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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

How to Diagnose Lag and Rubberbanding

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Comments

  • cabalsvk1cabalsvk1 Member Posts: 7 Arc User
    edited November 2013
    My location Czech republic (europe)
    Provider: Telefonica Czech Republic / O2.cz
    Internet run perfectly, probl?m is only in STO

    V?pis trasy k patchserver.crypticstudios.com [208.95.185.41]
    s nejv??e 30 směrov?n?mi:

    1 < 1 ms < 1 ms < 1 ms 10.0.0.138
    2 18 ms 17 ms 17 ms 88.103.200.71
    3 26 ms 26 ms 25 ms 88.103.203.137
    4 28 ms 27 ms 27 ms 194.228.190.85
    5 26 ms 27 ms 27 ms 194.228.190.193
    6 26 ms 26 ms 26 ms 5.53.0.89
    7 49 ms 49 ms 49 ms 5.53.7.118
    8 174 ms 218 ms 215 ms 213.140.52.210
    9 68 ms 65 ms 65 ms te0-7-0-8.mpd21.par01.atlas.cogentco.com [130.117.1.69]
    10 65 ms * 68 ms te0-4-0-6.mpd21.lon13.atlas.cogentco.com [154.54.37.157]
    11 139 ms 139 ms 139 ms te0-2-0-4.ccr21.bos01.atlas.cogentco.com [66.28.4.189]
    12 * 137 ms * te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.134]
    13 144 ms 144 ms 142 ms 38.111.40.114
    14 140 ms 139 ms 137 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trasov?n? bylo dokončeno. (Trace complete.)


    contacting nettest server..
    Local IP: 90.179.41.246
    Ping: 1000.3 msec
    Port: 80: 21 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 80: 20 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 443: 23 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 443: 19 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7255: 16 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7255: 16 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7003: timed out
    Port: 7003: timed out
    Port: 7202: timed out
    Port: 7202: 18 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7499: 17 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7499: timed out
    Port: 80: 19 KB/sec 0 KB/sec 0 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
  • ackeheceackehece Member Posts: 4 Arc User
    edited November 2013
    as the person above. it appears to be atlas.cogencto.com that is the issue.


    Telus
    Lethbridge Alberta Canada

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 3 ms 3 ms 1 ms home.Home [192.168.1.254]
    2 35 ms 39 ms 143 ms 10.139.4.1
    3 88 ms 92 ms 79 ms chcgildtgr00.bb.telus.com [154.11.11.30]
    4 78 ms 78 ms 78 ms 173.182.200.2
    5 99 ms 87 ms 81 ms be2005.ccr21.ord01.atlas.cogentco.com [66.28.4.73]
    6 126 ms 107 ms 112 ms be2140.ccr22.bos01.atlas.cogentco.com [154.54.43.186]
    7 151 ms 219 ms 222 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42]
    8 159 ms 125 ms 137 ms 38.111.40.114
    9 121 ms 127 ms 140 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.



    unable to allocate performance buffer
    contacting nettest server..
    Local IP: 75.158.40.48
    Ping: 136.4 msec
    Port: 80: 206 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 80: 267 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 443: 212 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 443: 198 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7255: 288 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7255: 226 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7003: 189 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7003: 211 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7202: 328 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7202: 258 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7499: 233 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7499: 176 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 80: 212 KB/sec 0 KB/sec 0 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec

    pathping

    contacting nettest server..
    Local IP: 75.158.40.48
    Ping: 136.4 msec
    Port: 80: 206 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 80: 267 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 443: 212 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 443: 198 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7255: 288 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7255: 226 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7003: 189 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7003: 211 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7202: 328 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7202: 258 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7499: 233 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7499: 176 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 80: 212 KB/sec 0 KB/sec 0 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
    hit return to exit


    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\XXXX XXXXX>pathping patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:
    0 XXXXXX.TRIBBLE.XXXX [192.168.1.69]
    1 home.Home [192.168.1.254]
    2 10.139.4.1
    3 chcgildtgr00.bb.telus.com [154.11.11.30]
    4 173.182.200.2
    5 be2005.ccr21.ord01.atlas.cogentco.com [66.28.4.73]
    6 be2139.ccr21.bos01.atlas.cogentco.com [154.54.43.178]
    7 te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.254]
    8 38.111.40.114
    9 patchserver.crypticstudios.com [208.95.185.41]

    Computing statistics for 225 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 xxxxxxxx-PC.Home [192.168.1.69]
    0/ 100 = 0% |
    1 25ms 0/ 100 = 0% 0/ 100 = 0% home.Home [192.168.1.254]
    0/ 100 = 0% |
    2 234ms 0/ 100 = 0% 0/ 100 = 0% 10.139.4.1
    0/ 100 = 0% |
    3 293ms 0/ 100 = 0% 0/ 100 = 0% chcgildtgr00.bb.telus.com [154.11.
    11.30]
    0/ 100 = 0% |
    4 --- 100/ 100 =100% 100/ 100 =100% 173.182.200.2
    0/ 100 = 0% |
    5 --- 100/ 100 =100% 100/ 100 =100% be2005.ccr21.ord01.atlas.cogentco.
    com [66.28.4.73]
    0/ 100 = 0% |
    6 297ms 0/ 100 = 0% 0/ 100 = 0% be2139.ccr21.bos01.atlas.cogentco.
    com [154.54.43.178]
    0/ 100 = 0% |
    7 --- 100/ 100 =100% 100/ 100 =100% te4-2.ccr01.bos06.atlas.cogentco.c
    om [66.28.4.254]
    0/ 100 = 0% |
    8 312ms 0/ 100 = 0% 0/ 100 = 0% 38.111.40.114
    0/ 100 = 0% |
    9 300ms 0/ 100 = 0% 0/ 100 = 0% patchserver2.crypticstudios.com [2
    08.95.185.41]

    Trace complete
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited November 2013
    ackehece wrote: »
    as the person above. it appears to be atlas.cogencto.com that is the issue.


