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Forums > Home› Test Servers› Tribble› Tribble - Bug Reports

Problems with the transfer of characters from Holodeck to Tribble

sarog3sarog3 Member Posts: 8 Arc User
edited January 2015 in Tribble - Bug Reports
Hello.
I am a lifetime subscription member and since the beginning of this year i've been unable to copy a characters from Main Server (Holodeck) to Public Test Server (Tribble) through "MY ACCOUNT" on Arc website using this link:

www.arcgames.com/en/my/character/copy/sto

...but doing so, i got this message:
"There are no test servers available for your account on this game".

On Cryptic website, it says, what i have full access to Public Test Server. And I HAVE access to Tribble, but problem with copying a characters on it is still present.
I do not know is there already a thread on the forum about this problem, so I started a new one.
Post edited by sarog3 on
«1

Comments

  • brohedgehogbrohedgehog Member Posts: 2 Arc User
    edited November 2014
    Same problem...
  • sarog3sarog3 Member Posts: 8 Arc User
    edited November 2014
    I would like to see some comments from developers about this issue.
  • mightybobcncmightybobcnc Member Posts: 3,354 Arc User
    edited November 2014
    Do you have any characters on Tribble already? Maybe if you were to create a new character on Tribble from scratch and take it up 1 level then it would jog the server's memory?
    Joined January 2009
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  • sarog3sarog3 Member Posts: 8 Arc User
    edited November 2014
    Yes, I already have a character on Tribble, it was copied from Holodeck somewhere in January of this year through the same link. Regarding the second question, I tried this way ... result zero.
  • sarog3sarog3 Member Posts: 8 Arc User
    edited November 2014
    ... And again, I'm waiting for a response from the developers ...:cool:
    I wonder how long it will take until they answer?:confused:
  • pwecaptainsmirkpwecaptainsmirk Member Posts: 1,167 Arc User
    edited November 2014
    Hi Sarog,
    Best thing you can do is send in a ticket about this either in-game or thru the support website.

    Make sure to include your charactername@handle and the repro steps you went through to transfer your character.

    That can get the ball rolling to see if tech support can help.

    Thanks!
    ~CaptainSmirk
  • sarog3sarog3 Member Posts: 8 Arc User
    edited November 2014
    pwecaptainsmirk wrote: »
    Hi Sarog,
    Best thing you can do is send in a ticket about this either in-game or thru the support website.

    Hi pwecaptainsmirk,
    I have already contacted the customer support but they refused to solve this problem. Instead, they recommended me to write on the forum about this issue.
    This is their replies:
    Hello,

    Thank you for contacting us. I understand that you encountered an issue related to the Public Test Shards (PTS), however, due to the nature of these servers and its purpose, we do not provide support for the PTS. Instead, we highly encourage all PTS related reports to be posted in the appropriate forums which I've listed below for your convenience.

    For bug and technical reports:
    * Redshirt: http://sto-forum.perfectworld.com/forumdisplay.php?f=336
    * Tribble: http://sto-forum.perfectworld.com/forumdisplay.php?f=229

    For feedback and general discussion:
    * Redshirt: http://sto-forum.perfectworld.com/forumdisplay.php?f=337
    * Tribble: http://sto-forum.perfectworld.com/forumdisplay.php?f=250

    For the latest updates and patch notes:
    * Redshirt: http://sto-forum.perfectworld.com/forumdisplay.php?f=335
    * Tribble: http://sto-forum.perfectworld.com/forumdisplay.php?f=228

    Thank you very much for your interest in helping us in polishing the next great content of Star Trek Online.

    Regards,
    Damien
    Game Master
    Perfect World Entertainment
    http://support.arcgames.com/
    Hello,

    Thank you for the response.

    Unfortunately, due to the nature of the Tribble Server, PWE does not provide support for its test servers. I highly suggest simply waiting for a player to respond or contacting a community manager to help in making your post more visible.

    Thank you for your understanding.

    Regards,
    Damien
    Game Master
    Perfect World Entertainment
    http://support.arcgames.com/

    Here's a link to my request to the support team:

    https://support.arcgames.com/app/account/questions/detail/i_id/1967001

    In the meantime, I will try to submit another ticket through the game ...
  • pwecaptainsmirkpwecaptainsmirk Member Posts: 1,167 Arc User
    edited November 2014
    Thanks for the info.

    I will check with our teams and see what I can find out for you, but I will most likely not get this solved before Thanksgiving as we are down many staffers already.

    Look for my reply in this thread hopefully the following week.

    Thanks for your patience too!

    ~CaptainSmirk
  • sarog3sarog3 Member Posts: 8 Arc User
    edited December 2014
    pwecaptainsmirk wrote: »


    Look for my reply in this thread hopefully the following week.


    So ... is there any progress in solving my problem ???
    pwecaptainsmirk wrote: »


    Thanks for your patience too!


    My patience is about to end!
  • a19spectrea19spectre Member Posts: 0 Arc User
    edited January 2015
    pwecaptainsmirk wrote: »
    Thanks for the info.

    I will check with our teams and see what I can find out for you, but I will most likely not get this solved before Thanksgiving as we are down many staffers already.

    Look for my reply in this thread hopefully the following week.

    Thanks for your patience too!

    ~CaptainSmirk

    Anything, Captain?

