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Account Server Login Issues

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  • Options
    hagar3hagar3 Member Posts: 145 Arc User
    edited May 2015
    Login_2 timeout usually indicates that the account server glitched or failed
    In case no one can hear you...scream
  • Options
    mrsmitty81mrsmitty81 Member Posts: 102 Arc User
    edited May 2015
    otisnoble wrote: »
    Why Login2_timeout?:confused:

    Same here hopefully resolved soon
  • Options
    aidy1972ukaidy1972uk Member Posts: 118 Arc User
    edited May 2015
    Login Issues Today (26th May 2015)

    EDIT* Turns out the server just died


    tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 9 ms 10 ms 42 ms cpc8-bary4-2-0-gw.5-1.cable.virginm.net [82.8.40
    .1]
    2 9 ms 11 ms 9 ms cdif-core-2a-ae3-2259.network.virginmedia.net [6
    2.252.34.85]
    3 15 ms 10 ms 9 ms brhm-bb-1b-ae1-0.network.virginmedia.net [62.253
    .174.81]
    4 35 ms 17 ms 18 ms teln-ic-1-ae0-0.network.virginmedia.net [212.43.
    163.250]
    5 * 15 ms 16 ms m282-mp2.cvx3-a.ltn.dial.ntli.net [213.104.85.26
    ]
    6 * 18 ms 16 ms be2494.ccr42.lon13.atlas.cogentco.com [154.54.39
    .130]
    7 93 ms 93 ms 106 ms be2493.ccr22.bos01.atlas.cogentco.com [154.54.42
    .97]
    8 89 ms 90 ms * te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.130]
    9 108 ms 108 ms 105 ms 38.111.40.114
    10 96 ms 100 ms 98 ms 208.95.185.41
  • Options
    plaztikman64plaztikman64 Member Posts: 725 Arc User
    edited May 2015
    the hamsters are freeeee!!! ;)
  • Options
    khamseenairkhamseenair Member Posts: 2,640 Bug Hunter
    edited May 2015
    Yep, I was on and playing fine. Then just as I was leaving the Brotherhood of the Sword map I got an SNR on map change and now getting login2 timeout.
    Join date is wrong, I've actually been around since STO Beta.
    True alters don't have a "main". Account wide unlocks for all unique event rewards!!
  • Options
    nyxadrillnyxadrill Member Posts: 1,242 Arc User
    edited May 2015
    ramos40k wrote: »
    The server unavailable at this time.

    Normal service will be restored as soon as we determine what normal is. In the meantime, here's some music....
    server_hamster6.png
  • Options
    captainransomcaptainransom Member Posts: 126 Arc User
    edited May 2015
    ...not the hamsters! :D
    giphy.gif



    "It's easy to cling to principles when you're standing on a vessel with its bulkheads intact, manned by a crew that's not starving."


  • Options
    tom61stotom61sto Member Posts: 3,637 Arc User
    edited May 2015
    ramos40k wrote: »
    The server unavailable at this time.

