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[Season 13] Official Feedback Thread on the Queues, New UI, and PPS

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  • e30erneste30ernest Member Posts: 1,794 Arc User
    My bad then. I never really looked into queue groups whenever I formed a team for PUGs.
  • meimeitoomeimeitoo Member Posts: 12,594 Arc User
    That being said, if it really is PPS causing my issue + Ernest's skipping intentionally, then this must be the most ridiculous and counterintuitive feature they've implemented.


    And yet I'm pretty sure PPS, FFS, is exactly what it is! :P System is always blabbing about how it 'matched' you with other team members (presumably of more-or-less equal ability). I doubt said 'you' includes a whole team. And I doubt even more they'll fix it. I mean, it's not like they fixed any of the more common (and very valid) complaints about the new UI, either.
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  • peterconnorfirstpeterconnorfirst Member Posts: 6,225 Arc User
    edited May 2017
    Cool of u to bring this topic up Tune, yea its a royal pain.

    For the time beeing we use the following workaround when queueing up a team and not going fill team (private):

    1) Team leader, set to TEAM MODE b4 inviting anybody. Yea I know it keeps resetting to invite mode but keep at it, this seems to be the core of the bug and usually works after 2-50 tries.

    2) Have all of the peeps u like to invite leave their former que group b4 u invite them to your team.

    3) Start team invites

    4) Wait till all have accepted the teaminvite as well as the automatic que group invite. Sometimes the system needs a few secs. When the lil green heads besides the name of ur team have disapeard...

    5) ...que up.

    TADA you and your team may finaly play together again in this 7 year old game. :)

    P.S. Klingons still not welcome!
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    teamwork to reach a goal is awesome and highly appreciated
  • tunebreakertunebreaker Member Posts: 1,222 Arc User
    Cool of u to bring this topic up Tune, yea its a royal pain.

    For the time beeing we use the following workaround when queueing up a team and not going fill team (private):

    1) Team leader, set to TEAM MODE b4 inviting anybody. Yea I know it keeps resetting to invite mode but keep at it, this seems to be the core of the bug and usually works after 2-50 tries.

    2) Have all of the peeps u like to invite leave their former que group b4 u invite them to your team.

    3) Start team invites

    4) Wait till all have accepted the teaminvite as well as the automatic que group invite. Sometimes the system needs a few secs. When the lil green heads besides the name of ur team have disapeard...

    5) ...que up.

    Huge thanks @peterconnorfirst for sharing it with us in TSC and in here. :) Even though it can be PITA and take a while (especially point 1), eventually it seems to work.
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  • baddmoonrizinbaddmoonrizin Member Posts: 11,019 Community Moderator
    edited May 2017
    @mattjohnsonva I understand, but it was decided that it would be better to focus the discussion under a single thread, so that it could be better tracked. Your poll results are still linked here in the OP.
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  • ambassadorkael#6946 ambassadorkael Member, Administrator Posts: 2,679 Community Manager
    > @mattjohnsonva said:
    > baddmoonrizin wrote: »
    >
    > @mattjohnsonva I understand, but it was decided that it would be better to focus the discussion under a single thread, so that it could be better tracked. Your poll results are still linked here in the OP.
    >
    >
    >
    >
    > Thanks for the reply. Do I understand then from your comments and actions that this issue is being actively investigated by the devs?

    Yup, we're looking into it.
  • sleeeperr1sleeeperr1 Member Posts: 91 Arc User
    Can we get a response on Tykens Rift's double boosted drain and Shield Refrequencer damage proc overpreforming from a dev ????
  • burstdragon323burstdragon323 Member Posts: 853 Arc User
    Everyone voting in the negative are just overreacting.

