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Forums > Home› Support› C-Store, ZEN, and Promotions

How to redeem Veteran Reward?

colettebrunalcolettebrunal Member Posts: 2 Arc User
in C-Store, ZEN, and Promotions
I got an EMAIL today about redeeming a code as a veteran reward. I get a free T6 ship and a level boost to 60. I reddemed the code, but my character was not 60. I only have one character, and he is 53.

How do I actually get the level boost?

Comments

  • girnarngirnarn Member Posts: 1 Arc User
    Seconded, also having trouble with this. code was accepted by website but character still 52 and no ship
  • knightace3knightace3 Member Posts: 2 Arc User
    You need to use the C-Store in game to claim the ship and level boost once you entered the code. Look under Promotions Tab in the C-Store. When claimed it will put a item in your inventory that you need to use to boost you to 60.
  • kajofolfkajofolf Member Posts: 69 Arc User
    edited August 2015
    I got this email as well. But when I entered the Code I first got the message that the code is invalid. 2nd try doesn't give any message at all.

    I have no item under promotions and the ship still costs 3000 Zen for me. I have four characters at level 60, so no problem there. Wow, what an awesome present this is...
  • datalives#1627 datalives
    datalives#1627
         Member Posts: 30 Arc User
    if its the standard vet reward ships --- http://www.arcgames.com/en/games/star-trek-online/news/detail/9359773-star-trek-online:-new-t6-veteran-destroyers --- then you need to visit your ship supplier on ESD/Klingon Ship Station
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  • stonewallbrownstonewallbrown Member Posts: 3 Arc User
    > @brighamg said:
    > if its the standard vet reward ships --- --- then you need to visit your ship supplier on ESD/Klingon Ship Station

    I just can't find where to claim it. Ship requisition doesn't even list that ship. C-store says I need to purchase with Zen. I'm completely lost here.
  • stonewallbrownstonewallbrown Member Posts: 3 Arc User
    I found it. Same spot as level up. Z-store, promotions.
  • imperiusptimperiuspt Member Posts: 1 Arc User
    edited August 2015
    hello
    got the same email, was able to get the stuff on z-store thanks to this thread.
    The thing is, i claimed my lvl 60 booster, but im still at 54.

    any one else with the same problem?

    cheers

    PS - found it.
    Post edited by imperiuspt on
  • szalonychemik89szalonychemik89 Member Posts: 1 New User
    Okay, got it, all the items are in fact in C-Store under Promotions tab. Question is - do I have time limit to use them? Because I'm not sure if I want to use it on my current character.
  • celebrimborspockcelebrimborspock Member Posts: 1 Arc User
    I'd like to claim this reward on my Romulan character but I don't know what the equivalent ship id get, if I'd get an equivalent ship is. If somebody knows please reply.
  • fockewulf8fockewulf8 Member Posts: 4 Arc User
    My items are still not showing up in the promotions section a day after I redeemed the code emailed to me. I also can't check to see if my ticket went through because I get a message that it couldn't connect and to try again later. Anyone else not having their unlocks show up even after using the code?
  • eiledoneiledon Member Posts: 595 Arc User
    There are a few other threads detailing the problem - in brief there was a mix up in the emailing and some PWI and STO players got codes for Neverwinter rather than the respective games. I know over on PWI the CM has said there would be another email sometime next week for those affected there - might be worth alerting @pwlaughingtrendy if you don't get an email next week, maybe she could look into it
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  • jslynjslyn Member Posts: 1,788 Arc User
    Yes, the code they gave out is for Neverwinter rather than Star Trek. That is the game that it redeemed for me when I input mine.
  • fockewulf8fockewulf8 Member Posts: 4 Arc User
    AH HA! Yes I see now. I got a email yesterday about Neverwinter. I checked the codes and yep they are the exact same! Thank you for your responses. I will keep an eye out for the STO email and if I don't get one I'll send that person a email. Thank you all for the clarification!
  • jslynjslyn Member Posts: 1,788 Arc User
    You're welcome. Sorry that it wasn't the answer that you were hoping for.
  • ironknights1964ironknights1964 Member Posts: 7 Arc User
    The new "Emergency Power to Codes" replacement doesn't work either.

    Guess I should have expected it.
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