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April 2023 Outage Discussion Thread

doctorstegidoctorstegi Member Posts: 1,194 Arc User
edited April 2023 in Star Trek Online General Discussion
Ok, so I just started STO again for like the 3rd or 4th time today and the Launcher was unexpectedly patching. After it was done I hit Engage and a window pops up Unable to start game client: client quit unexpectedly

Anybody else having the issue? Running the game through Steam atm.
C-Store Inc. is still looking for active members on the fed side. If you don't have a fleet feel free to contact me in game @stegi.
Post edited by baddmoonrizin on
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    jjd#4348 jjd
    jjd#4348
         Member Posts: 6 Arc User
    Same issue here
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    flyingshoeboxflyingshoebox Member Posts: 123 Arc User
    yup getting this also. did try the basic none steam launcher and it came up the same
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    myklodmyklod Member Posts: 35 Arc User
    Same,
    "Unable to start game client: client quit unexpectedly"
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    husk10#9106 husk10
    husk10#9106
         Member Posts: 89 Arc User
    According to Cryptic Developer 'chrian' the patch server is having problems.
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    fred26291#2759 fred26291
    fred26291#2759
         Member Posts: 1,266 Arc User
    edited April 2023
    They are going to let us know its fixed so we can play again tomorrow i hope :)
    i am now unable to get into the game following the patch, I AM NOW PISSED OFF.
    Sent in a ticket regarding issue.
    Post edited by fred26291#2759 on
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    cuatelacuatela Member Posts: 296 Arc User
    Post patch, if I try to launch the game client directly, it gives errors about missing files, including steam dll files. I found that odd since I'm still using the standalone launcher and have never used the Steam version.

    Based on that, it seems like the patch server is handing out the wrong files all around maybe (as husk mentioned).

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    kharliskharlis Member Posts: 39 Arc User
    Same Issue. I use the standalone launcher.
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    melniramelnira Member Posts: 11 Arc User
    I too experience the same issue. I use the standalone launcher
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    echattyechatty Member Posts: 5,914 Arc User
    Glad I took a day off from the game if the game client is having issues.

    Hopefully it'll get fixed by morning
    Now a LTS and loving it.
    Just because you spend money on this game, it does not entitle you to be a jerk if things don't go your way.
    I have come to the conclusion that I have a memory like Etch-A-Sketch. I shake my head and forget everything. :D
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    biggcarlbiggcarl Member Posts: 1 Arc User
    edited April 2023
    (Flaming/trolling comments moderated out. - BMR)
    Post edited by baddmoonrizin on
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    sierra078sierra078 Member Posts: 334 Arc User
    The game launches fine for me. However, I'm having issues playing "Quark's Lucky Seven." It just keeps crashing while loading the first map.
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    tippy332tippy332 Member Posts: 4 Arc User
    same here at 9:41 pm est
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    sirsinjinsirsinjin Member Posts: 28 Arc User
    Well at least I'm not alone. The first updates I saw were from early this morning. Has this really been down all day?
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    melniramelnira Member Posts: 11 Arc User
    sirsinjin wrote: »
    Well at least I'm not alone. The first updates I saw were from early this morning. Has this really been down all day?

    Game worked fine ..12hrs ago. I got up to do the event daily
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    husk10#9106 husk10
    husk10#9106
         Member Posts: 89 Arc User
    edited April 2023
    sierra078 wrote: »
    The game launches fine for me. However, I'm having issues playing "Quark's Lucky Seven." It just keeps crashing while loading the first map.

    It initially launched fine for me, I was playing for about 2 hours when it crashed on me when I tried going to my bridge. After restart the game patched about 2GB worth and then would crash when trying to load the character it crashed on initially. One thing I did notice is the game was patching on every initial zone prior to the crash. Doing a force verify resulted in a 5.5 GB patch process which now keeps the game from launching at all.
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    baddmoonrizinbaddmoonrizin Member Posts: 10,343 Community Moderator
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    foxman00foxman00 Member Posts: 1,481 Arc User
    pjxgwS8.jpg
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    husk10#9106 husk10
    husk10#9106
         Member Posts: 89 Arc User
    edited April 2023
    Whatever is going on it apparently is also affecting Neverwinter.
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    crypticarmsmancrypticarmsman Member Posts: 4,113 Arc User
    Yep same here - got a patch and then everytime trying to launch:
    hz924i2ukt3o.jpg

    Formerly known as Armsman from June 2008 to June 20, 2012
    TOS_Connie_Sig_final9550Pop.jpg
    PWE ARC Drone says: "Your STO forum community as you have known it is ended...Display names are irrelevant...Any further sense of community is irrelevant...Resistance is futile...You will be assimilated..."
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    shrimphead2015shrimphead2015 Member Posts: 527 Arc User
    husk10#9106 wrote: »
    sierra078 wrote: »
    The game launches fine for me. However, I'm having issues playing "Quark's Lucky Seven." It just keeps crashing while loading the first map.

