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Is Support Seriously Ignoring This Issue Of Mine?
warchief551
Member Posts: 52 Arc User
Hello, I have submitted a number of tickets and a forum post regarding a deletion of my main character, all unanswered. It happened like his, I was deleting my KDF Science Klingon because science is kinda useless over there, as soon as I hit delete it not only deleted him but my main toon. I am enraged that over this time, I have not been helped when a few days later while waiting I heard that a wing mate had submitted a ticket regarding loss inventory items and was responded to almost instantly and she filed them under same categories as I did.
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http://www.citizensinformation.ie/en/consumer_affairs/consumer_protection/consumer_rights/consumer_protection_act_2007.html
THERE IS A LINK TO EU LAWS , REGARDING CUSTOMER SERVICE AND HOW MANY RIGHTS WE HAVE AS CUSTOMERS , AND IT WILL ALSO SHOW US , THE PAYING GAMERS , HOW MANY OF THOSE RIGHTS YOU VIOLATE WHEN YOU DELETE TICKETS WITHOTU REPLY , WHEN YOU DONT ANSWER WRITTEN COMPLAINTS , WHICH IS EXACTLY WHAT A TICKET IS , IT IS A WRITTEN COMPLAINT DIRECTED STRAIGHT TO THE DEPARTMENT YOU THE 'SUPPLIER' WANT IT TO GO TO , AND YET YOU STILL DO NOT DEAL WITH IT PROPERLY ?
COME ON PEOPLE , BETWEEN US , WE CAN MAKE THEM PROVIDE THE SUPPORT THEY SHOULD HAVE BEEN GIVING FOR 3 YEARS OR MORE ALREADY , BY SIMPLY KNOWING YOUR RIGHTS !!!!
I posted this in another thread this morning:
Check out the yellow text above
Nope
Cheers,
Brandon =/\=
there is no record in my tickets for a bug report however ? i did not get the full number , but know it started 1,7??,??? ....
i have since made a gm ticket about the missing bug report , and have spoken to friends in game about items they have had disappear , some have items not sell on exchange , and not be returned to them , the item has been lost somewhere between the exchange and the mail , others have lost items from their inventory , none have had any help or think i will get anywhere in telling you about this.
this is very concerning for me , that long term players are telling me i am wasting my time in trying to get to the bottom of this ......
players should not be made to feel they have no support , it is very sad to hear people say , 'you may as well forget it its gone' ....
that is why i linked the above website , so people can become aware of the rights they have as a customer , and also the obligations that cryptic / perfect world have to their customers , even if the U.S.A doesn't have such laws , the EU does , and if you wish to trade in a foreign country , you have to abide by their laws in order to do so ....
i will wait for a while and see if i get a response to my gm ticket regarding the item and the missing report ,
also to report a missing item , it asks you to link the item in a box on the top right .... HOW CAN I LINK WHAT I NO LONGER HAVE ?
i do not mean to sound like an awkward / angry complainer , but right now i am very frustrated at having played the game an worked for hours and hours to be able to run doff missions for prototype consoles etc only to find that when i crit and get a real good one , it disappears from my inventory ?
i look forward to getting this resolved one way or another , even if it means i give away everything i have on sto and leave , but that is NOT what i want to do , as it would be a waste of the 150+ pounds i have sent on this title in the last 3 months ...
@weedfever, @warchief551, and anyone else: Please send me a forum PM with the ticket number and I would be more than happy to make sure it's in the right queue
Cheers,
Brandon =/\=
i'm pretty sure my ticket is in the right queue , the one for lost items , the same one that has a box in the top right corner asking you to link the item you have lost ..... ?
sounds quite funny now , but when you have had an item you have worked your TRIBBLE offf to get , then have it vanish , being asked to link it to the ticket / report is not amusing ....
thanks again for coming in brandon , appreciate your time and offering to assisst where you can, i will have to wait a short while for my ticket as it was 1.7million in queue, i dont expect them all to be read overnight , just hard to find motivation to play when things like this happen
But no.
my main concern is that they are going to take soo long to get around to checking my account , that , i am gonna have done too much since for them to go back an check , and i dont wanna stop playing completely while i wait for it to be checked out , i mean , will i get a refund for the time i cannot use my main ? i dont think so !
if they need to scan my mains activities , etc , then i dont want to be making the list even longer , but i dont want to lose out on doing my dailies either....
if like danielle penfold , you have only come in to this thread to be nosey and not helpful , please4 keep your replys to yourself, i dont want an email notification of a thread reply cos someone thinks they are funny ....
