I was getting some lag the other day, slow loading times and today (Nov. 15) the launcher refuses to load. I'm not sure how to contact tech support staff about it. Any suggestions would be great.
I was getting some lag the other day, slow loading times and today (Nov. 15) the launcher refuses to load. I'm not sure how to contact tech support staff about it. Any suggestions would be great.
Same here. The game has been working fine for me since launch, and today (Nov 15th), boom!, it decides it's not getting past the character selection screen. I've been playing mostly everyday since launch and this is the first time it has done this to me.
UPDATE:Tried other games, CoX, Steam, everything else works. Internet and Teamspeak also work fine. I tried unplugging everything from the router to the PC, and I havent changed (nor even touched) anything in my PC set up since the game launched. The only thing that isnt working is CO, both live and test servers.
I just managed to get on game however by changing my proxy to the EU proxy. The loading was slow but hey, it works.
2ND UPDATE: Ok, does anyone know if changing proxy does anything to your graphics settings? 'Cause right now my graphics are... well, WAY better than what they were a fe days ago... and I just logged in, didnt touch anything.
The game is so unresponsive at all levels that it has become officially unplayable for me. Even if I manage to get out of the launcher, it freezes on loading the map. Even IF I do get to the map, I'm rubberbanding with no response. It won't even let me log out at that point.
Add me to the list, too. Today is the first time I have EVER had a connection/SNR problem with CO. I get stalled either on the login screen or immediately upon selecting a character and hitting "play" (or whatever it says)
So I set my proxy to US ( I live in Florida ). I was able to log in this morning, had long load issues though.. Now I can log in but I just timed my start to actually load a map... took 5 minutes.... getting lots of Server not responding still though. This has happened to me since the last patch as well... what's going no?
Those of you that are experiencing this for the first time should consider yourselves fortunate. In my experience -- and I've been playing since the closed beta -- this occurs roughly three out of every four weekends. It's been WAY too consistent for it to be coincidence. Cryptic obviously has insufficient or incompetent weekend staff, or both.
I'm a lifer. I have somewhat of a vested interest in the success of this game. It kills me to post negatively about it. Yet there comes a time when enough is enough and a complaint must be registered.
The thing that infuriates me the most is that Cryptic doesn't even leave a "Server Issues -- We are aware and working the issue" post on the site. This puts us plebs in a position to scramble, verifying all possible settings on our side.
Every 10-days on average. Every 10-days on average. Every 10-days on average. Every 10-days on average. Every 10-days on average. Every 10-days on average. Every 10-days on average.
Those of you that are experiencing this for the first time should consider yourselves fortunate. In my experience -- and I've been playing since the closed beta -- this occurs roughly three out of every four weekends. It's been WAY too consistent for it to be coincidence. Cryptic obviously has insufficient or incompetent weekend staff, or both.
I'm a lifer. I have somewhat of a vested interest in the success of this game. It kills me to post negatively about it. Yet there comes a time when enough is enough and a complaint must be registered.
The thing that infuriates me the most is that Cryptic doesn't even leave a "Server Issues -- We are aware and working the issue" post on the site. This puts us plebs in a position to scramble, verifying all possible settings on our side.
Every 10-days on average. Every 10-days on average. Every 10-days on average. Every 10-days on average. Every 10-days on average. Every 10-days on average. Every 10-days on average.
I hate to agree with you on this, but it's really true, poor customer support that there isn't a single response about this issue this weekend. I'm one of the lucky ones who haven't had problems until today, and I know for a fact it's not my computer. I guess I could try reinstalling....ugh.
Doesn't work for me. The game has been shaky since the most recent patch and is unplayable today.
I've spent a couple hours reconfiguring my network, calling my cable co, updating drivers and bios, and running diagnostics.
CO is the ONLY program that is having this issue for me!
I try to run their Nettest.exe program and it freezes at the first port 80, I run tracert to the cryptic patch server and get a series of connection timeouts.
There is something going on either on the cryptic server(s) or somewhere along the line. With the number of people reporting issue coming from different ISPs and routes I'm beginning to believe that this is a cryptic specific issue.
I'm having the same issue. I've tested everything I could on my end and everything seems fine, but I haven't been able to play all day. When I was finally able to get the game loaded and spawn inside a map, the game kept freezing and giving me the "Server not responding" message.
It kinda sucks, beacause the weekends are usually the only free time I have to play.
Wow, apparently this has been going on all day, multiple people affected, and we are told we need to turn off AV and check ports? I just logged in for the first time today and the game is basically unplayable. Sure I can move around at a snails pace because I keep bouncing back to where I was 20 seconds ago but that is all I can do. The sudden need to upgrade drivers, change ports settings, and turning off AV etc... does not make any sense at all. It is not a connectivity issue for me that is apparent. It is a QoS or latency issue. Other people can't even connect at all, which now that I think about it, I had trouble with yesterday. I see people getting multiple errors from server not responding to shard not found. What has changed since a few days ago when I was able to play with no issues at all? Not to mention the game ran fantastic when I was in the Free weekend, which is what made me decide to buy the game.
What I have seen is this problem has been slowly growing over the past three days. Not just for me either as I have seen other people say something similar. I have had minor issues with rubberbanding around the past few days and thought it was just a glitch or some general internet issues. Today though, your game is unplayable. Only problem is I can play any of my other MMO's with no issues at all. Which is exactly what I have been doing. I would suggest you really start looking at your gateway inwards if you want to start assuming routing issues that magically affect only people playing your game, from various parts of the country.
Please, you are seeing multiple errors, from multiple customers all related to connectivity or QoS and you really want me to believe it is all on our end? Look at your forums. I may be missing it but I don't see where this is really being looked into by the company instead of throwing it back on the customers as an individual problem. I am not saying you aren't but you might want to at least mention you have done some leg work here validating your network and service has been validated as functioning within normal parameters since I have done the same. Anyways off to play something else.
I have read some of the official replies from Cryptic - Implausible related to this issue... an issue I am having suddenly after being away from game for 2 days.. (prior to that things were fine -- THEN I PATCHED [insert nasty comment here])
It seems clear that this issue is wide spread and not isolated to a few customers. Therefore it seems that the response from cryptic should be more informational as more is learned about the extent of this problem - and not place the onus on the player to take steps many will not know how to do....