    Telus
    Lethbridge Alberta Canada


    C:\Users\XXXX XXXXX>pathping patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:
    0 XXXXXX.TRIBBLE.XXXX [192.168.1.69]
    1 home.Home [192.168.1.254]
    2 10.139.4.1
    3 chcgildtgr00.bb.telus.com [154.11.11.30]
    4 173.182.200.2
    5 be2005.ccr21.ord01.atlas.cogentco.com [66.28.4.73]
    6 be2139.ccr21.bos01.atlas.cogentco.com [154.54.43.178]
    7 te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.254]
    8 38.111.40.114
    9 patchserver.crypticstudios.com [208.95.185.41]

    Computing statistics for 225 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 xxxxxxxx-PC.Home [192.168.1.69]
    0/ 100 = 0% |
    1 25ms 0/ 100 = 0% 0/ 100 = 0% home.Home [192.168.1.254]
    0/ 100 = 0% |
    2 234ms 0/ 100 = 0% 0/ 100 = 0% 10.139.4.1
    0/ 100 = 0% |
    3 293ms 0/ 100 = 0% 0/ 100 = 0% chcgildtgr00.bb.telus.com [154.11.
    11.30]
    0/ 100 = 0% |
    4 --- 100/ 100 =100% 100/ 100 =100% 173.182.200.2
    0/ 100 = 0% |
    5 --- 100/ 100 =100% 100/ 100 =100% be2005.ccr21.ord01.atlas.cogentco.
    com [66.28.4.73]
    0/ 100 = 0% |
    6 297ms 0/ 100 = 0% 0/ 100 = 0% be2139.ccr21.bos01.atlas.cogentco.
    com [154.54.43.178]
    0/ 100 = 0% |
    7 --- 100/ 100 =100% 100/ 100 =100% te4-2.ccr01.bos06.atlas.cogentco.c
    om [66.28.4.254]
    0/ 100 = 0% |
    8 312ms 0/ 100 = 0% 0/ 100 = 0% 38.111.40.114
    0/ 100 = 0% |
    9 300ms 0/ 100 = 0% 0/ 100 = 0% patchserver2.crypticstudios.com [2
    08.95.185.41]

    Trace complete

    Actually, pathping is showing a 100% packet loss on hop #4, which appears to be the gateway node between your ISP and the Cogent backbone...
  • smokinssoulmatesmokinssoulmate Member Posts: 0 Arc User
    edited November 2013
    General IP Information

    IP: 173.182.200.2
    Decimal: 2914437122
    Hostname: 173.182.200.2
    ISP: Telus Communications
    Organization: Telus Communications
    Services: None detected
    Type: Broadband
    Assignment: Static IP

    The server is on a couple of black lists that is why no signal is getting through your ISP needs to get it removed. call them up/
    2 mins preview My 1st Foundry mission Cube 571 Coming Dec 24 Trailer
    Short 10 sec trailer for Cube 571

    The one good thing about being Borg you never need tech-support
    Before you post in the STO tech support forum
  • ackeheceackehece Member Posts: 4 Arc User
    edited November 2013
    Called Telus and they say no such thing is going on. They blame it whole on cogentco.com
  • smokinssoulmatesmokinssoulmate Member Posts: 0 Arc User
    edited November 2013
    ackehece wrote: »
    Called Telus and they say no such thing is going on. They blame it whole on cogentco.com

    Send them your prove, cogentco is not the problem.

    173.182.200.2 is what is failing not the next server.
    2 mins preview My 1st Foundry mission Cube 571 Coming Dec 24 Trailer
    Short 10 sec trailer for Cube 571

    The one good thing about being Borg you never need tech-support
    Before you post in the STO tech support forum
  • ackeheceackehece Member Posts: 4 Arc User
    edited November 2013
    smokinssoulmate wrote: »
    Send them your prove, cogentco is not the problem.

    173.182.200.2 is what is failing not the next server.

    was on the phone with them 2 hours last night... they say it is not their issue. :eek::mad:

    I can't even switch ISP
  • smokinssoulmatesmokinssoulmate Member Posts: 0 Arc User
    edited November 2013
    ackehece wrote: »
    was on the phone with them 2 hours last night... they say it is not their issue. :eek::mad:

    I can't even switch ISP

    What did they say when you showed them the prove?
    2 mins preview My 1st Foundry mission Cube 571 Coming Dec 24 Trailer
    Short 10 sec trailer for Cube 571

    The one good thing about being Borg you never need tech-support
    Before you post in the STO tech support forum
  • meeoww#2348 meeoww
    meeoww#2348
         Member Posts: 4 Arc User
    edited December 2013
    hello Captain's

    I have this connection problem with this game only..
    I can surf the web i can play other online games like eve online with no Internet issue
    but In STO i always getting Servers not responding can you help me thanks

    Mackie


    So here's the diagnostic

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 16 ms 37 ms 38 ms 10.11.112.1
    2 113 ms 13 ms 50 ms ge-1-5.sj1.skybroadband.com.ph [114.108.192.145]

    3 35 ms 18 ms 42 ms 114.108.192.186
    4 30 ms 74 ms 12 ms 114.108.192.185
    5 122 ms 17 ms 11 ms 10GE1-1-0.GW.SJ.skybroadband.com.ph [114.108.192
    .133]
    6 105 ms 52 ms 34 ms 63-218-211-145.static.pccwglobal.net [63.218.211
    .145]
    7 337 ms 225 ms 210 ms pos1-1.br02.sjo01.pccwbtn.net [63.218.6.134]
    8 270 ms 252 ms 239 ms te0-0-0-33.ccr21.sjc03.atlas.cogentco.com [154.5
    4.11.161]
    9 232 ms 234 ms 283 ms be2047.ccr22.sjc01.atlas.cogentco.com [154.54.5.
    113]
    10 267 ms 234 ms 331 ms be2164.ccr21.sfo01.atlas.cogentco.com [154.54.28
    .33]
    11 296 ms 275 ms 286 ms be2132.ccr21.mci01.atlas.cogentco.com [154.54.30
    .54]
    12 299 ms 288 ms 299 ms be2156.ccr21.ord01.atlas.cogentco.com [154.54.6.
    86]
    13 305 ms 310 ms 303 ms be2137.ccr21.bos01.atlas.cogentco.com [154.54.43
    .194]
    14 279 ms 278 ms 304 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
    134]
    15 294 ms 286 ms 286 ms 38.111.40.114
    16 276 ms 306 ms 285 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.

    C:\Windows\system32>













    Nettest

    contacting nettest server..
    Local IP: 114.108.237.64
    Ping: 272.8 msec
    Port: 80: 18 KB/sec 2 KB/sec 34 KB/sec 500
    Port: 80: 32 KB/sec 4 KB/sec 52 KB/sec 500
    Port: 443: 66 KB/sec 6 KB/sec 98 KB/sec 500
    Port: 443: 13 KB/sec 4 KB/sec 109 KB/sec 500
    Port: 7255: 179 KB/sec 11 KB/sec 190 KB/sec 500
    Port: 7255: 142 KB/sec 10 KB/sec 287 KB/sec 500
    Port: 7003: 97 KB/sec 5 KB/sec 120 KB/sec 500
    Port: 7003: 83 KB/sec 6 KB/sec 154 KB/sec 500
    Port: 7202: 166 KB/sec 6 KB/sec 214 KB/sec 500
    Port: 7202: 49 KB/sec 4 KB/sec 91 KB/sec 500
    Port: 7499: 179 KB/sec 7 KB/sec 240 KB/sec 500
    Port: 7499: 24 KB/sec 2 KB/sec 65 KB/sec 500
    Port: 80: 12 KB/sec 2 KB/sec 61 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited December 2013
    mackie4 wrote: »

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 16 ms 37 ms 38 ms 10.11.112.1
    2 113 ms 13 ms 50 ms ge-1-5.sj1.skybroadband.com.ph [114.108.192.145]

