test content
What is the Arc Client?
Install Arc

Unable to Log In Due to Unknown Reasons (We're investigating this)

1454648505163

Comments

  • daskippadaskippa Member Posts: 0 Arc User
    edited May 2013
    Anyone from Craptic care to comment on why this is not fixed yet?

    Unknown reason
  • nscar1420nscar1420 Member Posts: 58 Arc User
    edited May 2013
    I really didn't want to sign in to STO today anyway. Ill just watch Top Gear instead. That show never fails me!!!
  • ru55110ru55110 Member Posts: 8 Arc User
    edited May 2013
    I betcha Data encrypted the server security protocols with that sequence in TNG: Brothers, in Picards voice, the server got confused and keeled over in protest!
  • johngazmanjohngazman Member Posts: 2,826 Arc User
    edited May 2013
    I'm now fighting with both the "Retrieving Character List" issue and a new issue - Retriving List Of Maps.

    I can - though not reliably - reach the character select screen. When I get there, it takes an age to load my characters - which, by the way, are bugged to all high heaven; my Starfleet captain has three Orion boffs >:\ - and when I click to login, it tells me my Romulan had an unsafe logout. I select safe login, a message about retreiving the list of maps comes up.


    A minute or so later, i'm booted back to the login screen with a "Login Failed for unknown reasons" error.
    You're just a machine. And machines can be broken.
    StarTrekFirstContactBorgBattleonetumblr_lln3v6QoT31qzrtqe.gif
  • lake1771lake1771 Member Posts: 0 Arc User
    edited May 2013
    more QQ. I keep catching up to the end of the thread. QQ mOwa.

    seriously 9 hour patch time, i'm back now from RL (shivers) 'n if I cant play I wanna read some top shelf QQ.
    k gO,
  • tom40stom40s Member Posts: 132 Arc User
    edited May 2013
    I spent 300 hundred dollars for gold, and hundreds on lock box keys...etc. this sucks, I demand to be able to log on now! how about Now!!!!! ok now? common guys fix this. You guys better hurry up and fix this before all the sto players withdraw subsides and we start doing other things like moving out of our chairs and living in the real world.
  • nanomorphnanomorph Member Posts: 203 Arc User
    edited May 2013
    Quite interesting, I actually managed to log in, after a fashion (retried for over half an hour). Can walk around on Nimbus 3, but can't turn any quests in, not even doff mission claims respond.

    Just tried instance hopping for the heck of it, and...

    ...yeah, it's not going anywhere. Game's learning to count, if nothing else.

    On the bright side, there was no lag. :P

    Oh well, I got four hours in at least (game went live at 11:51am PST).

    Huh, there's a new one. "timeout while waiting for GameServer address."
  • moutoku343moutoku343 Member Posts: 0 Arc User
    edited May 2013
    i'm also having the same issue...


    please help us!
  • mscowboymscowboy Member Posts: 231 Arc User
    edited May 2013
    I'm confused. Aren't they supposed to have a queue so that they don't get overloaded like this? What exactly is the point of being a gold member and bypassing queues if they aren't even using them, and just throwing everyone in at once so that the servers can time everyone out?
  • velquavelqua Member Posts: 1,220 Arc User
    edited May 2013
    Anyone from Craptic care to comment on why this is not fixed yet?

    Doughnut break. Will be back after these messages. :P
    18662390068_f716cd60e3.jpg
  • erawra1erawra1 Member Posts: 0 Arc User
    edited May 2013
    nscar1420 wrote: »
    I really didn't want to sign in to STO today anyway. Ill just watch Top Gear instead. That show never fails me!!!


    :eek: Wait... There's a new Top Gear episode?

    I thought it was on break.
  • garakfan84garakfan84 Member Posts: 0 Arc User
    edited May 2013
    velqua wrote: »
    doughnut Break. Will Be Back After These Messages. :p

    Lmfao! XDDDDDDD
    [SIGPIC][/SIGPIC]
  • karcornerkarcorner Member Posts: 294 Arc User
    edited May 2013
    captaind3 wrote: »
    So does that mean NW is actually on a separate server after all?

    I guess, I would have bet they shared some resources. NW is running fine, ie I can log in to that, lol
  • orangeitisorangeitis Member Posts: 5,222 Arc User
    edited May 2013
  • lisslelissle Member Posts: 14 Arc User
    edited May 2013
    saladinbob wrote: »
    Six hours to patch, finally log in and I find my missions has reset back to the very beginning, all progress lost. Then to add insult to injury, I loose connection to the server and can't log back in again.

    I recently came back after long break (I played the Beta and a few weeks after) and I said this at the time and I'll say this again. Giving Cyrptic this licence was the biggest mistake Viacom ever made. They are just not equipped to handle a licence of this popularity. Flame me if you like for this opinion but the proof is there to see every peak time log in, every patch day (and that's before I start on the actual in-game issues such as comically bad animations and voice acting).

    Says you.... this is not proof of anything....
    How many times was WoW down during major patches and expansions? well how many? So we should yank WoW license from Blizzard for launch issues.....

