test content
What is the Arc Client?
Install Arc

Unable to Log In Due to Unknown Reasons (We're investigating this)

1424345474863

Comments

  • dracounguisdracounguis Member Posts: 5,358 Arc User
    edited May 2013
    jonsills wrote: »
    You realize, of course, that within the next 24-48 hours, the login rush will return to something approaching normal,

    AKA people give up in disgust.
    Sometimes I think I play STO just to have something to complain about on the forums.
  • abradaxabradax Member Posts: 61 Arc User
    edited May 2013
    Yep.


    Same.

    Interestingly I got a login error in Neverwinter too. I wonder if it is a global authentication issue?
    Lieutenant Johnathan "Seven" Abradax
    Liberated Borg -Captain USS Solstice
    Member of Starfleet Borg Task Force - Tactical Unit
  • kawasakizx10rrkawasakizx10rr Member Posts: 76 Arc User
    edited May 2013
    the game is working now every one :)
    yEt6JSa.gifMEANWHILE AT THE CRYPTIC HEADQUARTERS
  • captsabercaptsaber Member Posts: 40 Arc User
    edited May 2013
    Time to reload the BACKUP copy! and try the launch tomorrow, when you got.
    1. Bigger FASTER servers.
    2. Fixed what ever coding that was messed up!
  • naeviusnaevius Member Posts: 0 Arc User
    edited May 2013
    The login server is not the problem, it's getting your characters to the game server.
    _________________________________________________
    [Kluless][Kold][Steel Heels][Snagtooth]
    [Louis Cipher][Outta Gum][Thysa Kymbo][Spanner][Frakk]
    [D'Mented][D'Licious]
    Joined October 2009. READ BEFORE POSTING
  • indysharkindyshark Member Posts: 1,551 Arc User
    edited May 2013
    I can't log in and I have tried 8 times. It gets stuck trying to load characters. What fun!
  • ronintenguronintengu Member Posts: 0 Arc User
    edited May 2013
    caldannach wrote: »
    After waiting more than 2 months with barely contained excitement, imagine my disappointment when nearly everything i try and do on LoR has at least a 1 minute delay. It keeps getting worse too. Now after relogging to see if that helps, i cant even log back in. I keep getting the same error as the other people.

    Seriously, i am not going to start raging, but really you could have made sure you boosted the servers too compensate, even if that meant having some surplus in there somewhere. I know you have profit margins but this is so disappointing. SO sad now. :(

    I just want to play it as it should be. Please fix, if you have to take the server down then get on with it! :)


    Unfortunately, just throwing a few additional servers wouldn't cut it. Most likely cause more problems trying to get them integrated with the existing cluster then just trying to deal with the usual launch issues. The only way to stop these problems from happening would be to duplicate the existing cluster and switch to it at launch.

    The down side of this would be double the cost of the server equipment, half of which you wouldn't be using except for the next version launch. No company will ever sink that much money into additional computer equipment that would only get used once or twice a year (expect maybe for Google). The cost of their existing cluster could probably buy my house 5 or 6 times over.

    Like everything else, this will get fixed. It isn't going anywhere. One more day isn't going to kill you.
  • xxbrentisbeastxxxxbrentisbeastxx Member Posts: 30 Arc User
    edited May 2013
    Its a race against the pages folks! Will cryptic/pwe resolve the unknown reason before this thread hits 200 pages? Or will they not make it in time. Lets tune in and see. :rolleyes:



    I wonder if the problem will be fixed before we hit 200 pages

    Lets keep an eye out and see
    "Saddle up. Lock and load." - Data

    [SIGPIC][/SIGPIC]
  • captaind3captaind3 Member Posts: 2,449 Arc User
    edited May 2013
    psymantis wrote: »
    It's not healing but instant resurrections that are a premium feature. Free for subscribers and an extra option as you can resurrect as normal at the last checkpoint, same as with STO. Try it for yourself and ignore the haters.

    Whew. That was the second time I heard that. It seemed to be a what madness is this type of thing.
    tumblr_mr1jc2hq2T1rzu2xzo9_r1_400.gif
    "Rise like Lions after slumber, In unvanquishable number, Shake your chains to earth like dew, Which in sleep had fallen on you-Ye are many — they are few"
  • gatsie7gatsie7 Member Posts: 141 Arc User
    edited May 2013
    So glad I didn't fall for the New Romulan Packs. For PWE has shown us time and time again that they care only about money and profit TRIBBLE being able to log into the game just buy our **** and F--- off. We will tell you it is all good and you will not disagree cause we never lie. The servers are fine it must be on your end call your internet provider. LOL'n all the way to the bank.
    [SIGPIC][/SIGPIC]
  • dracounguisdracounguis Member Posts: 5,358 Arc User
    edited May 2013
    the game is working now every one :)
    If it was working you'd not be posting here! Aha! Got you there! :D
    Sometimes I think I play STO just to have something to complain about on the forums.
  • thehellnbackthehellnback Member Posts: 0 Arc User
    edited May 2013
    vestereng wrote: »
    Fix what?