The player is only responsible for the client side if there is a problem - since this is NOT a client side issue then it is cryptics obligation to its customers to not wait until Monday morning to get a team on this asap and provide us with updates as to the progress cryptic is making to identify the problem and fix it or advise the player communtiy on how to fix it.
Keep in mind cryptic was compensated for the core game they developed when we purchased a product key --- now we're paying for online game time, and its cryptic's responsibility to facilitate our ability to maximize access to the live servers.
I am pretty disappointed at this point, but will reserve judgement and see how things go before deciding whether or not to renew my subscription.
Try timing it and if it is exactly every hour or very close then you may have a configuration issue on your router.
How many of these posts do you have to get before you stop trying the classic Tech Support Defense" "It may be an issue with your system"? How many people have to point out that the issue is ONLY with YOUR game and not any other? Are you trying to treat us liek idiots by acting like we are gullible enough to believe you? Are you snickering each time you post?
Fix the problem and then you don't have to reply to posts about the problem.
Wow, apparently this has been going on all day, multiple people affected, and we are told we need to turn off AV and check ports? I just logged in for the first time today and the game is basically unplayable. Sure I can move around at a snails pace because I keep bouncing back to where I was 20 seconds ago but that is all I can do. The sudden need to upgrade drivers, change ports settings, and turning off AV etc... does not make any sense at all. It is not a connectivity issue for me that is apparent. It is a QoS or latency issue. Other people can't even connect at all, which now that I think about it, I had trouble with yesterday. I see people getting multiple errors from server not responding to shard not found. What has changed since a few days ago when I was able to play with no issues at all? Not to mention the game ran fantastic when I was in the Free weekend, which is what made me decide to buy the game.
What I have seen is this problem has been slowly growing over the past three days. Not just for me either as I have seen other people say something similar. I have had minor issues with rubberbanding around the past few days and thought it was just a glitch or some general internet issues. Today though, your game is unplayable. Only problem is I can play any of my other MMO's with no issues at all. Which is exactly what I have been doing. I would suggest you really start looking at your gateway inwards if you want to start assuming routing issues that magically affect only people playing your game, from various parts of the country.
Please, you are seeing multiple errors, from multiple customers all related to connectivity or QoS and you really want me to believe it is all on our end? Look at your forums. I may be missing it but I don't see where this is really being looked into by the company instead of throwing it back on the customers as an individual problem. I am not saying you aren't but you might want to at least mention you have done some leg work here validating your network and service has been validated as functioning within normal parameters since I have done the same. Anyways off to play something else.
Admit they have a problem?? They would never do that! As long as they blame us then they have a perfect track record, right?
if they took them down to fix the problem, how would we all play the game we cannot play because they have not fixed the problem? Who would they get to blame for having a problem if no one could get on and find out its not working?
Beginning to feel like I'm being "Sony'ed".....
Feeling EQ'ed.....even SWG'ed......
Thank you Cryptic, I was interested in Star Trek as well as this game but...if this is how you do business then I may have to look elsewhere for my entertainment. I know I would not accept this from a Cable TV company, Telephone company, ISP provider or any other service provider. Understand that this game is newish, but you all are not new to the business and should know better. I think you have the "basics" of a good game but you seems to have issues with providing what we are paying you for. I for one am not interested in paying you for a beta product....yet that's how this feels.
Add me to this list. I've tried to log in and I get the SNR issue as well.
I really enjoy this game, doubly so because my wife plays it (huge bonus for that), but it seems that I have to sit back and wait for Cryptic to do something about this. If this continues for much longer, I'll have to take a look at my options in regards to the games I play.
I am having the same problems..... I had no issues Friday night and nothing has changed on my computer. Now I have to wait 10 min to get on and then I have "server not responding" every min or so.
It is totally unreasonable to tell me to disable my anit viruls software. I play COH on the same computer with no issues.
This is not looking good for Cryptic.... Someone over there needs to step up to the plate, take responsibility for this train wreck and find a solution very very fast, and give the customers the service and respect that we deserve. Also it would be a good idea to not mention anything else about client side troubleshooting.... that's doing nothing more than wasting more of our time, when we are already wasting plenty of it just trying to use the product that you sold us.
Come on Cryptic, the least you can do is make an effort to inform the CO account owners that Cryptic is aware that there is a problem on the server side, and let us know what will be done to correct it.
CO has the potential to be a great game, but it seems you don't have the resources, management or planning skills to maintain it properly... I'm optimistic, and hope that Cryptic can come through and redeem themselves.
I'll be eagerly waiting...... For a little while at least.
. I know I would not accept this from a Cable TV company, Telephone company, ISP provider or any other service provider. Understand that this game is newish, but you all are not new to the business and should know better.
That, I believe, is the Crux of the issue.
Cryptic is a dev studio. They thought they could be a Service Provider, but I don't think they've internalized this. They still act as if they were purely a dev studio.
Oh, they've put some people in charge of basic (VERY basic) support and maintenance, but their priorities are NOT on quality of service. I don't doubt they're putting in long hours on development, but any service issues on the WE will be dealt with during business hours. Eventually. If developing the next event does not take precedence.
Not new to the business ? It's arguable. Much of the staff seems to be new. And more importantly, being a service provider IS new to Cryptic.
Sick of this. Switched Proxy to EU and had no more rubber-banding or SERVER NOT RESPONDING messages every 2 seconds. The game was still laggy as hell though. So tell me again Cryptic how you try to lay the blame on your customers for a game that has worked fine up until now (except every weekend.) I have played since Beta and made the unfortunate mistake of paying for a lifetime subscription. START ISSUING REFUNDS NOW ...keep your crappy action figure mini-pets.
Sick of this. Switched Proxy to EU and had no more rubber-banding or SERVER NOT RESPONDING messages every 2 seconds. The game was still laggy as hell though. So tell me again Cryptic how you try to lay the blame on your customers for a game that has worked fine up until now (except every weekend.) I have played since Beta and made the unfortunate mistake of paying for a lifetime subscription. START ISSUING REFUNDS NOW ...keep your crappy action figure mini-pets.
