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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Launcher does not, launch...

asdfjkadfjkasfasdfjkadfjkasf Member Posts: 345 Media Corps
edited April 2015 in Windows and General: PC, Network, and Other Technical Issues
Playing STO through Steam, the launcher does nothing, just sits there loading, there are no problems on my end, already done everything required. The problem seems to lay with connections through the Crypticstudios servers. I am in the UK, so somewhere along the chain, something is broke!

I would test through Arc but that won't even get past checking for updates.

Read the pinned topic, no help, the game worked fine last night, but not today.
==Join the United Federation of Planets==
ThreeofSeven.png
Post edited by asdfjkadfjkasf on
«13

Comments

  • captainmal3captainmal3 Member Posts: 436 Arc User
    edited March 2015
    Also in the UK, also having this. It was fine this morning up until about 10-11, and then I got some really bad lag and decided to log off and come back later, came back a couple hours later and the launcher wouldn't even load up. It's now 4pm.

    I don't play through steam or arc, I just open the launcher. Exactly where it freezes seems to vary, sometimes it'll get stuck straight away as a black box with the 'loading, please wait' message in the corner, usually it gets stuck about half way in to loading the actual launcher but before the login section loads preventing me from logging in. Once or twice I've managed to log in and then get stuck on the patching screen. Once I've even managed to log in and start the game, and while the loading screens worked fine all the way up to the 'retrieving character list' section, it then took ages to load up my character and then I got a login timeout when I tried to actually enter the game.

    At this point I'm just going to give up, hopefully it's just temporary and it'll be fine by tomorrow.
  • usscapitalusscapital Member Posts: 985 Arc User
    edited March 2015
    also in the uk and having this issue , thought it was my harddrive failing but other games load fine
    got doff tasks to sort but am unable to launch game :( , it was fine last night so what has changed ?
    NERF NERF NERF ONLINE

    DELTA PRICE RISING
  • guljarolguljarol Member Posts: 980 Arc User
    edited March 2015
    Another UK resident, the same. I thought it was my Internet connection, but apparently not. It worked in the morning fine, but when I tried to log in around 4 PM, three attempts didn't work.
  • captainmal3captainmal3 Member Posts: 436 Arc User
    edited March 2015
    So I didn't give up after all and kept trying on and off, eventually managed to actually get in game and 'playing'. I used the quotes because the game was so laggy that all I was really able to do was fly around in sector space a bit and get some new doff missions going. And of course, now that I'm back out again my launcher still isn't working properly.
  • drakeforddrakeford Member Posts: 19 Arc User
    edited March 2015
    I too having similar problems here in uk
  • enyojarosenyojaros Member Posts: 34 Arc User
    edited March 2015
    Uk here too and been having issues with lag and timeouts all day (launcher & in game).

    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.

    C:\Users>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 40 ms 6 ms 7 ms cpc4-telf12-2-0-gw.16-1.cable.virginm.net [92.23
    3.228.1]
    2 8 ms 7 ms 6 ms wolv-core-2a-ae8-618.network.virginmedia.net [80
    .1.80.65]
    3 10 ms 10 ms 8 ms manc-bb-1c-ae12-0.network.virginmedia.net [213.1
    05.159.141]
    4 * * * Request timed out.
    5 * * * Request timed out.
    6 * * * Request timed out.
    7 * * * Request timed out.
    8 14 ms 14 ms 12 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.
    174.18]
    9 18 ms 13 ms 12 ms be3000.ccr21.lon02.atlas.cogentco.com [130.117.1
    4.141]
    10 12 ms 12 ms 13 ms be2329.ccr22.lon01.atlas.cogentco.com [130.117.4
    9.89]
    11 16 ms 12 ms 13 ms be2494.ccr42.lon13.atlas.cogentco.com [154.54.39
    .130]
    12 89 ms 88 ms 88 ms be2493.ccr22.bos01.atlas.cogentco.com [154.54.42
    .97]
    13 98 ms 88 ms 90 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.130]
    14 88 ms 88 ms 90 ms 38.111.40.114
    15 89 ms 87 ms 87 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.


    Seems the problem could be localised around Manchester if I'm reading that right, either way not sure if Cryptic can actually fix this - time to call my ISP (groans)
  • captainkoltarcaptainkoltar Member Posts: 941 Arc User
    edited March 2015
    Me also.

    Are you all with Virginmedia? When I did a tracert to patchserver.crypticstudios.com, three of the hops timed out and all of them were to servers inside Virgin's network.

    EDIT: Here's my tracert.

