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Forums > Home› Support› PC Gameplay Bug Reports

Macintosh Client is crashing

devencombsdevencombs Member Posts: 225 Arc User
edited March 2015 in PC Gameplay Bug Reports
I had this problem in Tribble before DR went live. I posted numerous in the forums and submitted multiple bug reports. Nothing was ever done about it. Now season 10 is live and the Mac client crashes every one or two minutes on the Holodeck server. It doesn't matter what I'm doing in the game, where I am, or what is happening. The game crashes all the time. Again, here are my computer specs.

27" iMac
Mac OS 10.9.5
3.5 GHz Intel Core i7
32 GB 1600 MHz DDR3
NVIDIA GeForce GTX 780M 4096 MB

Cryptic, can you please pay attention this time? I did not buy a lifetime subscription for this.
Post edited by devencombs on
«1345678

Comments

  • mhall85mhall85 Member Posts: 2,852 Arc User1
    edited October 2014
    I had the same problem.

    I've trashed STO, reinstalled, and am currently re-patching to see if this will help.


    My computer:
    Late 2013 27" iMac
    3.5 GHz Intel Core i7
    16 GB RAM
    NVIDIA GeForce GTX 775M (2048 MB cache)
    OS X 10.9.5
    d87926bd02aaa4eb12e2bb0fbc1f7061.jpg
  • mhall85mhall85 Member Posts: 2,852 Arc User1
    edited October 2014
    UPDATE: I have reinstalled and re-patched, but it still crashed after about a minute.

    Also, the Mac version of the Cryptic Error Tracker lists no number, so I couldn't give you one if I wanted to. :(
    d87926bd02aaa4eb12e2bb0fbc1f7061.jpg
  • totallygregtotallygreg Member Posts: 2 Arc User
    edited October 2014
    Takes about a minute but the sound blips, goes and then the entire app crashes. The crash tool doesn't even come up to try and grab information and send it out. Was kinda excited about the new content. Now I can't even play old content. At some point an actual thin OS X client container should be written that does away the layers of WINE hacking going on. In the meantime please just treat the mac client as something that should at least run during a major launch.
  • mhall85mhall85 Member Posts: 2,852 Arc User1
    edited October 2014
    Devs,

    A LOT more reports of crashes in this thread, from the Mac sub-forum: http://sto-forum.perfectworld.com/showthread.php?t=1250901

    Please look into this! Don't forget about us Mac users!!
    d87926bd02aaa4eb12e2bb0fbc1f7061.jpg
  • g0mjabbarg0mjabbar Member Posts: 19 Arc User
    edited October 2014
    Posted this in the thread mhall85 linked to, but another commonality with us crashing mac users seems to be this error message popping up at the bottom of the screen during the Delta Rising title screen and into the Character Select screen:

    Pixel Shader Compilation failure. (compile error code = E_FAIL 0x80004005): Shaders_Processed/Dyn/Resolve_Msaa_4_Depth_D3d9_Depth_As_Color__491793bf _Cf1abec7.Phl (ps_3_0)

    Mac users also reporting the constant crashing on the Reddit sub for STO.
  • spacekorgathspacekorgath Member Posts: 24 Arc User
    edited October 2014
    Getting the same error described above. Any fix for this yet?

    Running a 6 month old 15" retina macbook, nvidia GeForce GT 750something
  • s101shikens101shiken Member Posts: 13 Arc User
    edited October 2014
    I've been having this issue on tribble with a Mac mini (Mid-2011) and today live on an iMac (21.5" mid-2011). The former has Intel HD3000 graphics and the latter has AMD 6770.

    Meanwhile the game works on my Retina Macbook Pro (13" early 2013) with Intel 4000 graphics.

    Same OS on all. Same settings.

    Looks like most of the reports have nVIDIA 7xx driven Macs.

    Maybe cider issues with some (most) video hardware?
    Vice Admiral Shiken, Senior Consul of the Council of Athena
  • cadfael71cadfael71 Member Posts: 54 Arc User
    edited October 2014
    Add me to the list. Unplayable. Hope it is fixed soon or I'll really regret paying for the Delta Pack.
  • fabjuthfabjuth Member Posts: 9 Arc User
    edited October 2014
    Adding myself to the list of affected mac users.