3 days so far with no email from them , each day that passes i am losing out on using my main character because i do not want his activities log to be huge by the time they eventually get around to scanning it to see what happened to my item ......
will i be re-imbursed for my time lost on my main ? will i get an extra allowance to allow me to refine the DC i havent done ?
I DO NOT THINK SO !!! !
whilst we appreciate your tryin to difuse the situation Brandon , there is just too many people in game that have been 'burnt' by customer services .....
i am waiting to see how it goes , i have spoken with someone i know about this , that has a very good voice in the right circles , and should the issue fail to be resolved , i will be forced to proceed via the BBB....
for those that have issues and dont know , look up the BBB ( usa ) .... they get stuff sorted !!!!
i am new , i tried clicking your name etc to find a link to send you a pm , but i cannot find anything ....
i have emailed for gm assistance this morning , i will wait another week before i take my money elsewhere ,
i have not touched my main since the issue occurred , and on a game that is built on the whole farming ideal , it is a LONG time to be trying to 'catch up'.
NO DC farming , NO REP farming , NO STF's NO NOTHING on my main character , the one i PAY MY SUBSCRIPTION to use .....
here is the title / number from my email this morning - Question Reference #130617-000151
i have no idea how to retrieve the in game GM ticket number to add that in here also ,
'cos from feedback from players, the level of support recieved by the majority of people playing this game is NONE !
i am going to cancel my sub , and MAYBE , re sub if and when my issue is resolved , but i dont hold out much hope , and i feel more people should be made aware of the lack of service provided also ,
I WISH I NEVER WASTED MONEY ON ZEN , WHAT A CON IT ALL WAS , NO SUPPORT , NO HELP , NOTHING .
THE CUSTOMER SERVICE HERE IS A DISGRACE , AND NEEDS TO BE INVESTIGATED
http://www.nca.ie/contact-us
thats the NATIONAL CONSUMER AGENCY - a good place to voice your complaints that go unheard here
I can vouch for that.. I swear guys some of us, including myself at times act like we are in a Klingon court room and Worf is defending Bran and the GM team while the rest of us gamers only want to see the worst happen (I.e all those Klingons with the light sticks are us lol). If those Klingers were STO gamers I bet nothing would get done since Bran and the gang would be at Rura praying that they hit some alien's sweet spot until 1701 arrives in time to save them... Don't be a Klingon....be patient. It's frustrating but worth it.
I was going to use the Drumhead trial reference but that has been done so many times.
Brandon, the support button does not work 90% of the time, I know this is not your fact as it has happened on EVERY PW game site
Duh.
Kinda makes me wonder who the heck they hire over there honestly.
One of my main questions now is , if you have 2 CUSTOMER SUPPORT teams as you say , one in California and one in Holland , WHERE THE HELL IS EVERYONE ? or is there an answer machine and a cleaner at both locations and no 'real' staff ?
i have cancelled my subscription already , i have lost soo much time now on what i was doing / trying to do , i may as well start a new game , and it WONT be a perfectworld one, that much is for sure .
if i ever get an email from support saying the issue has been resolved , or even looked at , i may come back , but it will be to see THE PEOPLE i play with , NOT to do with the game.