    3 35 ms 18 ms 42 ms 114.108.192.186
    4 30 ms 74 ms 12 ms 114.108.192.185
    5 122 ms 17 ms 11 ms 10GE1-1-0.GW.SJ.skybroadband.com.ph [114.108.192
    .133]
    6 105 ms 52 ms 34 ms 63-218-211-145.static.pccwglobal.net [63.218.211
    .145]
    7 337 ms 225 ms 210 ms pos1-1.br02.sjo01.pccwbtn.net [63.218.6.134]
    8 270 ms 252 ms 239 ms te0-0-0-33.ccr21.sjc03.atlas.cogentco.com [154.5
    4.11.161]
    9 232 ms 234 ms 283 ms be2047.ccr22.sjc01.atlas.cogentco.com [154.54.5.
    113]
    10 267 ms 234 ms 331 ms be2164.ccr21.sfo01.atlas.cogentco.com [154.54.28
    .33]
    11 296 ms 275 ms 286 ms be2132.ccr21.mci01.atlas.cogentco.com [154.54.30
    .54]
    12 299 ms 288 ms 299 ms be2156.ccr21.ord01.atlas.cogentco.com [154.54.6.
    86]
    13 305 ms 310 ms 303 ms be2137.ccr21.bos01.atlas.cogentco.com [154.54.43
    .194]
    14 279 ms 278 ms 304 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
    134]
    15 294 ms 286 ms 286 ms 38.111.40.114
    16 276 ms 306 ms 285 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.

    Your 'Net Test' results show that you or your ISP cannot maintain a reliable quality connection to the STO servers... Ping should be less then 180ms, and throughput should be in the 300 - 500 range...

    These are all the suspicious looking 'trace route' readings...

    If you're using a Satellite provider, that might explain hop #2...

    Now for the rest, it could be your ISP, Cogent Communications, or both that are causing the problems...

    Try substituting the Windows 'pathping' for the 'tracert' command, and post the results, as that will provide further clues on who's at fault here...
  • meeoww#2348 meeoww
    meeoww#2348
         Member Posts: 4 Arc User
    edited December 2013
    How do i do that Sir? can you guide me?

    thank you
  • meeoww#2348 meeoww
    meeoww#2348
         Member Posts: 4 Arc User
    edited December 2013
    Is this what you mean Sir..
    btw im from philippines we use Skycable i have only 3mbs subscription..is it worh it I just buy some zen And this i cant even log in :( please help me



    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>pathping tracert patchserver.crypticstudios.com
    Unable to resolve target system name tracert.

    C:\Windows\system32>pathping patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:
    0 Mackie-PC [192.168.0.10]
    1 10.11.112.1
    2 ge-1-5.sj1.skybroadband.com.ph [114.108.192.145]
    3 114.108.192.186
    4 114.108.192.185
    5 10GE1-1-0.GW.SJ.skybroadband.com.ph [114.108.192.133]
    6 63-218-211-145.static.pccwglobal.net [63.218.211.145]
    7 pos1-1.br02.sjo01.pccwbtn.net [63.218.6.134]
    8 te0-0-0-33.ccr21.sjc03.atlas.cogentco.com [154.54.11.161]
    9 be2000.ccr21.sjc01.atlas.cogentco.com [154.54.6.105]
    10 be2164.ccr21.sfo01.atlas.cogentco.com [154.54.28.33]
    11 be2135.mpd22.mci01.atlas.cogentco.com [154.54.6.34]
    12 be2159.mpd22.ord01.atlas.cogentco.com [154.54.24.82]
    13 be2140.ccr22.bos01.atlas.cogentco.com [154.54.43.186]
    14 te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42]
    15 38.111.40.114
    16 patchserver2.crypticstudios.com [208.95.185.41]

    Computing statistics for 400 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 Mackie-PC [192.168.0.10]
    0/ 100 = 0% |
    1 33ms 0/ 100 = 0% 0/ 100 = 0% 10.11.112.1
    0/ 100 = 0% |
    2 33ms 0/ 100 = 0% 0/ 100 = 0% ge-1-5.sj1.skybroadband.com.ph [11
    4.108.192.145]
    0/ 100 = 0% |
    3 36ms 0/ 100 = 0% 0/ 100 = 0% 114.108.192.186
    0/ 100 = 0% |
    4 32ms 0/ 100 = 0% 0/ 100 = 0% 114.108.192.185
    0/ 100 = 0% |
    5 28ms 0/ 100 = 0% 0/ 100 = 0% 10GE1-1-0.GW.SJ.skybroadband.com.p
    h [114.108.192.133]
    0/ 100 = 0% |
    6 56ms 0/ 100 = 0% 0/ 100 = 0% 63-218-211-145.static.pccwglobal.n
    et [63.218.211.145]
    0/ 100 = 0% |
    7 218ms 0/ 100 = 0% 0/ 100 = 0% pos1-1.br02.sjo01.pccwbtn.net [63.
    218.6.134]
    0/ 100 = 0% |
    8 257ms 0/ 100 = 0% 0/ 100 = 0% te0-0-0-33.ccr21.sjc03.atlas.cogen
    tco.com [154.54.11.161]
    0/ 100 = 0% |
    9 238ms 0/ 100 = 0% 0/ 100 = 0% be2000.ccr21.sjc01.atlas.cogentco.
    com [154.54.6.105]
    0/ 100 = 0% |
    10 251ms 0/ 100 = 0% 0/ 100 = 0% be2164.ccr21.sfo01.atlas.cogentco.
    com [154.54.28.33]
    0/ 100 = 0% |
    11 275ms 0/ 100 = 0% 0/ 100 = 0% be2135.mpd22.mci01.atlas.cogentco.
    com [154.54.6.34]
    0/ 100 = 0% |
    12 299ms 0/ 100 = 0% 0/ 100 = 0% be2159.mpd22.ord01.atlas.cogentco.
    com [154.54.24.82]
    0/ 100 = 0% |
    13 279ms 0/ 100 = 0% 0/ 100 = 0% be2140.ccr22.bos01.atlas.cogentco.
    com [154.54.43.186]
    0/ 100 = 0% |
    14 330ms 0/ 100 = 0% 0/ 100 = 0% te4-4.ccr01.bos06.atlas.cogentco.c
    om [66.28.4.42]
    0/ 100 = 0% |
    15 285ms 0/ 100 = 0% 0/ 100 = 0% 38.111.40.114
    0/ 100 = 0% |
    16 298ms 0/ 100 = 0% 0/ 100 = 0% patchserver2.crypticstudios.com [2
    08.95.185.41]

    Trace complete.

