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SUPER LAG, RUBBERBANDING

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  • tom40stom40s Member Posts: 132 Arc User
    edited September 2019
    Just another checking in with severe lag.

    I have a top end gaming computer with a 300mbit/s internet connection. None, zero, zip, nada of my other games has any lag, none. Only STO.

    Those claiming no lag, I just do not believe you.

    One thing I noticed is when the lag hits it seems to be one giant spike followed immediately by a smaller spike. Anyone else seeing this?

    Also I'm now seeing a delay in commands. For example, during SCM (Space Combat Maneuvering) I'll blip the Full Impulse (mapped to my t key so I press tt) to get to the next bad guy. The second t is not being detected about half the time, which results in me going plaid right past them :-) and I have to hit t a third time. Something has changed.

    Another area that seems to be related to lag is I use 2 macros with "Target_Enemy_Near" and another "Target_Enemy_Near_Forarc 120". When I kill a bad guy, I hit one of the macros. There is a delay of about 4 seconds before they work. Usually on the first press it targets some pizza place in Cleveland (why Cryptic hates this place I have no idea :-) ) despite a bad guy being one inch away from me. Finally after 4 seconds it targets correctly.

    Cryptic, more than happy to provide data to help out. I think it goes without saying we are all cheering for you. But the lag is making it hard to enjoy STO.



    I also have a top end computer, and I do not play any other games really but I use it for my school and videos play fine, I am a 48 year old Nurse and have spent a couple thousand dollars on this game. But when you said a big spike and then a smaller one I have experienced that as well, I use to experience lag, but right now it rubber banding, rubber banding, rubber banding!, just continuous rubber banding. and it is making it harder to play, I know STO is free to play now, but I did buy a gold membership in 2012, which is the same price it is now, and I also buy expansion packs every time they come out except for discovery because I can not watch it in the USA with out getting another streaming subscription but that's a total different issue. and I have my own fleet with me, myself, and I, so I buy cryptic coins or whatever they are now to turn into dilithium to complete projects, but if I can not play the game I will not be doing that anymore, any of it. Oh yes I have also bought a lot of lock box keys, its a real problem with me. Cryptic want my addiction to continue? Than fix this!
  • pottsey5gpottsey5g Member Posts: 4,230 Arc User
    Twice now due to lag and rubberbanding I have had the new patrols break on me. I fly into the correct area, rubberband back outside and the mission gets all confused unable to continue. Which leaves me no option other to warp out which sets a 30min cooldown timer going :(
  • leemwatsonleemwatson Member Posts: 5,421 Arc User
    pottsey5g wrote: »
    Twice now due to lag and rubberbanding I have had the new patrols break on me. I fly into the correct area, rubberband back outside and the mission gets all confused unable to continue. Which leaves me no option other to warp out which sets a 30min cooldown timer going :(

    I'm pretty much convinced this is a state-side issue with Akamai. Played for a few hours and not a jot of an issue here. UK and EU has laws for net-neutrality which the US doesn't have, and with the traceroutes I've seen US side it looks like Akamai isn't being fair with it's routing of traffic. At least people are starting to understand it's not the servers at fault.
    "You don't want to patrol!? You don't want to escort!? You don't want to defend the Federation's Starbases!? Then why are you flying my Starships!? If you were a Klingon you'd be killed on the spot, but lucky for you.....you WERE in Starfleet. Let's see how New Zealand Penal Colony suits you." Adm A. Necheyev.
  • phoenixc#0738 phoenixc Member Posts: 5,757 Arc User
    edited September 2019
    leemwatson wrote: »
    pottsey5g wrote: »
    Twice now due to lag and rubberbanding I have had the new patrols break on me. I fly into the correct area, rubberband back outside and the mission gets all confused unable to continue. Which leaves me no option other to warp out which sets a 30min cooldown timer going :(

    I'm pretty much convinced this is a state-side issue with Akamai. Played for a few hours and not a jot of an issue here. UK and EU has laws for net-neutrality which the US doesn't have, and with the traceroutes I've seen US side it looks like Akamai isn't being fair with it's routing of traffic. At least people are starting to understand it's not the servers at fault.

    The end of net neutrality here in the US is probably a big part of it. The STO/Champions/Neverwinter engine seems to have slightly more control upload traffic in proportion to download traffic compared to a lot of other games and since upload is what costs money Akami might be "traffic shaping" the game traffic onto higher latency routes to blunt the control upload spikes. Cryptic's ISP might not have as good of a deal with Akami which would do it too if Akami is moving to the post-neutrality model already.