I was online all weekend and had no connection problems whatsoever. I could log in and out at whim.
Note that I'm not saying that you don't have any connection problems, just that I don't have. And there were a lot of people online, and some had connection problems but most did not.
I don't think it's the server. Everyone would have felt it if it were, and evidently not everyone did. In fact, as it hits every weekend, I'd suspect some weekend net traffic congestion or packet shaping in order to ease up on the traffic congestion. After all, weekends is when we are all at home, downloading illegal stuff, watching Youtube videos and playing a gazillion net games - all that adds up on the net traffic causing congestion, and some nasty internet and backbone providers does packet shaping to solve this.
And if it is a backbone provider that's overloaded or packet shaping, then you don't even have to have the same ISP.
I was online all weekend and had no connection problems whatsoever. I could log in and out at whim.
Note that I'm not saying that you don't have any connection problems, just that I don't have. And there were a lot of people online, and some had connection problems but most did not.
I don't think it's the server. Everyone would have felt it if it were, and evidently not everyone did. In fact, as it hits every weekend, I'd suspect some weekend net traffic congestion or packet shaping in order to ease up on the traffic congestion. After all, weekends is when we are all at home, downloading illegal stuff, watching Youtube videos and playing a gazillion net games - all that adds up on the net traffic causing congestion, and some nasty internet and backbone providers does packet shaping to solve this.
And if it is a backbone provider that's overloaded or packet shaping, then you don't even have to have the same ISP.
Funny how I have no problems with my internet or World of Warcraft and the problem is only with Champions Online. The problem everyone has says "SERVER NOT REPONDING" ...If the server isn't working properly the problem is on their end...not mine. Telling customers to disable their Security Software is irresponsible. If you aren't having problems with the game then why are you posting in a topic for people that are? Obviously since you aren't having the problems we are you don't know what you are talking about.
I was online all weekend and had no connection problems whatsoever. I could log in and out at whim.
Note that I'm not saying that you don't have any connection problems, just that I don't have. And there were a lot of people online, and some had connection problems but most did not.
I don't think it's the server. Everyone would have felt it if it were, and evidently not everyone did. In fact, as it hits every weekend, I'd suspect some weekend net traffic congestion or packet shaping in order to ease up on the traffic congestion. After all, weekends is when we are all at home, downloading illegal stuff, watching Youtube videos and playing a gazillion net games - all that adds up on the net traffic causing congestion, and some nasty internet and backbone providers does packet shaping to solve this.
And if it is a backbone provider that's overloaded or packet shaping, then you don't even have to have the same ISP.
The problem is from the ACCOUNT MANAGER server. Also note that customer service, when it was available, did note that they know it is an issue that they are working on. However, just not over the weekend. Why this problem at this ime is unknown, but without a fix my guess is more accounts will be having the same problem .
Funny how I have no problems with my internet or World of Warcraft and the problem is only with Champions Online. The problem everyone has says "SERVER NOT REPONDING" ...If the server isn't working properly the problem is on their end...not mine.
A rope consists of three parts: one end, the other end, and the middle part.
"Server not responding" means that your client doesn't get a response from the server: the rope is cut at some place between your end and their end, so when your client pokes the server for some information, the server either don't get the request or the response gets lost. It doesn't necessarily mean that the server is not working properly.
An indication that it is working properly is that a lot of people were online playing, including me. So I think we can exclude their end of the rope. If you have no problem to reach World of Warcraft, I bet it's not your end either. Then we still have the middle part to search too.
I bet World of Warcraft is not on the same end location as Champions Online, so the route will not be the same there. The middle part of the rope to WoW is not the same middle part as the rope to CO, because they have different ropes, eh, routes.
If you aren't having problems with the game then why are you posting in a topic for people that are? Obviously since you aren't having the problems we are you don't know what you are talking about.
I have had exactly those problems, during the previous weekend and the one before that. Then I spent a lot of time trying to track down the problem. I really thought it was the Blood Moon patch that caused it, but I was wrong. I found three spots where I could have problem:
My hard drive, that was heavily fragmented. Defragmenting that helped a lot.
My router, that was dying. It just happened to start dying just as Blood Moon started. Getting a new router fixed the problem.
A router in Amsterdam, just before the big jump across the Atlantic. It still hiccups from time to time, but it's way beyond my control, my ISPs control or Cryptic's control.
You could try the following:
If you manage to log in but before you start the game, there's a drop down box at the top of the loader where you can choose Proxy. If you chose None, you go as directly to Cryptic as your ISPs routes it. If you chose EU or US, you try to connect to those proxies at another location, possibly by another route. If the problem is somewhere in between, choosing any proxy might be a way to bypass it.
You can get Pingplotter, a trialware application that does the same thing as tracert but over time. Point it to nettest.crypticstudios.com and let it run for a while. It could be a pretty good indication of where things are bad. If it is somewhere inside your ISPs net, give them a call.
Pingplotter is not necessarily the answer, though. Your ISP may do packet shaping, and since Pingplotter only makes a tracert, it might not even notice packet shaping. Cryptic has a nettest tool somewhere; I don't know exactly where, but google is our friend. Using that, you can see if any of the ports are blocked.
Shadow_kitty, that is a great post and full of good advice.
I too had problems this weekend, until I switched to the EU proxy which seemed to solve it for me. That seemed to imply that the problem wasn't with the server itself, but with the, as you say, middle part.
I've never heard the rope analogy before. I like it - I shall be using it to explain this sort of thing to my less technical friends.
Shadow_kitty, while the rope analogy is cute, it is a little off. The assumption of a straight line from source to end product isn't quite right. It is more like a baton race, where cryptic has a number of the baton holders. Unfortunately, one of cryptic's holders has dropped it for a number of those in the race. While for some like yourself, theirs haven't been dropped or if so another was able to pick it up. While for others, the baton holder went away for the weekend.
Shadow_kitty, while the rope analogy is cute, it is a little off. The assumption of a straight line from source to end product isn't quite right. It is more like a baton race, where cryptic has a number of the baton holders. Unfortunately, one of cryptic's holders has dropped it for a number of those in the race. While for some like yourself, theirs haven't been dropped or if so another was able to pick it up. While for others, the baton holder went away for the weekend.