    C:\Windows\system32>
    C:\Windows\system32>
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited December 2013
    mackie4 wrote: »

    C:\Windows\system32>pathping patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:
    0 Mackie-PC [192.168.0.10]
    1 10.11.112.1
    2 ge-1-5.sj1.skybroadband.com.ph [114.108.192.145]
    3 114.108.192.186
    4 114.108.192.185
    5 10GE1-1-0.GW.SJ.skybroadband.com.ph [114.108.192.133]
    6 63-218-211-145.static.pccwglobal.net [63.218.211.145]
    7 pos1-1.br02.sjo01.pccwbtn.net [63.218.6.134]
    8 te0-0-0-33.ccr21.sjc03.atlas.cogentco.com [154.54.11.161]
    9 be2000.ccr21.sjc01.atlas.cogentco.com [154.54.6.105]
    10 be2164.ccr21.sfo01.atlas.cogentco.com [154.54.28.33]
    11 be2135.mpd22.mci01.atlas.cogentco.com [154.54.6.34]
    12 be2159.mpd22.ord01.atlas.cogentco.com [154.54.24.82]
    13 be2140.ccr22.bos01.atlas.cogentco.com [154.54.43.186]
    14 te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42]
    15 38.111.40.114
    16 patchserver2.crypticstudios.com [208.95.185.41]

    Computing statistics for 400 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 Mackie-PC [192.168.0.10]
    0/ 100 = 0% |
    1 33ms 0/ 100 = 0% 0/ 100 = 0% 10.11.112.1
    0/ 100 = 0% |
    2 33ms 0/ 100 = 0% 0/ 100 = 0% ge-1-5.sj1.skybroadband.com.ph [11
    4.108.192.145]
    0/ 100 = 0% |
    3 36ms 0/ 100 = 0% 0/ 100 = 0% 114.108.192.186
    0/ 100 = 0% |
    4 32ms 0/ 100 = 0% 0/ 100 = 0% 114.108.192.185
    0/ 100 = 0% |
    5 28ms 0/ 100 = 0% 0/ 100 = 0% 10GE1-1-0.GW.SJ.skybroadband.com.p
    h [114.108.192.133]
    0/ 100 = 0% |
    6 56ms 0/ 100 = 0% 0/ 100 = 0% 63-218-211-145.static.pccwglobal.n
    et [63.218.211.145]
    0/ 100 = 0% |
    7 218ms 0/ 100 = 0% 0/ 100 = 0% pos1-1.br02.sjo01.pccwbtn.net [63.
    218.6.134]
    0/ 100 = 0% |
    8 257ms 0/ 100 = 0% 0/ 100 = 0% te0-0-0-33.ccr21.sjc03.atlas.cogen
    tco.com [154.54.11.161]
    0/ 100 = 0% |
    9 238ms 0/ 100 = 0% 0/ 100 = 0% be2000.ccr21.sjc01.atlas.cogentco.
    com [154.54.6.105]
    0/ 100 = 0% |
    10 251ms 0/ 100 = 0% 0/ 100 = 0% be2164.ccr21.sfo01.atlas.cogentco.
    com [154.54.28.33]
    0/ 100 = 0% |
    11 275ms 0/ 100 = 0% 0/ 100 = 0% be2135.mpd22.mci01.atlas.cogentco.
    com [154.54.6.34]
    0/ 100 = 0% |
    12 299ms 0/ 100 = 0% 0/ 100 = 0% be2159.mpd22.ord01.atlas.cogentco.
    com [154.54.24.82]
    0/ 100 = 0% |
    13 279ms 0/ 100 = 0% 0/ 100 = 0% be2140.ccr22.bos01.atlas.cogentco.
    com [154.54.43.186]
    0/ 100 = 0% |
    14 330ms 0/ 100 = 0% 0/ 100 = 0% te4-4.ccr01.bos06.atlas.cogentco.c
    om [66.28.4.42]
    0/ 100 = 0% |
    15 285ms 0/ 100 = 0% 0/ 100 = 0% 38.111.40.114
    0/ 100 = 0% |
    16 298ms 0/ 100 = 0% 0/ 100 = 0% patchserver2.crypticstudios.com [2
    08.95.185.41]

    Trace complete.

    Its unexpected that that the pathping is not seeing any lost packets, so the issues is just excessive latency on the connection...

    The issue appears to start with the pccwglobal gateway to the Cogent backbone, with a delay so bad as to make all further statistics down the line unreliable...

    This is strictly a ISP issue, and only the ISPs involved can correct the problem. The only thing you can really do is to complain to your ISP, to see if they can do something with the Internet backbone providers and Trans-Pacific carriers that they've contracted with...
  • elkantar1981elkantar1981 Member Posts: 1 Arc User
    edited December 2013
    Yep its Cogneto or above net.
    Also the Perfectworldborder server seems to be packet loss machine today.

    I tested it today after suffering from rubberbanding and other issues.

    uotrace is a good tool to test the trace, ping and packet loss when you cant get your hands on better software.

    Serverlist you can test yourself:
    us1.proxy.crypticstudios.com (US Proxy server for Star Trek Online)
    accounts.crypticstudios.com (Star Trek Online login server)
    208.95.184.192 (Star Trek Online game server)
    208.95.184.129 (Star Trek Online game server)


    My Tests:
    Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
    rdsl-blfd-de02.nw.mediaways.net 213.20.59.13 1 24ms 21ms 0% 108 / 108 20ms / 25ms
    xmws-blfd-de04-chan-18.nw.mediaways.net 195.71.43.149 2 21ms 21ms 0% 108 / 108 21ms / 25ms
    rmws-blfd-de02-xe-1-0-0-0.nw.mediaways.net 195.71.86.53 3 22ms 21ms 0% 108 / 108 20ms / 31ms
    xmwc-amsd-nl01-chan-0.nw.mediaways.net 62.52.14.49 4 41ms 44ms 0% 108 / 108 39ms / 104ms
    er1.ams1.nl.above.net 195.69.144.122 5 42ms 100% 0 / 107
    ae3.cr1.ams5.nl.above.net 64.125.32.94 6 46ms 48ms 0% 107 / 107 46ms / 75ms
    so-2-1-0.mpr2.lga5.us.above.net 64.125.31.182 7 132ms 136ms 0% 107 / 107 131ms / 179ms
    ae1.cr1.lga5.us.above.net 64.125.29.37 8 121ms 124ms 1% 105 / 107 119ms / 198ms
    xe-1-1-0.mpr3.bos2.us.above.net 64.125.25.41 9 122ms 123ms 0% 107 / 107 120ms / 170ms
    208.184.110.70.IPYX-072053-002-ZYO.above.net 208.184.110.70 10 137ms 137ms 19% 86 / 107 136ms / 139ms
    border11.te7-1-bbnet1.bsn.pnap.net 63.251.128.41 11 139ms 142ms 16% 88 / 106 136ms / 287ms
    perfectworldent-4.border11.bsn.pnap.net 216.52.61.78 12 150ms 140ms 14% 91 / 106 135ms / 150ms
    * Unknown Host * 208.95.184.192 13 136ms 136ms 14% 91 / 106 134ms / 139ms

    To the account/login:

    Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
    rdsl-blfd-de02.nw.mediaways.net 213.20.59.13 1 22ms 21ms 0% 44 / 44 20ms / 25ms
    xmws-blfd-de04-chan-18.nw.mediaways.net 195.71.43.149 2 22ms 22ms 0% 44 / 44 21ms / 66ms
    rmws-blfd-de01-xe-1-0-0-0.nw.mediaways.net 195.71.86.50 3 22ms 21ms 0% 44 / 44 21ms / 25ms
    xmwc-amsd-nl01-chan-0.nw.mediaways.net 62.52.14.49 4 70ms 45ms 0% 44 / 44 40ms / 80ms
    er1.ams1.nl.above.net 195.69.144.122 5 44ms 100% 0 / 43
    ae3.cr1.ams5.nl.above.net 64.125.32.94 6 48ms 48ms 0% 43 / 43 46ms / 76ms
    so-2-1-0.mpr2.lga5.us.above.net 64.125.31.182 7 138ms 139ms 0% 43 / 43 131ms / 192ms
    ae1.cr1.lga5.us.above.net 64.125.29.37 8 121ms 129ms 0% 43 / 43 120ms / 232ms
    xe-1-1-0.mpr3.bos2.us.above.net 64.125.25.41 9 125ms 121ms 0% 43 / 43 120ms / 133ms
    208.184.110.70.IPYX-072053-002-ZYO.above.net 208.184.110.70 10 136ms 137ms 13% 37 / 43 136ms / 141ms
    border11.te7-1-bbnet1.bsn.pnap.net 63.251.128.41 11 141ms 139ms 9% 39 / 43 137ms / 158ms
    perfectworldent-4.border11.bsn.pnap.net 216.52.61.78 12 146ms 141ms 16% 36 / 43 135ms / 151ms
    accounts.crypticstudios.com 208.95.185.165 13 140ms 139ms 27% 31 / 43 139ms / 142ms




    I tested them all and for it was first cogneto, after changing my traceroute via a dns, i landed on above.net :P so bad luck for me today. its up to those 2 companys to solve it OR to perfectworld/Cryptic to change traffic routing over them. And yes they can do it. Also the perfectworld border server and cryptic server need to be improved network wide.
  • meeoww#2348 meeoww
    meeoww#2348
         Member Posts: 4 Arc User
    edited December 2013
    Oh thank you very much for the help im Contacting my ISP now..i have a question A 3mbs connection is enought for STO?
  • strykor1977strykor1977 Member Posts: 15 Arc User
    edited December 2013
    Okay, here are the numbers I'm getting running tracert and nettest. My ISP is CenturyLink.

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 2 ms 1 ms 2 ms 192.168.2.1
    2 2 ms 2 ms 2 ms 192.168.0.1
    3 24 ms 24 ms 50 ms 67.42.200.233
    4 53 ms 32 ms 45 ms albq-agw1.inet.qwest.net [71.222.249.65]
    5 108 ms 85 ms 104 ms bst-edge-05.inet.qwest.net [67.14.30.130]
    6 83 ms 84 ms 85 ms 65.120.117.250
    7 82 ms 92 ms 88 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    8 96 ms 93 ms 92 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    9 105 ms 90 ms 97 ms patchserver2.crypticstudios.com [208.95.185.41]

    Ping: 187.5 msec
    Port: 80: 161 KB/sec 7 KB/sec 344 KB/sec 500
    Port: 80: 162 KB/sec 7 KB/sec 344 KB/sec 500
    Port: 443: 157 KB/sec 8 KB/sec 332 KB/sec 500
    Port: 443: 155 KB/sec 8 KB/sec 334 KB/sec 500
    Port: 7255: 16 KB/sec 7 KB/sec 344 KB/sec 500
    Port: 7255: 22 KB/sec 7 KB/sec 344 KB/sec 500
    Port: 7003: 16 KB/sec 7 KB/sec 344 KB/sec 500
    Port: 7003: 16 KB/sec 7 KB/sec 344 KB/sec 500
    Port: 7202: 34 KB/sec 7 KB/sec 305 KB/sec 500
    Port: 7202: 274 KB/sec 9 KB/sec 290 KB/sec 500
    Port: 7499: 274 KB/sec 9 KB/sec 290 KB/sec 500
    Port: 7499: 274 KB/sec 9 KB/sec 290 KB/sec 500
    Port: 80: 295 KB/sec 8 KB/sec 310 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec

    Any help making sense of them would be greatly appreciated.

    Sad thing is, I don't get this problem when patching Neverwinter, only with CO and occasionally STO.
  • chrystofer10chrystofer10 Member Posts: 5 Arc User
    edited December 2013
    Any chance someone can help e understand what I am looking at, did I run tracert correctly?

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 3 ms 4 ms 3 ms 192.168.1.1
    2 * * * Request timed out.
    3 13 ms 11 ms 12 ms 67.59.234.69
    4 19 ms 13 ms 21 ms ool-4353f609.dyn.optonline.net [67.83.246.9]
    5 21 ms 18 ms 26 ms 64.15.7.57
    6 * * * Request timed out.
    7 19 ms 20 ms 26 ms te2-4.ccr01.ewr02.atlas.cogentco.com [154.54.12.
    77]
    8 24 ms 18 ms 19 ms te0-2-1-0.ccr22.jfk01.atlas.cogentco.com [154.54
    .6.226]
    9 36 ms 18 ms 17 ms te0-2-0-0.mpd22.jfk02.atlas.cogentco.com [154.54
    .40.30]
    10 26 ms 28 ms 24 ms be2097.ccr22.bos01.atlas.cogentco.com [154.54.30
    .118]
    11 25 ms 24 ms 24 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
    4]
    12 59 ms 35 ms 35 ms 38.111.40.114
    13 73 ms 55 ms 35 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.

    C:\Windows\system32>
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited December 2013
    strykor1977 wrote: »
    Okay, here are the numbers I'm getting running tracert and nettest. My ISP is CenturyLink.

    Ping: 187.5 msec
    Port: 80: 161 KB/sec 7 KB/sec 344 KB/sec 500
    Port: 80: 162 KB/sec 7 KB/sec 344 KB/sec 500
    Port: 443: 157 KB/sec 8 KB/sec 332 KB/sec 500
    Port: 443: 155 KB/sec 8 KB/sec 334 KB/sec 500
    Port: 7255: 16 KB/sec 7 KB/sec 344 KB/sec 500
    Port: 7255: 22 KB/sec 7 KB/sec 344 KB/sec 500
    Port: 7003: 16 KB/sec 7 KB/sec 344 KB/sec 500
    Port: 7003: 16 KB/sec 7 KB/sec 344 KB/sec 500
    Port: 7202: 34 KB/sec 7 KB/sec 305 KB/sec 500
    Port: 7202: 274 KB/sec 9 KB/sec 290 KB/sec 500
    Port: 7499: 274 KB/sec 9 KB/sec 290 KB/sec 500
    Port: 7499: 274 KB/sec 9 KB/sec 290 KB/sec 500
    Port: 80: 295 KB/sec 8 KB/sec 310 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec

    Sad thing is, I don't get this problem when patching Neverwinter, only with CO and occasionally STO.