    I have noticed a similar difference in the Elder Scrolls NA and EU servers, with the EU seeming less laggy despite a slightly higher response time from the distance and it could be that possible upload traffic shaping at work there too since Akami and other companies cannot be as blatant about it with stuff originating from the EU. Ping and tracert only look at round trip times as a whole and do not tell you the upload/download stuff separately and it is delays in the control signals going up that mostly produce the kind of 'button missfire' type lag that people keep talking about here and in chat (the rubber banding could be either way).
  • tom40stom40s Member Posts: 132 Arc User
    edited September 2019
    (Political comments moderated out. - BMR)
    Post edited by baddmoonrizin on
  • sthe91sthe91 Member Posts: 5,858 Arc User
    Yes, this is an Akamai Technologies problem and has nothing to do with net neutrality. Can we please leave politics out of it. Thanks :)
    Where there is a Will, there is a Way.
  • ussvaliant#6064 ussvaliant Member Posts: 1,006 Arc User
    edited September 2019
    The lag and rubberbanding has been worse than usual today

    Tracing route to patchserver.crypticstudios.com [208.95.184.200]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms ttrouter [192.168.1.1]
    2 * * * Request timed out.
    3 9 ms 11 ms 9 ms host-78-151-230-227.as13285.net [78.151.230.227]
    4 9 ms 9 ms 9 ms host-78-151-230-240.as13285.net [78.151.230.240]
    5 12 ms 11 ms 12 ms host-78-144-0-69.as13285.net [78.144.0.69]
    6 13 ms 13 ms 13 ms akamai.prolexic.com [195.66.224.31]
    7 13 ms 13 ms 12 ms po110.bs-a.sech-lon2.netarch.akamai.com [72.52.60.192]
    8 13 ms 13 ms 13 ms a72-52-1-189.deploy.static.akamaitechnologies.com [72.52.1.189]
    9 59 ms 52 ms 44 ms ae120.access-a.sech-lon2.netarch.akamai.com [72.52.60.197]
    10 223 ms 221 ms 306 ms 93.191.173.11
    11 93 ms 92 ms 92 ms a72-52-27-212.deploy.static.akamaitechnologies.com [72.52.27.212]
    12 101 ms 96 ms 95 ms 198.49.243.237
    13 92 ms 92 ms 92 ms patchserver.crypticstudios.com [208.95.184.200]

    Trace complete.

    Tracing route to patchserver.crypticstudios.com [208.95.184.200]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms ttrouter [192.168.1.1]
    2 * * * Request timed out.
    3 9 ms 8 ms 9 ms host-78-151-230-227.as13285.net [78.151.230.227]
    4 9 ms 10 ms 8 ms host-78-151-230-240.as13285.net [78.151.230.240]
    5 12 ms 12 ms 11 ms host-78-144-0-69.as13285.net [78.144.0.69]
    6 13 ms 14 ms 14 ms akamai.prolexic.com [195.66.224.31]
    7 13 ms 13 ms 13 ms po110.bs-a.sech-lon2.netarch.akamai.com [72.52.60.192]
    8 13 ms 13 ms 13 ms a72-52-1-189.deploy.static.akamaitechnologies.com [72.52.1.189]
    9 208 ms 151 ms 158 ms ae120.access-a.sech-lon2.netarch.akamai.com [72.52.60.197]
    10 231 ms 227 ms 262 ms 93.191.173.11
    11 92 ms 93 ms 92 ms a72-52-27-212.deploy.static.akamaitechnologies.com [72.52.27.212]
    12 100 ms 95 ms 98 ms 198.49.243.237
    13 92 ms 92 ms 92 ms patchserver.crypticstudios.com [208.95.184.200]

    Trace complete.
    maR4zDV.jpg

    Hello rubber banding my old friend, time to bounce around the battlezone again, where are all my bug reports going?, out of love with this game I am falling, As Cryptic fail to acknowledge a problem exists, Shakes an angry fist, And from Support all I'm hearing are the sounds of silence.
  • captmallor#5170 captmallor Member Posts: 1 New User
    It appears the node on hop 13 is having issues. Been having a lot of lag and rubber banding both yesterday and all day today.