That's not strictly true. Cryptic are responsible only for their own server, and none of the interconnecting links... i.e. they carry the baton for the last leg of the race, to use your analogy...
It is more like a baton race, where cryptic has a number of the baton holders. Unfortunately, one of cryptic's holders has dropped it for a number of those in the race. While for some like yourself, theirs haven't been dropped or if so another was able to pick it up. While for others, the baton holder went away for the weekend.
Well, yes, and no. Cryptic has the first baton holders for each team in the race. After that, it's the backbone providers, then the ISPs, and finally your computer for the last leg. It might be runner #1, #2 or #3; it doesn't matter for team AJ2ME whose runner #4 never got the baton, and he might never know which one of those that dropped the batton.
To make things even more confusing, team AJ2ME shares some of the first baton runners with team Torco, team Anarcheon and team tirikin and a lot others, so the first runners actually carries big baskets of batons. And then there are those third runners who think that batons are too heavy at weekends, so they cut them in half to make it easier to carry...
...okay. Got carried away there. Sorry.
Cryptic is not necessarily responsible for your team's bad performance. They only control the first runner. It might be the next runner, or the one after that, over which Cryptic has very little to say.
And the point was not that ropes are straight, by the way - ropes rarely are anyway - but that they have a middle part that is not one end or the other end.
This i belive is not a problem with peoples machines / ports or hardware.
Doing the ping / net test to the patch and to nettest servers (from the UK) come back that 1 ip on BT.net is giving a 50-80 packet loss....could thisi be the problem ( at least EU side) ?
As we all know if it works fine one day then doesnt the next somthing has to be wrong either server side or getting to the server.
I myself have been playing no problem for weeks now up until last yesterday when a lot of people getting the same issue - server not responding and the various other woes with the patcher etc. It cannot be people machines or routers or ports...that is plan to see.
Setting the proxy option has worked for some and not for others so again it must be a routing issue or some kind of backbone network fault.
The nettest program someone from Cryptic linked wasn't able to work (as in it seemed to be unable to connect and operated extremely slowly).
I found a freeware pngplot_1.exe (google it, as I don't think I'm allowed to post a link) that seemed to work, and indicates good pings up until the last hop (nettest.crypticstudios.com) where it spiked into its "red" zone in the first scan at 2227 ms, but seemed to change as it continued to run scans to return to the "green" zone.
...
What I'm concerned about is the possibility of some sort of traffic shaping changes that might have been put in place on the internet backbone, and how that might relate to the methods Cryptic decided to use for their network communication or how their ISP prioritizes them, in contrast to other services people aren't having problems with. Some insight on this from Cryptic, if they have it, might help costumers understand what is going on.
Well, yes, and no. Cryptic has the first baton holders for each team in the race. After that, it's the backbone providers, then the ISPs, and finally your computer for the last leg. It might be runner #1, #2 or #3; it doesn't matter for team AJ2ME whose runner #4 never got the baton, and he might never know which one of those that dropped the batton.
To make things even more confusing, team AJ2ME shares some of the first baton runners with team Torco, team Anarcheon and team tirikin and a lot others, so the first runners actually carries big baskets of batons. And then there are those third runners who think that batons are too heavy at weekends, so they cut them in half to make it easier to carry...
...okay. Got carried away there. Sorry.
Cryptic is not necessarily responsible for your team's bad performance. They only control the first runner. It might be the next runner, or the one after that, over which Cryptic has very little to say.
And the point was not that ropes are straight, by the way - ropes rarely are anyway - but that they have a middle part that is not one end or the other end.
that would not be a failed and foolish claim if it was not happening on so many teams. the only common element in all the ones that failed is Cryptic. it would be retarded to claim that Cryptic is innocent and all those other runers made so many teams fail. The only thing that can be blamed on the other baton holders is teaming up with cryptic
that would not be a failed and foolish claim if it was not happening on so many teams. the only common element in all the ones that failed is Cryptic. it would be retarded to claim that Cryptic is innocent and all those other runers made so many teams fail. The only thing that can be blamed on the other baton holders is teaming up with cryptic
If we all made tracert to nettest.crypticstudios.com and posted them here, I bet that the last steps before Cryptic would have some common denominators: a few backbones, followed by a few uplink providers, followed by one ISP, followed by Cryptic. I would not be surprised if people that indicated that they had connection issues were routed through the same uplink providers.
So yes, I do think that there are more common denominators than Cryptic. That is the net topography; that is what the Internet looks like. A gazillion customers connect to one ISP, many ISPs connect to one uplink provider, many uplink providers connect to the backbones - and similarly in the other end. It looks quite a lot like an untwirled rope, with each strand in one end connecting to a customer and each strand in the other end connecting to a service provider.
Now, assume that one of those uplink providers or backbones had a problem. Just one. What would happen? Well, this would happen: everyone that routes to Cryptic through that uplink provider has a problem. Everyone that routes through another uplink provider does not have a problem.
What would happen if Cryptic had a problem? Well, then everyone would have a problem, just not a select few (or a select many for that matter).
Now we look at what had happened this weekend: A lot of people had problems; a lot of people did not. Which scenario does the actual event apply to? Yes, the first scenario. It indicates that it is a problem beyond Cryptic's gateway, somewhere on the Internet.
What can Cryptic do about it? The obvious thing is to place a call to their providers, and in worst case get another provider, but not much more than that. But the providers are most likely obliged by contract to fix the problem.
What can you do to help? Quite a lot, actually: start by creating a ticket. Then do the net test when asked, or do it anyway and add it. The more net tests and tracerts done, the easier it will be for Cryptic to find the common denominator and point it out to their provider.
If your an US player having this issue I suggest trying out the EU proxy. Sounds silly but it actually fixed my issue completely. Constant lag while using no proxy and US proxy combined with server not responding etc, to working perfectly fine when I switched to the EU proxy.
Give it a shot, even though it sounds off it worked for me lol.
They don't demand. it's a troubleshooting measure for any network issue. Once the problem is figured out, then you can turn your stuff back on.