    Hmmm, 'Net Test' shows you can't maintain a reliable connection to the network where the STO Servers are located...
    chrystofer10 wrote: »
    Any chance someone can help e understand what I am looking at, did I run tracert correctly?

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 3 ms 4 ms 3 ms 192.168.1.1
    2 * * * Request timed out.
    3 13 ms 11 ms 12 ms 67.59.234.69
    4 19 ms 13 ms 21 ms ool-4353f609.dyn.optonline.net [67.83.246.9]
    5 21 ms 18 ms 26 ms 64.15.7.57
    6 * * * Request timed out.
    7 19 ms 20 ms 26 ms te2-4.ccr01.ewr02.atlas.cogentco.com [154.54.12.
    77]
    8 24 ms 18 ms 19 ms te0-2-1-0.ccr22.jfk01.atlas.cogentco.com [154.54
    .6.226]
    9 36 ms 18 ms 17 ms te0-2-0-0.mpd22.jfk02.atlas.cogentco.com [154.54
    .40.30]
    10 26 ms 28 ms 24 ms be2097.ccr22.bos01.atlas.cogentco.com [154.54.30
    .118]
    11 25 ms 24 ms 24 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
    4]
    12 59 ms 35 ms 35 ms 38.111.40.114
    13 73 ms 55 ms 35 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.

    C:\Windows\system32>

    Hop #2 Your ISP Gateway shouldn't be timing out. See if a reboot/power cycle might help your issue...

    And both of you should try substituting the 'pathping' command for the 'tracert' command, as this will provide more information on the quality of your connection to the STO Servers...
  • ngozi13ngozi13 Member Posts: 3 Arc User
    edited December 2013
    I'm having crazy bad lag the past week or so. Here's my test results.

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms 1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
    2 6 ms 7 ms 6 ms L100.LSANCA-VFTTP-89.verizon-gni.net [98.119.183
    .1]
    3 12 ms 11 ms 11 ms G0-3-2-2.LSANCA-LCR-21.verizon-gni.net [130.81.4
    8.142]
    4 18 ms 144 ms 11 ms so-4-1-0-0.LAX01-BB-RTR1.verizon-gni.net [130.81
    .151.246]
    5 78 ms 79 ms 76 ms 0.ge-7-2-0.XL3.BOS4.ALTER.NET [152.63.5.182]
    6 79 ms 126 ms 79 ms 0.xe-10-0-0.GW15.BOS4.ALTER.NET [152.63.21.34]
    7 141 ms 138 ms 137 ms internap-gw.customer.alter.net [152.179.134.214]

    8 83 ms 82 ms 81 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    9 140 ms 144 ms * perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    10 * 132 ms * patchserver2.crypticstudios.com [208.95.185.41]

    11 * 129 ms 132 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.

    I'm getting timeouts trying to connect to the nettest server as well. I'm on verizon fios.
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited December 2013
    ngozi13 wrote: »
    I'm having crazy bad lag the past week or so. Here's my test results.

    ....
    I'm getting timeouts trying to connect to the nettest server as well. I'm on verizon fios.

    If you can't connect to the 'Net Test' diagnostic server, then that means you do have a quality connection issue... try using the command...

    pathping patchserver.crypticstudios.com

    and post those results, as that should be able to tell where the problem lies...
  • ngozi13ngozi13 Member Posts: 3 Arc User
    edited December 2013
    grouchyotaku wrote: »
    If you can't connect to the 'Net Test' diagnostic server, then that means you do have a quality connection issue... try using the command...

    pathping patchserver.crypticstudios.com

    and post those results, as that should be able to tell where the problem lies...

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>pathping patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:
    0 Justin-PC.home [192.168.1.10]
    1 Wireless_Broadband_Router.home [192.168.1.1]
    2 L100.LSANCA-VFTTP-89.verizon-gni.net [98.119.183.1]
    3 G0-3-2-2.LSANCA-LCR-21.verizon-gni.net [130.81.48.142]
    4 so-4-1-0-0.LAX01-BB-RTR1.verizon-gni.net [130.81.151.246]
    5 0.ae2.XL3.BOS4.ALTER.NET [140.222.226.17]
    6 0.xe-10-1-0.GW15.BOS4.ALTER.NET [152.63.21.38]
    7 internap-gw.customer.alter.net [152.179.134.214]
    8 border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
    9 perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    10 patchserver2.crypticstudios.com [208.95.185.41]

    Computing statistics for 250 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 Justin-PC.home [192.168.1.10]
    0/ 100 = 0% |
    1 0ms 0/ 100 = 0% 0/ 100 = 0% Wireless_Broadband_Router.home [19
    2.168.1.1]
    0/ 100 = 0% |
    2 14ms 0/ 100 = 0% 0/ 100 = 0% L100.LSANCA-VFTTP-89.verizon-gni.n
    et [98.119.183.1]
    0/ 100 = 0% |
    3 13ms 0/ 100 = 0% 0/ 100 = 0% G0-3-2-2.LSANCA-LCR-21.verizon-gni
    .net [130.81.48.142]
    0/ 100 = 0% |
    4 15ms 0/ 100 = 0% 0/ 100 = 0% so-4-1-0-0.LAX01-BB-RTR1.verizon-g
    ni.net [130.81.151.246]
    0/ 100 = 0% |
    5 90ms 0/ 100 = 0% 0/ 100 = 0% 0.ae2.XL3.BOS4.ALTER.NET [140.222.
    226.17]
    0/ 100 = 0% |
    6 88ms 0/ 100 = 0% 0/ 100 = 0% 0.xe-10-1-0.GW15.BOS4.ALTER.NET [1
    52.63.21.38]
    1/ 100 = 1% |
    7 178ms 1/ 100 = 1% 0/ 100 = 0% internap-gw.customer.alter.net [15
    2.179.134.214]
    0/ 100 = 0% |
    8 184ms 1/ 100 = 1% 0/ 100 = 0% border11.te8-1-bbnet2.bsn.pnap.net
    [63.251.128.104]
    10/ 100 = 10% |
    9 136ms 11/ 100 = 11% 0/ 100 = 0% perfectworldent-4.border11.bsn.pna
    p.net [216.52.61.78]
    2/ 100 = 2% |
    10 133ms 13/ 100 = 13% 0/ 100 = 0% patchserver2.crypticstudios.com [2
    08.95.185.41]

    Trace complete.

