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weedfever Arc User
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well I CAN varify that i had the item as i took screenshots of my DOFF COMPLETED MISSIONS ROSTER showing the mission AND the reward ..... what they are also ADMITTING is that they cannot trace my ACCOUNT ? they are telling me it is not protected ? they have no way of checking to see if my account was accessed from a…
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@reyan ... i have no idea what happened to the item , i logged out with it in my inventory , when i came back later in the day , it was gone .... hence why i want to know whats happened to it .... i havent deleetd it or given it away or anything stupid like that ..... (as far as i know ) else i wouldnt make a ticket. i was…
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31 days and still nothing , GLAD i didnt pay for this month as it would have been for a character i cant play, and for those that CANT READ PROPERLY, .... I AM NOT THE ONE FROM THE OPENING POST WHO DELETED HIS CHARACTER ....... BRANDON MOVED my thread here , which is why i am directing my complaints at HIM... i know he…
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@PWEBranflakes 21 days and no response to my ticket , no use of my main to make resolving the issue as easy as possible and STILL they don't care enough to try and fix things, i know i CAN use my main , but if i do , it is pretty much certain that CS will say too much has happened since ticket was made and they can now do…
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14 days and still no email to even confirm they are looking at the issue .... if it was an alt i wouldnt mind soo much , but having 94 rich mining claims and not being able to use them is really starting to make me wonder if it is really worth all the stress and hassle? this is supposed to be a GAME, something we play for…
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i have an issue that is preventing me from using my main also , been waiting 11 days already just for email comfirmation that they have recieved the email, MOST long term players are telling me it is a waste of time and effort trying to get tanything fixed here , there is another thread that this will probably get moved…
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well BRANDON , it appears despite your best efforts to try an 'paper over the cracks' regarding the distinct LACK OF SERVICE , people will see this and they will also add their own problems, highlighting just how poor the serviceis , as viewed from OUR perspective , not your rosey tinted one. One of my main questions now…
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for those bored of complaining here , try complaining via this website instead, http://www.nca.ie/contact-us thats the NATIONAL CONSUMER AGENCY - a good place to voice your complaints that go unheard here
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i reached out for support via email as you suggested brandon , 151 emails in the que before mine for that day , 151 , that is all , and still nothing , days later , just how many people are in this support team you talked of in california ? and how many are in the eu branch ? 'cos from feedback from players, the level of…
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@pwebranflakes i am new , i tried clicking your name etc to find a link to send you a pm , but i cannot find anything .... i have emailed for gm assistance this morning , i will wait another week before i take my money elsewhere , i have not touched my main since the issue occurred , and on a game that is built on the…
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it would be really nice if we could see some form of progress with our tickets , ie the number it is in the queue .... 3 days so far with no email from them , each day that passes i am losing out on using my main character because i do not want his activities log to be huge by the time they eventually get around to…
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i didnt see any of the previous posters come in here and say , I AM THE OPNLY ONE WITH A TICKET SO GET ON IT..... why would you come into the thread to say that ? its obvious , especially when a ticket number is 1.7 million in the queue. my main concern is that they are going to take soo long to get around to checking my…
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cheers , brandon i'm pretty sure my ticket is in the right queue , the one for lost items , the same one that has a box in the top right corner asking you to link the item you have lost ..... ? sounds quite funny now , but when you have had an item you have worked your TRIBBLE offf to get , then have it vanish , being…
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ok , thanks for coming , in , i was told by a player in game to make a bug report , not submit a gm ticket thing , having not played for very long , i thought that gm ticket would be for in game help from a game moderator ... there is no record in my tickets for a bug report however ? i did not get the full number , but…
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FOR ALL THOSE WHO BELIEVE THAT THE CUSTOMER SUPPORT HERE IS NOT UP TO SCRATCH ..... http://www.citizensinformation.ie/en/consumer_affairs/consumer_protection/consumer_rights/consumer_protection_act_2007.html THERE IS A LINK TO EU LAWS , REGARDING CUSTOMER SERVICE AND HOW MANY RIGHTS WE HAVE AS CUSTOMERS , AND IT WILL ALSO…
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well , not only did the item disappear yesterday , but i logged into the game today only to find that my ticket has gone also , i didnt get t he full number of the ticket last night , but i know it was 1.7 million plus some ... I AM NOT IMPRESSED .... IS THIS WHAT PASSES AS CUSTOMER SERVICE TO YOU GUYS ? YOU JUST DELETE…
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thats true , it would feel wierd getting new romulus stuff with tokens earned from fighting the borg , but .... WHAT CAN YOU DO WHEN HALF THE NEW ROMULUS DAILIES SECTOR PATROLS ETC DONT EVEN WORK PROPERLY ? the dam last wave doesnt spawn in several sectors , i am SICK of wasting my time , even if it is only 3 minutes a…
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only been playign sto for a few months , have spent over a hundred pounds easily on zen on keys trying to get a ship from a box , i finally have a ship from the lobi store for all my hard work , and like everyone else , i am really really annoyed at the 'hiccups' frequency , and the lack of warning before some of the…