    This is about capacity nothing else.

    Fix is going to be less people online... and on that note you should all be spending this time to continue to log on so the people on the server will have the worst time possible and leave the game so we can play :cool:

    lmfao ... hehe
  • johngazmanjohngazman Member Posts: 2,826 Arc User
    edited May 2013
    vestereng wrote: »
    Fix what?

    This is about capacity nothing else.

    Fix is going to be less people online... and on that note you should all be spending this time to continue to log on so the people on the server will have the worst time possible and leave the game so we can play :cool:

    Damn you man. This is exactly what has just happened to me. I was playing happily when my game got stuck at a loading screen and I had to force the system to close.

    Try to log back in - BOOM. Login Failed.

    The unwashed masses are clogging the tubes. Back! Back I say! We must hold the line against the vile peasants!
    You're just a machine. And machines can be broken.
    StarTrekFirstContactBorgBattleonetumblr_lln3v6QoT31qzrtqe.gif
  • martagonmartagon Member Posts: 0 Arc User
    edited May 2013
    Well.. I made it all teh way... sorted out all 20 completted doff missions, eventually... some seemed to take a while top collect stuffs... Then got to setting teh 15th one going again and.. boom... back to square one... :p
  • daskippadaskippa Member Posts: 0 Arc User
    edited May 2013
    Its a race against the pages folks! Will cryptic/pwe resolve the unknown reason before this thread hits 200 pages? Or will they not make it in time. Lets tune in and see. :rolleyes:



    I wonder if the problem will be fixed before we hit 200 pages

    Lets keep an eye out and see

    Ahhhhhh my eyes are bleeding KHAAAAaaaaannnn
  • travisphoenixtravisphoenix Member Posts: 3 Arc User
    edited May 2013
    Ack. I get an unknown error when I try to retrieve my characters ><
  • age03age03 Member Posts: 1,664 Arc User
    edited May 2013
    Likewise or failed to log in.
    [SIGPIC][/SIGPIC]Age StarTrek-Gamers Administrator
    USS WARRIOR NCC 1720 Commanding Officer
    Star Trek Gamers
  • lignum87lignum87 Member Posts: 7 Arc User
    edited May 2013
    Its a race against the pages folks! Will cryptic/pwe resolve the unknown reason before this thread hits 200 pages? Or will they not make it in time. Lets tune in and see. :rolleyes:



    I wonder if the problem will be fixed before we hit 200 pages

    Lets keep an eye out and see

    The real question is how many pages will there be precisely. Start your bets. Price Is Right rules.
  • inertialdampersinertialdampers Member Posts: 7 Arc User
    edited May 2013
    1400 comments and nobody has made the obvious joke about the login server:



    "She cannae take much more, Captain!"


    :D


    I'll get my coat...
  • captaind3captaind3 Member Posts: 2,449 Arc User
    edited May 2013
    ronintengu wrote: »
    Unfortunately, just throwing a few additional servers wouldn't cut it. Most likely cause more problems trying to get them integrated with the existing cluster then just trying to deal with the usual launch issues. The only way to stop these problems from happening would be to duplicate the existing cluster and switch to it at launch.

    The down side of this would be double the cost of the server equipment, half of which you wouldn't be using except for the next version launch. No company will ever sink that much money into additional computer equipment that would only get used once or twice a year (expect maybe for Google). The cost of their existing cluster could probably buy my house 5 or 6 times over.

    Like everything else, this will get fixed. It isn't going anywhere. One more day isn't going to kill you.

    As I understand it all Cryptic games share the same servers. Do you think it's cost effective to have a different server for each game? And seriously, what's the ballpark cost on one of those server clusters?
    tumblr_mr1jc2hq2T1rzu2xzo9_r1_400.gif
    "Rise like Lions after slumber, In unvanquishable number, Shake your chains to earth like dew, Which in sleep had fallen on you-Ye are many — they are few"
  • ullikahullikah Member Posts: 2 Arc User
    edited May 2013
    Hello Guys,

    Sorry to bother you, while you're already having all this trouble with the latest updates.
    I too have problems logging into my account.
    Description:
    Mostly I get to the point, where screen echos: "Retrieving list of characters" and than I get kicked out.
    Sometimes I make it to the new character screen.
    Than when I select my character and click play, I get to "Retrieving Maps" and than I get kicked out after a while.

