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Chat Ban System: What you need to know.

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  • sockmunkeysockmunkey Member Posts: 4,622 Arc User
    edited May 2013
    Not to add more fuel to the fire, but this is not something that might or will happen eventually. It has already started.

    http://nw-forum.perfectworld.com/showthread.php?131521-being-suspended-from-chat

    And keep in mind, this didn't happen in open beta. The game was still in closed beta at the time.
  • kobayashimeowkobayashimeow Member Posts: 0 Arc User
    edited May 2013
    Now, you can choose to discredit me if you want, but here are some examples of chatban I've seen:

    Someone created a monkey character- on SIGHT, he was ignored and silenced.
    Someone advertised a costume contest, ignored and silenced.
    Someone said Wolverine was a lame character, ignored and silenced.
    Someone was asking where the tailor was (a place where Champions players can change the look of their avatars)
    Someone advertises a PvP competition...
    Someone mentions DCUO...
    Someone mentions WoW...
    With all due respect, we don't actually know there isn't more to the story in the cases you cite. People who are banned in games often don't tell the truth about the reason they were banned.
  • denverralphydenverralphy Member, Neverwinter Beta Users, Neverwinter Guardian Users, Neverwinter Knight of the Feywild Users Posts: 145 Bounty Hunter
    edited May 2013
    With all due respect, we don't actually know there isn't more to the story in the cases you cite. People who are banned in games often don't tell the truth about the reason they were banned.

    +1

    All too often, the player who gets silenced conveniently leaves out the part where s/he spammed or trolled the chat. They completely ignore their behavior and blame it on the system.
  • ladyshaie1ladyshaie1 Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 109 Bounty Hunter
    edited May 2013
    And there are no gold sellers in this game. There haven't been any since 2009 for any Cryptic games.

    I beg to differ, I saw 3 different @handles in under an hour last night after the servers came back up. I was only able to "report spam" on one though, as the chat moves very quickly on Dragon. I also saw a few during the closed beta weekends, which really shocked me.
    I have several characters, and I was pulling their resources from their appropriate inventories and compiling them into one shared storage for my main character. In doing so, since you have to 'log off' during a Cryptic game to change characters, and log back in- it spammed the channel. Not to mention, I play in /hide mode, which means as soon as I log on, it shows me as logging in and logging right back off again. So, you can see how this would spam up a chat box if you were on a friends list with me.

    A couple of people got tired of it and reported me, silencing me for 24 hours. I had not said a word. My only fault was not being more selective in the friends on my list, or not letting people know.

    I'd say definitely in choosing your friends. Having played WoW & EQ2 for years, the FIRST thing I would do if i noticed this behaviour would be to attempt to get hold of you to find out WHY you're bouncing like that & warn you that if I did not get a response I'd be reporting your account as hacked.

    Again, let me make it clear: I am in favor of being able to ignore someone. I am in favor of people being silenced, BUT-

    -No small handful of players should be able to silence someone entirely, it should be reviewed by a GM.

    -24 Hours is WAY too much. Even WoW only does so in cumulative amounts, starting with 15 minutes, or an hour if I remember correctly.

    I believe it's 3 hours for the first ban, but it's also given AFTER a GM reviews complaints sent by other players requesting action. It's not automatic.

    -It is not your place to determine what is good for the entire community's eyes. If something bothers us as individuals, /ignore is more than enough to end the interaction. If it's too bad and needs to be addressed, it should go to a GM and be reported. Chances are, the same jerks that are saying vile things in chat will be back in 24 hours if you just silence them. Harsh offenders should be adequately reported.