    It initially launched fine for me, I was playing for about 2 hours when it crashed on me when I tried going to my bridge. After restart the game patched about 2GB worth and then would crash when trying to load the character it crashed on initially. One thing I did notice is the game was patching on every initial zone prior to the crash. Doing a force verify resulted in a 5.5 GB patch process which now keeps the game from launching at all.

    Game crashed as I did the mission "Uneasy Alliance". Did force verify and also tried to launch from Stean and then Arc , same results,

    "There is iron in your words of death for all Comanche to see, and so there is iron in your words of life. No signed paper can hold the iron. It must come from men. The words of Ten Bears carries the same iron of life and death. It is good that warriors such as we meet in the struggle of life... or death. It shall be life." - Ten Bears (Will Sampson)
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    foxman00foxman00 Member Posts: 1,481 Arc User
    pjxgwS8.jpg
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    crypticarmsmancrypticarmsman Member Posts: 4,113 Arc User
    What do you want to bet that someone accidently released TOMMOROWS (Thursdays) patch early?
    (They usually patch on Thursdays and someone probably clicked an option they shouldn't have tonight just before they called it a day.)
    Formerly known as Armsman from June 2008 to June 20, 2012
    TOS_Connie_Sig_final9550Pop.jpg
    PWE ARC Drone says: "Your STO forum community as you have known it is ended...Display names are irrelevant...Any further sense of community is irrelevant...Resistance is futile...You will be assimilated..."
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    melniramelnira Member Posts: 11 Arc User
    crypticarmsman wrote: »
    What do you want to bet that someone accidently released TOMMOROWS (Thursdays) patch early?
    (They usually patch on Thursdays and someone probably clicked an option they shouldn't have tonight just before they called it a day.)

    I'm not putting down any money on this theory. You're probably right.
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    splattysplatty Member Posts: 113 Arc User
    So the games been down for the whole day for some (a lot) of people, and Mike couldn't even bother to make an official post in the forum or update the launcher with a message? Just a single tweet for the mods to find and post here?

    Communications still not a strong point obviously.

    As for the actual fault, I got bored and did some digging, replacing the missing or bricked files, but even once it loads its still super unstable. As for why the new .exe is loading the old 32bit files its not used for a long time is probably related to why its so broken. Be interesting to see if they say what the fault was but I doubt that will happen.
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    leemwatsonleemwatson Member Posts: 5,348 Arc User
    splatty wrote: »
    So the games been down for the whole day for some (a lot) of people, and Mike couldn't even bother to make an official post in the forum or update the launcher with a message? Just a single tweet for the mods to find and post here?

    Communications still not a strong point obviously.

    As for the actual fault, I got bored and did some digging, replacing the missing or bricked files, but even once it loads its still super unstable. As for why the new .exe is loading the old 32bit files its not used for a long time is probably related to why its so broken. Be interesting to see if they say what the fault was but I doubt that will happen.

    Probably because the time that the issue has cropped up, first noticed by Cryptic and acknowledged means Kael was not at work at the time!! The game hasn't been down 'the whole day'.
    "You don't want to patrol!? You don't want to escort!? You don't want to defend the Federation's Starbases!? Then why are you flying my Starships!? If you were a Klingon you'd be killed on the spot, but lucky for you.....you WERE in Starfleet. Let's see how New Zealand Penal Colony suits you." Adm A. Necheyev.
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    qultuqqultuq Member Posts: 988 Arc User
    According to Twitter it is supposed to be fixed this morning. Does anyone know when?
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    conradhauserconradhauser Member Posts: 143 Arc User
    edited April 2023
    I noticed it when I tried to patch my NWN LAST WEEK as I rarely go there but now I know what broke my STO
    somehow I got it working again by editing windows registry (deleted all cryptic entries)
    but then the new STO patch broke everything again
    so support was telling me my computer was the problem :p
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    fred26291#2759 fred26291
    fred26291#2759
         Member Posts: 1,266 Arc User
    I tried to start the launcher this morning its patching again, 3 gb and it has been going for an hour :( I have verry little hope of being able to get in the last day of the event before it goes away :( unfortunate cause next time I will have to really push to keep up cause for me the loss of 1 day is a BIG deal.
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    doctorstegidoctorstegi Member Posts: 1,194 Arc User
    It's not fixed as of now and I have the feeling it wont be before come down 7am pacific time. Why they wait so long is beyond me though.
    C-Store Inc. is still looking for active members on the fed side. If you don't have a fleet feel free to contact me in game @stegi.
This discussion has been closed.