Second, this isn't the COH COV engine. Plain and simple.
Haven't you played online games before?
Aren't CoH/CoV played online before/ Were they turned into collectable card games? Are they played by snail-mail written in pencil? or are you just being a jerk to someone else pointing out that the design team of CO has had plenty of experience with previous ONLINE games and should have known better than to publish a game that was not ready/ Have YOU ever played an onlien game before and heard of soemthing called BETA testing?
If your an US player having this issue I suggest trying out the EU proxy. Sounds silly but it actually fixed my issue completely. Constant lag while using no proxy and US proxy combined with server not responding etc, to working perfectly fine when I switched to the EU proxy.
Give it a shot, even though it sounds off it worked for me lol.
It might be a temporary fix but why do we have to fix Cryptic's problem?
It might be a temporary fix but why do we have to fix Cryptic's problem?
I'm not the one to ask, you should probably direct that question to Cryptic. I'm simply trying to help others out that may have had the same issue.
I spent 2 days trouble shooting this on my end to be absolutely sure it was a problem on my end. I also checked out things on my ISP's end, and not on there end either. I tried doing what Cryptic suggested and left my comp wide open with no security and checked to be sure ports 7000-7499 were open again to no avail.
Only thing that has worked that I can find is using the EU proxy, so was just passing that along.
If we all made tracert to nettest.crypticstudios.com and posted them here, I bet that the last steps before Cryptic would have some common denominators: a few backbones, followed by a few uplink providers, followed by one ISP, followed by Cryptic. I would not be surprised if people that indicated that they had connection issues were routed through the same uplink providers.
So yes, I do think that there are more common denominators than Cryptic. That is the net topography; that is what the Internet looks like. A gazillion customers connect to one ISP, many ISPs connect to one uplink provider, many uplink providers connect to the backbones - and similarly in the other end. It looks quite a lot like an untwirled rope, with each strand in one end connecting to a customer and each strand in the other end connecting to a service provider.
Now, assume that one of those uplink providers or backbones had a problem. Just one. What would happen? Well, this would happen: everyone that routes to Cryptic through that uplink provider has a problem. Everyone that routes through another uplink provider does not have a problem.
What would happen if Cryptic had a problem? Well, then everyone would have a problem, just not a select few (or a select many for that matter).
Now we look at what had happened this weekend: A lot of people had problems; a lot of people did not. Which scenario does the actual event apply to? Yes, the first scenario. It indicates that it is a problem beyond Cryptic's gateway, somewhere on the Internet.
What can Cryptic do about it? The obvious thing is to place a call to their providers, and in worst case get another provider, but not much more than that. But the providers are most likely obliged by contract to fix the problem.
What can you do to help? Quite a lot, actually: start by creating a ticket. Then do the net test when asked, or do it anyway and add it. The more net tests and tracerts done, the easier it will be for Cryptic to find the common denominator and point it out to their provider.
You must be new to computers. Some problems affect some of the people some of the time. Some problems effect some of the people all of the time. Some problems effect all of the people all of the time. That is fine, that is how every PC program works. The key is Cryptic cannot only fix the All/All problems. This is a serious issue effecting Many people Many times and needs to be fixed. Pretending it is not is lazy/stupid, and it's hurting the popularity of a new game still trying to establish itself. They cannot afford to alienate anyone right now and especially not all the peopel that have posted on this problem, which is far fewer than have actually had this problem. Blaming the users and their IP's doe snot fix the problem and you would have to be crazy, or a Dev trying to throw off blame, to pretend it is not widespread beyond the realm of coincidence.
I'm not the one to ask, you should probably direct that question to Cryptic. I'm simply trying to help others out that may have had the same issue.
I spent 2 days trouble shooting this on my end to be absolutely sure it was a problem on my end. I also checked out things on my ISP's end, and not on there end either. I tried doing what Cryptic suggested and left my comp wide open with no security and checked to be sure ports 7000-7499 were open again to no avail.
Only thing that has worked that I can find is using the EU proxy, so was just passing that along.
I did not mean to challenge you, it was a rhetorical question meant to highlight the fact we are looking for fixes when Cryptic, apparently, is not. No matter what some fanboy/dev on a private account jumps on here to say in response, Cryptic has not made any offical announcement that they ARE working on the problem and all Implausible will say is "Don't blame us, blame everyone else".
People still call CO a "young" game.. lol, yea , wait 6 more moths, and still it will be a "new" game... CO is no longer a new mmorpg, 3 moths old is enough to debug any server issue. Maybe cryptic still dont notice that the server they are using its just crap. I really dont know. We really dont know. But, plz, CO is older enough. Yea, we can assumme some days of patchin, updating, but the server issues should be fixed long time ago. In fact, i cant remember a game with so much server problems, not even wow, not even aoc, not even gw, etc. So, play people be more critic. Champions Online is a really good made mmorpg, and thats the only reason a lot of people still play.
I love internet logic, people who use the internet who think they know the first thing about how the internet works.
The road to the store is closed for construction, I want to go to the store but I cant go down the road, therefor it is the stores fault that the road is closed.
Cryptic please escalate this issue to their ISP so they can find the problem Cryptic doesnt run the internet for those of you young network technicians in training out there.
No. I work at a software development company that has a lot of clients worldwide that connects to our servers over the Internet. I happen to deal with these things more or less on a daily basis.
*starts typing a long explanation, realizes it's written twice already, gives up and deletes it*
Look. I have not accused you or your ISP. I have not said that the problem is not widespread. I have not said that it wasn't affecting a lot of people.
I have tried to explain to you where the problem likely is, and how I came to that conclusion. You may not agree with that conclusion, but is that really a reason to start throwing insults around you.
If you don't want to read my post, fine; don't.
But if you don't, don't accuse me of doing anything, because... well, if you don't read what I write, you don't have a clue of what I wrote.
Does this company have a telephone number? Again I've bought this game this weekend and have tried downloading the patch consistently for 3 days now and it errors out at 10-12 percent every damn time. I want to talk to someone because I paid 40 bucks and have not even gotten into the game yet but I can't seem to find a number anywhere on their site. Maybe I'm overlooking it?
