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Account Server Login Issues

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  • ronanobrienronanobrien Member Posts: 117 Arc User
    lamontjb3 wrote: »
    95% uptime is considered failure for industry standards... or is this something like "Bob and Stacy's star trek online gaming service"?

    How so? I would say that would be good, considering that you are forgetting that the MMO industry also would have downtimes for maintenance...
  • erosa13erosa13 Member Posts: 6 Arc User
    -sigh-
  • element300element300 Member Posts: 7 Arc User
    lamontjb3 wrote: »
    95% uptime is considered failure for industry standards... or is this something like "Bob and Stacy's star trek online gaming service"?

    I'm guessing. I haven't calculated the precise up time. Do you find the downtime unsatisfactory? Or did you have a point to make?

  • ronanobrienronanobrien Member Posts: 117 Arc User
    Game appears to be back up right now, I just got through to the launcher window and into the game itself. Will post antother update here as I figure out more.
  • as requested here is the following info

    TRACERT resukts:

    Microsoft Windows [Version 10.0.10240]
    (c) 2015 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>tracert patchserver.crypticstudios.com
    Unable to resolve target system name patchserver.crypticstudios.com.

    C:\WINDOWS\system32>


    Public IP: 69.4.138.141
    Star Treking, across the universe. Only going forward because we can't find reverse...
  • ronanobrienronanobrien Member Posts: 117 Arc User
    element300 wrote: »
    lamontjb3 wrote: »
    95% uptime is considered failure for industry standards... or is this something like "Bob and Stacy's star trek online gaming service"?

    I'm guessing. I haven't calculated the precise up time. Do you find the downtime unsatisfactory? Or did you have a point to make?

    He also has been forgetting that there are going to be times where emergency maintenance would be needed, and if there is times where stuff such as this will happen. You're dealing with a piece of technology that is running 24/7 with the exception of a few hours a week.
  • generaldisaster#4313 generaldisaster Member Posts: 373 Arc User
    edited September 2015

    yeah, he was egging on the little derpwad who was ddossing last weekend, urging him to go specifically after cryptic/sto

    note: just clicked the link..... that was the message I was referring too.....
    Star Treking, across the universe. Only going forward because we can't find reverse...
  • jcsteelejcsteele Member Posts: 155 Arc User
    Just tried logging in after reading that the game was up. No joy here.
  • steverb0steverb0 Member Posts: 2 Arc User
    I've only managed about 3 months of total playtime and while I love the gameplay this has been my experience right from the start. Even when I am able to play I haven't had a single session that wasn't plagued by lag, regardless of what I was doing. I could be in a solo instance or playing with 9 other people in a giant space battle.

    Is this what I should expect going forward? Is this just the norm for this game?
  • xanime0xxanime0x Member Posts: 40 Arc User
    Hey guys! So we're still looking into the issues with the login issues. For some reasons, certain players can log in and others can't. Doing a /tracert and sending us what your public ip is (whatismyip.com)

    How do you run a tracert? Go to Start -> Run and enter CMD to bring up a command prompt. Once there, enter this command:

    tracert patchserver.crypticstudios.com

    and hit enter. Please paste your results.

    ~LaughingTrendy

    tracert patchserver.crypticstudios.com does not work fyi
  • xanime0xxanime0x Member Posts: 40 Arc User
    steverb0 wrote: »
    I've only managed about 3 months of total playtime and while I love the gameplay this has been my experience right from the start. Even when I am able to play I haven't had a single session that wasn't plagued by lag, regardless of what I was doing. I could be in a solo instance or playing with 9 other people in a giant space battle.

    Is this what I should expect going forward? Is this just the norm for this game?

    at times it nay seem that way but give them a chance to work on it i been playing form year 1 and seen a lot

  • bucklerpwbucklerpw Member Posts: 103 Arc User
    I logged in, but my update doesn't. So I will sleep.
  • better0n3better0n3 Member Posts: 7 Arc User
    Microsoft Windows [Version 10.0.10240]
    (c) 2015 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>tracert patchserver.crypticstudios.com
    Unable to resolve target system name patchserver.crypticstudios.com.

    C:\WINDOWS\system32>
  • dragonslamrdragonslamr Member Posts: 15 Arc User
    If a hosting company had a 95% up rate it would go out of business... that is over 20 days of down time!!! A good service shouldn't have more then a 98% down time... and that is pretty bad!!! Most hosting companies have up time guarantees of 99% and that is still giving them around 4 days of down time a year! Bottom line they should have a hefty enough service to support a 99% up time... THEY DON'T!!!
  • gearjammer11965gearjammer11965 Member Posts: 20 Arc User
    C:\>tracert patchserver.crypticstudios.com
    Unable to resolve target system name patchserver.crypticstudios.com.

