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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

troubles starting the game

binebanebinebane Member Posts: 557 Arc User
edited March 2023 in Windows and General: PC, Network, and Other Technical Issues
im having troubles starting the game since last update. game will often get unresponsive during start up and i will have to repeat the process several times. i start game directly from exe file.
Post edited by baddmoonrizin on
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Comments

  • baddmoonrizinbaddmoonrizin Member Posts: 11,019 Community Moderator
    /moved
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  • vidorralbrvidorralbr Member Posts: 1 Arc User
    I am having same issue. Unable to log in, getting server timed out error.
  • tahlloltahllol Member Posts: 38 Arc User
    Same here.
  • eazzieeazzie Member Posts: 4,253 Arc User
    Force verify. Make sure on demand patching is not on. Try starting in safe mode. Also make sure drivers are all up to date.
  • tahlloltahllol Member Posts: 38 Arc User
    Did all that including uninstalling and reinstalling the game.
  • daarkangyylldaarkangyyll Member Posts: 3 Arc User
    I'm getting a version mismatch message. tried patching 15 times and still no luck getting in. Uninstalled/Reinstalled game and it still gives me the message.
  • sthe91sthe91 Member Posts: 6,021 Arc User
    edited April 2023
    > @daarkangyyll said:
    > I'm getting a version mismatch message. tried patching 15 times and still no luck getting in. Uninstalled/Reinstalled game and it still gives me the message.

    Have you turned off On Demand Patching in the Options menu of the STO launcher, turned on Force Verify there as well, let it patch, and tried again?
    Where there is a Will, there is a Way.
  • daarkangyylldaarkangyyll Member Posts: 3 Arc User
    Yes, on demand patching is off and force verify is on. I've patched 20 or more times and the problem still persists. I've even uninstalled and reinstalled the game. problem still exists
  • stohansonstohanson Member Posts: 106 Arc User
    daarkangyyll wrote: »
    Yes, on demand patching is off and force verify is on. I've patched 20 or more times and the problem still persists. I've even uninstalled and reinstalled the game. problem still exists

    Same issue. Was this ever resolved or explained? My issue just started tonight.
  • michael#6711 michael
    michael#6711
         Member Posts: 5 Arc User
    edited April 2023
    stohanson wrote: »
    daarkangyyll wrote: »
    Yes, on demand patching is off and force verify is on. I've patched 20 or more times and the problem still persists. I've even uninstalled and reinstalled the game. problem still exists

    Same issue. Was this ever resolved or explained? My issue just started tonight.

    Same here. Hopped on to see if it was a known issue. Worked fine earlier today. "unable to start game, client quit unexpectedly"
  • bewest763bewest763 Member Posts: 1 New User
    > @"michael#6711" said:
    > Same here. Hopped on to see if it was a known issue. Worked fine earlier today. "unable to start game, client quit unexpectedly"
    same thing
  • bandit576bandit576 Member Posts: 4 Arc User
    Same issue. Issue started following the 4/4/23 update. CANNOT LOGIN. "Unable to start game client: client quit unexpectedly."
  • conradhauserconradhauser Member Posts: 152 Arc User
    edited April 2023
    I have the exact same message
    I did a force verify & it patched something for 2gb
    Still does not work
    Post edited by conradhauser on
  • michael#6711 michael
    michael#6711
         Member Posts: 5 Arc User
    Good to know it's not just me. Oh well.
  • dblooddblood Member Posts: 3 Arc User
    Same message "Unable to start game client: client quit unexpectedly."
  • ikonn#1068 ikonn
    ikonn#1068
         Member Posts: 1,450 Arc User
    edited April 2023
    I played the game for several hours today and shut down the game. I tried to login about half an hour ago and evidently there was another, possibly, pre-patch... probably in preparation for tomorrow. Now I am getting the message "Unable to start game client: client quit unexpectedly." after entering my login/password and hitting Engage.

    Did a Force Verify and it stopped around file 107*** and came up with "Error 2: File not found." The launcher then downloaded a file 1788.* mb in size and hit Engage again... still getting the error... "Unable to start game client: client quit unexpectedly."