    11 24 ms 21 ms 23 ms po110.bs-a.sech-iad.netarch.akamai.com [209.200.144.192]
    12 * * * Request timed out.
    13 175 ms 188 ms 184 ms ae120.access-a.sech-iad.netarch.akamai.com [209.200.144.197]
    14 24 ms 23 ms 24 ms a72-52-27-212.deploy.static.akamaitechnologies.com [72.52.27.212]
  • trekpuppytrekpuppy Member Posts: 446 Arc User
    It appears the node on hop 13 is having issues. Been having a lot of lag and rubber banding both yesterday and all day today.

    11 24 ms 21 ms 23 ms po110.bs-a.sech-iad.netarch.akamai.com [209.200.144.192]
    12 * * * Request timed out.
    13 175 ms 188 ms 184 ms ae120.access-a.sech-iad.netarch.akamai.com [209.200.144.197]
    14 24 ms 23 ms 24 ms a72-52-27-212.deploy.static.akamaitechnologies.com [72.52.27.212]

    You are misinterpreting the information here. The numbers on node 13 shows the time it takes for a traceroute probe (ICMP ECHO REQUEST/ECHO REPLY) directed TO that specific node to return to you. Another probe sent to node 14 returns in the normal expected time and this probe has to go THROUGH node 13 twice. Thus, node 13 does not delay data forwarded THROUGH it, like traceroute probes or STO game data. It does however delay ICMP traffic directed TO it for whatever reason. The game neither talks ICMP nor communicates with this node and is therefore unaffected.
    ---
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  • pottsey5gpottsey5g Member Posts: 4,230 Arc User
    edited September 2019
    Like others its only getting worse for me. On top of the two failed patrols due to lag/rubberbanding. Yesterday I shot a single sniper shot at a NPC and counted aprox 5 seconds before the hit registered, displayed damage and then died. Its not that bad all the time but it seems to be increasing how often it happens.
  • tom40stom40s Member Posts: 132 Arc User
    (no one freak out nothing political) HA my post got taken down because it was political, I knew some one was monitoring this, But no real answer about the rubber banding problem. Mr. or Mrs. monitor can you please tell us if cryptic or whom ever is going to do something about this problem, I keep reading it is a US problem. A few weeks ago or maybe a month ago cryptic put in its update about a fix for lag which they did, but then a week or two latter the rubber banding issues began. Please answer in simple terms since I am a nurse and the last time I did anything in programing was in high school and that was Pascal and qBasic.
  • tom40stom40s Member Posts: 132 Arc User
    Oh and the patch notes I am talking about were on 7/11/19 General: "Made behind the scenes changes to improve server performance and reduce the feeling of lag." which I believe did help for a while but updates since then are when large amounts of players began experiencing the rubber banding, especially the mycelial realm addition. I also have a computer that is a few months old "Omen" and I have noticed when I play mycelial realm my GPU temp goes up to 97 Celsius, graphics card GeForce RTX 2060 plenty of RAM and Memory. I also play on wireless since my ethernet connection is on the first floor but my signal is strong. Any tips on using a splitter and running it to a second floor, I also have a program on Omen that merges WIFI signal with the ethernet signal.
  • ussvaliant#6064 ussvaliant Member Posts: 1,006 Arc User
    tom40s wrote: »
    Oh and the patch notes I am talking about were on 7/11/19 General: "Made behind the scenes changes to improve server performance and reduce the feeling of lag." which I believe did help for a while but updates since then are when large amounts of players began experiencing the rubber banding, especially the mycelial realm addition. I also have a computer that is a few months old "Omen" and I have noticed when I play mycelial realm my GPU temp goes up to 97 Celsius, graphics card GeForce RTX 2060 plenty of RAM and Memory. I also play on wireless since my ethernet connection is on the first floor but my signal is strong. Any tips on using a splitter and running it to a second floor, I also have a program on Omen that merges WIFI signal with the ethernet signal.

    I'm here in the UK and that patch sadly did nothing towards the performance issues i'm experiencing
    maR4zDV.jpg

    Hello rubber banding my old friend, time to bounce around the battlezone again, where are all my bug reports going?, out of love with this game I am falling, As Cryptic fail to acknowledge a problem exists, Shakes an angry fist, And from Support all I'm hearing are the sounds of silence.
  • pottsey5gpottsey5g Member Posts: 4,230 Arc User
    tom40s wrote: »
    Oh and the patch notes I am talking about were on 7/11/19 General: "Made behind the scenes changes to improve server performance and reduce the feeling of lag." which I believe did help for a while but updates since then are when large amounts of players began experiencing the rubber banding, especially the mycelial realm addition. I also have a computer that is a few months old "Omen" and I have noticed when I play mycelial realm my GPU temp goes up to 97 Celsius, graphics card GeForce RTX 2060 plenty of RAM and Memory. I also play on wireless since my ethernet connection is on the first floor but my signal is strong. Any tips on using a splitter and running it to a second floor, I also have a program on Omen that merges WIFI signal with the ethernet signal.