Wish i had donated the 150 quid i spent on zen to the starving african kids , at least they may have drawn me a crayon picture an posted it to say thanks.
all you get from CRYPTIC / PW is a huge up yours , we have your money , we dont really give a flying @~ck what your problem is , we aint answering / fixing it.
if it was an alt i wouldnt mind soo much , but having 94 rich mining claims and not being able to use them is really starting to make me wonder if it is really worth all the stress and hassle?
this is supposed to be a GAME, something we play for FUN ......
does cryptic / pw know what fun is ?
do they even care that they cause soo many customers this much stress ?
Do they really have a Customer Support team at all ?
I THINK THE ANSWER TO ALL OF THE ABOVE IS A BIG FAT RESOUNDING
21 days and no response to my ticket , no use of my main to make resolving the issue as easy as possible and STILL they don't care enough to try and fix things, i know i CAN use my main , but if i do , it is pretty much certain that CS will say too much has happened since ticket was made and they can now do nothing , so WHAT exactly are they going to do when they do get to my ticket , at this rate sometime next year ? are they going to take away my 89 rich claims and swap each of them for 5k dc ? i dont think so , are they going to max out the reputation on that toon? as that could have been achieved now if anyone actually worked in CS and resolved my issue.....
CUSTOMER SERVICE HERE IS A JOKE , AND ONE THAT IS ABOUT AS FUNNY AIDS .....
( for those with a lack of intelligence , its sarcasm , i know there is nothing funny about a man-made disease killing millions of people )
Either way he still deserves a reply.
I have submitted several tickets in the past and have no real customer service. I had one ticket sitting there un-replied for over a year until I got fed up and deleted it.
In game when ever I've asked in zone or to my fleet whether I should contact a GM about game issues (like selecting the wrong project) they've said forget it I'll never get a reply, just move on, ignore the issue, work around it, etc. I've never heard a good thing about the customer service. Perhaps Cryptic should do a poll and find out how effective they are?
The only thing I will say is that the Twitter page is exceptionally good, we get replies within minutes to any problems in the game. Frequently I log in there first to see if there's anything they are working on (like slow patching, lag, post patch issues, etc.)
I AM NOT THE ONE FROM THE OPENING POST WHO DELETED HIS CHARACTER ....... BRANDON MOVED my thread here , which is why i am directing my complaints at HIM... i know he doesnt deal with tickets , evidently , neither does anyone else
i have a lost item and want to know where it went , losing 40 million ec is not something to be laughed at , now with all the time that the support team has ignored my issue , the item i lost has lost at least 5 million in value .... by the time they get around to answering my ticket , the item will be out of date and replaced by the next stuff from the next patch / update ....
the game is real good the people playing are mostly real nice an friendly ... then there's the staff issue .... WHERE ARE THEY ALL ?
31 days without soo much as an email confirming they have recieved my email or my ticket,
"Password Change Verification" [Incident: 130710-001606] and Banned Account [Incident: 130710-001697]
there both to my main email account greenmegal4006@hotmail.com
i have no idea what happened to the item , i logged out with it in my inventory , when i came back later in the day , it was gone ....
hence why i want to know whats happened to it .... i havent deleetd it or given it away or anything stupid like that ..... (as far as i know ) else i wouldnt make a ticket. i was concerned that maybe my account had been TRIBBLE an maybe someone took it , but asking CUSTOMER SERVICES to investigate anything is a waste of time evidently, is now over a month since the item vanished from my inventory, no response at all from the 'paid help' , a main character that i dare not use in cas ethey say ' we cant track it , you have done too much since it vanished ' ....
that item was the start of my saving for a new ship off of the exchange , ( KEYS ARE A CON ) , as it is now , that itemhas led to me HATING the team for not responding to people , not just me , there are many others in their own threads as well as the people with issues here.
It has also led me to pretty much STOP PLAYING STO , i sign in now and again to see if a a couple of friends are about , but that all i do now , use the game as a kind of chat room. which is a real shame and a waste , but why should i put time and effort and MONEY into the game when players are treated in this manner ?
it is really bad customer service , which sooner or later is going to end up with lots of bad 'press' from either people blogging or complaining via other places, hopefully they will learn how to HELP people before the game dies
LAST ONE OUT PLEASE TURN OFF THE LIGHTS