    I think the system is good, the implementation is poor. What ~should~ happen is, many players complain about another player by /ignore or /report spam in a very short time. This generates a notification to whatever GM's are on at that time, who can then review chat logs to see what's going on. If they see that someone is indeed breaking the rules, they silence that person. If they do NOT find evidence of this, then they go back to the players who made the complaints & warn them that their activities, if continued will result in action against THEM rather than the person they are trying to get silenced. For some reason, the GM participation has been removed from the equation, resulting in a system that can be easily exploited to make other players miserable. I can only suppose that perhaps it's a money-saving option; it's very time-consuming to research chat logs & having the system operate in the manner I described would require several GM's to be online & in game at a time. I completely agree that the decision to /ignore someone because they're annoying/voicing personal opinions which are upsetting or inappropriate to me/using language I don't care to see (yes I know there's a filter, but seeing lines of "%$%* $*((&($^$ *(&$ game $%$&..." you get the idea)/or are spamming something I don't want to be a part of or see should be MINE and not be some sort of "black mark" against another player. Perhaps Mr/s. Vulgar Language had a really really horrible day & is taking it out in chat, but normally NEVER talks like that. Perhaps Mr/s. Spams-my-idea-constantly is just SUPER excited about his/her idea that day & wants feedback. The GM's in game should have the final say on whether someone gets hit with a banstick, NOT the players.
  • sockmunkeysockmunkey Member Posts: 4,622 Arc User
    edited May 2013
    With all due respect, we don't actually know there isn't more to the story in the cases you cite. People who are banned in games often don't tell the truth about the reason they were banned.

    Its awfully hard to tell your side of things when your ability to communicate, truth or otherwise, is removed. (Insert troll grin here)
  • biffsmackwellbiffsmackwell Member Posts: 3,514 Arc User
    edited May 2013
    With all due respect, we don't actually know there isn't more to the story in the cases you cite. People who are banned in games often don't tell the truth about the reason they were banned.

    This comes up almost every time. It's not always the case though.

    The system does get abused. People have gotten chat banned while they are under a chat ban. Regardless of what they did to get the original one, you can't spam while you're chat banned. So being double chat banned is obviously the result of abuse.

    I've never complained about the chat bans I've received because I can be annoying sometimes. That's fine. But I've seen people be chat banned for all the wrong reasons.
  • nephtnepht Member Posts: 5,826 Arc User
    edited May 2013
    With all due respect, we don't actually know there isn't more to the story in the cases you cite. People who are banned in games often don't tell the truth about the reason they were banned.

    A well respected Super Group known as ARC in the other game gets it members trolled often this way when the hold costume contests.

    And you missing the point the system is busted because the ignore button is linked to report spam and this exists EVEN if the report button doesnt appear in on of the 3 games because the games share a chat server. So say it takes 5 report spams to mute someone for 24 hour if you get 2 IGNORES in one game and 3 IGNORES in another bamo ur silenced in ALL games. Ignoring someone you dont like isnt wrong but because its linked to the spam button it still fires it off :<

    Excuse my english :I
  • cybersoldier1981cybersoldier1981 Member Posts: 2,569 Arc User
    edited May 2013
    With all due respect, we don't actually know there isn't more to the story in the cases you cite. People who are banned in games often don't tell the truth about the reason they were banned.

    It doesn't even matter if they're telling the truth, to be one hundred percent. Remember- about ten people over the course of several months can cause you to be silenced for 24 hours. So, the monkey could have been making obnoxious animal emotes. The guy advertising the costume contest could have been repeating the same post every ten seconds. Someone could have referenced the body hair composition of Wolverine's groin area in disgusting detail. So on and so forth.

    The point is, it wasn't a GM that silenced them. It was players. So, while you keep smiling happily with this little feature, swearing it's awesome because it silences trolls and greifers- remember that those trolls and greifers have this same feature and they CAN an WILL use it.

    Don't believe me? Go into a trade channel and undercut someone selling a high-value item immediately after they post.

    EDIT:

    You can also report spam on others if you have been silenced. So, if someone knows you've had their friend silenced? Prepare for retaliation.

    Welcome to the asylum. The inmates are in charge. Your shiv won't protect you, because we all have one.
  • rokurocarisrokurocaris Member Posts: 1,083 Bounty Hunter
    edited May 2013
    With all due respect, we don't actually know there isn't more to the story in the cases you cite. People who are banned in games often don't tell the truth about the reason they were banned.