    Yeah, got 'Server Disconnected' while playing GGA, then this error. Server Status red marble on login screen now. :(
  • Options
    transwarpspeedtranswarpspeed Member Posts: 7 Arc User
    edited May 2015
    login server timed out several times while trying to log in. must be the binars again, tell them to stop stealing our stuff.
  • Options
    captaincelestialcaptaincelestial Member Posts: 1,925 Arc User
    edited May 2015
    My patch/update senses are tingling.....
  • Options
    turbomagnusturbomagnus Member Posts: 3,479 Arc User
    edited May 2015
    It wouldn't be quite as frustrating (still frustrating, but not as much) if it weren't for the fact that this... this... THIS happened suddenly despite the fact that the game had been working fine for at least the last three hours!
    "If you can't take a little bloody nose, maybe you ought to go back home and crawl under your bed. It's not safe out here. It's wondrous, with treasures to satiate desires both subtle and gross; but it's not for the timid." -- Q, TNG: "Q-Who?"
    ^Words that every player should keep in mind, especially whenever there's a problem with the game...
  • Options
    daohordaohor Member Posts: 3 Arc User
    edited May 2015
    tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 87.72.32.1
    2 3 ms <1 ms <1 ms ve4019.albcr1.ip.cxnet.dk [87.72.99.33]
    3 1 ms 1 ms 1 ms te0-2-0-7.rcr21.cph01.atlas.cogentco.com [149.6.
    136.125]
    4 6 ms 6 ms 6 ms be2303.ccr41.ham01.atlas.cogentco.com [130.117.3
    .161]
    5 15 ms 15 ms 15 ms be2186.ccr41.ams03.atlas.cogentco.com [154.54.74
    .121]
    6 25 ms 25 ms 25 ms be2182.ccr21.lpl01.atlas.cogentco.com [154.54.77
    .246]
    7 91 ms 91 ms 91 ms be2386.ccr21.bos01.atlas.cogentco.com [154.54.44
    .161]
    8 91 ms 91 ms 91 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.134]
    9 103 ms 90 ms 90 ms 38.111.40.114
    10 96 ms 90 ms 91 ms 208.95.185.41

    Trace complete.

    For gods sake feed the hamster more caffeinated beverages, they can handle all the stress if they arent running high on caffeine.
  • Options
    jorstojorsto Member Posts: 17 Arc User
    edited May 2015
    captaincelestial wrote: »
    My patch/update senses are tingling.....

    It looks more like the Account servers crashed. In-game item moving stopped, everyone vanished, game client froze, and now login yields "account servers are unavailable".

    Doesnt smell like a patch.
  • Options
    arkyboyarkyboy Member Posts: 118 Arc User
    edited May 2015
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 49 ms 8 ms 9 ms David-PC [0.0.0.0]
    2 11 ms 93 ms 17 ms 173-219-223-18-link.sta.suddenlink.net [173.219.
    223.18]
    3 29 ms 94 ms 30 ms 173-219-224-86-link.sta.suddenlink.net [173.219.
    224.86]
    4 30 ms 28 ms 31 ms port-channel202.car3.Chicago1.Level3.net [4.28.5
    8.177]
    5 33 ms 32 ms 29 ms be3032.ccr21.ord03.atlas.cogentco.com [154.54.12
    .81]
    6 30 ms 31 ms 30 ms be2005.ccr41.ord01.atlas.cogentco.com [66.28.4.7
    3]
    7 45 ms 45 ms 46 ms be2351.ccr21.cle04.atlas.cogentco.com [154.54.44
    .86]
    8 67 ms 67 ms 66 ms be2009.ccr21.alb02.atlas.cogentco.com [154.54.25
    .89]
    9 58 ms 69 ms 58 ms be2299.ccr21.bos01.atlas.cogentco.com [154.54.43
    .9]
    10 56 ms 75 ms 56 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.134]
    11 57 ms 54 ms 55 ms 38.111.40.114
    12 63 ms 53 ms 55 ms xboxpatchserver.crypticstudios.com [208.95.185.4
    1]

    Trace complete.
    IP address 173.216.36.113
    Suddenlink ISP
    [img][/img]Screenshot%2067_zps8ijfhubt.png
  • Options
    kanonistiskanonistis Member Posts: 53 Arc User
    edited May 2015
    Guys this seems all very funny for you but, jokes beside and i hope someone of PWE Team goes to server Room and check all Air Fans on Servers, maybe some of them are broken and do not cooling good so, as many people are playing as many lags/disconnects we have...