    Many of us are in same boat but we are not off on a tangent like you are, a launch with major changes is bound to have issues, also have you stop to think that there a lot of people trying to login at once and that its causing a bottle neck? No, you didn't....
  • chrondorrchrondorr Member Posts: 0 Arc User
    edited May 2013
    Server's been down so long, I've removed lint from my bellybutton 3 times. Super serial.
  • donutsmasherdonutsmasher Member Posts: 0 Arc User
    edited May 2013
    velqua wrote: »
    Doughnut break. Will be back after these messages. :P


    I AM NOT YOUR SNACK, SIR! :mad:
    [SIGPIC][/SIGPIC]
    Sig by my better half.
  • jonsillsjonsills Member Posts: 10,454 Arc User
    edited May 2013
    I don't want any comment from Cryptic until after this is fixed. Because every moment spent trying to soothe ruffled feathers in here is a moment not spent solving the problem.
    Lorna-Wing-sig.png
  • lake1771lake1771 Member Posts: 0 Arc User
    edited May 2013
    tom40s wrote: »
    I spent 300 hundred dollars for gold, and hundreds on lock box keys...etc. this sucks, I demand to be able to log on now! how about Now!!!!! ok now? common guys fix this. You guys better hurry up and fix this before all the sto players withdraw subsides and we start doing other things like moving out of our chairs and living in the real world.

    and tyvm.

    /10char
  • captsabercaptsaber Member Posts: 40 Arc User
    edited May 2013
    AHHHHHHHHH!H!H!HHHHHHHHA GRRRRRRRRHAHAHAHAHHAHAHAHAHHHGERRRRHHHHAHAHHAHAHHAHAHHAHAHAHAHHAHAAHAHHAHAHAHAHAHAHAHHAAHAHAHHAHAHAHHGER...... Wait for it now the fit....... AAHAHAHAHAHAHRHEHEHDHDHRHEHEHEHEHRRRRRRRAHHHHHHHHHHHHHHHHHH! Dam!
  • nscar1420nscar1420 Member Posts: 58 Arc User
    edited May 2013
    erawra1 wrote: »
    :eek: Wait... There's a new Top Gear episode?

    I thought it was on break.

    No Netflix
  • darakossdarakoss Member Posts: 850 Arc User
    edited May 2013
    Captain. The odds of a successful login are 100,979,585 to 1.
    i-dont-always-funny-meme.jpg
    original join date 2010

    Member: Team Trekyards. Visit Trekyards today!
  • viper15777viper15777 Member Posts: 4
    edited May 2013
    I played the beta and played for about 3 months after. I lost that account and toon so last year i started over and was happy to pay for this game and i still am. I have played every MMO out there and did beta on most of them. I am 36 And have been a gamer for a very very long time so i am used to stuff like this happening but this has been in beta for a few months now and they had to know that it was going to be a big thing star trek is always a big thing and i'm sorry but they knew this would happen and should have prepared a bit better for it. I started the pre-patch a few days ago so it only took me 5 min to patch today. I know there are a lot of gamers out there like me and knew this was going to happen and i am sure it will be taken care of as soon as they can figure out how to. I am not mad at anyone because the game is good but they could update us a little bit better. :cool:
  • kimyriellekimyrielle Member Posts: 3 Arc User
    edited May 2013
    The game just managed to load my characters. They are alive and kicking! Now I get stuck at "Retrieving list of maps", though. But it seems they are getting there...
  • shevetshevet Member Posts: 1,667 Arc User
    edited May 2013
    While it's frustrating not to have more information... given a choice between Cryptic a) communicating with the user base, or b) fixing the damn problem, I will take b) every time. (Yeah, in an ideal world, they could do both... last time I read a newspaper, though, this wasn't an ideal world.)

    I'm just going to go do something else while this gets fixed, now. And I recommend this course of action to everyone else, because we're not going to get anywhere fretting over this.
    8b6YIel.png?1
  • snikl12snikl12 Member Posts: 2 Arc User
    edited May 2013
    i was playing fine when I started at 3pm est. and about 7 o clock I got kicked of and now its giving me the same as others login fail for unknown reasons why please up date us on why this is happening so we know I have to go to work tonight I wanted some play time damnit.:mad:
  • gallowsbait1gallowsbait1 Member Posts: 1 Arc User
    edited May 2013
    jonsills wrote: »
    I don't want any comment from Cryptic until after this is fixed. Because every moment spent trying to soothe ruffled feathers in here is a moment not spent solving the problem.

    I'd sure like to know what better use you think a Community Manager would have when it comes to server hardware and game software bug fixing. :D
  • trenttylertrenttyler Member Posts: 110 Arc User
    edited May 2013
    Keep up the good work devs! ignore the haters and keep doing what you're doing! Nothing is ever perfect in the beginning! But you'll get there in the end! I'm sure of that much!

    Only problem is, This is NOT the begining, this is the same as every other time they add something to the game. I would except it if it was day one of a new game launch, unfortunately, this game is over 3 years old.

    What is really sad, is we as consumers have come to except this from a company we pay for a service, that is truly sad.
  • jonsillsjonsills Member Posts: 10,454 Arc User
    edited May 2013
    lissle wrote: »
    How many times was WoW down during major patches and expansions? well how many?
    As I recall, when WotLK launched, WoW was only down once. Of course, that one occasion lasted for just over a week...
    Lorna-Wing-sig.png
  • ussprometheus79ussprometheus79 Member Posts: 727 Arc User
    edited May 2013
    Managed to get logged in, took 10mins to some items from my bank to my inventory, 20mins later, still waiting for the second set of items. :(
    If you've come to the forums to complain about the AFK system, it's known to be bugged at the moment.
This discussion has been closed.