I love internet logic, people who use the internet who think they know the first thing about how the internet works.
The road to the store is closed for construction, I want to go to the store but I cant go down the road, therefor it is the stores fault that the road is closed.
Cryptic please escalate this issue to their ISP so they can find the problem Cryptic doesnt run the internet for those of you young network technicians in training out there.
Not an issue on the ISP's end. Multiple players with different ISP's are having the same issue. Theres a junction somewhere mucking everything up. To further prove it's not the ISP's, I flipped from None and US proxy to EU proxy and my problem was cleared up completely.
I have the Same ISP I had before using the EU proxy. If your going to try and talk down to people in the future at least do a little light reading on the subject so you have at least some clue as to what you are talking about. This seems to be more on the end of the Network Service providers not the ISP's.
Now with that said this could still be an issue on cryptics end as it could be an issue with how there handling the traffic from a specific network or some other similar issue. The fact that the Cryptic site is the only site my internet acts wonky on loading wise and Champions is the only MMO currently giving any issue's like this this is entirely possible.
Comments
Same here. The game has been working fine for me since launch, and today (Nov 15th), boom!, it decides it's not getting past the character selection screen. I've been playing mostly everyday since launch and this is the first time it has done this to me.
UPDATE: Tried other games, CoX, Steam, everything else works. Internet and Teamspeak also work fine. I tried unplugging everything from the router to the PC, and I havent changed (nor even touched) anything in my PC set up since the game launched. The only thing that isnt working is CO, both live and test servers.
I just managed to get on game however by changing my proxy to the EU proxy. The loading was slow but hey, it works.
2ND UPDATE: Ok, does anyone know if changing proxy does anything to your graphics settings? 'Cause right now my graphics are... well, WAY better than what they were a fe days ago... and I just logged in, didnt touch anything.
This stinks.
Tonal
Tango.
Foxtrot.
Those of you that are experiencing this for the first time should consider yourselves fortunate. In my experience -- and I've been playing since the closed beta -- this occurs roughly three out of every four weekends. It's been WAY too consistent for it to be coincidence. Cryptic obviously has insufficient or incompetent weekend staff, or both.
I'm a lifer. I have somewhat of a vested interest in the success of this game. It kills me to post negatively about it. Yet there comes a time when enough is enough and a complaint must be registered.
The thing that infuriates me the most is that Cryptic doesn't even leave a "Server Issues -- We are aware and working the issue" post on the site. This puts us plebs in a position to scramble, verifying all possible settings on our side.
Every 10-days on average. Every 10-days on average. Every 10-days on average. Every 10-days on average. Every 10-days on average. Every 10-days on average. Every 10-days on average.
I hate to agree with you on this, but it's really true, poor customer support that there isn't a single response about this issue this weekend. I'm one of the lucky ones who haven't had problems until today, and I know for a fact it's not my computer. I guess I could try reinstalling....ugh.
Doesn't work for me. The game has been shaky since the most recent patch and is unplayable today.
I've spent a couple hours reconfiguring my network, calling my cable co, updating drivers and bios, and running diagnostics.
CO is the ONLY program that is having this issue for me!
I try to run their Nettest.exe program and it freezes at the first port 80, I run tracert to the cryptic patch server and get a series of connection timeouts.
There is something going on either on the cryptic server(s) or somewhere along the line. With the number of people reporting issue coming from different ISPs and routes I'm beginning to believe that this is a cryptic specific issue.
It kinda sucks, beacause the weekends are usually the only free time I have to play.
What I have seen is this problem has been slowly growing over the past three days. Not just for me either as I have seen other people say something similar. I have had minor issues with rubberbanding around the past few days and thought it was just a glitch or some general internet issues. Today though, your game is unplayable. Only problem is I can play any of my other MMO's with no issues at all. Which is exactly what I have been doing. I would suggest you really start looking at your gateway inwards if you want to start assuming routing issues that magically affect only people playing your game, from various parts of the country.
Please, you are seeing multiple errors, from multiple customers all related to connectivity or QoS and you really want me to believe it is all on our end? Look at your forums. I may be missing it but I don't see where this is really being looked into by the company instead of throwing it back on the customers as an individual problem. I am not saying you aren't but you might want to at least mention you have done some leg work here validating your network and service has been validated as functioning within normal parameters since I have done the same. Anyways off to play something else.
It seems clear that this issue is wide spread and not isolated to a few customers. Therefore it seems that the response from cryptic should be more informational as more is learned about the extent of this problem - and not place the onus on the player to take steps many will not know how to do....
The player is only responsible for the client side if there is a problem - since this is NOT a client side issue then it is cryptics obligation to its customers to not wait until Monday morning to get a team on this asap and provide us with updates as to the progress cryptic is making to identify the problem and fix it or advise the player communtiy on how to fix it.
Keep in mind cryptic was compensated for the core game they developed when we purchased a product key --- now we're paying for online game time, and its cryptic's responsibility to facilitate our ability to maximize access to the live servers.
I am pretty disappointed at this point, but will reserve judgement and see how things go before deciding whether or not to renew my subscription.
How many of these posts do you have to get before you stop trying the classic Tech Support Defense" "It may be an issue with your system"? How many people have to point out that the issue is ONLY with YOUR game and not any other? Are you trying to treat us liek idiots by acting like we are gullible enough to believe you? Are you snickering each time you post?
Fix the problem and then you don't have to reply to posts about the problem.
Admit they have a problem?? They would never do that! As long as they blame us then they have a perfect track record, right?
Feeling EQ'ed.....even SWG'ed......
Thank you Cryptic, I was interested in Star Trek as well as this game but...if this is how you do business then I may have to look elsewhere for my entertainment. I know I would not accept this from a Cable TV company, Telephone company, ISP provider or any other service provider. Understand that this game is newish, but you all are not new to the business and should know better. I think you have the "basics" of a good game but you seems to have issues with providing what we are paying you for. I for one am not interested in paying you for a beta product....yet that's how this feels.
I really enjoy this game, doubly so because my wife plays it (huge bonus for that), but it seems that I have to sit back and wait for Cryptic to do something about this. If this continues for much longer, I'll have to take a look at my options in regards to the games I play.