    This lags/Rubberbandings/disconnects started since mid of dec 2014. Really, have you PWE Guys checked the cooling fans on the Servers?:rolleyes:
    Fleet Leader: Hellenic Space Force
    Characters FED: TAC Ponos - TAC Tromos - ENG Athena - ROM TAC Phovos - SCI Martyrium - REM Apatros
    Fleet: La Familia: SCI Stave
    KDF Fleet: Syndicate of Shadows: ENG Sha'Kal


  • Options
    milen93milen93 Member Posts: 55 Arc User
    edited May 2015
    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms OpenWrt.lan [192.168.1.1]
    2 8 ms 8 ms 22 ms 10.38.0.1
    3 12 ms 19 ms 20 ms unknown.ekk.bg [217.9.225.197]
    4 16 ms 30 ms 12 ms 82.119.86.29
    5 19 ms 10 ms 43 ms sfia-b2-link.telia.net [213.248.97.53]
    6 31 ms 29 ms 34 ms win-bb2-link.telia.net [80.91.251.56]
    7 69 ms 70 ms 111 ms ffm-bb2-link.telia.net [213.155.133.56]
    8 135 ms 151 ms 148 ms nyk-bb2-link.telia.net [213.155.131.149]
    9 * 193 ms 191 ms bost-b1-link.telia.net [80.91.249.15]
    10 156 ms 193 ms 148 ms internap-ic-304640-bost-b1.c.telia.net [62.115.3
    8.110]
    11 159 ms 160 ms 170 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    12 155 ms 198 ms 162 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    13 148 ms 150 ms 144 ms patchserverrebirth.crypticstudios.com [208.95.18
    5.41]

    Trace complete.
  • Options
    redandblack1redandblack1 Member Posts: 23 Arc User
    edited May 2015
    the server is unavailable :mad:
  • Options
    polotospolotos Member Posts: 0 Arc User
    edited May 2015
    captaincelestial wrote: »
    My patch/update senses are tingling.....

    ...must be update tuesday for windows...
  • Options
    sabouma1979sabouma1979 Member Posts: 171 Arc User
    edited May 2015
    kanonistis wrote: »
    Guys this seems all very funny for you but, jokes beside and i hope someone of PWE Team goes to server Room and check all Air Fans on Servers, maybe some of them are broken and do not cooling good so, as many people are playing as many lags/disconnects we have...

    This lags/Rubberbandings/disconnects started since mid of dec 2014. Really, have you PWE Guys checked the cooling fans on the Servers?:rolleyes:

    It's a "little" more complicated than just broken fans.... :rolleyes:
  • Options
    otisnobleotisnoble Member Posts: 1,290 Arc User
    edited May 2015
    Login2_timeout? Also getting kicked to desktop during Dyson battleground?


    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Steve>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.0.1
    2 * * * Request timed out.
    3 8 ms 7 ms 8 ms 172.21.3.50
    4 10 ms 9 ms 9 ms 72.215.229.22
    5 21 ms 21 ms 21 ms langbprj01-ae7.0.rd.la.cox.net [68.1.0.149]
    6 20 ms 21 ms 21 ms 68.105.30.150
    7 21 ms 21 ms 21 ms ae10.cr1.lax112.us.zip.zayo.com [64.125.26.6]
    8 81 ms 81 ms 81 ms v53.ae28.cr1.lga5.us.zip.zayo.com [64.125.30.17]

    9 85 ms 85 ms 85 ms ae7.mpr3.bos2.us.zip.zayo.com [64.125.21.225]
    10 84 ms 83 ms 85 ms 208.184.110.70.IPYX-072053-002-ZYO.above.net [20
    8.184.110.70]
    11 83 ms 110 ms 84 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    12 84 ms 88 ms 89 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    13 83 ms 82 ms 83 ms 208.95.185.41

    Trace complete.