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms routerlogin.net [192.168.0.1]
    2 * * * Request timed out.
    3 9 ms 15 ms 9 ms cdif-core-2b-xe-122-0.network.virginmedia.net [6
    2.255.255.61]
    4 13 ms 14 ms 22 ms brnt-bb-1a-ae16-0.network.virginmedia.net [62.25
    3.174.85]
    5 * * * Request timed out.
    6 * * * Request timed out.
    7 * * * Request timed out.
    8 16 ms 15 ms 31 ms nrth-bb-1b-ae0-0.network.virginmedia.net [62.254
    .42.130]
    9 18 ms 18 ms 18 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.
    174.18]
    10 20 ms 20 ms 25 ms be3000.ccr21.lon02.atlas.cogentco.com [130.117.1
    4.141]
    11 19 ms 18 ms 18 ms be2329.ccr22.lon01.atlas.cogentco.com [130.117.4
    9.89]
    12 25 ms 21 ms 18 ms be2494.ccr42.lon13.atlas.cogentco.com [154.54.39
    .130]
    13 93 ms 92 ms 91 ms be2493.ccr22.bos01.atlas.cogentco.com [154.54.42
    .97]
    14 94 ms 92 ms 92 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.130]
    15 101 ms 107 ms 107 ms 38.111.40.114
    16 94 ms 95 ms 95 ms xboxpatchserver.crypticstudios.com [208.95.185.4
    1]

    Trace complete.

    C:\Users>

    -K
  • drakeforddrakeford Member Posts: 19 Arc User
    edited March 2015
    I am with Virgin
  • captainmal3captainmal3 Member Posts: 436 Arc User
    edited March 2015
    I'm with virgin, yeah. Strange that STO is the only thing having issues if it''s not a problem with cryptic, but oh well. Suppose the only thing I can do at this point is wait and hope.
  • chavpusschavpuss Member Posts: 0 Arc User
    edited March 2015
    captainmal3 wrote: »
    I'm with virgin, yeah. Strange that STO is the only thing having issues if it''s not a problem with cryptic, but oh well. Suppose the only thing I can do at this point is wait and hope.

    Your use of "virgin" , "wait" and "hope" pretty much sums up my experience with them.

    I am also on Virgin and having the same issues.
  • guljarolguljarol Member Posts: 980 Arc User
    edited March 2015
    My Sky connection doesn't work at all (I assume it's because of those winds). In the morning I played tethering my phone connection: 3. It worked fine, but it doesn't anymore.
  • generaljestergeneraljester Member Posts: 55 Arc User
    edited March 2015
    I am getting on and keep getting lag and kicked major pain today

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms routerlogin.net [192.168.1.1]
    2 10 ms 12 ms 12 ms 10.5.160.1
    3 10 ms 10 ms 11 ms pres-core-2b-ae9-718.network.virginmedia.net [81
    .97.115.9]
    4 * * * Request timed out.
    5 * * * Request timed out.
    6 * * * Request timed out.
    7 * * * Request timed out.
    8 * 21 ms 24 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.
    174.18]
    9 28 ms 23 ms 29 ms be3000.ccr21.lon02.atlas.cogentco.com [130.117.1
    4.141]
    10 23 ms 29 ms 28 ms be2329.ccr22.lon01.atlas.cogentco.com [130.117.4
    9.89]
    11 25 ms 21 ms 22 ms be2494.ccr42.lon13.atlas.cogentco.com [154.54.39
    .130]
    12 93 ms 98 ms 94 ms be2493.ccr22.bos01.atlas.cogentco.com [154.54.42
    .97]
    13 97 ms 94 ms 101 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.130]
    14 107 ms 103 ms 106 ms 38.111.40.114
    15 104 ms * * patchserver2.crypticstudios.com [208.95.185.41]

    16 101 ms 101 ms 101 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.
  • corpralhickscorpralhicks Member Posts: 2 Arc User
    edited March 2015
    having same issue here, although I managed to get connected its almost unplayable, also on virgin media
  • sqwishedsqwished Member Posts: 1,475 Bug Hunter
    edited March 2015


    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms routerlogin.net [192.168.0.1]
    2 37 ms 39 ms 17 ms cpc18-lich10-2-0-gw.3-2.cable.virginm.net [86.21
    .249.1]
    3 11 ms 9 ms 9 ms brhm-core-2a-xe-003-0.network.virginmedia.net [8
    0.0.2.41]
    4 32 ms 16 ms 24 ms nrth-bb-1c-ae10-0.network.virginmedia.net [62.25
    3.174.73]
    5 * * * Request timed out.
    6 13 ms 11 ms 12 ms nrth-bb-1b-ae1-0.network.virginmedia.net [62.254
    .42.218]
    7 19 ms 16 ms 13 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.
    174.18]
    8 24 ms 14 ms 19 ms be3000.ccr21.lon02.atlas.cogentco.com [130.117.1
    4.141]
    9 17 ms 18 ms 17 ms be2328.ccr21.lon01.atlas.cogentco.com [130.117.4
    9.85]
    10 18 ms 14 ms 15 ms be2178.ccr42.lon13.atlas.cogentco.com [130.117.5
    0.206]
    11 93 ms 90 ms 87 ms be2493.ccr22.bos01.atlas.cogentco.com [154.54.42
    .97]
    12 95 ms 91 ms 89 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.130]
    13 97 ms * 94 ms 38.111.40.114
    14 * 92 ms 96 ms xboxpatchserver.crypticstudios.com [208.95.185.4
    1]

    Trace complete.