    It's a new interface, there is bound to be issues, stop calling for the old Queue UI, IT WAS LAGGY ON ANY SYSTEM.
  • baddmoonrizinbaddmoonrizin Member Posts: 11,019 Community Moderator
    @sleeeperr1 That would be a separate thread. Let's keep this one on topic. Thanks.
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  • shadowkoshshadowkosh Member Posts: 1,688 Arc User
    Is anyone having trouble joining a PVE or STF in Teams
  • markhawkmanmarkhawkman Member Posts: 35,236 Arc User
    Not me. not that I normally queue but when I have it's worked.
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    My character Tsin'xing
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  • ckohntrekckohntrek Member Posts: 2 Arc User
    Good Grief!!! ROLL BACK THE OLD SYSTEM!!! Unless I'm doing something wrong, I can only Que for 1 PVE at a time instead of 3...and even then when it says I'm in the Que it is taking forever and a day for the dang thing to start (since wait time ALWAYS says for me N/A)
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  • ckohntrekckohntrek Member Posts: 2 Arc User
    ckohntrek wrote: »
    Good Grief!!! ROLL BACK THE OLD SYSTEM!!! Unless I'm doing something wrong, I can only Que for 1 PVE at a time instead of 3...and even then when it says I'm in the Que it is taking forever and a day for the dang thing to start (since wait time ALWAYS says for me N/A)
    You are doing something wrong, you check ALL the boxes for EVERY queue you want to maybe join before hitting join queue.

    Thankx somta...I think I got that part, but it will not let me que for say 'Core Assault' normal & advanced at the same time...used to be able to do that :/
  • cestovatelkacestovatelka Member Posts: 16 Arc User
    edited May 2017
    Sorry, nothing in this was helpful or constructive. Just a rant to flame and potentially incite others. Moderated out.
    Post edited by baddmoonrizin on
  • lordsteve1lordsteve1 Member Posts: 3,492 Arc User
    I had already posted a reply to a thread about the UI and match-making system which then vanished when all the threads were blended together.
    I know you're trying to keep the posts all in one place for whatever reason but it does mean that a lot of pertinent and valid criticism was lost in that thread merge. It almost seems like a means of hiding some of the opinions to portray a better image of what's going on. I'm sure you'll deny that is the case but I'm sorry it sure looks that way.
    If you have multiple threads pointing out serious issues that are damaging to the reputation of the game then you have a serious problem in your hands, hiding those opinions away is bad form.

    Regarding the UI and matchmaking system, I feel strongly that it was a very bad and insulting move frankly to push it onto pc players in its current state. We are not your gunniea pigs or your QA deptartment, we are paying customers who should be getting given working systems. Also the fact his looks like a really bad console port also annoys a lot of us too, the pc interface of a mouse and keyboard means we don't need silly console based UI's. We were doing fine with what we had and it worked, it performed its intended role. This new abomination is doing the complete opposite, it's putting people off playing and that is very bad for this game.
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  • skullblits#4627 skullblits Member Posts: 1,273 Arc User
    if this is same system as consoles have.
    why hasn't are Q system been looked into for improvement?

    I mean we have had it from launch. and no one has offered to look into it for improvement.

    we have pritty much the sameish problem's.

    teams disbanding after a game.

    no count down to joining a match.

    the filters we have seem to work well. for switching difficulties.

    I guess why the majority of consoles players have been quiet about it. is because it's all we have known.

    so from launch there hasn't been any attempt for much improvement. also no feedback threads opened.

    because we could have beta tested this for the PC. but as I said. no attempt's of gaining feed back from those who had it 1st.

    just saying
  • ussvaliant#6064 ussvaliant Member Posts: 1,006 Arc User
    lordsteve1 wrote: »
    I know you're trying to keep the posts all in one place for whatever reason but it does mean that a lot of pertinent and valid criticism was lost in that thread merge. It almost seems like a means of hiding some of the opinions to portray a better image of what's going on. I'm sure you'll deny that is the case but I'm sorry it sure looks that way.
    If you have multiple threads pointing out serious issues that are damaging to the reputation of the game then you have a serious problem in your hands, hiding those opinions away is bad form.

    It could certainly be perceived this way. 1 thread debating the new UI certainly looks better to new visitors to the site than several separate threads.

