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April 2023 Outage Discussion Thread

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  • baddmoonrizinbaddmoonrizin Member Posts: 10,897 Community Moderator
    echatty wrote: »
    echatty wrote: »
    We won't be able to get ingame till they fix whatever is wrong with it. BMR has said he will update us as soon as he gets word that it's fixed.

    Until then, we won't be able to get ingame.

    She. 😊

    My apologies :)

    Quite alright. 😊 I'm not a big BAD wolf. I'm just drawn that way. 😉
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  • aoav160aoav160 Member Posts: 443 Arc User
    Yep same here - got a patch and then everytime trying to launch:
    hz924i2ukt3o.jpg

    Still doing this at 22:55 UTC 6 April 2023
  • davefenestratordavefenestrator Member Posts: 10,660 Arc User
    Started playing just over a month ago WAS really getting into the game Spent a bit of real money already too Now I was wondering if that was a mistake Don't mean to be negative just real. Hope they do get it fixed soon cuz i wanna play Still . But if the game is broke....idk I like doing the quest some great story lines

    Don't worry too much about it. Issues like these are very rare.

    The last time the game was unplayable for everyone must have been years ago, I can't even remember when it happened to be honest.

    At least once or twice a year one of the new events starts out broken for the first day or so, but yes I can't remember when the last game-wide outage happened. STO has been very reliable about that.
  • rimmarierimmarie Member Posts: 418 Arc User
    ugh. still broken?

    Guess its time to re-watch today's episode of Star Trek Picard!

    Oddly enough, My fleet mate (the only one left) is actually able to log in with no problem (Champions too)
  • f9thretxcf9thretxc Member Posts: 505 Arc User
    Yep.

    Stoic Response : Well, these things happen.
    Cry Baby Response: But I only get one day off a week, wah! Wah!
    Kirk Response: https://www.youtube.com/watch?v=8ixabejG0O0

    Hang in there fellers. Think about it, Do they really want all this down time, which would cause harm on their profit line? Of course not. Yeah, It's frustrating, But hang in there.
    My mother always told me to walk away from a fight, The Marines taught me how.
  • foxeatingwolf#7316 foxeatingwolf Member Posts: 27 Arc User
    Long as events are extended by a couple days, I'm fine. I wanted to get in yesterday and today, but I always diversify my entertainment interests ^w^ . Its a very good idea in general.
  • ambassadorkael#6946 ambassadorkael Member, Administrator Posts: 2,678 Community Manager
    edited April 2023
    The events are definitely being extended. Sorry about this, gang. It's affecting all of our games, and the team is working their butts off to find the issue and fix it.

    Also, gang, I did post about this on the forums. Please remember that the Short News Updates thread exists. :)
  • cisticolacisticola Member Posts: 7 Arc User
    Talking of Tribbles, I do miss doing the Tribble Test Server, in the old days you always got a new Tribble...and that's really my biggest gripe with STO, There Is Just Not Enough Tribbles!

    I have scoured the entire game for every Tribble. I have fed them exotic foods, experimented on them, driven myself to bankruptcy, but still...Give me more tribbles!...You know, 'First Contact Tribble, I'm there, I'd be all over it.
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  • davefenestratordavefenestrator Member Posts: 10,660 Arc User
    edited April 2023
    The events are definitely being extended. Sorry about this, gang. It's affecting all of our games, and the team is working their butts off to find the issue and fix it.

    Also, gang, I did post about this on the forums. Please remember that the Short News Updates thread exists. :)

    <=== guilty. :raises hand:

    I call it "sticky blindness" where we fail to notice new posts to the topics stickied at the top of any forum. My telethon accepting donations towards finding a cure will be happening any day now.
  • f9thretxcf9thretxc Member Posts: 505 Arc User
    The events are definitely being extended. Sorry about this, gang. It's affecting all of our games, and the team is working their butts off to find the issue and fix it.

    Also, gang, I did post about this on the forums. Please remember that the Short News Updates thread exists. :)

    The whosiwhatits now? ;)

    Seriously, Tell the crew, Take a breath, Relax, The world isn't ending, again, Relax and fix the problem.

    you all have done the big three here.

    1: You communicated, and not just on here.
    2: You explained the problem which kind of ties into point 1.
    3: The more you over load the plumbing... <snickers> God Bless, Doohan .

    In the mean time, TRIBBLE it, We are all ST fans, Let's start a forum game or something, to help pass the time...
    My mother always told me to walk away from a fight, The Marines taught me how.
  • mickster#5106 mickster Member Posts: 5 Arc User
    //soo kewl we are getting the events extended -- what about the dill we cannot refine/earn (8000/day refine limit) and our character reps, daily endeavors, fleet projects.......

  • sthe91sthe91 Member Posts: 5,967 Arc User
    edited April 2023
    > @qultuq said:
    > It is unbelievable that there is no information about this on the website or here. Really what is the point of having a community manager if they aren't communicating with the community.