    You can't imagin for what stupid reasons people get silenced over in CO.
    My personal worst case was because I refused an offer of 80 G for two very rare boss drops that would usually go for at least 4000 G each (Warlord costume pieces, if that tells you something).
    A fellow forumite even got banned once for not selling a costume piece he had already unlocked, which means that the unlocking item was long gone and not tradable anymore!
    Or that one case where nepht's niece got banned by people because they thought from her @handle that she was Brazilian, which is undeniably wrong on many levels!
    And then there are the all too common cases where a bunch of griefers silences random people just for the lulz.

    But GMs silencing people who spread word about design flaws is by far the worst offense.


    As for the gold sellers: Trust me, they will go away on their own soon.
    Neverwinter is a new game, and they are trying to cash in on it. But it will soon become obvious that Gold is so easy to farm here, trying to sell it for real money will become pointless.
    In my oppinion, ^that is Cryptic's most effective defense against gold sellers.
  • walkerwalker Member, Neverwinter Beta Users, Neverwinter Hero Users Posts: 0 Arc User
    edited May 2013
    man I spam general all day with nonsensical troll posts and am yet to come under this

    cheers for this bit of comedy gold, now if anyone gets really PM spammy in RAGE mode, I can mute him for 24 hours by simply telling my guild to ignore him.... and then take it off and repeat again on the morrow

    this is a great tool thanks for the heads up


    as you can see this is a perfect example of WHY the system is such a bad idea... its like youtube and googles automatic account removal when you hit so many detriments even if you are doing nothing wrong just cause a corporation reports you for "TALKING" about a game (im looking at you SEGA)
  • pinchyskriipinchyskrii Member Posts: 0 Arc User
    edited May 2013
    The word "suck" is filtered out in the chat.

    Most pathetic system I have ever seen in my life.
  • cybersoldier1981cybersoldier1981 Member Posts: 2,569 Arc User
    edited May 2013
    "These five idiots (us complaining about the system) can't be right, because five idiots (reporting you and silencing you) can't be wrong."
  • nephtnepht Member Posts: 5,826 Arc User
    edited May 2013
    The word "suck" is filtered out in the chat.

    Most pathetic system I have ever seen in my life.

    Best. Post. Evar.
  • lokikinlokikin Member Posts: 624 Bounty Hunter
    edited May 2013
    I don't know if this has been mentioned yet (I'm at work and can't read the entire thread), but...

    I've also seen the chat ban system used to manipulate the free market...

    In CO, a player who was selling Cosmic Keys for 100g got chat banned by another who was selling them for 110g. The chat ban system was used to eliminate sales competition...

    Yeah... great system... :rollseyes:
    _._._._._._._._._._._._._._._._._._._._._._._._._

    M-O-O-N, that spells @Rhyatt

    Originally Posted by mijjestic: Ultimately, though, MMO players throwing stones at each other in this fashion is basically one nerd pointing and laughing at another nerd whose glasses are thicker.

    Laws yes!
  • sagasaintsagasaint Member Posts: 0 Arc User
    edited May 2013
    thats what happens when you play F2P games

    P2P ones have GMs/moderators polizing the chats
    F2P craps use automated systems to save a salary

    enjoy paying 10 bucks for the most basic commodity (bag) that is free in 99,99999% of the MMOs in the market, and still get absolutly no support or interest from the developer
  • askopdkapokaskopdkapok Member Posts: 648 Arc User
    edited May 2013
    Sorry, but you are 'trolling me'. I dislike what you say. I can do this, and it is working as intended.

    Someone draw this out in crayon for this guy.
  • kobayashimeowkobayashimeow Member Posts: 0 Arc User
    edited May 2013
    You can't imagin for what stupid reasons people get silenced over in CO.
    My personal worst case was because I refused an offer of 80 G for two very rare boss drops that would usually go for at least 4000 G each (Warlord costume pieces, if that tells you something).
    How do you know that's the guy who banned you?