    I'm here in the UK and that patch sadly did nothing towards the performance issues i'm experiencing
    If anything its worse after that patch. It was better for a day then went downhill from there.
  • ussvaliant#6064 ussvaliant Member Posts: 1,006 Arc User
    Ok logged on after patch i ran a Dyson Battlezone and got the rubberbanding/snr experience.

    So until the server issues see some improvement I will no longer spend a single penny on this game. Got beyond a joke now and i'm fed up with it
    maR4zDV.jpg

    Hello rubber banding my old friend, time to bounce around the battlezone again, where are all my bug reports going?, out of love with this game I am falling, As Cryptic fail to acknowledge a problem exists, Shakes an angry fist, And from Support all I'm hearing are the sounds of silence.
  • dedman#7249 dedman Member Posts: 2 Arc User
    Just so u are aware there is a problem with shard provider on ps4. When i try to log in it says there are no shards available.i am a lifetime member. Plz fix this ASAP
  • salvation4salvation4 Member Posts: 1,167 Arc User
    TRIBBLE hit the fan on PC too..
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  • echattyechatty Member Posts: 5,916 Arc User
    I got booted off on my F2P twice this morning, in the middle of the first space battle in Beneath the Skin and the first ground battle on the same mission. Was very annoying.
    Now a LTS and loving it.
    Just because you spend money on this game, it does not entitle you to be a jerk if things don't go your way.
    I have come to the conclusion that I have a memory like Etch-A-Sketch. I shake my head and forget everything. :D
  • tom40stom40s Member Posts: 132 Arc User
    edited September 2019
    yes it does: todays update 5 hours? did any one read the release notes practically nothing on them and nothing about the problems most of us are having.
  • sthe91sthe91 Member Posts: 5,858 Arc User
    tom40s wrote: »
    yes it does: todays update 5 hours? did any one read the release notes practically nothing on them and nothing about the problems most of us are having.

    The update is five hours because this is a maintenance for all Cryptic titles and not just STO.
    Where there is a Will, there is a Way.
  • truewarpertruewarper Member Posts: 929 Arc User
    tom40s wrote: »
    yes it does: todays update 5 hours? did any one read the release notes practically nothing on them and nothing about the problems most of us are having.

    Any internet gaming company is always at the mercy of the ISPs that give the access to be online. Then comes the infrastructure that is exist between smaller third parties that connect with the bigger companies, somewhere out there, exist a bottle necking, when that happens traffic is shifting to another gateway, that doesn't have major issues, but soon or later. That too, becomes overwhelm with the extra request for service, and they *3rd parties*, they throttle down their bandwidth, to avoid most of the time...a shutdown. This situation now has gotten worse overtime...and back then, these issues were non-existence, very minimum, almost ZERO.

    But as the market expanded, the issues of maintaining the service in a decent fashion, has shown the cracks on it's growth, if there a standard setup issued by the government regulation, I suspect theses hiccups would be few or far between. Now, adding the natural disasters plaquing the infrastructure of late...the small cracks that existed before, are becoming growing chasms, and we the general public and gaming companies are at the mercy of this. Until there is a universal meeting of the minds, and the until the infrastructure is made solid enough to function at near peak efficiency at some point.

    The rubber banding will continue...
    The dropouts will show up...
    And we continue to suffer, waiting for peace to return, without the headaches forever encroaching on our minds.

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  • mirrorterranmirrorterran Member Posts: 423 Arc User
    Apparently the CEO of Akamai Technologies is a big star trek fan. Maybe we should contact him directly.
    Is Cryptic still a star trek fan? Since they seem loathe to discuss this topic.
  • sthe91sthe91 Member Posts: 5,858 Arc User
    Apparently the CEO of Akamai Technologies is a big star trek fan. Maybe we should contact him directly.
    Is Cryptic still a star trek fan? Since they seem loathe to discuss this topic.