    Hope that helps solving the issue, cause I'd really like to continue playing my game.
    Thanks for your efforts.

    Ullikah
  • c0nd1t10nr3dc0nd1t10nr3d Member Posts: 638 Arc User
    edited May 2013
    *yawns* I'm giving up for the night... it's almost 1am here. Hopefully things will be sorted by tomorrow sometime?

    Keep up the good work devs! ignore the haters and keep doing what you're doing! Nothing is ever perfect in the beginning! But you'll get there in the end! I'm sure of that much!

    Nite, Live Long and Prosper! :)
  • lignum87lignum87 Member Posts: 7 Arc User
    edited May 2013
    1400 comments and nobody has made the obvious joke about the login server:



    "She cannae take much more, Captain!"


    :D


    I'll get my coat...

    Are you claiming to have read all 1400? Hmmm?
  • nagyervinnagyervin Member Posts: 56 Arc User
    edited May 2013
    I wonder why the queue isn't working (i might have missed the post about that). I'm f2p, so i expected to be queued in some 10K-ish position. That's supposed to be in place to help Golds log in earlier.
    Your Plasma Torpedo - Heavy III deals 174321 (66343) Kinetic Damage(Critical) to I.R.W. Valdore. :o
  • martagonmartagon Member Posts: 0 Arc User
    edited May 2013
    Who gets teh leet post?

    EDIT :- oh.. it went while I was typing this post...
  • chiefbrexchiefbrex Member Posts: 111 Arc User
    edited May 2013
    I too spent time on the test server during the open beta, making notes of all the bugs I found and reporting them as best I could. The problem with testing is that so few people are willing to try it, and those same people are the ones who complain later when bugs slip through.

    Far too many people lack even the most basic understanding of how stress testing and bug hunting works in games like this, that isn't their fault and I do not blame them for their lack of knowledge.

    However when those very people then storm the forums like a dribbling mob of mentally underdeveloped Pliocene Hominids, shouting the odds and behaving as if they DO understand, insinuating that the company is somehow uncaring of or unwilling to fix a situation, then I get very annoyed.

    Also thank you for the compliment, here, have some nice donuts :)

    Wow! Someone who's intelligent! BTW, isn't Pliocene hominids another term for trolls? At least, with respect online etiquette? And you're welcome. I'm glad to see I'm not the only one who isn't having a tantrum right now. Although, I am admittedly disappointed. I would think LTS'ers would be lucky enough to at least get into game. I still think regionalizing their servers, instead of having a single World Server broken up into Shards and Instances, would be a better solution. Blizzard and Bioware use such regional servers successfully, and 98% of the time, the maintenance cycle affects them all at the same time. I can understand if, monetarily, this would be an expensive endeavor for Cryptic, but, if they started saving up the money now, they could implement it within a year or 2. And, after that, bye bye server instability. Then they'd only suffer this kind of issue on Expansion day, instead of every patch day. Oh well...
  • kawasakizx10rrkawasakizx10rr Member Posts: 76 Arc User
    edited May 2013
    im running round romulas VIRINAT town right now its is fully working for me now
    yEt6JSa.gifMEANWHILE AT THE CRYPTIC HEADQUARTERS
  • mwildermwilder Member Posts: 0 Arc User
    edited May 2013
    Liberty Task Force
    "Liberty, Equality, Justice, Peace & Cooperation"

    http://www.libertytaskforce.com
  • captaind3captaind3 Member Posts: 2,449 Arc User
    edited May 2013
    1400 comments and nobody has made the obvious joke about the login server:



    "She cannae take much more, Captain!"


    :D


    I'll get my coat...

    You green blooded sonuva-

    WHY DIDN'T I THINK OF THAT?!?!???
    tumblr_mr1jc2hq2T1rzu2xzo9_r1_400.gif
    "Rise like Lions after slumber, In unvanquishable number, Shake your chains to earth like dew, Which in sleep had fallen on you-Ye are many — they are few"
  • berginsbergins Member Posts: 3,453 Arc User
    edited May 2013
    Well, I've had all different levels of success...

    ...or lack thereof.

    Sometimes, I get kicked as soon as I sign in.

    Other times, I get to the Character Selection Screen, pick a character, then it kicks out.

    Once, I actually got into the game, but not to the character I picked!?!? Finished off some doff's, then got forcibly logged out.

    Just think, earlier, I was just worried about the patch. :confused:
    "Logic is a little tweeting bird chirping in a meadow. Logic is a wreath of pretty flowers which smell BAD." - Spock
This discussion has been closed.