    Also -- again, with all due respect -- how do we know you're not stretching the truth or leaving something out?
  • chaelkchaelk Member Posts: 5,727 Arc User
    edited May 2013
    who was the person who got chatbanned in CO ,while not playing for a week? They came on to find that they were four hours into a ban.
    so how were they spamming
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  • nephtnepht Member Posts: 5,826 Arc User
    edited May 2013
    How do you know that's the guy who banned you?

    Also -- again, with all due respect -- how do we know you're not stretching the truth or leaving something out?

    Cause Rokuro is mostly harmless does not have one troll bone in his body. Seen him about CO and STO and the dude is a petal. If someone takes offense to this Rokuro they would take offense to a basket full of kittens :P

    Sorry Rokuro you are mostly harmless take it as a compliment.
  • cybersoldier1981cybersoldier1981 Member Posts: 2,569 Arc User
    edited May 2013
    Also -- again, with all due respect -- how do we know you're not stretching the truth or leaving something out?

    Allow me to put it into perspective.

    You are playing loud music in your apartment. 5 people in your complex get annoyed and go over to your home, without saying a word to you- unplug your stereo, cut your phone line, tape your mouth shut, and cover your windows and handcuff you to the radiator. No one calls the cops. Cops never know.

    Perhaps you were being too loud. Or maybe not, but they heard your song and didn't like it. Or perhaps they wanted their stereo system to be louder. Who gives a ****?

    They are not the police. The POLICE should be the ones making you be quiet, not them.
  • rokurocarisrokurocaris Member Posts: 1,083 Bounty Hunter
    edited May 2013
    How do you know that's the guy who banned you?

    Because that person was the only one with a reason to do it. An incredibly stupid reason, but still.
    Also -- again, with all due respect -- how do we know you're not stretching the truth or leaving something out?

    Rule 32? Sorry, but my word is all I can offer.
    Next time I get silenced, I'll take screenshots and save the chat log for you. :rolleyes:

    For nepht's case, there's an own thread on the CO forums. I'll leave it to her to link it.
  • kobayashimeowkobayashimeow Member Posts: 0 Arc User
    edited May 2013
    Because that person was the only one with a reason to do it. An incredibly stupid reason, but still.



    Rule 32? Sorry, but my word is all I can offer.
    Next time I get silenced, I'll take screenshots and save the chat log for you. :rolleyes:

    For nepht's case, there's an own thread on the CO forums. I'll leave it to her to link it.
    Please understand, I'm only asking questions, not making accusations. The idea that a company interested in making profit would intentionally create and leave a system in place that is as flawed as described here is difficult to believe. I'm trying to make sense of this.
  • nephtnepht Member Posts: 5,826 Arc User
    edited May 2013
    Please understand, I'm only asking questions, not making accusations. The idea that a company interested in making profit would intentionally create and leave a system in place that is as flawed as described is difficult to believe. I'm trying to make sense of this.

    ^__^ well more people know its a thing now even if we dont 100% agree with each other and we can all take steps to avoid this pitfall. Sounds like a win thread to me.
  • the1tiggletthe1tigglet Member, Neverwinter Beta Users, Neverwinter Hero Users Posts: 1
    edited May 2013
    breatha wrote: »
    Um, call me slow, but I think it sounds like a great system. Unless I'm missing something - how do the Greifers and trolls exploit it?

    The reason why it's not a good system is (and this will most likely become apparent shortly since this is launch) that trolls as a revenge mechanism will be able to ban people by reporting them. All they have to do is get their peeps together and act as one if one of them gets banned for being obnoxious. That means it can be exploited and will against people who don't deserve it but dislike their common stupid clogging statements that keep regular help and regular chat from happening in zone.

    One of my personal least favorites lately has been "WoW was the first mmo" that I keep seeing constantly. Was trying to help people who are founders out by posting the replies to people's questions about where to pickup their founder stuff and all I kept seeing was this over and over again.

    In STO it's been a problem in ESD because bored trolls will get their buddies together and mass report people completely cutting off an entire channel of folks for 24 hours, I've seen it happen, was the quietest ESD Zone chat I've ever seen, except for their own chat that they were spewing all over the channel and it was just a few of them too.
  • biffsmackwellbiffsmackwell Member Posts: 3,514 Arc User
    edited May 2013
    Please understand, I'm only asking questions, not making accusations. The idea that a company interested in making profit would intentionally create and leave a system in place that is as flawed as described here is difficult to believe. I'm trying to make sense of this.