    here's the results. Thanks for taking a look.
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited December 2013
    ngozi13 wrote: »
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>pathping patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:
    0 Justin-PC.home [192.168.1.10]
    1 Wireless_Broadband_Router.home [192.168.1.1]
    2 L100.LSANCA-VFTTP-89.verizon-gni.net [98.119.183.1]
    3 G0-3-2-2.LSANCA-LCR-21.verizon-gni.net [130.81.48.142]
    4 so-4-1-0-0.LAX01-BB-RTR1.verizon-gni.net [130.81.151.246]
    5 0.ae2.XL3.BOS4.ALTER.NET [140.222.226.17]
    6 0.xe-10-1-0.GW15.BOS4.ALTER.NET [152.63.21.38]
    7 internap-gw.customer.alter.net [152.179.134.214]
    8 border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
    9 perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    10 patchserver2.crypticstudios.com [208.95.185.41]

    Computing statistics for 250 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 Justin-PC.home [192.168.1.10]
    0/ 100 = 0% |
    1 0ms 0/ 100 = 0% 0/ 100 = 0% Wireless_Broadband_Router.home [192.168.1.1]
    0/ 100 = 0% |
    2 14ms 0/ 100 = 0% 0/ 100 = 0% L100.LSANCA-VFTTP-89.verizon-gni.net [98.119.183.1]
    0/ 100 = 0% |
    3 13ms 0/ 100 = 0% 0/ 100 = 0% G0-3-2-2.LSANCA-LCR-21.verizon-gni.net [130.81.48.142]
    0/ 100 = 0% |
    4 15ms 0/ 100 = 0% 0/ 100 = 0% so-4-1-0-0.LAX01-BB-RTR1.verizon-gni.net [130.81.151.246]
    0/ 100 = 0% |
    5 90ms 0/ 100 = 0% 0/ 100 = 0% 0.ae2.XL3.BOS4.ALTER.NET [140.222.226.17]
    0/ 100 = 0% |
    6 88ms 0/ 100 = 0% 0/ 100 = 0% 0.xe-10-1-0.GW15.BOS4.ALTER.NET [152.63.21.38]
    1/ 100 = 1% |
    7 178ms 1/ 100 = 1% 0/ 100 = 0% internap-gw.customer.alter.net [152.179.134.214]
    0/ 100 = 0% |
    8 184ms 1/ 100 = 1% 0/ 100 = 0% border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
    10/ 100 = 10% |
    9 136ms 11/ 100 = 11% 0/ 100 = 0% perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    2/ 100 = 2% |
    10 133ms 13/ 100 = 13% 0/ 100 = 0% patchserver2.crypticstudios.com [208.95.185.41]

    Trace complete.

    here's the results. Thanks for taking a look.

    'Path Ping' is showing dropped packets in the alter.net backbone, as well as the Perfect World gateway....

    You should post these results in the Network section of the PWE Tech Support site, so they can take a look at the gateway issue they have... (And this is a IT problem of Perfect World, not a Dev issue...)

    http://sto-forum.perfectworld.com/showthread.php?t=272419
  • mabedhadmabedhad Member Posts: 1 Arc User
    edited December 2013
    I'm seeing almost identical results. I posted on your thread in the other forum as well.
  • theodoret79theodoret79 Member Posts: 5 Arc User
    edited December 2013
    I have also been encountering frequent disconects and rubber banding over the last three days.

    Tracert:

    Tracing route to 208.95.186.32 over a maximum of 30 hops

    1 <1 ms <1 ms <1 ms XXXXXXXXXXXXXX
    2 8 ms 8 ms 8 ms 217.32.145.142
    3 8 ms 8 ms 7 ms 217.32.145.190
    4 8 ms 8 ms 48 ms 213.120.176.2
    5 9 ms 8 ms 8 ms 217.41.168.177
    6 8 ms 8 ms 8 ms 217.41.168.107
    7 8 ms 8 ms 8 ms 109.159.249.106
    8 12 ms 15 ms 15 ms core2-te0-0-0-4.faraday.ukcore.bt.net [109.159.2
    49.45]
    9 9 ms 8 ms 8 ms peer2-xe8-1-1.telehouse.ukcore.bt.net [109.159.2
    55.103]
    10 9 ms 9 ms 9 ms 166-49-211-184.eu.bt.net [166.49.211.184]
    11 13 ms 9 ms 9 ms be3035.ccr21.lon01.atlas.cogentco.com [130.117.1
    4.169]
    12 27 ms 11 ms 10 ms be2314.ccr21.lon13.atlas.cogentco.com [154.54.72
    .253]
    13 95 ms 97 ms 95 ms be2388.ccr21.bos01.atlas.cogentco.com [154.54.44
    .177]
    14 83 ms 83 ms 83 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
    134]
    15 117 ms 89 ms 89 ms 38.111.40.114
    16 100 ms 85 ms 86 ms 208.95.186.32

    Trace complete.

    Nettest:

    contacting nettest server..
    Local IP: xxxxxxxxxxxxx
    Ping: 81.1 msec
    Port: 80: 822 KB/sec 33 KB/sec 868 KB/sec 500
    Port: 80: 791 KB/sec 32 KB/sec 837 KB/sec 500
    Port: 443: 792 KB/sec 32 KB/sec 838 KB/sec 500
    Port: 443: 792 KB/sec 32 KB/sec 838 KB/sec 500
    Port: 7255: 763 KB/sec 30 KB/sec 809 KB/sec 500
    Port: 7255: 819 KB/sec 33 KB/sec 867 KB/sec 500
    Port: 7003: 782 KB/sec 31 KB/sec 825 KB/sec 500
    Port: 7003: 777 KB/sec 31 KB/sec 822 KB/sec 500
    Port: 7202: 808 KB/sec 32 KB/sec 855 KB/sec 500
    Port: 7202: 783 KB/sec 31 KB/sec 828 KB/sec 500
    Port: 7499: 784 KB/sec 31 KB/sec 829 KB/sec 500
    Port: 7499: 782 KB/sec 31 KB/sec 828 KB/sec 500
    Port: 80: 815 KB/sec 33 KB/sec 864 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 2 KB/sec
    hit return to exit

    My IP provider is BT.
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited December 2013
    theodoret79 wrote: »
    I have also been encountering frequent disconects and rubber banding over the last three days.

    Tracert:...

    Nettest:...
    .

    Did you do these test while you were having connection issues? As both 'Net Test' and 'Trace Route' are showing results within expected parameters, though this doesn't rule out the possibility of silently dropped packets or other intermittent connection issues.