    Error 1:
    https://lh3.googleusercontent.com/-v...2B14.36.25.png

    Error 2:
    https://lh5.googleusercontent.com/-y...2B14.36.30.png

    Graphic Settings:
    https://lh4.googleusercontent.com/-P...2B14.37.37.png

    Display Settings:
    https://lh4.googleusercontent.com/-z...2B14.37.43.png

    System Profile:
    https://lh3.googleusercontent.com/-H...2B14.40.24.png
  • mrlogboymrlogboy Member Posts: 5 Arc User
    edited October 2014
    Getting the same issue as others.
    all weekend Friday pm thru Monday pm was playing all weeking with my new characters and had zero issues


    Pixel Shader Compilation failure. (compile error code = E_FAIL 0x80004005): Shaders_Processed/Dyn/Resolve_Msaa_4_Depth_D3d9_Depth_As_Color__491793bf _Cf1abec7.Phl (ps_3_0)

    Model Name: iMac
    Model Identifier: iMac13,2
    Processor Name: Intel Core i7
    Processor Speed: 3.4 GHz
    Number of Processors: 1
    Total Number of Cores: 4
    L2 Cache (per Core): 256 KB
    L3 Cache: 8 MB
    Memory: 32 Gb
    NVIDIA GeForce GTX 780M 4096 MB
  • mhall85mhall85 Member Posts: 2,852 Arc User1
    edited October 2014
    Just checked the @trekonlinegame official Twitter account, and someone tweeted about the Mac issues.

    According to the reply, the team is looking into it. Would be nice if they updated us in here, once they know something (or at least acknowledge that they know we exist!).

    Here's hoping! :)
    d87926bd02aaa4eb12e2bb0fbc1f7061.jpg
  • khan5000khan5000 Member Posts: 3,008 Arc User
    edited October 2014
    mhall85 wrote: »
    Just checked the @trekonlinegame official Twitter account, and someone tweeted about the Mac issues.

    According to the reply, the team is looking into it. Would be nice if they updated us in here, once they know something (or at least acknowledge that they know we exist!).

    Here's hoping! :)

    This is day one of an expansion...I am willing to bet they are up to their necks in bugs and system crashes...I'd rather they keep their nose to the grindstone and work it out than to come here and tell us they are working on it...which we already know.

    Yes I am a little frustrated I can't get in and play for more than a few minutes but this is what you deal with playing MMOs
    Your pain runs deep.
    Let us explore it... together. Each man hides a secret pain. It must be exposed and reckoned with. It must be dragged from the darkness and forced into the light. Share your pain. Share your pain with me... and gain strength from the sharing.
  • cadfael71cadfael71 Member Posts: 54 Arc User
    edited October 2014
    Update: Now can't get past the character screen without crashing.
  • devencombsdevencombs Member Posts: 225 Arc User
    edited October 2014
    khan5000 wrote: »
    This is day one of an expansion...I am willing to bet they are up to their necks in bugs and system crashes...I'd rather they keep their nose to the grindstone and work it out than to come here and tell us they are working on it...which we already know.

    Yes I am a little frustrated I can't get in and play for more than a few minutes but this is what you deal with playing MMOs

    Sorry, but I'm a little worried that they are not working on it. My reason for unbelief is that this issue was brought up numerous times in the forums by myself and others while it was still being tested on Tribble. The issue was never acknowledged; no replies in the forums, no mention in the Tribble release notes, nothing. The only acknowledgment that I have been able to find is a post by Captain Smirk in the general discussion forum directing us to post Mac crash issues in the Mac forum; that's it.

    Perhaps they are working on it. I wish they would tell us so.
  • mhall85mhall85 Member Posts: 2,852 Arc User1
    edited October 2014
    khan5000 wrote: »
    This is day one of an expansion...I am willing to bet they are up to their necks in bugs and system crashes...I'd rather they keep their nose to the grindstone and work it out than to come here and tell us they are working on it...which we already know.

    Yes I am a little frustrated I can't get in and play for more than a few minutes but this is what you deal with playing MMOs

    Fair points, but I have to agree with devencombs. Mac users tend to be forgotten about, and you have devs posting in other threads in this sub-forum with short replies.

    I'm totally willing to wait, don't get me wrong... but, still, it would be nice to get a tiny acknowledgement at some point soon.
    d87926bd02aaa4eb12e2bb0fbc1f7061.jpg
  • mhall85mhall85 Member Posts: 2,852 Arc User1
    edited October 2014
    devencombs wrote: »
    The only acknowledgment that I have been able to find is a post by Captain Smirk in the general discussion forum directing us to post Mac crash issues in the Mac forum; that's it.

    And I have never seen a dev post in that sub-forum. :(
    d87926bd02aaa4eb12e2bb0fbc1f7061.jpg
  • sykes79sykes79 Member Posts: 50 Arc User
    edited October 2014
    I'm having the same problem. I play for anywhere from 1 to 15 minutes and the game just crashes.

    I'm running an early 2008 mac pro,
    2 x 2.8 Ghz Quad-Core Intel Xeon
    16GB Ram
    ATI Radeon HD 2600 XT 256mb
    OS 10.9.4

    Quite sad about this. Was able to play a few stfs and fleet actions but it's not practical as I often crashed while in the middle of fighting.