    I also agree that a lot of pertinent and valid criticism could get lost in 1 mega thread but if the Powers that be are genuinely interested in our feedback about this new UI and improving it then they will search through the thread to find the relevant comments (Not holding my breath on that one)
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  • warpangelwarpangel Member Posts: 9,427 Arc User
    Well if there is dev attention...

    To restore previous level of functionality it needs:
    1. An option to display Normal/Advanced/Elite on separate lines like before
    2. Ability to queue for multiple difficulty levels of the same queue at the same time
    3. The cooldowns display
    4. That window that shows state and timeout for waiting players to accept the queue/waiting map transfer like before, so you're not surprised the map transfer pops while you're doing something else
    5. An "All" category tab

    And of course fixing the bugs so it actually does what it's supposed to, but that goes without saying.

    To restore the previous level of convenience, it would also need:
    6. The ability to join a queue with a double-click (or even better, ditch the checkbox and put a one-click "join this queue" button there instead)
    7. The ability to join or leave queues independently, instead of being required to leave all queues and then rejoin with new selections

    And then to make it even better than it was before, it could have:
    8. Ability to start private queues with no minimum player requirement
    9. "Favorites" and/or "Recently played" category tabs to quickly find favorite queues
    10. Option to remember what other queues you are in when starting one and ask to rejoin the others after the first one is finished
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  • baddmoonrizinbaddmoonrizin Member Posts: 11,019 Community Moderator
    warpangel wrote: »
    Well if there is dev attention...

    To restore previous level of functionality it needs:
    1. An option to display Normal/Advanced/Elite on separate lines like before
    2. Ability to queue for multiple difficulty levels of the same queue at the same time
    3. The cooldowns display
    4. That window that shows state and timeout for waiting players to accept the queue/waiting map transfer like before, so you're not surprised the map transfer pops while you're doing something else
    5. An "All" category tab

    And of course fixing the bugs so it actually does what it's supposed to, but that goes without saying.

    To restore the previous level of convenience, it would also need:
    6. The ability to join a queue with a double-click (or even better, ditch the checkbox and put a one-click "join this queue" button there instead)
    7. The ability to join or leave queues independently, instead of being required to leave all queues and then rejoin with new selections

    And then to make it even better than it was before, it could have:
    8. Ability to start private queues with no minimum player requirement
    9. "Favorites" and/or "Recently played" category tabs to quickly find favorite queues
    10. Option to remember what other queues you are in when starting one and ask to rejoin the others after the first one is finished

    I like these! ^^

    Agreed
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  • risian4risian4 Member Posts: 3,711 Arc User
    I also like those suggestions. However, when the old UI had so many advantages, and the new one has so many drawbacks, I get the feeling that returning to the older one and trying to improve that one would make more sense than trying to improve the vastly inferior design we're stuck with right now.

    That of course would mean that they would have to admit that the new design is worse than what we had. Based on what I've heard in-game and considering the poll results, that isn't too far from the truth though.



    Admitting this mistake is not a bad thing - it would allow the team to improve on the already superior thing they created a long time ago. I'd advise to just build on that older work. Just use the old one and create different tabs based on Reputation or difficulty for example, that will significantly shorten the list.


    The new UI may be fancier and look more impressive, when the funcionality is clearly less then it's not something to celebrate or even be fond of. Just accept that the newer creation was not better, and try to move on. I doubt anyone is going to complain if you admit that the new UI is worse and will therefore be temporarily replaced by the old one, which will then serve as the template that will be improved.

  • risian4risian4 Member Posts: 3,711 Arc User
    Something I just realised: the team or the lead Dev may of course genuinely believe that the new UI is better. Which would make it difficult for them to accept the, dare I say it, for them alternative truth.

    Given the many criteria (amount of clicks needed, amount of information available, predictability, options to queue for different difficulties or just options available in general) that have been mentioned to show why it is arguably worse, I wonder how reasonable this belief is though.
  • cestovatelkacestovatelka Member Posts: 16 Arc User
    edited May 2017
    Discussion of moderation removed.
    Post edited by baddmoonrizin on
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