    In General Discussion, there is a stickied thread called STO Short News Updates. Also, the mods and players share news from STO's Twitter account in these threads.
    Where there is a Will, there is a Way.
  • ambassadorkael#6946 ambassadorkael Member, Administrator Posts: 2,678 Community Manager
    We've deployed a fix that should start to help people log in, but it may take some time and it may not work for you right away.
  • fred26291#2759 fred26291 Member Posts: 1,303 Arc User
    edited April 2023
    I just tried to get into the launcher, it did not try to update and it gave me the same error as before, client quit unexpectedly,
    Tried again, did a launcher update then a physical update once i logged in of plus 1gb worth of data, same error.
    Tried a 2nd time downloaded yet another gig plus of data also same error continues.
    launcher continues to fail with client quit unexpectedly.
    Post edited by fred26291#2759 on
  • echattyechatty Member Posts: 5,916 Arc User
    //soo kewl we are getting the events extended -- what about the dill we cannot refine/earn (8000/day refine limit) and our character reps, daily endeavors, fleet projects.......

    You'll just have to refine your dil when you get ingame, do your reps, endeavors and fleet projects too. They can't do anything about those. They shouldn't have to, IMO, those aren't as important as event completion. They're things you do every day anyway and don't have a time limit to complete. Your endeavors will simply turn over, not that bad.
    Now a LTS and loving it.
    Just because you spend money on this game, it does not entitle you to be a jerk if things don't go your way.
    I have come to the conclusion that I have a memory like Etch-A-Sketch. I shake my head and forget everything. :D
  • husk10#9106 husk10 Member Posts: 89 Arc User
    edited April 2023
    We've deployed a fix that should start to help people log in, but it may take some time and it may not work for you right away.

    Exactly what does this mean? My launcher updated but I still get the game quit unexpectedly error. It would seem the 2GB patch installed yesterday corrupted the game client as it's looking for .dll's that don't exist (steam-api64.dll and vivoxsdk.dll). I ran another force verify and 3.5GB of patching later no luck on launching.
  • cisticolacisticola Member Posts: 7 Arc User
    We've deployed a fix that should start to help people log in, but it may take some time and it may not work for you right away.

    Exactly what does this mean? My launcher updated but I still get the game quit unexpectedly error. It would seem the 2GB patch installed yesterday corrupted the game client as it's looking for .dll's that don't exist (steam-api64.dll and vivoxsdk.dll). I ran another force verify and 3.5GB of patching later no luck on launching.

    I did the same as you, except 4.9GB later, no joy, same error
  • maximus64maximus64 Member Posts: 32 Arc User
    Same situation: the game keeps downloading patches every time I restart the launcher/PC, but the problem remains the same.
  • wraithshadow13wraithshadow13 Member Posts: 1,728 Arc User
    For me, the game was working fine an hour and a half/two hours ago, but my event daily was on cooldown. Checking back after the cooldown should have ended, i can no longer access the game.

    I had a small patch, no luck.

    Closed and reopened to another patch, longer this time, no luck.

    Small patch, no go.

    No patches but i still can't get into the game.

    Now another minute or two long patch, which patched up to 101.8%, which is just weird.

    And finally, more small patches but i still can't get in, along with the messages of "Error 2: File not found" or "Unable to start game client: client quit unexpectedly"
  • maximus64maximus64 Member Posts: 32 Arc User
    I haven't been able to enter the game since yesterday after the last patch. Now it keeps downloading small or big patches every time I restart the launcher, but they have no practical effect: no access.
  • jonnyrocket#1627 jonnyrocket Member Posts: 14 Arc User
    Got a small patch. Still a no go on loggin in same error message
  • trigunislife#2432 trigunislife Member Posts: 2 New User
    still down here
  • magsawmagsaw Member Posts: 2 Arc User
    I just got back into STO after a year of not playing. Got a good two solid days back in and now this? Is this sort of thing common now, or did I just choose the wrong time to return? Last night it was crashing during map loads so often I gave up, and this morning, they'd somehow managed to break it worse, to the point where it won't load past the patch client.
  • philchapphilchap Member Posts: 269 Arc User
    still down here
  • echattyechatty Member Posts: 5,916 Arc User
    magsaw wrote: »
    I just got back into STO after a year of not playing. Got a good two solid days back in and now this? Is this sort of thing common now, or did I just choose the wrong time to return? Last night it was crashing during map loads so often I gave up, and this morning, they'd somehow managed to break it worse, to the point where it won't load past the patch client.

    It's not common. The last time there was a system-wide glitch like this was more than a year ago. They're working to fix it and will adjust the events accordingly so hopefully people can complete them.
    Now a LTS and loving it.
    Just because you spend money on this game, it does not entitle you to be a jerk if things don't go your way.
    I have come to the conclusion that I have a memory like Etch-A-Sketch. I shake my head and forget everything. :D
  • dustin#7865 dustin Member Posts: 3 Arc User
    I have been playing most of the day for about 7 hours off and on and it crashed on me just after i bought zen 40 minutes now i cant get back in at all
  • rocketman33#0665 rocketman33 Member Posts: 95 Arc User
    Lengthy patch slowly loads, then I get the infamous game client fail error. Second try = same thing.
    I'm not going to bother with the force verify. Giving up & will check the forums tomorrow.
  • cyberoiduscyberoidus Member Posts: 15 Arc User
    I downloaded the patch on launcher , then patch the game , (witch keeps doing it over and over each time i close the launcher), and i have the same message ,can't go in the game....unable to start client.client left unexpectedly....:(
    i give up for today hell with it.
  • myklodmyklod Member Posts: 35 Arc User
    Same as others; logged in > patched > same error > logged into launcher again > patched > same error > force verified > same patch redownloaded > same error.
This discussion has been closed.