    I don't think I'll be playing at all until this is fixed. :(
    SyD2j3q.jpg
  • g0mjabbarg0mjabbar Member Posts: 19 Arc User
    edited October 2014
    s101shiken wrote: »
    I've been having this issue on tribble with a Mac mini (Mid-2011) and today live on an iMac (21.5" mid-2011). The former has Intel HD3000 graphics and the latter has AMD 6770.

    Meanwhile the game works on my Retina Macbook Pro (13" early 2013) with Intel 4000 graphics.

    Same OS on all. Same settings.

    Looks like most of the reports have nVIDIA 7xx driven Macs.

    Maybe cider issues with some (most) video hardware?


    As a test after reading this I used an app that lets me force the integrated Intel graphics to be used at all times, just to take the nVIDIA GPU out of the equation. Obviously the graphics were pretty low, but the crash happened all the same.
  • khan5000khan5000 Member Posts: 3,008 Arc User
    edited October 2014
    It's not just a mac issue as PCs are having the same issue
    Your pain runs deep.
    Let us explore it... together. Each man hides a secret pain. It must be exposed and reckoned with. It must be dragged from the darkness and forced into the light. Share your pain. Share your pain with me... and gain strength from the sharing.
  • axonjaxon33axonjaxon33 Member Posts: 2 Arc User
    edited October 2014
    Crashing like crazy on my 27" iMac. Same issue as others. Really enjoy the game, and was just starting to make some headway with getting some fun gear before DR and constant crashiness.

    The game was always somewhat crashy on Mac, but it wasn't unplayable. This is just silly, though.
  • spacekorgathspacekorgath Member Posts: 24 Arc User
    edited October 2014
    Come on Cryptic, every hour this issue persists is an hour I can't stay in game long enough to give you $30 for a new Raptor.
  • maxgeniusmaxgenius Member Posts: 47 Arc User
    edited October 2014
    My Hackintosh (shh, don't tell senpai) also has the problem. My exact error is:
    Pixel shader compilation failure. (compile error code = E_FAIL 0x80004005): Shaders_Processed/Dyn/Resolve_Msaa_16_Depth_D3d9_Depth_As_Color__491793bf_C11abec7.Phl (ps_3_0)



    nVidia GeForce GTX 760
  • executiveoneexecutiveone Member Posts: 45 Arc User
    edited October 2014
    Same problem here on my MacBook Pro Retina. I've got 8 GB of DDR3, a 2.6 GHz Intel Core i7, an NVIDIA GeForce GT 650M with 1024 MB, and Mac OS X 10.8.5.

    Everything was working swimmingly until yesterday. Post-DR launch, I rarely go more than a few minutes without the program crashing.
    mhall85 wrote: »
    Also, the Mac version of the Cryptic Error Tracker lists no number, so I couldn't give you one if I wanted to. :(

    Also, that.
  • jordaiusjordaius Member Posts: 0 Arc User
    edited October 2014
    Crashing too

    Pixel Shader Compilation failure. (compile error code = E_FAIL 0x80004005): Shaders_Processed/Dyn/Resolve_Msaa_16_Depth_D3d9_Depth_As_Color__491793bf _Cf1abec7.Phl (ps_3_0)
  • amandar25amandar25 Member Posts: 4 Arc User
    edited October 2014
    We fixed it on my mid 2010 iMac by installing CrossOver and running the Windows client. It's beautiful! But disappointing to need such a workaround.
  • sykes79sykes79 Member Posts: 50 Arc User
    edited October 2014
    amandar25 wrote: »
    We fixed it on my mid 2010 iMac by installing CrossOver and running the Windows client. It's beautiful! But disappointing to need such a workaround.

    Glad to hear that worked for you. I'm going to try that myself now.
    SyD2j3q.jpg
  • chrisdandorffchrisdandorff Member Posts: 7 Arc User
    edited October 2014
    Having the same problem on my iMac. The game is always crashing since Delta Rising is out!!! Sometimes it is stable for 10 minutes, then again it even crashes just in the character selection screen. This is very frustrating !!! Cryptic guys, please do something !!
  • amandar25amandar25 Member Posts: 4 Arc User
    edited October 2014
    sykes79 wrote: »
    Glad to hear that worked for you. I'm going to try that myself now.

    Run it via Windows Steam and all should be well.
  • mhall85mhall85 Member Posts: 2,852 Arc User1
    edited October 2014
    I would like to point out that running a VM or emulator, and having to spend extra money on said programs, is NOT a solution to the Mac problems. That's passing the buck. No one should have to pay for an extra piece of software when there *should* be a completely viable native option of the game.

    Here's hoping we get a fix soon! Thanks for the hard work, devs!!!
    d87926bd02aaa4eb12e2bb0fbc1f7061.jpg
  • jaymclaughlinjaymclaughlin Member Posts: 630 Arc User
    edited October 2014
    Submitted a ticket through the Arc website #141015-000676
    animated.gif
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