    If you go back a few pages you can see that I linked to a post from one of the Cryptic Studios employees admitting that the system is getting abused, and also saying that it can't be removed.

    They know it's there, they know it's broken, they haven't done anything about it.
  • kobayashimeowkobayashimeow Member Posts: 0 Arc User
    edited May 2013
    Allow me to put it into perspective.

    You are playing loud music in your apartment. 5 people in your complex get annoyed and go over to your home, without saying a word to you- unplug your stereo, cut your phone line, tape your mouth shut, and cover your windows and handcuff you to the radiator. No one calls the cops. Cops never know.

    Perhaps you were being too loud. Or maybe not, but they heard your song and didn't like it. Or perhaps they wanted their stereo system to be louder. Who gives a ****?

    They are not the police. The POLICE should be the ones making you be quiet, not them.
    I understand your point and I respect your position. I hope you won't be offended that I'm not entirely convinced that policing in a game must always be done by a GM. That would certainly be the ideal, but it may not be financially feasible. Perhaps the chat ban system could work if the threshold were higher, i.e., if it required 25 or more people to chat ban somebody. It seems that griefers would have a hard time finding that many co-conspirators, and it would still allow chatbanning of really obnoxious players.
  • cybersoldier1981cybersoldier1981 Member Posts: 2,569 Arc User
    edited May 2013
    I understand your point and I respect your position. I hope you won't be offended that I'm not entirely convinced that policing in a game must always be done by a GM. That would certainly be the ideal, but it may not be financially feasible. Perhaps the chat ban system could work if the threshold were higher, i.e., if it required 25 or more people to chat ban somebody. It seems that griefers would have a hard time finding that many co-conspirators, and it would still allow chatbanning of really obnoxious players.

    It would also have to let the complaints expire and have the means of finding out if this particular person was in the same channel, and how many posts- as well as send in a 'snapshot' of the chat that could be seen between the offender and the reporting parties.
  • biffsmackwellbiffsmackwell Member Posts: 3,514 Arc User
    edited May 2013
    I understand your point and I respect your position. I hope you won't be offended that I'm not entirely convinced that policing in a game must always be done by a GM. That would certainly be the ideal, but it may not be financially feasible. Perhaps the chat ban system could work if the threshold were higher, i.e., if it required 25 or more people to chat ban somebody. It seems that griefers would have a hard time finding that many co-conspirators, and it would still allow chatbanning of really obnoxious players.

    More ignores and with a denerit decay. A gold seller isn't going to get reported just once every few hours. They get piled on and that's why the chat ban system works so quickly. If someone got ignored 3 days ago by a couple people and then again a week from now, those ignores from 3 days ago shouldn't go toward counting you as a gold seller (the people who the chat ban system was intended for).
  • rokurocarisrokurocaris Member Posts: 1,083 Bounty Hunter
    edited May 2013
    I'm trying to make sense of this.

    We all are. But the best reason I can imagin is that this system is simply a lot cheaper than a GM.
    Well, Neverwinter has GMs for now. But as said before, the automated chat ban is coded into Cryptic's chat server. If it was removed, none of their games would have it anymore. That would be most desirable for us players, but for Cryptic it means that three, eventually four GM teams would need to be hired.
  • chaelkchaelk Member Posts: 5,727 Arc User
    edited May 2013
    Wait what? I only need 5 Accounts to silence someone for 24h? In a F2P Game?

    Awesome DUDE! A game in a game! :cool:
    Does this sort of response help you to understand.

    http://co-forum.perfectworld.com/showthread.php?t=221301


    yes being able to ban gold sellers is good. Being able to stop people talking ingame for not liking what they are saying, no.

    The ignore function and report spam(which actual is described as report gold seller) should be seperate.
    The list of rorts for this is long and lets not forget a particular guild.
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