    C:\Windows\system32>


    I'm having the same issue. I can connect to Trions game servers just fine, yet I'm having no luck connecting to Cryptics.
    Oh, it's not broken? We can soon fix that!

  • jacenkaschangjacenkaschang Member Posts: 13 Arc User
    edited March 2015
    UK also - it's now 18:45 and launcher doesn't open or when it does it's VERY slow and says "Loading Please Wait"
  • jam3s1701jam3s1701 Member Posts: 1,825 Arc User
    edited March 2015
    So after half hour I'm now hanging at the loading screen...

    This is fun...
    JtaDmwW.png
  • pikey73pikey73 Member Posts: 1 Arc User
    edited March 2015
    UK player, Virgin media customer and exactly the same issue... Don't need to be a tech minded genius to smell something afoot...

    Hopefully one of the geeks at either end will sus this out for us.
  • greasedlizardgreasedlizard Member Posts: 4 Arc User
    edited March 2015
    On Virgin too, run a few traceroutes to various sites, all getting timeouts throughout time while it is in the Virgin network.

    Just about to report it, has anyone already phoned through to them to inform them and got an incident number everyone else can phone through and link to? the more people who report the same issue, the quicker they'll actually look in to it, one person reporting it doesn't stand a chance on their own tbh.
  • riprendtearcatriprendtearcat Member Posts: 0 Arc User
    edited March 2015
    Same Issue, UK , Also Virginmedia.....


    Path ping on the chance it helps someone.

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:
    0 DJSCHILL11 [192.168.0.200]
    1 routerlogin.net [192.168.0.1]
    2 10.51.36.1
    3 pete-core-2a-xe-111-0.network.virginmedia.net [81.100.33.17]
    4 nrth-bb-1b-ae15-0.network.virginmedia.net [62.253.175.138]
    5 tele-ic-4-ae0-0.network.virginmedia.net [62.253.174.18]
    6 be3000.ccr21.lon02.atlas.cogentco.com [130.117.14.141]
    7 be2329.ccr22.lon01.atlas.cogentco.com [130.117.49.89]
    8 be2494.ccr42.lon13.atlas.cogentco.com [154.54.39.130]
    9 be2493.ccr22.bos01.atlas.cogentco.com [154.54.42.97]
    10 te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.130]
    11 38.111.40.114
    12 patchserver2.crypticstudios.com [208.95.185.41]

    Computing statistics for 300 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 DJSCHILL11 [192.168.0.200]
    0/ 100 = 0% |
    1 0ms 0/ 100 = 0% 0/ 100 = 0% routerlogin.net [192.168.0.1]
    0/ 100 = 0% |
    2 --- 100/ 100 =100% 100/ 100 =100% 10.51.36.1
    0/ 100 = 0% |
    3 14ms 0/ 100 = 0% 0/ 100 = 0% pete-core-2a-xe-111-0.network.virg
    inmedia.net [81.100.33.17]
    0/ 100 = 0% |
    4 18ms 0/ 100 = 0% 0/ 100 = 0% nrth-bb-1b-ae15-0.network.virginme
    dia.net [62.253.175.138]
    0/ 100 = 0% |
    5 20ms 0/ 100 = 0% 0/ 100 = 0% tele-ic-4-ae0-0.network.virginmedi
    a.net [62.253.174.18]
    0/ 100 = 0% |
    6 17ms 0/ 100 = 0% 0/ 100 = 0% be3000.ccr21.lon02.atlas.cogentco.
    com [130.117.14.141]
    0/ 100 = 0% |
    7 17ms 0/ 100 = 0% 0/ 100 = 0% be2329.ccr22.lon01.atlas.cogentco.
    com [130.117.49.89]
    0/ 100 = 0% |
    8 17ms 0/ 100 = 0% 0/ 100 = 0% be2494.ccr42.lon13.atlas.cogentco.
    com [154.54.39.130]
    0/ 100 = 0% |
    9 91ms 0/ 100 = 0% 0/ 100 = 0% be2493.ccr22.bos01.atlas.cogentco.
    com [154.54.42.97]
    1/ 100 = 1% |
    10 93ms 1/ 100 = 1% 0/ 100 = 0% te0-0-0-0.rcr11.b002133-1.bos01.at
    las.cogentco.com [154.54.46.130]
    23/ 100 = 23% |
    11 97ms 24/ 100 = 24% 0/ 100 = 0% 38.111.40.114
    7/ 100 = 7% |
    12 91ms 31/ 100 = 31% 0/ 100 = 0% patchserver2.crypticstudios.com [2
    08.95.185.41]