    C:\Users\Steve>
    Fleet Admiral Stephen
  • Options
    midniteshadow7midniteshadow7 Member Posts: 787 Arc User
    edited May 2015
    This thread was for login problems from April. Today's thread for login issues is here: http://sto-forum.perfectworld.com/showthread.php?t=1467741

    /closed
  • Options
    midniteshadow7midniteshadow7 Member Posts: 787 Arc User
    edited May 2015
    This thread has been re-opened to allow further feedback if you're experiencing issues with logging in that are not related to today's ObjectDB shutdown.
  • Options
    waldens1365waldens1365 Member Posts: 0 Arc User
    edited May 2015
    test test test
  • Options
    laveclavec Member Posts: 11 Arc User
    edited May 2015
    Let me preface that, in reference to the above post by midniteshadow7, I would've posted this comment in the http://sto-forum.perfectworld.com/showthread.php?t=1467741 thread except it has since been closed.

    Since today's server issue, I'm encountering login2_timeout? error messages when attempting to log in. After a few attempts I successfully logged in, but once in-game I am now encountering moderate to heavy latency, similar to what others have been experiencing. This issue is not new for me - I've had rubberbanding/latency ever since the 5yr anniversary, and it was only recently during week 2 of the DR event that such latency was alleviated (I'm still not sure how). It looks like, however, whatever happened during today's server mishap has reverted my game back to being nearly unplayable.
  • Options
    queetzqueetz Member Posts: 125 Arc User
    edited May 2015
    I am unable to play all day today due to constantly being kicked out. My characters are just in the social zones (i.e. Q'nos, New Romulus Command, etc).

    I haven't had a chance to do anything except acknowledge some doff assignments before getting kicked out. This was after the server crash...

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms 1 ms <1 ms 192.168.1.254
    2 20 ms 20 ms 21 ms 10.31.238.1
    3 23 ms 23 ms 23 ms STTLWAWBCI01.bb.telus.com [75.154.217.106]
    4 22 ms 23 ms 23 ms te0-0-0-8.ccr21.sea02.atlas.cogentco.com [154.54
    .10.45]
    5 45 ms 44 ms 45 ms be2085.ccr21.slc01.atlas.cogentco.com [154.54.2.
    198]
    6 72 ms 72 ms 71 ms be2127.ccr22.den01.atlas.cogentco.com [154.54.25
    .69]
    7 77 ms 78 ms 78 ms be2130.ccr22.mci01.atlas.cogentco.com [154.54.26
    .122]
    8 78 ms 78 ms 78 ms be2157.ccr42.ord01.atlas.cogentco.com [154.54.6.
    118]
    9 79 ms 78 ms 79 ms be2185.ccr22.cle04.atlas.cogentco.com [154.54.43
    .178]
    10 105 ms 104 ms 104 ms be2189.ccr22.alb02.atlas.cogentco.com [154.54.43
    .185]
    11 101 ms 101 ms 102 ms be2302.ccr22.bos01.atlas.cogentco.com [154.54.43
    .13]
    12 98 ms 97 ms 97 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.130]
    13 105 ms 106 ms 107 ms 38.111.40.114
    14 97 ms 96 ms 99 ms 208.95.185.41

    Trace complete.
  • Options
    masterslayer117masterslayer117 Member Posts: 2 Arc User
    edited May 2015
    ever since i started playing the game back in august of last year, i have been disconnected in between missions, and at random. recently about a month ago, is when the getting disconnected at randome started. i get disconnected for no reason, and i lose all of my progress and have to restart missions. i noticed that when i am about to be disconnected everything stops responding except for the movement of my character. if i try to mdify my character costume after any mission, i get to were i am trying to save it and exit out of the tailor shop, i click save and i klick exit, and the game does not respond then i am booted. i used to see these red numbers in the loading screen that said "server not responding" with stopwatch like red numbers flashing, then i would get disconnected from the server. every time i have to log back in. please help me out.
  • Options
    masterslayer117masterslayer117 Member Posts: 2 Arc User
    edited May 2015
    new update, i cant even play anymore. i cant transition from a system to that space area i forget what it is called, the astrometric thing where you go to travel from system to system. point being, i cant play worth a darn anymore the game just wont work.
  • Options
    sundance453sundance453 Member Posts: 1 Arc User
    edited May 2015
    FYI - Still cannot complete the log in process - It did download the update today, but then went right back to sticking on the "patch" sequence without continuing to "engage"
  • Options
    thedancingfoxthedancingfox Member Posts: 30 Arc User
    edited May 2015
    "Login2_Timeout" error on login.
    Slow to load launcher.
    Lots of lag in game - unplayable.