It is totally unreasonable to tell me to disable my anit viruls software. I play COH on the same computer with no issues.
Come on Cryptic, the least you can do is make an effort to inform the CO account owners that Cryptic is aware that there is a problem on the server side, and let us know what will be done to correct it.
CO has the potential to be a great game, but it seems you don't have the resources, management or planning skills to maintain it properly... I'm optimistic, and hope that Cryptic can come through and redeem themselves.
I'll be eagerly waiting...... For a little while at least.
That, I believe, is the Crux of the issue.
Cryptic is a dev studio. They thought they could be a Service Provider, but I don't think they've internalized this. They still act as if they were purely a dev studio.
Oh, they've put some people in charge of basic (VERY basic) support and maintenance, but their priorities are NOT on quality of service. I don't doubt they're putting in long hours on development, but any service issues on the WE will be dealt with during business hours. Eventually. If developing the next event does not take precedence.
Not new to the business ? It's arguable. Much of the staff seems to be new. And more importantly, being a service provider IS new to Cryptic.
I was online all weekend and had no connection problems whatsoever. I could log in and out at whim.
Note that I'm not saying that you don't have any connection problems, just that I don't have. And there were a lot of people online, and some had connection problems but most did not.
I don't think it's the server. Everyone would have felt it if it were, and evidently not everyone did. In fact, as it hits every weekend, I'd suspect some weekend net traffic congestion or packet shaping in order to ease up on the traffic congestion. After all, weekends is when we are all at home, downloading illegal stuff, watching Youtube videos and playing a gazillion net games - all that adds up on the net traffic causing congestion, and some nasty internet and backbone providers does packet shaping to solve this.
And if it is a backbone provider that's overloaded or packet shaping, then you don't even have to have the same ISP.
Funny how I have no problems with my internet or World of Warcraft and the problem is only with Champions Online. The problem everyone has says "SERVER NOT REPONDING" ...If the server isn't working properly the problem is on their end...not mine. Telling customers to disable their Security Software is irresponsible. If you aren't having problems with the game then why are you posting in a topic for people that are? Obviously since you aren't having the problems we are you don't know what you are talking about.
The problem is from the ACCOUNT MANAGER server. Also note that customer service, when it was available, did note that they know it is an issue that they are working on. However, just not over the weekend. Why this problem at this ime is unknown, but without a fix my guess is more accounts will be having the same problem .
The way Cryptic is sneaking through this is just a shame.
Technical problems can happen. But we're not pals, we're customers and should be treated as such.
I already said it in another thread, but a few words of apology ("don't worry guys we're investigating the problem") would be better than silence.
A rope consists of three parts: one end, the other end, and the middle part.
"Server not responding" means that your client doesn't get a response from the server: the rope is cut at some place between your end and their end, so when your client pokes the server for some information, the server either don't get the request or the response gets lost. It doesn't necessarily mean that the server is not working properly.
An indication that it is working properly is that a lot of people were online playing, including me. So I think we can exclude their end of the rope. If you have no problem to reach World of Warcraft, I bet it's not your end either. Then we still have the middle part to search too.
I bet World of Warcraft is not on the same end location as Champions Online, so the route will not be the same there. The middle part of the rope to WoW is not the same middle part as the rope to CO, because they have different ropes, eh, routes.
Heartily agree. I really don't know why customer services insist on that one.
I have had exactly those problems, during the previous weekend and the one before that. Then I spent a lot of time trying to track down the problem. I really thought it was the Blood Moon patch that caused it, but I was wrong. I found three spots where I could have problem:
You could try the following:
If you manage to log in but before you start the game, there's a drop down box at the top of the loader where you can choose Proxy. If you chose None, you go as directly to Cryptic as your ISPs routes it. If you chose EU or US, you try to connect to those proxies at another location, possibly by another route. If the problem is somewhere in between, choosing any proxy might be a way to bypass it.
You can get Pingplotter, a trialware application that does the same thing as tracert but over time. Point it to nettest.crypticstudios.com and let it run for a while. It could be a pretty good indication of where things are bad. If it is somewhere inside your ISPs net, give them a call.
Pingplotter is not necessarily the answer, though. Your ISP may do packet shaping, and since Pingplotter only makes a tracert, it might not even notice packet shaping. Cryptic has a nettest tool somewhere; I don't know exactly where, but google is our friend. Using that, you can see if any of the ports are blocked.
I too had problems this weekend, until I switched to the EU proxy which seemed to solve it for me. That seemed to imply that the problem wasn't with the server itself, but with the, as you say, middle part.
I've never heard the rope analogy before. I like it - I shall be using it to explain this sort of thing to my less technical friends.
Fix it!
That's not strictly true. Cryptic are responsible only for their own server, and none of the interconnecting links... i.e. they carry the baton for the last leg of the race, to use your analogy...
Well, yes, and no. Cryptic has the first baton holders for each team in the race. After that, it's the backbone providers, then the ISPs, and finally your computer for the last leg. It might be runner #1, #2 or #3; it doesn't matter for team AJ2ME whose runner #4 never got the baton, and he might never know which one of those that dropped the batton.
To make things even more confusing, team AJ2ME shares some of the first baton runners with team Torco, team Anarcheon and team tirikin and a lot others, so the first runners actually carries big baskets of batons. And then there are those third runners who think that batons are too heavy at weekends, so they cut them in half to make it easier to carry...
...okay. Got carried away there. Sorry.
Cryptic is not necessarily responsible for your team's bad performance. They only control the first runner. It might be the next runner, or the one after that, over which Cryptic has very little to say.
And the point was not that ropes are straight, by the way - ropes rarely are anyway - but that they have a middle part that is not one end or the other end.
Doing the ping / net test to the patch and to nettest servers (from the UK) come back that 1 ip on BT.net is giving a 50-80 packet loss....could thisi be the problem ( at least EU side) ?
As we all know if it works fine one day then doesnt the next somthing has to be wrong either server side or getting to the server.
I myself have been playing no problem for weeks now up until last yesterday when a lot of people getting the same issue - server not responding and the various other woes with the patcher etc. It cannot be people machines or routers or ports...that is plan to see.