    Try substituting the 'pathping' command for the 'tracert' command, as this will show if you have a packet drop problem. And like I said, do this when you actually are suffering from connection issues...
  • theodoret79theodoret79 Member Posts: 5 Arc User
    edited December 2013
    Thanks grouchyotaku I ran as soon as it dropped but clearly not fast enough. Will try and catch it in the act.
  • coldfusion2012coldfusion2012 Member Posts: 47 Arc User
    edited December 2013
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Lyndon>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 23 ms 22 ms 21 ms host-2-101-96-1.as13285.net [2.101.96.1]
    3 21 ms 24 ms 24 ms host-78-151-230-145.as13285.net [78.151.230.145]

    4 24 ms 21 ms 22 ms host-78-151-230-144.as13285.net [78.151.230.144]

    5 29 ms 28 ms 34 ms host-78-144-0-73.as13285.net [78.144.0.73]
    6 31 ms 31 ms 31 ms host-78-144-11-28.as13285.net [78.144.11.28]
    7 34 ms 35 ms 34 ms ae51.edge4.London2.Level3.net [212.187.192.117]

    8 * 39 ms * ae-0-11.edge3.London2.Level3.net [4.69.200.125]

    9 54 ms 40 ms 41 ms ae-3-3.ebr1.Paris1.Level3.net [4.69.141.86]
    10 39 ms 39 ms 47 ms ae-81-81.csw3.Paris1.Level3.net [4.69.161.86]
    11 89 ms 45 ms 42 ms 4.69.168.136
    12 35 ms 35 ms 35 ms be3046.ccr21.par04.atlas.cogentco.com [130.117.1
    4.93]
    13 39 ms 37 ms 36 ms be2308.ccr21.par01.atlas.cogentco.com [154.54.73
    .229]
    14 39 ms 39 ms 37 ms be2274.mpd22.lon13.atlas.cogentco.com [130.117.5
    0.97]
    15 113 ms 110 ms 111 ms be2389.ccr22.bos01.atlas.cogentco.com [154.54.44
    .181]
    16 113 ms 112 ms 112 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
    130]
    17 113 ms 121 ms 125 ms 38.111.40.114
    18 132 ms 247 ms 497 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.

    C:\Users\Lyndon>
    IT'S WORSE THAN THAT IT'S A GAME JIM
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited December 2013
    coldfusion2012 wrote: »
    ...
    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 23 ms 22 ms 21 ms host-2-101-96-1.as13285.net [2.101.96.1]
    3 21 ms 24 ms 24 ms host-78-151-230-145.as13285.net [78.151.230.145]

    4 24 ms 21 ms 22 ms host-78-151-230-144.as13285.net [78.151.230.144]

    5 29 ms 28 ms 34 ms host-78-144-0-73.as13285.net [78.144.0.73]
    6 31 ms 31 ms 31 ms host-78-144-11-28.as13285.net [78.144.11.28]
    7 34 ms 35 ms 34 ms ae51.edge4.London2.Level3.net [212.187.192.117]

    8 * 39 ms * ae-0-11.edge3.London2.Level3.net [4.69.200.125]

    9 54 ms 40 ms 41 ms ae-3-3.ebr1.Paris1.Level3.net [4.69.141.86]
    10 39 ms 39 ms 47 ms ae-81-81.csw3.Paris1.Level3.net [4.69.161.86]
    11 89 ms 45 ms 42 ms 4.69.168.136
    12 35 ms 35 ms 35 ms be3046.ccr21.par04.atlas.cogentco.com [130.117.1
    4.93]
    13 39 ms 37 ms 36 ms be2308.ccr21.par01.atlas.cogentco.com [154.54.73
    .229]
    14 39 ms 39 ms 37 ms be2274.mpd22.lon13.atlas.cogentco.com [130.117.5
    0.97]
    15 113 ms 110 ms 111 ms be2389.ccr22.bos01.atlas.cogentco.com [154.54.44
    .181]
    16 113 ms 112 ms 112 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
    130]
    17 113 ms 121 ms 125 ms 38.111.40.114
    18 132 ms 247 ms 497 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.

    C:\Users\Lyndon>

    The Trace results on the London Level 3 hub looks suspicious, but its not enough to prove that its a problem...

    Try using the command...

    pathping patchserver.crypticstudios.com

    ... and post those results, as 'Path Ping' will provide better information on the quality of your Internet connection to the STO Servers...
  • cptchuck2cptchuck2 Member Posts: 2 Arc User
    edited December 2013
    Since update on 12/12/2013 I have been having issues with rubber banding. Any help would be appreciated. Thanks
    Tracert results:
    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:
    1 1 ms <1 ms 1 ms 192.168.254.254
    2 29 ms 33 ms 28 ms drr01.bltn.il.frontiernet.net [74.42.148.43]
    3 27 ms 27 ms 28 ms ge--6-1-1---0.car01.bltn.il.frontiernet.net [50.40.32.13]
    4 56 ms 38 ms 33 ms xe--8-2-0---0.cor01.chcg.il.frontiernet.net [74.40.1.45]
    5 * 37 ms * ae0---0.cbr01.chcg.il.frontiernet.net [74.40.4.138]
    6 36 ms 33 ms 33 ms mpr1.ord7.us [206.223.119.86]
    7 34 ms 31 ms 32 ms ae0.cr1.ord2.us.above.net [64.125.20.37]
    8 51 ms 54 ms 52 ms ae6.cr1.lga5.us.above.net [64.125.24.33]
    9 70 ms 73 ms 68 ms xe-0-1-0.mpr3.bos2.us.above.net [64.125.24.109]
    10 62 ms 64 ms 63 ms 208.184.110.70.IPYX-072053-002-ZYO.above.net [208.184.110.70]
    11 61 ms 62 ms 63 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
    12 71 ms 68 ms 69 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    13 62 ms 66 ms 66 ms patchserver2.crypticstudios.com [208.95.185.41]
    Trace complete.
    Nettest results:
    contacting nettest server..
    Local IP: 50.40.116.188
    Ping: 60.0 msec
    Port: 80: 210 KB/sec 8 KB/sec 224 KB/sec 500
    Port: 80: 184 KB/sec 7 KB/sec 198 KB/sec 500
    Port: 443: 146 KB/sec 6 KB/sec 161 KB/sec 500
    Port: 443: 211 KB/sec 8 KB/sec 228 KB/sec 500
    Port: 7255: 210 KB/sec 9 KB/sec 225 KB/sec 500
    Port: 7255: 107 KB/sec 4 KB/sec 118 KB/sec 500
    Port: 7003: 191 KB/sec 8 KB/sec 205 KB/sec 500
    Port: 7003: 193 KB/sec 8 KB/sec 209 KB/sec 500
    Port: 7202: 221 KB/sec 8 KB/sec 235 KB/sec 500
    Port: 7202: 211 KB/sec 8 KB/sec 227 KB/sec 500
    Port: 7499: 221 KB/sec 8 KB/sec 235 KB/sec 500
    Port: 7499: 130 KB/sec 6 KB/sec 143 KB/sec 500
    Port: 80: 192 KB/sec 7 KB/sec 203 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
    ISP is Frontier
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited December 2013
    cptchuck2 wrote: »
    Since update on 12/12/2013 I have been having issues with rubber banding. Any help would be appreciated. Thanks...

    Hop #5 looks suspicious, and the 'Net Test' results indicate a connection quality issue of some kind, mostly likely involving dropped packets along the connection route...

    Try using the command 'pathping patchserver.crypticstudios.com', as this will show if you do have a packet drop issue, and where it is occurring...
This discussion has been closed.