    Tracert for me.

    tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms 1 ms <1 ms router.belkin <<REDACTED - my router>>
    2 19 ms * 18 ms <<REDACTED - FIRST HOP>>
    3 * 19 ms * te4-2-236.core1.syd01.eftel.com [202.76.170.113]
    4 20 ms 19 ms 20 ms 202.76.170.122
    5 19 ms 18 ms 20 ms TenGigE0-0-0-3.chw-edge902.sydney.telstra.net [139.130.197.141]
    6 22 ms 20 ms 20 ms bundle-ether14.chw-core10.sydney.telstra.net [203.50.11.100]
    7 21 ms 22 ms 19 ms Bundle-ether17.oxf-gw2.sydney.telstra.net [203.50.13.70]
    8 21 ms 22 ms * bundle-ether1.sydo-core01.sydney.reach.com [203.50.13.38]
    9 30 ms 29 ms 31 ms i-0-2-0-5.sydo-core02.bi.telstraglobal.net [202.84.223.42]
    10 159 ms 159 ms 158 ms i-0-2-0-8.1wlt-core01.bx.telstraglobal.net [202.84.143.154]
    11 161 ms 163 ms 161 ms i-0-4-0-6.eqla01.bi.telstraglobal.net [202.40.149.250]
    12 163 ms 164 ms 181 ms cogent-peer.eqla01.pr.telstraglobal.net [134.159.63.198]
    13 162 ms 162 ms 163 ms be2180.ccr21.lax01.atlas.cogentco.com [154.54.41.57]
    14 198 ms 199 ms 212 ms be2065.ccr21.iah01.atlas.cogentco.com [154.54.5.65]
    15 214 ms 212 ms 215 ms be2172.ccr41.atl01.atlas.cogentco.com [154.54.29.17]
    16 223 ms 224 ms 223 ms be2170.mpd21.dca01.atlas.cogentco.com [154.54.31.106]
    17 229 ms 232 ms 230 ms be2518.ccr41.jfk02.atlas.cogentco.com [154.54.80.161]
    18 237 ms 236 ms 237 ms be2094.ccr21.bos01.atlas.cogentco.com [154.54.30.14]
    19 236 ms 250 ms 237 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134]
    20 236 ms 236 ms 261 ms 38.111.40.114
    21 238 ms 235 ms 234 ms patchserver2.crypticstudios.com [208.95.185.41]

    Trace complete.

    Hope this helps, if needed.


    I'm based in Australia. What does the above tell me about where the problem is?
    Seems to be a jump at 9 - 10, which may mean it is before it gets to STO servers (???).


    Thanks.
  • Options
    thisslerthissler Member Posts: 2,055 Arc User
    edited May 2015
    If this happened with any other application, or with any of the other people on my home network running applications, I'd say it was all me. If it only happened on log in, and wasn't happening randomly as I zoned maps as well, I'd say it was all me.

    But, it isn't. And I see this thread is still active and has plenty of hits. Not a lot of responses though.

    In fact, not even a response that says "We're looking into connectivity issues."

    The thread started that way, was derailed into lag, and then abandoned. Well, not by the people that are having problems. They're all over this thread.

    So if there's zero info on this just say so.

    If there's another place to go for info on this, just say so.

    If it really is all our ISP's problem, just say so.

    If this is really just a collection of many different problems that you couldn't possibly address in one thread, just say so.

    If we should all just be opening tickets and not posting here at all, say so. And THEN close the thread.

    But do something.
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