    An update would be loved an appreciated by your fans/customers.......:D
  • eiledoneiledon Member Posts: 595 Arc User
    edited January 2015
    CO version is working again. did you try sto?
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  • a19spectrea19spectre Member Posts: 0 Arc User
    edited January 2015
    Yeah, still not working for me. Wonder if it's something tied to lifetime? I've been seeing that as a common thread.
  • gameversemangameverseman Member Posts: 1,110 Arc User
    edited January 2015
    Hey, I'm not a Lifetime Subscriber but I do have access to Tribble and have previously transferred characters to Tribble. However, as of recent, I will go to transfer a character (not all are even listed btw) and I would select the character "Bianca". I then select Tribble and then click copy. It said it was successful and that it might take 2 hours. I waited the 2 hours and then logged in to Tribble and my character wasn't there. I tried again and had the same issue. Could somebody help me?
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  • puykonigpuykonig Member Posts: 52 Arc User
    edited January 2015
    I had the same issue, i bug the issue from the ingame. but the ticket was close. tribble characters transfer have not been working since 14 dec 2014. i again today still not working.
  • UnknownUnknown
    edited January 2015
    This content has been removed.
  • algeroth0marshalalgeroth0marshal Member Posts: 2 Arc User
    edited January 2015
    I see i'm not the only one being redirected to the forums. I'm also unable to transfer toons to tribble abd got the same response as { sarog3 } in the forums. How can the forums fix tribble toon transfers if the tech support people don't do there jobs?
  • otisnobleotisnoble Member Posts: 1,290 Arc User
    edited January 2015
    pwecaptainsmirk wrote: »
    Hi Sarog,
    Best thing you can do is send in a ticket about this either in-game or thru the support website.

    Make sure to include your charactername@handle and the repro steps you went through to transfer your character.

    That can get the ball rolling to see if tech support can help.

    Thanks!
    ~CaptainSmirk

    I put in a ticket and they said post on Tribble bug forum
    Fleet Admiral Stephen
  • buffer4buffer4 Member Posts: 15 Arc User
    edited January 2015
    I'm also having the same problem with copying my characters to Tribble. I've been experiencing this issue since the early part of December of 2014. I have transferred my characters using the the Transfer Link in the ARC Client and it tells me success. I go to log in to Tribble a few minutes later and I only see the 2 characters I already have over there. I hope that it can be resolved and a fix applied, I'm also a Lifetime Subscriber.
  • edelstahl77edelstahl77 Member Posts: 24 Arc User
    edited January 2015
    cant copy also no char on tribble!!!!

    no new char can arrive there


    also the Problem ist that i only have have choice of 8 Char names which i can transfer, but number 9 and 1
  • otisnobleotisnoble Member Posts: 1,290 Arc User
    edited January 2015
    They told me to keep copying characters till it works, at this rate there will be 100 copies when it actually works.
    Fleet Admiral Stephen
  • sarog3sarog3 Member Posts: 8 Arc User
    edited January 2015
    otisnoble wrote: »
    They told me to keep copying characters till it works...

    Good advice from support team...:rolleyes:

    I've never seen such a "productive work" for catching bugs like in STO.
    I wonder how long it takes for developers to address these issues. For example, I've been waiting for almost a year ...:cool:
  • otisnobleotisnoble Member Posts: 1,290 Arc User
    edited January 2015
    sarog3 wrote: »
    Good advice from support team...:rolleyes:

    I've never seen such a "productive work" for catching bugs like in STO.
    I wonder how long it takes for developers to address these issues. For example, I've been waiting for almost a year ...:cool:

    Actually I've been able to transfer toons up to a month or so ago but now nothing.
    Fleet Admiral Stephen
  • welshguy1990welshguy1990 Member Posts: 2 Arc User
    edited January 2015
    i have a lvl 41 fed toon on tribble and iv tried copying other toons over and it keeps saying its completed please give it 2 hours or it will be done immediately and nothing and iv even created a new toon and got it to level 5 and that was still there a week later.
  • spintallspintall Member Posts: 0 Arc User
    edited January 2015
    i try to put one of my characters from halodeck to tribble it told me it compleated and still no characters moved over


    PLEASE FIX THIS
  • otisnobleotisnoble Member Posts: 1,290 Arc User
    edited January 2015
    I've justa been told to delete all characters in tribble and then transfer, will I loose everything in the account bank?

    Well I did what they told me and guess what my Tribble is empty. Guess ill continue to do what the told me before and continue transfer until it works or start a new toon from scratch.
    Fleet Admiral Stephen
  • tuskin67tuskin67 Member Posts: 1,097 Arc User
    edited January 2015
    Great that I see this thread AFTER I delete everyone.
  • sovereign256sovereign256 Member Posts: 34 Arc User
    edited January 2015
    ^^^ Same boat here. It's unfortunate that now the character copy isn't working now when it used to work just fine beforehand for me. Oh well, I was kinda looking forward to testing out the new stuff, guess that'll have to wait.
  • flash525flash525 Member Posts: 5,441 Arc User
    edited January 2015
    sarog3 wrote: »
    My patience is about to end!
    Real grown up dude. It is/was the holiday period, they'd just said they'd do what they can, and you come back with that? :rolleyes:
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  • welshguy1990welshguy1990 Member Posts: 2 Arc User
    edited January 2015
    The holiday period should not be mentioned. Look at all the other mmorpg games and even facebook games, even they resolve issues faster. Tribble transfer doesn't work, half the pve queues are buggy and leave you no choice but to quit, 1000s cant log on, patches and downtime are always longer than first stated, missions reset instead of completing, winter event bugged and now my steam probation when i had to download and play though because the arc launcher and sto wouldn't load wont end, it was 10 days and its been 16/17 and still nothing and no response to tickets as always.:confused::confused::confused:
  • mustrumridcully0mustrumridcully0 Member Posts: 12,963 Arc User
    edited January 2015
    My characters also don't appear on Tribble. I am still settled with pre DR characters. :(
    Star Trek Online Advancement: You start with lowbie gear, you end with Lobi gear.
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