    IP is 24.166.114.121
  • jcsteelejcsteele Member Posts: 155 Arc User
    Unable to resolve target system name.
    That's what I have at the moment.
  • erosa13erosa13 Member Posts: 6 Arc User
    microsoft windows version 6.3.9600]

    <c> 2013 microsoft corporation. All rights reserved. tracert patchserver.crypticstudios.com

    unable to resolve target system name patchserver.crypticstudios.com
  • masterofthedamndmasterofthedamnd Member Posts: 1 Arc User
    C:\WINDOWS\system32>tracert patchserver.crypticstudios.com
    Unable to resolve target system name patchserver.crypticstudios.com.

    IP: 65.129.32.55
  • jennyward1985jennyward1985 Member Posts: 48 Arc User
    jcsteele wrote: »
    Unable to resolve target system name.
    That's what I have at the moment.

    I get the same message
  • better0n3better0n3 Member Posts: 7 Arc User
    well new Dr who is on so I want a refund of everything I spent on sto and they can erase my stuff will just play fallout new vegas till fallout 4 starts its not a server game no stupid up time problems
  • jcsteelejcsteele Member Posts: 155 Arc User
    edited September 2015
    IP:174.106.241.52

    Sorry I Couldn't add it in my last comment.
  • taputapu Member Posts: 1 New User
    Tracert won't work in this instance, as it is the DNS A record of patchserver.crypticstudios.com that is causing the login issues, as this is not resolving to a valid IP address.

    If you need to see where the break in communication is, give us an IP address to tracert to and we might be able to show how many hops before we lose the trace.
  • waywardwandererwaywardwanderer Member Posts: 17 Arc User
    Just got on and re-started my mission. A little lag, but I'm in.
  • jcsteelejcsteele Member Posts: 155 Arc User
    Yay! Launcher started! I'll let y'all know soon!
  • cabldawgcabldawg Member Posts: 18 Arc User
  • jcsteelejcsteele Member Posts: 155 Arc User
    No problems so far on this end.
  • lordchaoticlordchaotic Member Posts: 8 Arc User
    games up for me
    ==^^==Admiral Thrus'Helm Sarbin==^^==
    ==^^==U.S.S. Guardian-X Arbiter Battlecruiser (T6)==^^==
    ==^^==FLEET STATUS: STO Trading Corporation CONFIRMED==^^==
  • ronanobrienronanobrien Member Posts: 117 Arc User
    If a hosting company had a 95% up rate it would go out of business... that is over 20 days of down time!!! A good service shouldn't have more then a 98% down time... and that is pretty bad!!! Most hosting companies have up time guarantees of 99% and that is still giving them around 4 days of down time a year! Bottom line they should have a hefty enough service to support a 99% up time... THEY DON'T!!!

    Might I remind you that you are also forgetting about routine maintenance schedules and the occasional issue of the game going down, much like this? In reality, so long as they are not strung together, 20 days of downtime is virtually nothing. You still have to factor in server maintenance and all that good stuff in order to keep a running server.

    If a hosting company didn't have a running server, they would go out of business!
  • disposeableh3r0disposeableh3r0 Member Posts: 1,927 Arc User
    173.168.237.18

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\******>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.0.1
    2 351 ms 805 ms 389 ms 10.206.208.1
    3 1638 ms 291 ms 933 ms 72-31-237-170.net.bhntampa.com [72.31.237.170]
    4 2710 ms 697 ms 2473 ms 72-31-3-36.net.bhntampa.com [72.31.3.36]
    5 3855 ms 188 ms 1367 ms 72-31-3-152.net.bhntampa.com [72.31.3.152]
    6 2214 ms 61 ms 101 ms hun0-3-0-8.tamp20-cbr1.bhn.net [72.31.3.116]
    7 * 3297 ms 1078 ms 10.bu-ether15.tamsflde20w-bcr00.tbone.rr.com [66
    .109.6.96]
    8 * 2328 ms 909 ms 0.ae0.pr0.mia00.tbone.rr.com [66.109.1.89]
    9 1243 ms 2819 ms 3789 ms mai-b1-link.telia.net [62.115.40.145]
    10 700 ms 325 ms 2601 ms mai-b1-link.telia.net [62.115.114.48]
    11 3386 ms 1093 ms * ash-bb4-link.telia.net [62.115.141.125]
    12 1943 ms 2866 ms 2543 ms nyk-bb2-link.telia.net [62.115.137.67]
    13 * * 2074 ms bost-b1-link.telia.net [80.91.248.193]
    14 1183 ms 101 ms 103 ms internap-ic-304640-bost-b1.c.telia.net [62.115.3
    8.110]
    15 429 ms 796 ms 217 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    16 63 ms 79 ms 65 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    17 133 ms 96 ms 56 ms 198.49.243.250
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * 303 ms 2890 ms xboxpatchserver.crypticstudios.com [208.95.185.4
    1]

    Trace complete.

    C:\Users\******>
    As a time traveller, Am I supposed to pack underwear or underwhen?

    Not everything you see on the internet is true - Abraham Lincoln

    Occidere populo et effercio confractus
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