Setting the proxy option has worked for some and not for others so again it must be a routing issue or some kind of backbone network fault.
The nettest program someone from Cryptic linked wasn't able to work (as in it seemed to be unable to connect and operated extremely slowly).
I found a freeware pngplot_1.exe (google it, as I don't think I'm allowed to post a link) that seemed to work, and indicates good pings up until the last hop (nettest.crypticstudios.com) where it spiked into its "red" zone in the first scan at 2227 ms, but seemed to change as it continued to run scans to return to the "green" zone.
...
What I'm concerned about is the possibility of some sort of traffic shaping changes that might have been put in place on the internet backbone, and how that might relate to the methods Cryptic decided to use for their network communication or how their ISP prioritizes them, in contrast to other services people aren't having problems with. Some insight on this from Cryptic, if they have it, might help costumers understand what is going on.
that would not be a failed and foolish claim if it was not happening on so many teams. the only common element in all the ones that failed is Cryptic. it would be retarded to claim that Cryptic is innocent and all those other runers made so many teams fail. The only thing that can be blamed on the other baton holders is teaming up with cryptic
If we all made tracert to nettest.crypticstudios.com and posted them here, I bet that the last steps before Cryptic would have some common denominators: a few backbones, followed by a few uplink providers, followed by one ISP, followed by Cryptic. I would not be surprised if people that indicated that they had connection issues were routed through the same uplink providers.
So yes, I do think that there are more common denominators than Cryptic. That is the net topography; that is what the Internet looks like. A gazillion customers connect to one ISP, many ISPs connect to one uplink provider, many uplink providers connect to the backbones - and similarly in the other end. It looks quite a lot like an untwirled rope, with each strand in one end connecting to a customer and each strand in the other end connecting to a service provider.
Now, assume that one of those uplink providers or backbones had a problem. Just one. What would happen? Well, this would happen: everyone that routes to Cryptic through that uplink provider has a problem. Everyone that routes through another uplink provider does not have a problem.
What would happen if Cryptic had a problem? Well, then everyone would have a problem, just not a select few (or a select many for that matter).
Now we look at what had happened this weekend: A lot of people had problems; a lot of people did not. Which scenario does the actual event apply to? Yes, the first scenario. It indicates that it is a problem beyond Cryptic's gateway, somewhere on the Internet.
What can Cryptic do about it? The obvious thing is to place a call to their providers, and in worst case get another provider, but not much more than that. But the providers are most likely obliged by contract to fix the problem.
What can you do to help? Quite a lot, actually: start by creating a ticket. Then do the net test when asked, or do it anyway and add it. The more net tests and tracerts done, the easier it will be for Cryptic to find the common denominator and point it out to their provider.
Give it a shot, even though it sounds off it worked for me lol.
Aren't CoH/CoV played online before/ Were they turned into collectable card games? Are they played by snail-mail written in pencil? or are you just being a jerk to someone else pointing out that the design team of CO has had plenty of experience with previous ONLINE games and should have known better than to publish a game that was not ready/ Have YOU ever played an onlien game before and heard of soemthing called BETA testing?
It might be a temporary fix but why do we have to fix Cryptic's problem?
I'm not the one to ask, you should probably direct that question to Cryptic. I'm simply trying to help others out that may have had the same issue.
I spent 2 days trouble shooting this on my end to be absolutely sure it was a problem on my end. I also checked out things on my ISP's end, and not on there end either. I tried doing what Cryptic suggested and left my comp wide open with no security and checked to be sure ports 7000-7499 were open again to no avail.
Only thing that has worked that I can find is using the EU proxy, so was just passing that along.
You must be new to computers. Some problems affect some of the people some of the time. Some problems effect some of the people all of the time. Some problems effect all of the people all of the time. That is fine, that is how every PC program works. The key is Cryptic cannot only fix the All/All problems. This is a serious issue effecting Many people Many times and needs to be fixed. Pretending it is not is lazy/stupid, and it's hurting the popularity of a new game still trying to establish itself. They cannot afford to alienate anyone right now and especially not all the peopel that have posted on this problem, which is far fewer than have actually had this problem. Blaming the users and their IP's doe snot fix the problem and you would have to be crazy, or a Dev trying to throw off blame, to pretend it is not widespread beyond the realm of coincidence.
I did not mean to challenge you, it was a rhetorical question meant to highlight the fact we are looking for fixes when Cryptic, apparently, is not. No matter what some fanboy/dev on a private account jumps on here to say in response, Cryptic has not made any offical announcement that they ARE working on the problem and all Implausible will say is "Don't blame us, blame everyone else".
The road to the store is closed for construction, I want to go to the store but I cant go down the road, therefor it is the stores fault that the road is closed.
Cryptic please escalate this issue to their ISP so they can find the problem Cryptic doesnt run the internet for those of you young network technicians in training out there.
No. I work at a software development company that has a lot of clients worldwide that connects to our servers over the Internet. I happen to deal with these things more or less on a daily basis.
*starts typing a long explanation, realizes it's written twice already, gives up and deletes it*
Look. I have not accused you or your ISP. I have not said that the problem is not widespread. I have not said that it wasn't affecting a lot of people.
I have tried to explain to you where the problem likely is, and how I came to that conclusion. You may not agree with that conclusion, but is that really a reason to start throwing insults around you.
If you don't want to read my post, fine; don't.
But if you don't, don't accuse me of doing anything, because... well, if you don't read what I write, you don't have a clue of what I wrote.
Not an issue on the ISP's end. Multiple players with different ISP's are having the same issue. Theres a junction somewhere mucking everything up. To further prove it's not the ISP's, I flipped from None and US proxy to EU proxy and my problem was cleared up completely.
I have the Same ISP I had before using the EU proxy. If your going to try and talk down to people in the future at least do a little light reading on the subject so you have at least some clue as to what you are talking about. This seems to be more on the end of the Network Service providers not the ISP's.
Now with that said this could still be an issue on cryptics end as it could be an issue with how there handling the traffic from a specific network or some other similar issue. The fact that the Cryptic site is the only site my internet acts wonky on loading wise and Champions is the only MMO currently giving any issue's like this this is entirely possible.