    I did not know that about the CEO of Akamai Technologies. As for Cryptic, lots of the people who work on Star Trek Online are Star Trek fans. Maybe there is a reason they are not discussing this. Maybe trying to get to the bottom of it. After all, ambassadorkael did ask for tracerts showing the problem. So they are aware of it.
    Where there is a Will, there is a Way.
  • ussvaliant#6064 ussvaliant Member Posts: 1,006 Arc User
    whether this is a popular statement or not but the servers at present are an absolute disgrace. Rubberbanding and Lagging all over the place

    v8xurRY.jpg
    maR4zDV.jpg

    Hello rubber banding my old friend, time to bounce around the battlezone again, where are all my bug reports going?, out of love with this game I am falling, As Cryptic fail to acknowledge a problem exists, Shakes an angry fist, And from Support all I'm hearing are the sounds of silence.
  • doctorstegidoctorstegi Member Posts: 1,216 Arc User
    So today i did my dilly mining and the first time i have had weird issues going on. Lag of course as well on the mine but stuff like the mini game would jump forward award me extra points i never did or while stopping to mine the mini game window opened and my character just kept walking til the asteroid got to steep. The rubber banding on DS9 is insane. I play a few other online games but the amount of lag I'm getting here in STO on a daily base I never encountered anywhere before. I guess lag of communication from Cryptic has something to do that they have no clue how to fix it. Its been going on since months and getting worse by the patches. But hey at least the sales keep coming, today is another Lockbox Key sale, its truely been a while since we had one...
    C-Store Inc. is still looking for active members on the fed side. If you don't have a fleet feel free to contact me in game @stegi.
  • tom40stom40s Member Posts: 132 Arc User
    Well I guess I am done playing for a while and if they do not fix this forever. maybe the Orville will come up with a online game that is like startrek online but actually works. After todays update, the excessive lag is back along with the rubber banding, attempted to play ground and kept getting turned around because of it could not play at all, space too, uninstalled twice, force verified, the game is now unplayable.
  • sthe91sthe91 Member Posts: 5,858 Arc User
    edited September 2019
    azrael605 wrote: »
    I have no lag whatsoever on STO so once again as usual the actual problem is between you and Cryptic not the servers.

    I also have been having lag and SNRs a lot since April. No, the problem is not between me and Cryptic, it has to do with one of their servers connected with Akamai Technologies. Just because you have not been experiencing lag and SNRs when you play, does not mean a problem does not exist with their servers. Thanks. :)
    Where there is a Will, there is a Way.
  • seaofsorrowsseaofsorrows Member Posts: 10,918 Arc User
    edited September 2019
    azrael605 wrote: »

    None of this is true. It may be happening to you but it is not happening to me or many others therefore it is not the game that is the problem.

    You need to stop.

    If you're honestly trying to say this game has no lag, you're either totally deluded or you're flat out lying. Either way, this thread is for people that are having issues with Lag, if you want to pretend that you don't have any then fine.. but you're contributing nothing to this thread.

    To say this game is never laggy for you is about as believable as saying you take a Pegasus to work every day. I may not get it all the time, and I don't get it nearly as bad as some people report, but to actually say you have 'no lag' is utterly ridiculous. Today for example, I logged out because it was just too laggy to bother. I am running a frikkn' super computer on a ridiculously fast connection.. it's sure as hell not me. I can play tomorrow and it will be smooth as silk, I roll the dice every time I boot up STO just like everyone else.

    There is absolutely no way you never have lag.
    Insert witty signature line here.
  • baddmoonrizinbaddmoonrizin Member Posts: 10,733 Community Moderator
    OK, let's everyone chill here. I think what azrael is trying to say is that it is not Cryptic's servers themselves. It seems pretty clear from all the data so far that the issue is the Akamai server, which isn't Cryptic's server, but a third party server. OK, Cryptic may be using their server for security, but that doesn't mean they can just up and change that. There is most likely a contract in place that can't just be dropped, I'm sure. But the tracerts could be helpful in getting something done. Please continue to post your tracerts. And let's please not attack one another. It's not necessary to be rude just because you don't get lag or because you do. Not everyone's experiences here are necessarily going to be the same. Thank you.
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  • legendarylycan#5411 legendarylycan Member Posts: 37,282 Arc User
    i'd like to know what the hell kind of NASA-grade modem you have that it takes a cat KNOCKING IT ON THE FLOOR before you even start to notice minor issues...because i want one​​
    Like special weapons from other Star Trek games? Wondering if they can be replicated in STO even a little bit? Check this out: https://forum.arcgames.com/startrekonline/discussion/1262277/a-mostly-comprehensive-guide-to-star-trek-videogame-special-weapons-and-their-sto-equivalents

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