    Incidently its also affecting Champions Online
  • sqwishedsqwished Member Posts: 1,475 Bug Hunter
    edited March 2015
    greasedlizard wrote: »
    On Virgin too, run a few traceroutes to various sites, all getting timeouts throughout time while it is in the Virgin network.

    Just about to report it, has anyone already phoned through to them to inform them and got an incident number everyone else can phone through and link to? the more people who report the same issue, the quicker they'll actually look in to it, one person reporting it doesn't stand a chance on their own tbh.

    So according to Virgin Media, the issue seems to be routing issue with Cryptic's servers because twice they monitored the Trace route and twice it routed me to the Xbox Patch Server. Had a friend double check as he's with Talk talk and he's connecting fine. VM advice is to wait for the tech support from cryptic to get back to us............

    Had a second friend check who's with BT and again they can connect without any issues.
    Oh, it's not broken? We can soon fix that!

  • adshadowadshadow Member Posts: 39 Arc User
    edited March 2015
    same problem for me i managed to get the launcher to load after waiting for about an hour and now its just siting at the patch screen after i entered my password & im also with VM + being a pc tech helps as well, i checked my net connection & pc & theres no problems

    http://www.speedtest.net/result/4255529807.png
  • jam3s1701jam3s1701 Member Posts: 1,825 Arc User
    edited March 2015
    I would say this is a log in issue

    I got past character screen and got

    Login2_timeout

    Sooooo
    JtaDmwW.png
  • polstarukpolstaruk Member Posts: 42 Arc User
    edited March 2015
    Having same issues, In the UK and on Virgin Media.

    Game having disconnects, frequent loss on connection to server, login time out, Login2 time out, Launcher slow.
    Anything that happens, happens. Anything that in happening, causes something else to happen, causes something else to happen. Anything that in happening, causes itself to happen again, happens again.
    It doesn't necessarily do it in chronological order though.
  • drakeforddrakeford Member Posts: 19 Arc User
    edited March 2015
    sqwished wrote: »
    So according to Virgin Media, the issue seems to be routing issue with Cryptic's servers because twice they monitored the Trace route and twice it routed me to the Xbox Patch Server. Had a friend double check as he's with Talk talk and he's connecting fine. VM advice is to wait for the tech support from cryptic to get back to us............

    If VM were right why just there customers? They will tell us anything to take the heat of them
  • philfixitphilfixit Member Posts: 26 Arc User
    edited March 2015
    im having the same problem and im with virgin meadia,it was fine this morning for myself. seems to me that criptic have kinda done a fuubar.Please sort this out. last night just got my level 3 dilithuim mine up and running. took me a hole year.on my own. so I realy wont to play ??.

    lord monty
  • maxdredmaxdred Member Posts: 97 Arc User
    edited March 2015
    drakeford wrote: »
    If VM were right why just there customers? They will tell us anything to take the heat of them

    It's definitely a problem with VM. People on VM are having problems on Realm Reborn today too http://forum.square-enix.com/ffxiv/threads/227383-Lag-Spikes
  • cornelianuscornelianus Member Posts: 17 Arc User
    edited March 2015
    I'm on Virgin and am stuck on patching. I'm glad I'm not the only one with this problem!
  • zaichalzaichal Member Posts: 96 Arc User
    edited March 2015
    Having the same problem. U.K resident, Virgin Media.

    Also tried connecting via my next door neighbour's connection, which isn't Virgin Media. This is only affecting Cryptic/Perfectworld, no other problems with other games and/or websites.

    Stuck on launcher and when it does finally kick in, login2_timeout errors, etc.

    Just going to wait it out, if it affects the Delta Recruit thing, it's no big deal these days.
  • adshadowadshadow Member Posts: 39 Arc User
    edited March 2015
    got the game to load now im getting a Login2 time out :mad:now im starting to get annoyed
  • greasedlizardgreasedlizard Member Posts: 4 Arc User
    edited March 2015
    Well, it's not only STO, Virgin's own forums are showing plenty of reports from other games too (that's not to mention that there own website is exceptionally slow):

    http://community.virginmedia.com/t5/Gaming/bd-p/gaming

    And after just under 34 minutes on hold, I got cut off.
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