ban issue is ignored there just like in CO.
    You got banned by griefers? Well, sucks for you. There is no GM to help you.
    The same could likely happen here.
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