    Update: After digging in other areas, it seems that this is a known issue... possibly with the patch server and the devs will probably have to throw out another patch to correct this.
    Post edited by ikonn#1068 on
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  • philchapphilchap Member Posts: 269 Arc User
    welp add me to the list.
  • wildeye042wildeye042 Member Posts: 87 Arc User
    dblood wrote: »
    Same message "Unable to start game client: client quit unexpectedly."

    Same. After Force Verify and long download as well.
  • eazzieeazzie Member Posts: 4,253 Arc User
    edited April 2023
    Getting the same ...... Unable to start game client: client quit unexpectedly even after the patch
  • kleinroeschenkleinroeschen Member Posts: 6 Arc User
    here the same issue
  • eazzieeazzie Member Posts: 4,253 Arc User
    Hopefully it will be sorted in today's maintenance .... Fingers crossed
  • aureleusaureleus Member Posts: 175 Arc User
    edited April 2023
    michael#6711 wrote: »
    stohanson wrote: »
    daarkangyyll wrote: »
    Yes, on demand patching is off and force verify is on. I've patched 20 or more times and the problem still persists. I've even uninstalled and reinstalled the game. problem still exists

    Same issue. Was this ever resolved or explained? My issue just started tonight.

    Same here. Hopped on to see if it was a known issue. Worked fine earlier today. "unable to start game, client quit unexpectedly"

    Exact same issue, been away for quite some time and ran into this login issue, quite annoying >.>.

    Also noticed that even though its patching it not taking up any actual space on the drive its installing too ? So is it *Actually* installing the 2GB+ patch or just wasting our time ?
  • cisticolacisticola Member Posts: 7 Arc User
    On twitter (really? I need to go there) it says,
    "Looks like there's some kind of issue with logging in on PC, we're investigating.", and
    "We're likely going to have to put out a patch in the morning to fix this issue"

    That was over 7 hours ago, so I guess a patch during today's maintenance period...
  • ulisseys#6140 ulisseys
    ulisseys#6140
         Member Posts: 8 Arc User
    same here i tried everything... literally everything including reinstall clean. safe mode, re patching, admin doesnt work. launching through steam, as well... the error just randomly started no rhyme or reason. i have a brand new computer and everything is up to date and perfect.
  • scotty74321scotty74321 Member Posts: 95 Arc User
    Just had Error 2 then the game patched several GBs data, thats after I took it to be, a serveral GB pre patch for First Contact day on Tuesday , which filled everything with invalid entry name , now after this patch of another 3 odd GBs I get this


    Unable to start game client: client quit unexpectedly

    ao i cant continue my Voth and 5 event mission for today.

    what gives?
    Laddy, don't you think you should... rephrase that??
  • shelinesheline Member Posts: 7 Arc User
    dblood wrote: »
    Same message "Unable to start game client: client quit unexpectedly."

    Game was working fine yesterday evening. This afternoon the client downloaded and installed a patch and now I'm also getting this message. Hopefully they'll fix this issue soon.
    So you want a Caitian science officer? Not a very good idea, after all curiosity killed the cat.
  • melniramelnira Member Posts: 11 Arc User
    sheline wrote: »
    dblood wrote: »
    Same message "Unable to start game client: client quit unexpectedly."

    Game was working fine yesterday evening. This afternoon the client downloaded and installed a patch and now I'm also getting this message. Hopefully they'll fix this issue soon.

    I've been waiting over 12hrs since it became impossible to enter the game.
  • eazzieeazzie Member Posts: 4,253 Arc User
    Thought maintenance was scheduled for today. The banner has gone from the launcher and the status of the server says still up.
  • captainbaileycaptainbailey Member Posts: 356 Arc User
    And it still doesn't work.
  • hippis#7044 hippis
    hippis#7044
         Member Posts: 65 Arc User
    edited April 2023
    And cnaseled prew patch as it not enough !
    Yea yea im dyslexi get over it !
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